About the job
- Oversee the operational requirements of the Customer Service Academy, ensuring effective content development and delivery.
- Conduct thorough research and provide competitive training programs, both in-person and via webinars, tailored to behavioral development.
- A minimum of 5 years of relevant training experience is essential.
- Administer all facets of the training environment, including comprehensive reporting.
- Evaluate and suggest enhancements to the training curriculum to CLL and client leadership.
- Proactively identify and address knowledge gaps and operational policies.
- Act as a representative of the training organization during meetings and engage with both Operations and client contacts.
- Assist the team in nurturing stakeholder relationships across various assets, continually improving based on feedback.
- Facilitate both classroom and virtual instructor-led sessions for Asset teams.
- Collaborate closely with the instructional design team to develop, refine, and refresh course content based on feedback and specialized knowledge.
- Review training materials for content quality, facilitation, and evaluations received.
- Conduct periodic audits and assessments, providing feedback as needed.
