About the job
Legora works with legal professionals to improve how legal work gets done. The team includes lawyers in the development process so that technology meets real-world demands. Legora’s AI-powered workspace supports legal experts by streamlining document analysis, building intelligent workflows, and helping firms discover new ways to approach complex matters. Trusted by firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, Legora operates in more than 40 countries. The company values rapid innovation, practical iteration, and thoughtful growth, all while aiming to empower lawyers to do their best work.
Role overview
The Engagement Manager serves as the main point of contact for a portfolio of law firms and in-house legal teams after the sale. This role guides client relationships from onboarding through adoption, expansion, and renewal. The Engagement Manager leads complex rollouts in partnership with Legal Engineers, ensuring a solid foundation for long-term adoption and measurable results.
What you will do
- Guide law firm and legal team clients through onboarding, adoption, expansion, and renewal phases.
- Lead rollout projects alongside Legal Engineers to establish strong client foundations from day one.
- Deliver structured training, create tailored success plans, and maintain regular engagement to encourage ongoing product adoption.
- Proactively optimize client use of Legora and act as a trusted advisor to legal and operational leaders.
- Align Legora’s solutions with client goals, identify new use cases, and help teams rethink legal workflows.
- Identify and pursue commercial opportunities, drive renewals, and support account growth.
- Monitor customer health using relevant metrics, address churn risks early, and strengthen retention.
Location
This position is based in San Francisco.
