About the job
About Us
At Riskified, we empower businesses to fully harness the potential of eCommerce by mitigating risk. Our platform is trusted by some of the world’s leading brands and publicly traded companies to provide guaranteed protection against chargebacks, combat fraud, and enhance customer loyalty. With a robust team of eCommerce risk analysts, data scientists, and researchers, our AI-driven fraud and risk intelligence platform evaluates the nuances of each interaction to deliver real-time decisions and insightful identity-based analytics. We are proud to partner with remarkable companies across diverse industries, including Acer, Gucci, Lorna Jane, and GoPro, among others.
We cultivate a collaborative work environment filled with passionate individuals dedicated to crafting and refining meaningful products. The ample opportunities to innovate and contribute instill a sense of purpose that transcends individual ambitions, allowing us to make a lasting impact. This is the reason we choose Riskified every day.
About the Role
At Riskified, our success is intrinsically linked to that of our merchants. As the key advocate for our clients within the organization, you will be instrumental in maximizing the value they derive from our solutions. You’ll manage a portfolio of approximately 5-10 clients, each with an Annual Contract Value (ACV) ranging from $6 million to over $15 million. Your clientele will include Fortune 500 companies, major retailers, travel merchants, and beyond. Daily collaboration with various teams across Riskified, such as Product, Analytics, Data Science, and Development, will be essential to your role.
What You Will Be Doing
- Develop and implement comprehensive multi-year strategic account plans that align with client objectives and internal growth goals.
- Establish and nurture executive-level relationships across various functions within enterprise client organizations.
- Serve as the customer’s voice internally, advocating for their needs and driving influence across product, support, and operational teams.
- Identify and secure upsell, cross-sell, and renewal opportunities that create shared value. Collaborate with cross-functional teams to ensure prompt and effective delivery of solutions aligned with customer objectives.
- Utilize data and key performance indicators (KPIs) to evaluate account health, usage trends, and growth potential.
- Facilitate customer success by aligning product capabilities with business outcomes and continuously delivering value.
- Manage complex deal cycles, including pricing strategies, contract negotiations, and procurement processes.
- Handle escalations with professionalism and strategic insight.
