Engineering Manager, Forward Deployed Engineering

At Intercom, we are revolutionizing customer service with our AI-driven platform, dedicated to empowering businesses to deliver outstanding customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service innovation, enabling companies to provide 24/7, top-notch support that enhances customer interactions. Integrated with our Helpdesk, the Intercom Customer Service Suite is designed to tackle complex queries requiring human intervention, ensuring seamless service.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting new benchmarks for excellence in customer service. Our commitment to our core values drives us to break new ground, innovate rapidly, and create unmatched value for our clients.What’s the opportunity?As a Senior Software Engineer at Intercom, you will tackle real-world customer challenges through the strategic and efficient application of your technical expertise. You will join a multidisciplinary product team, collaborating closely with designers, product managers, researchers, and data analysts to build robust backend and frontend systems.With exciting scaling challenges ahead, you will have the opportunity to leverage your skills in areas like enhancing our messenger composer, improving rule matching, ensuring app security, optimizing deliverability, and implementing machine learning solutions.

At Intercom, we are pioneering AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide continuous, high-quality service that significantly enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced support for complex inquiries that necessitate human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 global companies and is reshaping the standard for customer service through our relentless commitment to innovation, speed, and delivering outstanding value to our clients.What is the opportunity?Join our AI Group at Intercom, where we define and develop new machine learning functionalities, investigate the latest algorithms and technologies, and quickly prototype solutions to provide to our customers.Our highly focused product team, comprising over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning from successful offline tests to beta releases in just weeks.We continuously run experiments to assess the effectiveness of our AI features by employing both frequentist and Bayesian methodologies. We create dashboards to monitor outcomes and engage in detailed analysis of user interactions to uncover complex patterns. Working with stochastic AI products, we navigate intricate effects to drive improvements.We are seeking a passionate Analytics Engineer to become a vital part of our AI Group, assisting us in achieving these ambitious objectives.What will I be doing?Data Platform Development: Design, implement, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data platform.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to understand data requirements and ensure reliable and user-friendly data solutions.Data Strategy & Governance: Spearhead initiatives in data model development, data quality stewardship, warehouse management, and production support for essential workflows.Advanced Analytics & Insights: Conduct in-depth data analyses and develop custom models to inform strategic business decisions and performance metrics.Automation & Optimization: Enhance data collection and reporting processes through automation and optimization techniques.

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

Join Intercom as a Senior Social Media Strategist, where you'll lead innovative social media campaigns to drive engagement and growth across our platforms. Collaborate with cross-functional teams to shape our brand voice and connect with our audience in meaningful ways. Your expertise will guide content creation, community management, and analytics to ensure our social media strategy aligns with company goals and resonates with our target market.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

We are seeking a passionate and analytical Growth Data Scientist to join our dynamic team at Intercom. In this role, you will leverage data to drive growth strategies, enhance user engagement, and improve overall business performance. You will collaborate with cross-functional teams to analyze trends and derive actionable insights, enabling us to make data-driven decisions that align with our growth objectives.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses in providing exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI in the industry, enabling businesses to offer seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to address complex queries that necessitate human intervention.Founded in 2011 and relied upon by nearly 30,000 businesses globally, Intercom is pioneering new benchmarks in customer service. Our core values drive us to push boundaries, innovate with urgency, and deliver unparalleled value to our clients.What’s the Opportunity?The Security Engineering Group at Intercom is pivotal in ensuring the secure delivery of software from our R&D teams. As the Engineering Manager for the Application Security team, you'll join our globally distributed Information Security group, safeguarding the security and trust of Intercom for over 25,000 businesses by setting high security standards for our products.Your ResponsibilitiesIn your role as Engineering Manager of a diverse security engineering team, you will:Oversee security across Intercom’s Software Development Lifecycle, implementing security controls to empower our engineering teams to operate rapidly while ensuring a secure application environment.Lead security assessments for product features, collaborating with engineering teams to identify and mitigate security vulnerabilities.Manage product security features, assisting our customers in maintaining a robust security stance while using the Intercom platform.Handle security incidents at Intercom, spearheading investigations and implementing improvements to minimize the risk of recurrence.Collaborate with key stakeholders across Infosec and engineering to define and execute our security vision, strategy, and roadmap for the Intercom product.Lead a globally distributed team of product and security engineers, fostering a collaborative culture that drives high productivity, performance, and reliability.Contribute to shaping and evolving our engineering culture through our organizational programs.Required SkillsWe recognize that these lists can sometimes seem daunting, but we value diverse experiences and backgrounds. If you’re passionate about security and ready to lead a team in a dynamic environment, we encourage you to apply!

Join Intercom as a Manager of Scaled Relationship Management for the EMEA region, where you will lead a talented team dedicated to enhancing customer relationships and driving engagement through innovative strategies.Your role will involve collaborating with cross-functional teams to optimize our customer support processes, ensuring a seamless experience for our clients. As a manager, you will provide mentorship and guidance, fostering an environment of growth and excellence.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, is recognized as the most advanced customer service AI in the industry, enabling companies to provide uninterrupted, high-quality support and reshape their customer interactions for the better. Fin can also integrate seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for more intricate or personalized inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the benchmark for customer service. Guided by our core principles, we strive for innovation, operate with urgency and focus, and continuously deliver outstanding value to our clients.What’s the Opportunity?As a Business Development Representative, you will be instrumental in propelling revenue growth within the Intercom Sales organization by generating a robust pipeline. Your mission will be to establish the groundwork for Intercom Sales by engaging with prospects and clients, helping them appreciate the value of our solutions through innovative and engaging outreach.We are committed to the growth of our Business Development Representatives. We believe in providing our team with opportunities to expand their skills and push their limits to achieve goals they never thought possible. By joining the Business Development team at Intercom, you will become part of a community that values internal development and promotion. We are seeking motivated individuals eager to thrive in a fast-paced company, make a significant impact, and quickly advance their sales careers.As a BDR team, we support one another in reaching our objectives, surpassing expectations, and consistently delivering tangible business results. We’re searching for a teammate who is ready to do the same!What Will I Be Doing?Collaborating with Account Executives to create and prioritize strategic target account lists.Generating new business opportunities for Account Executives through cold calling, email outreach, social media, and more.Ensuring a positive experience for Intercom’s prospective customers.Maintaining up-to-date knowledge of our product offerings and their benefits to customers.Exhibiting the ability to attract new customers effectively.Collaborating with other departments to enhance business processes.Participating in team development and mentorship initiatives.

Role overview Toast, Inc. seeks a Principal Software Engineer in Dublin to help define the architecture and future of its restaurant management platform. The position centers on designing and building dependable software, with a strong emphasis on collaboration across teams to deliver features that support restaurant operations. What you will do Shape architectural decisions and set the technical direction for major projects Work with engineers, product managers, and stakeholders to deliver reliable, high-quality software Share knowledge to help teams adopt best practices and enhance system performance Support a culture that encourages quality, learning, and ongoing improvement Location This role is based in Dublin, Ireland.

Focus Ireland is hiring a full-time, permanent Receptionist based in Dublin. This role serves as the first point of contact for customers, visitors, staff, and tradespeople, ensuring a welcoming and professional experience. The Receptionist manages a busy switchboard and supports daily front-of-house operations to help everything run smoothly. Key responsibilities Represent Focus Ireland’s mission and values in daily interactions. Work closely with various Focus Ireland services to support smooth operations. Answer incoming calls promptly and courteously, recording and forwarding accurate messages to staff. Direct individuals to external agencies when necessary. Receive and distribute deliveries to the relevant teams. Welcome and assist visitors at reception. Arrange taxi and courier bookings for staff, keeping thorough records. Manage stationery supplies for the organization. Coordinate outgoing post and maintain related records. Keep the reception area tidy and inviting at all times. Organize recycling and shredding services as required. Participate in meetings at team, section, divisional, and agency levels as needed. Take on additional duties as assigned by the Manager or Divisional Head. Requirements Experience in a receptionist or similar administrative role. Strong organizational skills and proficiency with Microsoft Office and Outlook. Ability to show initiative and seek guidance when appropriate. Proactive approach to identifying issues and suggesting solutions. Excellent interpersonal and communication skills. Comfortable managing multiple tasks and setting priorities. Confident communicating with people at all levels of the organization. Track record of building positive relationships and delivering high standards of customer care. Experience in an NGO or the homeless sector is an advantage. Focus Ireland is an equal opportunities employer.

CPM Ireland is seeking a Branding Marketing Manager based in Dublin to shape and deliver marketing strategies for Gas Networks Ireland. This position centers on leading branding efforts and crafting campaigns that strengthen the brand’s visibility and reputation in the market. Role overview The Branding Marketing Manager will guide the development of creative marketing initiatives. The role involves planning and executing campaigns designed to engage audiences and boost brand recognition. Collaboration with cross-functional teams is essential to ensure that all marketing activities align with broader business goals and maintain consistency across channels. What you will do Lead the creation and rollout of branding campaigns for Gas Networks Ireland Develop and implement marketing strategies to enhance market presence Work closely with colleagues across different teams to support unified marketing efforts Requirements Experience in branding and marketing management Strong ability to collaborate with diverse teams Skilled in developing and executing marketing campaigns

Project Worker, Greenhill's South Dublin AftercareLocation: DublinContract: Full Time, Specific Purpose ContractAs a Project Worker, you will play a vital role in the Aftercare Team, working on a 7-day rota to provide essential care and support to young individuals residing in the project as they transition towards independent living.Key Responsibilities:Engage with the overall aims and objectives of Focus Ireland, ensuring all practices uphold organizational values and standards.Create and implement personalized care plans to equip and support each resident for independent living.Offer comprehensive support to young people, covering practical self-care skills, health needs, budgeting, domestic skills, and confidence-building as they navigate their transition from care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal entitlements.Collaborate with external agencies and services to address residents’ needs through appropriate referrals.Provide individualized support and key-working sessions to residents to foster their ongoing development and progression.Facilitate group work sessions for residents within the project.Participate in a 7-day rota to meet the operational requirements of the service.Help maintain high standards of hygiene and cleanliness within the project environment.Stay alert to Health, Safety, and Welfare risks in the workplace, reporting any concerns to the Line Manager or Health & Safety Representative.Keep accurate case records, statistics, and documentation, and inform the Project Leader of emerging issues in individual cases.Engage in team meetings, supervision, training, project evaluations, and collaborative efforts with other Focus Ireland services, while taking on additional duties as assigned by management.

Project Worker - PACTLocation: DublinContract: Full Time, 2 Year Fixed Term ContractAs a Project Worker at Focus Ireland, your primary responsibility will be to deliver thorough assessment and case management services to individuals facing homelessness and complex needs, including housing, medical, mental health, and addiction-related support.Key Responsibilities:Adhere to the policies and procedures of Focus Ireland, including Health & Safety and Lone Working policies.Implement Standard Operating Procedures as directed by DRHE and HSE.Incorporate Focus Ireland’s values and best practices into daily operations.Provide support and establish therapeutic relationships with clients.Collaborate effectively with partner agencies and organizations engaged in the PACT initiative.Conduct assessments for couples in Private Emergency Accommodation (PEAs) and new referrals, identifying needs for appropriate case management or external referrals.Manage a caseload of up to 15 clients, ensuring high-quality, client-centered support.Refer clients to relevant external agencies for assistance with housing, health, mental health, addiction, education, employment, legal, or social needs.Maintain accurate and timely records, including PASS entries and necessary documentation.Participate in weekly team meetings, case reviews, supervision, and the Psychological Informed Environment (PIE) model.Engage in core and role-specific training and development as agreed with your line manager.Perform additional tasks as assigned and report any health, safety, or welfare concerns to your line manager or Health & Safety representative.

Join Focus Ireland as an Accounts Assistant specializing in Payroll!Based in Dublin, this full-time and permanent position offers a competitive salary ranging from €42,589 to €45,816. You will play a crucial role in supporting our Finance Department by managing payroll processes and collaborating with various stakeholders to ensure accurate and timely payroll administration.Your Responsibilities:Administer and oversee the Softworks Time & Attendance system, including managing user access, rosters, audits, and onboarding new starters.Supervise the Continia Staff Expense App and Portal, handling user setups, expense validation, and processing ERRs.Provide backup support for payroll and accounts team members as needed.Assist in monthly payroll reconciliations and other finance-related functions.Ensure compliance with Health, Safety, and Welfare standards, promptly reporting any issues.Engage in relevant training and development activities in conjunction with the Head of Finance.Perform ad-hoc duties as assigned by the Head of Finance to help achieve departmental objectives.Collaborate effectively with your colleagues, maintaining accurate financial records.

Join our dynamic team as a Senior Engineer specializing in Infrastructure Platforms. You will play a crucial role in shaping our infrastructure, enhancing our scalability and performance. Collaborate with cross-functional teams to design and implement robust systems that support our growing user base.As a Senior Engineer, you will be expected to leverage your extensive experience in software engineering, systems architecture, and cloud technologies to drive innovation within our infrastructure.

Communications Officer, AdvocacyLocation: DublinContract Type: Full-Time, PermanentThe primary objective of this role is to play an integral part within the Communications and Advocacy teams, focusing on leading communication efforts for Focus Ireland’s Housing First service.Key Responsibilities:Assist in implementing Focus Ireland’s Housing First programme, aligning with broader objectives.Promote the positive impact of the Housing First Programme among various stakeholders such as funders, media, and community representatives.Lead the organization's response to crisis communications related to Focus Housing, especially concerning Housing First tenancies, ensuring timely and accurate information dissemination.Collaborate with the Focus Housing Property Team and Housing Support staff to foster positive relationships with tenants and communities.Engage individuals with lived experience of homelessness in projects involving media, research, and advocacy.Support the Communications team in addressing urgent media inquiries related to homelessness, as part of the crisis communication strategy.Work with front-line staff to enhance support and understanding for customer participation initiatives, particularly in crisis scenarios.Perform additional duties as needed, including database updates and reporting.Represent Focus Ireland at external events and in collaborations with other organizations.