Engagement Manager at Legora | San Francisco

LegoraSan Francisco

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in customer engagement or account management, ideally within the legal or technology sectors. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders effectively. Demonstrated ability to drive product adoption and customer success through structured methodologies. Analytical mindset with the ability to use data to inform decision-making and strategy. Proficient in project management with a focus on delivering results in a fast-paced environment.

About the job

Legora works with legal professionals to improve how legal work gets done. The team includes lawyers in the development process so that technology meets real-world demands. Legora’s AI-powered workspace supports legal experts by streamlining document analysis, building intelligent workflows, and helping firms discover new ways to approach complex matters. Trusted by firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, Legora operates in more than 40 countries. The company values rapid innovation, practical iteration, and thoughtful growth, all while aiming to empower lawyers to do their best work.

Role overview

The Engagement Manager serves as the main point of contact for a portfolio of law firms and in-house legal teams after the sale. This role guides client relationships from onboarding through adoption, expansion, and renewal. The Engagement Manager leads complex rollouts in partnership with Legal Engineers, ensuring a solid foundation for long-term adoption and measurable results.

What you will do

Guide law firm and legal team clients through onboarding, adoption, expansion, and renewal phases.
Lead rollout projects alongside Legal Engineers to establish strong client foundations from day one.
Deliver structured training, create tailored success plans, and maintain regular engagement to encourage ongoing product adoption.
Proactively optimize client use of Legora and act as a trusted advisor to legal and operational leaders.
Align Legora’s solutions with client goals, identify new use cases, and help teams rethink legal workflows.
Identify and pursue commercial opportunities, drive renewals, and support account growth.
Monitor customer health using relevant metrics, address churn risks early, and strengthen retention.

Location

This position is based in San Francisco.

About Legora

Legora is dedicated to transforming the legal landscape by developing cutting-edge technology in partnership with legal professionals. Our innovative solutions aim to streamline complex processes, foster collaboration, and enhance productivity within the legal sector. We pride ourselves on our rapid development cycles, effective iterations, and commitment to excellence, ensuring that we deliver the best possible outcomes for our clients.

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Engagement Manager at Legora | San Francisco

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