Rental Service Agent at Indie Campers | Athens

ABOUT US Indie Campers is a premier name in the realm of road trip travel, empowering countless adventurers to explore the world in our fully equipped campervans and RVs. As we broaden our service offerings, we depend on outstanding frontline professionals who not only create unforgettable customer experiences but also contribute to our commercial success. T…

Location: Athens, Attica, Greece (on-site, full-time) About otsae otsae (OTS) builds and supports integrated information systems that help simplify daily life for citizens and improve how public and private sector organizations manage data and processes. With more than 30 years of experience, the company has contributed to major digital transformation projects, delivering reliable solutions that support both government and business. Role Overview Customer Support Representatives at otsae work on-site in Athens or Thessaloniki. This team is the first point of contact for users of OTS applications, supporting a wide range of digital products that impact urban life. The role involves working closely with a large team of over 240 professionals, including developers, consultants, and business development staff. What You Will Do Respond to customer questions and resolve issues related to OTS products Monitor system performance to ensure customers experience smooth operation Gather and share user feedback to help improve product design and features Document product features and create testing scenarios Write user manuals and supporting materials for OTS applications Lead training sessions for users of the team’s developed applications Team and Growth This position offers the chance to work on projects with broad social impact. Support Representatives receive training and develop new skills while gaining experience across various aspects of technology and customer interaction.

# One Group | One PowerAt Enerwave, a proud member of HELLENiQ ENERGY, we are at the forefront of delivering innovative and exceptional energy solutions. Our team operates with dedication and enthusiasm, creating an environment where employees can thrive and drive value. We are excited to invite applications for various positions at our headquarters in Athens, spanning multiple departments and areas of expertise.We are currently on the lookout for a Customer Journey Designer. In this pivotal role, you will be tasked with designing, optimizing, and orchestrating comprehensive customer journeys by thoroughly understanding customer needs, pain points, and expectations across all interaction points. Utilizing design thinking methodologies, process mapping, customer insights, and cross-functional collaboration, you will ensure that customer journeys are seamless, efficient, and aligned with our business objectives. Your work will translate customer experience strategies into actionable, human-centered journey enhancements that boost satisfaction, loyalty, and operational efficiency.Your Responsibilities:Map, analyze, and optimize end-to-end customer journeys across various channels including physical, digital, support, and store environments, pinpointing friction points and opportunities to enhance the customer experience.Leverage customer insights, operational data, personas, and research findings to design journeys that fulfill customer expectations and yield measurable business advantages.Lead or support design thinking workshops, ideation sessions, and collaborative activities with internal stakeholders to define future-state journeys and innovative customer-centric solutions.Create comprehensive customer journey documentation including current and future state maps, service blueprints, and journey maps to ensure clarity and usability across teams.Work closely with process owners, Marketing, Sales, Customer Operations, and IT to ensure journey enhancements are feasible, scalable, and in line with operational and strategic goals.Ensure redesigned journeys align with business decisions, customer experience strategy, regulatory requirements, and digital best practices. Present clear, actionable recommendations to leadership to influence decision-making and prioritization.Drive the execution of journey improvement initiatives by acting as a liaison between stakeholders, tracking ownership of actions from redesigns, and facilitating responsibility alignment while ensuring timely progress. Identify potential roadblocks, escalate risks, and maintain visibility across workstreams to keep initiatives on track from insights to implementation.Define journey KPIs and success metrics (e.g., NPS, CES by touchpoint, operational KPIs) and integrate them into journey mapping activities.

Join a leading global organization in customer experience solutions as a Croatian/English-Speaking Travel Agent. Our client collaborates with one of the world’s largest online travel platforms, offering you the chance to work either remotely or on-site in beautiful Athens. In this pivotal role, you will assist travelers and accommodation partners worldwide, ensuring exceptional booking experiences and top-notch service.Key ResponsibilitiesManage incoming inquiries from customers and partners through phone, email, and chat in Croatian/Bosnian/Serbian and EnglishSupport clients with reservations, cancellations, modifications, and various travel-related inquiriesOffer guidance on platform tools, policies, and proceduresRecord all interactions in the CRM system to maintain accuracy and effective follow-upsQuickly identify and resolve issues, escalating them when necessaryExhibit professionalism and empathy, especially in challenging situationsConsistently achieve service quality and customer satisfaction objectives

Domes Resorts is seeking a Front Office Agent for its Athens property. This role centers on greeting guests, managing front desk activities, and creating a welcoming environment from arrival to departure. Key responsibilities Handle guest reservations and respond to questions or requests Oversee the check-in and check-out process Provide attentive service and support to guests during their stay What we look for Clear and friendly communication skills Interest in the hospitality field Ability to work comfortably in a busy environment This position is located in Athens, Attica, Greece.

About the Role Canaves Oia, a luxury hotel brand known for its properties in Santorini, is hiring a Reservations Agent based in Athens, Attica, Greece. This position plays a key part in delivering a seamless booking experience to guests. Main Responsibilities Manage guest reservations from initial inquiry through confirmation Respond promptly to booking questions and requests Facilitate clear communication between guests and hotel staff Location This role is based in Athens, Attica, Greece.

Join Mercier Consultancy as a Slovenian-Speaking Sales Agent in our Telecommunications Department based in Athens, Greece! We are on the lookout for motivated and passionate individuals who are excited to connect with customers and promote our cutting-edge telecommunications solutions.In this position, you will leverage your proficiency in Slovenian to engage with clients, comprehend their requirements, and effectively showcase our wide array of telecommunications products and services. This role presents an excellent opportunity for career advancement in a vibrant and nurturing work environment.Responsibilities Engage with potential customers to present and sell a variety of telecommunications products. Provide comprehensive product information and guide customers throughout the sales process. Oversee the complete sales cycle from initial outreach to successful closure. Achieve and exceed sales targets while contributing to the team's overall objectives. Build and sustain strong relationships with clients to ensure satisfaction and loyalty. Collaborate with team members to enhance service offerings and improve customer experience.

Transforming the Way You Live.At Blueground, we are revolutionizing the concept of living by providing a trustworthy foundation for a modern, mobile lifestyle. Our mission is to create the world’s premier platform for accommodation.Every year, over 350 million people relocate globally, yet traditional housing options often fall short of the requirements of this dynamic generation. Blueground was established to bridge this gap.With a portfolio of more than 40,000 properties worldwide, available for stays ranging from a few days to over a year, we are just beginning our journey. Our rapid growth aims to redefine living standards and establish a new category in the housing market, driven by innovative technology, operational excellence, and a proactive team.Our culture is built upon five core principles:Guests First – Every action is guided by the guest experience.Move Fast – We prioritize speed, momentum, and decisive action.Dive In – We believe that excellence is in the details, and we approach every challenge with depth.Embrace Change – Change is not an obstacle; it is an opportunity for growth.Keep It Honest – Openness fosters progress and strengthens connections.If you are eager to deliver exceptional work and contribute to reshaping global living standards, we want to hear from you.At Blueground, we are expanding rapidly. Although we currently do not have an immediate opening for a Client Experience Coordinator, we recognize that the best candidates often seek opportunities beyond traditional job postings.We are curating a proactive talent pipeline of skilled individuals eager to be the first to learn about future openings. By applying here, you are not simply submitting a resume; you are initiating a dialogue.Your RoleAs a Client Experience Coordinator based in Athens, you will be vital in enhancing client satisfaction for our global services. This position presents an exhilarating opportunity for a customer-focused, highly organized individual to develop their career in the real estate and technology sectors.You will be at the heart of customer support, operational execution, and business coordination—addressing guest inquiries, scheduling internal teams, and ensuring the smooth delivery of services across Blueground properties globally.Your ResponsibilitiesAddress Guest Inquiries: Efficiently manage complex client questions with compassion and professionalism, ensuring each guest enjoys a top-notch experience.Coordinate Operational Teams: Strategically plan and optimize daily task assignments for field associates, considering location, priority, and client requirements.Foster Cross-Functional Collaboration: Work closely with internal teams (Technology, Operations, Customer Care) and external partners to troubleshoot, escalate, and resolve issues seamlessly.Uphold Operational Excellence: Evaluate the quality of services across properties and contribute to implementing enhancements for improved performance.

At MOTODYNAMICS, our passion lies in movement! We envision a future of limitless sustainable mobility.We represent iconic brands such as Yamaha, Porsche, SIXT, and NIO, and through our retail networks, Motodirect and Autodirect, we aim to evoke emotions and transform lives through adventure, exploration, and meaningful human connections.SIXT is excited to welcome a Rental Sales Agent to our team at Athens International Airport on a fixed-term contract for the seasonal period.Key Responsibilities:Deliver an exceptional rental experience to our clients.Provide outstanding customer service at every interaction, aligning with our high standards.Draft rental agreements while advising clients on vehicle options and additional services tailored to their needs.Ensure vehicles are maintained to the highest standards before rental and upon return.Conduct vehicle inspections upon return, report damages, and verify refueling status.

Become a key player in our vibrant team at a top-tier global social media platform that connects millions across the globe. We are committed to fostering an exceptional user experience while ensuring our community flourishes in a secure and engaging environment. We are on the lookout for a skilled and enthusiastic Nordic Support Agent to enhance our customer support team and assist our Nordic-speaking users.Key Responsibilities:Customer Support:Deliver prompt and precise responses to customer queries via social media, email, chat, and various other support channels across Nordic regions.Address customer complaints, technical issues, and feedback with professionalism and empathy.Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.Content Moderation:Oversee user-generated content to ensure adherence to platform policies and community guidelines.Identify and manage inappropriate content, spam, and violations of platform regulations.Collaborate with the moderation team to devise and implement best practices for content review.Community Engagement:Interact with users to foster a positive and supportive community atmosphere.Encourage user participation and provide guidance on effectively utilizing platform features.Assist in community events, campaigns, and initiatives to enhance user experiences.Feedback and Reporting:Gather and document user feedback, feature requests, and bug reports.Coordinate with product and development teams to communicate user issues and propose improvements.Produce regular reports on common issues and trends to enhance overall service quality.

Are you a native Italian speaker with a strong commitment to customer service? Join us in Athens to work with a globally renowned car rental company, assisting customers with their inquiries!If you possess fluency in Italian and English, along with exceptional communication abilities, we are eager to receive your application!Your Responsibilities:Assist customers by addressing their questions about vehicle options, rental fees, reservations, and regulations.Provide accurate information using appropriate tools, methods, and processes to ensure customer satisfaction.Deliver a high standard of service to partners and create a positive experience.

As part of our team's growth, we are seeking motivated individuals to join our inbound call center department for an energy provider.Key Features of the Position: Permanent contract without the stress of renewals. Full-time employment. Flexible schedule with rotating 24-hour shifts from Monday to Sunday. Monthly performance bonuses as a reward for achieving targets. Your Daily Responsibilities:You will respond to customer inquiries regarding accounts, bills, and services with the aim of resolving their issues. Additionally, you will document all conversations and requests in the customer management system. Above all, your role will revolve around assisting customers in finding effective solutions to their concerns with our partner's services.

Mercier Consultancy is looking for a Portuguese Telecommunications Support Agent to join the team in Athens, Greece. This position comes with a fully paid relocation package for those moving to Athens. The main focus is assisting Portuguese-speaking customers with their telecommunications services, resolving issues, and helping ensure a positive experience. Key responsibilities Respond to inquiries from Portuguese-speaking customers about telecom services in a timely and professional manner. Troubleshoot and resolve technical issues related to telecommunications products and services. Record customer interactions and document steps taken to address concerns. Collaborate with technical and operational teams to escalate complex issues when necessary. Stay informed about current telecom products, services, and company policies. Take part in ongoing training to build product knowledge and customer service skills. Relocation package This role includes a fully paid relocation package to Athens, designed to make the transition smooth for new team members.

Become a pivotal part of Novibet as a Customer Retention & Growth Specialist!Are you eager to embrace a vital position in a thriving and innovative company? If your heart beats for exceptional customer service and you excel in a fast-paced setting, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a pioneering GameTech enterprise operating across Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With hubs in Greece, Malta, Brazil, and Mexico, our workforce exceeds 1,200 talented individuals globally. We are dedicated to leading the way in technological innovation, consistently breaking new ground to deliver unmatched entertainment and online gaming experiences to our rapidly growing clientele.Why Choose Novibet?At Novibet, we empower our team members to thrive, emphasizing growth through collaboration and continuous learning among a community of visionaries and proactive individuals who adapt to new challenges. We are equally committed to nurturing a positive, inclusive, and supportive workplace culture that enables everyone to flourish.Join us, and become part of a global team that values cooperation, innovation, and personal development.Your RoleAs a Customer Retention and Growth Specialist at Novibet, your primary responsibility will be to keep our customers informed about the latest promotions and offers. You will interact with existing clients via phone and email, ensuring they are aware of special deals and bonuses to enrich their betting experiences.Key ResponsibilitiesReach out to existing customers to reactivate dormant accounts.Promote tailored campaigns and special offers based on customer preferences.Anticipate client needs and address them proactively.Build strong relationships with customers to enhance their engagement.Develop and implement customer retention strategies to foster loyalty.Collaborate with the CRM team and other departments to achieve optimal campaign results.Maintain and update the customer database for targeted marketing initiatives.Enhance customer satisfaction by incorporating client feedback into practices.QualificationsPrevious experience in a similar sales or customer care role.Strong academic background.Good understanding of online gaming products.Fluency in both Greek and English.Proficient in computer skills.Exceptional communication and interpersonal abilities.Results-oriented and customer-focused mindset.Willingness to work flexible shifts.What We OfferAt Novibet, we genuinely value our people! Within our vibrant, dynamic, and fast-paced environment, we provide opportunities for career growth and personal development.

Join Cyrex, a cutting-edge media and technology start-up from Magic Media, where creativity meets innovation. At Cyrex, we collaborate with top developers and publishers in the gaming industry to provide tailored support and solutions driven by global expertise.We pride ourselves on delivering exceptional results by embracing the latest technological advancements and best practices. Our team consists of proactive individuals who not only excel in their daily tasks but also contribute ideas for enhancement and growth in our projects.We are actively seeking an enthusiastic AI Agent Developer to join our dynamic team. You will play a vital role in exciting cybersecurity and development initiatives for the video games sector. The ideal candidate will collaborate with cross-disciplinary teams to create essential products and services while delivering outstanding technical support. If you're a motivated, innovative thinker, we would love to meet you!

Position OverviewJoin our dynamic team at Cross Border Talents as an English Customer Support Agent. This position is perfect for those who are passionate about providing exceptional customer service and enjoy solving problems in a fast-paced environment.Your Responsibilities as a Customer Technical Advisor:Address and log customer inquiries and questions received through our dedicated support lines.Accurately input consumer feedback and queries into our customer service database.Manage client complaints according to the company’s escalation policy, ensuring they are documented and resolved effectively.Respond to support calls and emails promptly, adhering to agreed service level agreements (SLAs).Troubleshoot customer issues utilizing open-ended questions, support documentation, and training materials.Propose solutions for common inquiries and frequently asked questions.

Join Cross Border Talents as a Slovak Customer Support Agent in Athens, Greece! Since 2014, we have been revolutionizing the recruitment landscape, addressing the digital skills gap with a blend of global recruiters and innovative algorithms. Our mission is to bridge talent with esteemed employers in stunning cities, where the quality of life enhances our candidates' experiences. Our commitment has earned us three prestigious Seals of Excellence from the European Commission, underscoring our dedication to excellence. We boast over 1,000 job openings monthly across 10 EU countries. Are you ready to be part of our success story?Are you seeking an opportunity to gain professional experience while enjoying the vibrant city of Athens, recognized as the green capital in 2020? Picture yourself taking surfing lessons after work!Are you eager to utilize your language and technical skills?Your Responsibilities as a Customer Support Agent:Represent a global brand with pride;Thrive in a multicultural environment;Build and nurture customer relationships to ensure exceptional service;Diagnose issues using open-ended questions, support resources, and training;Provide solutions for common inquiries and challenges.

Join our dynamic sales team as a German Sales Agent! We are looking for an enthusiastic and results-oriented individual to help us drive growth in the German-speaking market. The ideal candidate will possess a solid background in software sales, exceptional communication skills in both German and English, and a proven ability to meet and exceed sales objectives. In this role, you will be instrumental in expanding our customer base and promoting our innovative software solutions.Key Responsibilities: Lead Generation: Proactively identify and cultivate new business prospects in the German market through research, networking, and effective cold calling. Sales Presentations: Deliver engaging software presentations and product demonstrations to potential clients, emphasizing the advantages and value of our offerings. Client Relationship Management: Establish and nurture strong relationships with clients, addressing their needs and delivering customized solutions. CRM Management: Oversee and document all sales activities, opportunities, and client information in our CRM system. Negotiation and Closing: Skillfully negotiate terms with clients, finalize sales, and ensure high levels of customer satisfaction. Market Insights: Collect and relay customer feedback and market trends to our product development and marketing teams. Sales Goals: Achieve and surpass monthly and quarterly sales targets and KPIs. Team Collaboration: Work closely with marketing, product, and customer support teams to guarantee an exceptional customer experience. Requirements: Language Proficiency: Fluent in German (native or near-native level) and strong command of English. Professional Experience: At least 1 year of experience in B2B software sales or a related field. Sales Acumen: Comprehensive understanding of the sales process with proven negotiation capabilities and a successful sales record. Communication Skills: Excellent verbal and written communication skills, capable of presenting to diverse audiences. Self-Starter: Highly motivated, proactive, with the ability to work independently and with minimal supervision. Cultural Understanding: Familiarity with German business culture and market dynamics. Benefits: Competitive Compensation: Base salary with commission and performance bonuses. Comprehensive Benefits: Health insurance, retirement plans, and other employee perks. Career Development: Opportunities for professional growth, training, and skill enhancement. Flexible Work Environment: Enjoy flexible working hours and a collaborative atmosphere.

Join Atlean World, a leading HR SaaS consultancy dedicated to fostering multicultural workplaces. Our focus on multilingual markets enhances the recruitment experience for candidates, making it seamless and enjoyable.Your next career opportunity awaits in the vibrant city of Athens, Greece, as a Dutch Back Office Agent.Role Overview:In this pivotal role, you will assess the performance of BPO vendors, ensuring delivery of exceptional customer experiences while promoting stable and efficient operations. Your contributions will also involve cross-functional collaboration and effective problem-solving support for external teams and frontline issues.

Are you passionate about the Norwegian language and dedicated to providing exceptional customer support? We are excited to announce an opportunity for a Norwegian Customer Service Agent - available both remotely and on-site in beautiful Greece! Join our dynamic team and enjoy the flexibility of working hours while contributing to a company that values high-quality customer service.Key ResponsibilitiesHandle incoming communications via chat, email, and phone calls.Assess customer needs and deliver solutions that enhance satisfaction.Foster trust through transparent and interactive communication.Provide accurate and comprehensive information using the provided tools.Document customer interactions and maintain organized records.Adhere to established communication protocols and company policies.