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Experience Level
Experience
Qualifications
• Proven experience in a technical support role, preferably in a SaaS environment.• Strong troubleshooting skills and the ability to work with complex software issues.• Excellent communication skills, both written and verbal.• Customer-focused mindset with a passion for helping others.• Ability to work independently and as part of a team in a fast-paced environment.• Familiarity with Notion's products is a plus.
About the job
Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.
As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.
About Notion Labs Inc.
Notion Labs Inc. is a cutting-edge software company based in San Francisco, California, dedicated to transforming the way teams collaborate and manage their work. Our platform combines note-taking, project management, and database functionalities, providing users with a versatile tool to enhance productivity and creativity.
Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a…
Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.
About Our TeamThe ChatGPT Growth team is dedicated to empowering millions of users globally to discover, adopt, and continuously derive value from ChatGPT. We engage throughout the entire customer journey, focusing on acquisition, activation, and monetization.Within the Growth division, the Premium team specifically concentrates on our consumer subscription offerings, including Go, Plus, and Pro plans.About the PositionWe are seeking a seasoned product manager to spearhead subscriber activation and retention initiatives for ChatGPT's consumer subscriptions.As ChatGPT rapidly evolves with advanced models, multimodal functionalities, and agentic features, this role is pivotal in guiding paid users to realize this value—from onboarding to feature exploration and long-term retention. You will play a crucial role in defining the launch of new premium features, introducing innovative subscription options to the market, and ensuring a top-notch subscriber experience.This position is perfect for a strategic, data-driven, and results-oriented product manager who is adept at both conceptualizing new subscription strategies and meticulously refining the paid user experience.Your Responsibilities Include:Leading the strategy and roadmap for subscriber onboarding, activation, and retention.Defining the introduction, positioning, and monetization of cutting-edge capabilities for paid users.Scoping and launching new subscription offerings.Ensuring a superior user experience with high standards for clarity, usability, and trust throughout the subscriber journey.Leveraging data, experimentation, and user research to identify subscriber needs and enhance outcomes.Collaborating with core product teams to develop features and launches that foster sustained subscriber engagement.Partnering with Brand and Marketing to refine how we communicate the value of ChatGPT subscriptions.Ideal Candidates Will Have:A minimum of 5 years of product management experience in growth, subscriptions, or monetization products.Proven track record in improving activation, engagement, or retention at scale.Strong product intuition, with a passion for translating product value into clear user understanding and sustainable habits.Analytical skills and comfort in utilizing experimentation and data to inform product decisions.
Role overview This Product Manager position focuses on Lyft’s Premium Modes in San Francisco. The role involves improving and expanding premium transportation services, with a strong emphasis on elevating the rider experience. Collaboration with teams across the company is central, as the Product Manager works to understand market needs and guide product direction. What you will do Partner with engineering, design, and operations to identify and prioritize enhancements for premium service offerings Shape product strategies using market research and customer feedback Lead the development and launch of new features and service improvements Maintain a consistently high experience for premium riders
Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements
Full-time|On-site|San Francisco, CA • New York, NY • United States
Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and working closely with cross-functional teams to provide top-notch service. You will engage with clients to understand their needs and help them maximize the value of Figma.
At Mapbox, we are at the forefront of revolutionizing real-time location services for a new era of location-aware businesses. As the only platform offering a comprehensive suite of tools, we empower organizations to navigate people, packages, and vehicles seamlessly. With over 4 million registered developers, our platform is renowned for its flexibility, stringent security protocols, and privacy compliance. Organizations harness Mapbox's applications, data, SDKs, and APIs to craft unique and immersive experiences that captivate their customers.Our IT team plays a crucial role in ensuring that technology is not only effective but also provides a frictionless experience for every Mapbox team member. We strive to optimize our corporate technology infrastructure by promoting secure and repeatable processes, supporting data across various platforms, and delivering self-service solutions whenever feasible.Every individual at Mapbox is a valued customer, stakeholder, and partner—often all at once. The IT department encompasses diverse functions, including incident response, laptop support, office networking, audio/visual management, SaaS integration, onboarding for new hires, and end-user training.Your RoleAs a part of our global organization with offices across North America, Europe, and Asia, you'll be joining a dynamic IT team that provides outstanding support and services for our worldwide offices. In this role, you will support a rapidly growing employee base in your region and collaborate with IT colleagues from other offices to maintain a follow-the-sun support model while developing solutions that enhance Mapbox's overall agility. Reporting directly to the IT Manager, your primary focus will be on IT and Security Operations, ensuring the optimal performance of our systems and services—both on-premises and in the cloud—while assisting employees in maintaining consistent, secure, and user-friendly processes.In this position, you can expect to:Collaborate with the IT team to manage inbound support requests and incidents, resolving them in alignment with our service level agreements.Deliver exceptional customer support in-person, through our ticketing system, and via chat, empowering employees to effectively utilize our corporate tools and become IT advocates.Facilitate smooth onboarding processes for new hires and manage the comprehensive IT lifecycle for employees.Set up, maintain, and enhance the in-office LAN, Wi-Fi, audio-visual, conferencing, and computing systems.
Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.
On-site|On-site|San Francisco, CA | New York City, NY | Seattle, WA
Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.
At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.
Full-time|$60K/yr - $75K/yr|Hybrid|San Francisco, CA
At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.
Full-time|$65K/yr - $90K/yr|On-site|San Francisco, California, United States
At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.
Full-time|$78.5K/yr - $101.8K/yr|Remote|San Francisco or Remote
Join the Team at CheckAt Check, we simplify the process of paying people. We are not just building our business; we are collaborating with our partners to create innovative payroll solutions. As trailblazers in the realm of embedded payroll, we are reshaping how individuals are compensated, making it more accessible for payroll businesses to launch, expand, and succeed. Discover our journey | Listen to our story.Check is more than just API infrastructure; we serve as a catalyst for building and scaling payroll businesses.Our Team's MissionPayroll systems are flawed. Join a passionate team at Check to help address these issues! You will leverage creative problem-solving, analytical thinking, and determination to make a significant impact on every business we assist. We see challenges as opportunities to contribute to meaningful solutions, prioritizing the unique strengths and values each team member brings to our collective mission.If you're eager to dive in and transform the payroll landscape, join us in simplifying the complex, making a tangible difference, and shaping a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies comprehensively — being the key point of contact for all tax-related matters, ensuring clear communication with partners, and driving resolutions to completion. You will take ownership of the entire tax workflow, handling notifications, filings, and inquiries with confidence.Your expertise will allow you to navigate the intricacies of various agencies, understanding their processes, timelines, and preferred escalation methods to deliver swift and accurate results for our partners.
Full-time|Remote|San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.
Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.
Full-time|$65.5K/yr - $87K/yr|Remote|San Francisco or Remote
Join the Revolution at CheckAt Check, we simplify the process of paying people. Our mission goes beyond just building our own business; we partner with every stakeholder to create innovative payroll solutions. As pioneers of embedded payroll technology, we are transforming the way individuals receive their payments, making it more accessible for payroll businesses to grow and succeed. Discover our journey | Listen to our story.Check serves as more than just API infrastructure; we are a launchpad for building and scaling payroll enterprises.Our Team CulturePayroll is in need of transformation. Join a passionate team at Check and utilize your creative problem-solving skills to make a significant impact on the businesses we support. We approach challenges as opportunities to innovate, embracing the unique strengths and contributions of each team member.If you're ready to tackle payroll complexities and drive meaningful change—let's work together to create a brighter future for businesses of all sizes.The Support team is vital in maintaining seamless payroll operations for thousands of companies and millions of employees by providing support to platforms that develop payroll products on Check's robust infrastructure. When challenges arise, our team meticulously investigates the issue, provides clear explanations, and drives towards effective solutions.This role uniquely combines payroll expertise with technical product knowledge in a dynamic environment. Your daily tasks will involve analyzing intricate payroll scenarios, conducting root cause analysis, collaborating with internal teams to devise solutions, and effectively communicating with partners at varying levels of payroll expertise. You will gain profound knowledge of Check's platform and the wider payroll ecosystem while fostering trusted, long-term relationships with the partner teams you support.The Support team is central to our operations, collaborating closely with Engineering, Product, Tax, and Risk to troubleshoot problems, generate product insights, and enhance our platform. If you enjoy solving complex, high-impact challenges, translating intricate technical concepts into clear, actionable information, and witnessing the direct impact of your efforts, this position may be a great fit for you. Being part of the Support team offers invaluable insights into the functioning of payroll infrastructure on a large scale.
Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.
Full-time|Remote|New York, NY; San Francisco, CA; Chicago, IL; United States - Remote
Role Overview DoorDash is hiring a Senior Support Specialist focused on Live Operations. This role centers on improving the customer experience and keeping operations running smoothly. Work from New York, San Francisco, Chicago, or anywhere in the United States (remote options available). What You Will Do Troubleshoot operational and technical issues as they arise Deliver technical support to internal and external stakeholders Work closely with teams across the company to identify and implement service improvements
Advocate is a purpose-driven organization dedicated to empowering individuals to access essential government benefits and support. We leverage expert advocacy paired with cutting-edge technology to simplify complex processes for claimants.Join our dynamic team as a Tech Support Specialist, where you'll play a pivotal role in problem-solving and troubleshooting. Your expertise will help us design and implement systems that proactively address issues, ensuring seamless operations as we scale for the future.
Join Artech Information Systems LLC as a Desktop Support Specialist, where you will play a vital role in providing technical assistance and support to our team in San Francisco. This position involves troubleshooting hardware and software issues, ensuring that our systems operate efficiently, and delivering exceptional customer service.
