About the job
Mercier Consultancy is excited to present a unique opportunity for a Polish Speaking Customer Support Specialist to join our esteemed Client's AI & Technology Company, located in the vibrant city of Athens, Greece. In this pivotal Junior role, you will deliver outstanding assistance to our Polish-speaking customers, addressing their inquiries regarding state-of-the-art AI solutions and technological innovations.
Your proficiency in Polish will be crucial in guiding clients through product features, resolving technical issues, and ensuring a seamless experience with our innovative technology offerings. By providing top-notch customer service, you will significantly contribute to improving client satisfaction and loyalty.
Key Responsibilities
- Deliver exceptional customer support in Polish through multiple communication channels, including phone, email, and chat.
- Assist customers with inquiries related to AI products, their functionalities, and support processes.
- Troubleshoot technical challenges and provide effective solutions to customers.
- Accurately document customer interactions within our CRM system.
- Collaborate with technical teams to swiftly address complex issues.
- Collect feedback to enhance our products and service offerings.
- Stay updated on the latest advancements in AI and technology trends.
