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About the job
Cross Border Talents is actively seeking fluent Italian speakers for an exciting opportunity in Greece. Are you ready to embark on a new adventure abroad?
Your Role as a Customer Technical Advisor:
Handle and register customer inquiries via toll-free phone lines;
Ensure precise data entry of customer inquiries, questions, and feedback in the customer service database;
Address client complaints according to company policy and record them accurately;
Respond to all support calls and emails promptly and within set SLAs;
Utilize troubleshooting techniques, including open-ended questions and support documentation;
Provide solutions to common issues and frequently asked questions.
Cross Border Talents is actively seeking fluent Italian speakers for an exciting opportunity in Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor:Handle and register customer inquiries via toll-free phone lines;Ensure precise data entry of customer inquiries, questions, and feedback in the customer service da…
Cross Border Talents is actively seeking fluent Maltese speakers for an exciting opportunity as a Customer Technical Advisor based in Athens, Greece. Are you ready to embark on a thrilling journey abroad?Your Role as a Customer Technical Advisor:Handle and document customer inquiries received through dedicated toll-free phone lines;Accurately maintain records of consumer inquiries, feedback, and questions in the customer service database;Address client complaints in accordance with the company’s established complaints escalation policy;Ensure all support calls and emails are responded to and resolved in a timely manner, adhering to agreed service level agreements (SLAs);Utilize open-ended questions, support documents, and system training to troubleshoot customer issues;Provide solutions to common problems and frequently asked questions.
Cross Border Talents is actively seeking proficient Romanian speakers to join our dynamic team in Athens, Greece. If you are considering an international move for a fulfilling career, this opportunity may be the perfect fit for you!Your Role as a Customer Technical Advisor:Address and document consumer inquiries and questions via dedicated customer service phone lines.Ensure precise data entry of consumer queries and feedback into our customer service database.Manage client complaints in accordance with the company's escalation policy.Respond to and resolve all support calls and emails within agreed Service Level Agreements (SLAs) while ensuring proper documentation.Utilize open questioning techniques, support resources, and system training to troubleshoot effectively.Provide informed recommendations for common issues and frequently asked questions.
Join Mercier Consultancy as a Danish-Speaking Customer Service Representative for our esteemed client's Online Education Platform, where you can immerse yourself in the vibrant culture of Greece while making a difference in the educational journey of our clients. In this essential role, you will deliver outstanding support to our Danish-speaking customers, addressing their inquiries related to our online educational services and resources.Your proficiency in Danish will be crucial as you assist clients with course selections, guide them through the registration process, and provide technical support, ensuring a seamless and enriching learning experience.Key ResponsibilitiesDeliver exceptional customer service in Danish via phone, email, and chat regarding our online education offerings.Assist customers with inquiries about courses, enrollment, and navigating the platform.Troubleshoot technical issues and provide guidance on utilizing the online platform effectively.Document customer interactions and resolve issues efficiently using our CRM system.Collaborate with the education team to enhance customer experiences and services.Collect feedback from clients to help improve our online learning solutions.Stay informed on the latest trends in online education technologies.
Join Mercier Consultancy as a Danish Speaking Customer Service Representative for our prestigious Real Estate Platform located in Greece. In this essential position, you will provide outstanding support to our Danish-speaking clientele, assisting them with inquiries related to property listings, transactions, and navigating our user-friendly online platform.Your fluency in Danish will play a crucial role as you engage with clients, helping them comprehend property details, address their requests, and resolve any issues encountered during their property search. Your efforts will significantly contribute to enhancing customer satisfaction and cultivating trust within our real estate community.ResponsibilitiesProvide exceptional customer service in Danish via phone, email, and chat regarding real estate inquiries.Assist customers in understanding property listings, offering additional information as required.Efficiently address inquiries related to the buying, selling, and rental processes.Accurately document all customer interactions in our CRM system.Collaborate with real estate agents and internal teams to ensure seamless service and communication.Collect customer feedback to enhance our platform and real estate services.Remain knowledgeable about local real estate market trends and property offerings.
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Smart Home Technology Department, dedicated to providing outstanding support to Dutch-speaking customers. In this exciting entry-level position, you will assist clients with inquiries about smart home products and services, ensuring they have the best possible experience.Your fluency in Dutch will be essential in guiding customers through their smart home solutions, troubleshooting any issues they may encounter, and helping them navigate the features of various devices. As part of our vibrant team, you will significantly contribute to enhancing customer satisfaction and showcasing the advantages of smart home technologies.Key ResponsibilitiesProvide exceptional customer service in Dutch via phone, email, and chat regarding smart home technologies.Assist customers with product inquiries, installation support, and troubleshooting.Educate clients on the features and advantages of our smart home products.Accurately document customer interactions in our CRM system.Collaborate with the technical support team to address complex customer issues.Collect feedback from clients to enhance product offerings and service quality.Stay informed about the latest trends in smart home technology and relevant products.
Join Mercier Consultancy, a premier recruitment agency, in this thrilling opportunity as a Dutch Speaking Customer Service Representative for the leading travel company in the world, located in beautiful Greece. Your role will be crucial in delivering unparalleled support to our Dutch-speaking clientele, guiding them with their travel inquiries, bookings, destinations, and a variety of services.Your proficiency in Dutch will be essential in crafting remarkable customer experiences as you assist clients in planning their dream vacations, address booking challenges, and offer insightful recommendations.Key Responsibilities Deliver outstanding customer service in Dutch via phone, email, and chat for travel-related inquiries Assist clients in booking, modifying, and canceling flights and accommodations Promptly and professionally resolve customer issues and inquiries Accurately document all customer interactions in our CRM system Collaborate with travel partners to ensure smooth service delivery and customer satisfaction Gather and communicate customer feedback to improve service quality and offerings Stay informed about travel trends, regulations, and promotions to provide knowledgeable assistance
Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural workplaces as a new norm. By specializing in multilingual markets, we streamline the recruitment journey for candidates, making it more enjoyable and efficient.Your Next Career Opportunity Awaits!Join us in beautiful Athens, Greece, as a Service Excellence Coordinator fluent in Swedish.Why This Position is Ideal for Your Growth:Experience life in Greece while embracing diverse cultures.Represent a prestigious global brand within the international banking sector, connecting people to financial opportunities.Accelerate your career development with exceptional growth opportunities.Your Daily Responsibilities Will Include:Receive specialized training for a globally recognized financial institution that delivers innovative banking solutions to top-tier companies. You will be responsible for:Providing assistance with bank account management.Facilitating international transactions on behalf of customers.Offering expert guidance in banking services.
Join Cross Border Talents as a Danish Customer Technical Advisor in the vibrant city of Athens, Greece! This is an exciting opportunity for Danish speakers looking to embrace a new adventure abroad. Are you ready to take your career to the next level?Your Responsibilities:Provide exceptional support by responding to consumer inquiries through free phone lines.Accurately document customer interactions, questions, and feedback in our customer service database.Handle client complaints in accordance with our escalation policy, ensuring they are properly logged and addressed.Manage all support calls and emails efficiently, adhering to our service level agreements (SLAs).Utilize open-ended questions, support documentation, and system training to troubleshoot issues effectively.Offer insightful recommendations for frequently asked questions and common problems.
Mercier Consultancy is excited to present an outstanding opportunity for a Croatian Speaking Customer Service Representative to join our client's esteemed Airline Company in Greece. In this pivotal role, you will deliver exceptional support to our Croatian-speaking clientele, guiding them through inquiries related to flight bookings, travel details, and airline services.Your proficiency in Croatian will empower you to assist clients effectively, addressing their questions or concerns regarding travel arrangements and ensuring a seamless and pleasant travel experience.Key Responsibilities Provide outstanding customer service in Croatian via phone, email, and chat for airline-related inquiries Assist customers with flight bookings, modifications, cancellations, and specific requests Respond to inquiries regarding travel policies, baggage allowances, and flight statuses Accurately document all customer interactions in our CRM system Collaborate with internal teams to ensure prompt resolution of customer issues Collect customer feedback to continually enhance our service and offerings Stay updated on airline policies, routes, and travel trends
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Client's Grocery Delivery Services Department. In this vital Junior role, you will deliver outstanding support to our Dutch-speaking clientele, addressing their inquiries about our grocery delivery services and ensuring an effortless shopping experience.Your proficiency in Dutch will be crucial as you guide clients through order placements, delivery timelines, product availability, and any challenges they may face. You will play a key role in enhancing customer satisfaction and reliability in our grocery delivery operations.Key Responsibilities Deliver high-quality customer service in Dutch via phone, email, and chat regarding grocery delivery inquiries. Assist customers with order-related issues, including modifications, cancellations, and deliveries. Resolve customer complaints effectively and promptly. Accurately document customer interactions in our CRM system. Collaborate with delivery and inventory teams to meet customer requirements. Collect customer feedback to refine the grocery delivery service. Stay updated on new products and services to provide current information to customers.
Join the dynamic team at Mercier Consultancy as a German Speaking Customer Service Agent! This exciting opportunity allows you to work remotely from Greece, offering exceptional support to our valued German-speaking clients. Your primary focus will be on addressing inquiries and resolving concerns efficiently, ensuring a positive experience for our customers.As an integral part of our customer service team, your proficiency in German will play a critical role in meeting client needs and fostering trust. We seek a dedicated individual who is enthusiastic about delivering high-quality service while enjoying the benefits of remote work.Key Responsibilities Respond to customer inquiries in German via multiple channels like phone, email, and chat Assist clients with questions related to our products, services, and policies Record customer interactions accurately in our CRM system Team up with various departments to resolve issues and enhance service delivery Educate clients about our offerings and guide them in utilizing our products effectively Gather feedback from customers to improve service quality Engage in training and development opportunities to enhance your skills
Join Mercier Consultancy and seize the opportunity to work as a Croatian Speaking Customer Service Representative for our esteemed client, Booking.com, located in beautiful Greece. In this dynamic position, you will play a crucial role in delivering outstanding support to Croatian-speaking customers, addressing their inquiries regarding bookings, accommodations, and travel experiences.Your proficiency in Croatian is vital for providing effective assistance, enabling clients to navigate their reservations seamlessly and resolve any issues that may arise during their travel planning.Key ResponsibilitiesProvide exceptional customer service in Croatian via phone, email, and chat, addressing booking inquiries and travel-related concerns.Assist clients with their reservations, modifications, and cancellations.Resolve customer issues and complaints in a timely and professional manner.Accurately document all customer interactions in our CRM system.Collaborate with hotel partners and internal teams to ensure a smooth and satisfying customer journey.Collect customer feedback to improve service quality and adapt offerings.Stay informed about the latest trends and updates in the travel and hospitality sectors.
Join Us at Kaizen Gaming!Kaizen Gaming, the driving force behind Betano, stands as one of the leading GameTech companies globally, thriving in 19 markets. Our mission is to harness innovative technology to deliver unparalleled experiences to the millions of customers who entrust us with their entertainment needs.We pride ourselves on our diverse workforce of over 2,700 Kaizeners from more than 40 nationalities across 3 continents.As a recognized leader in workplace culture, we are honored to be listed among the Best Workplaces in Europe and certified as a Great Place to Work across our offices. Here, you won't encounter an average day. Are you ready to Press Play on Your Potential?About the RoleIn this pivotal role, you will become part of an autonomous Agile team, collaborating closely with the Product Owner, Agile Delivery Lead, Automation Testers, and fellow Software Engineers to carve out a competitive edge for Kaizen and deliver a distinctive online experience to our users. Alongside your Agile team, you will also engage with a talented cohort of backend professionals within our Backend Chapter. As a Senior Backend Engineer, you will:Take charge of a variety of projects ranging from customer-facing websites and mobile applications to internal administrative tools and robust backend services designed to handle high traffic and volume.Own the development lifecycle of our applications, ensuring an engaging journey from start to finish.Design and implement innovative solutions, steering them from ideation through to production.Translate complex requirements into clean, sophisticated technological systems, leveraging our large-scale, highly-available infrastructure.Be a key contributor in designing, building, and maintaining efficient, reusable, and reliable code.Explore and research new technologies to identify efficient solutions for everyday challenges.Deliver high-impact features rapidly and effectively.Challenge conventional approaches to enhance both team dynamics and product quality.Our Tech StackOur platforms and services predominantly utilize C# / ASP.NET, with newer services developed in .NET Core. Our frontend applications leverage either Vue.js or Angular, while legacy systems employ server-rendered (Razor) views combined with jQuery. Microsoft Orleans facilitates our scalable and resilient distributed applications, with MS SQL Server serving most storage needs, alongside Redis and ElasticSearch where appropriate. RabbitMQ is our preferred message broker, and we utilize Gitlab for version control and CI.
Mercier Consultancy is hiring an Italian Customer Service Representative to support consumer products. This position is based in Athens, Greece, and includes full relocation support for those moving to join the team. Role overview The main focus of this role is to assist customers by handling inquiries and resolving product-related concerns. The goal is to maintain a high standard of customer satisfaction throughout every interaction. What you will do Respond to customer questions and requests in Italian Help customers with product-related issues Work to ensure each customer receives helpful and courteous service Requirements Fluency in Italian Strong communication skills This role is based in Athens, offering the chance to live and work in a lively city with full relocation support provided for successful applicants.
Join Us at Kaizen GamingAt Kaizen Gaming, we're the driving force behind Betano, recognized as one of the leading GameTech companies globally, operating across 19 diverse markets. Our mission is to harness cutting-edge technology to deliver unparalleled experiences for millions of customers who rely on us for their entertainment.Our vibrant team comprises over 2,700 talented Kaizeners from more than 40 nationalities across three continents. We proudly hold the distinction of being recognized as one of the Best Workplaces in Europe and are certified as a Great Place to Work across our offices. Here, you won't encounter a mundane day. Are you ready to Press Play on Your Potential?About the RoleSince our ambitious restructuring in 2021, we have successfully doubled the size of our team, and as we look ahead to 2025, we are focused on evolving Kaizen into a "Mobile First" company. Our mobile engineering team consists of over 35 skilled iOS and Android engineers, complemented by Software Engineers in Test who prioritize quality assurance.As a Senior iOS Software Engineer, you'll be an integral part of our Mobile Infrastructure team or contribute actively to cross-functional feature squads. Our mobile applications enjoy a vast user base, reaching millions worldwide. We utilize Swift/Kotlin to build a robust codebase and invest significantly in comprehensive testing at all levels. Our aim is to elevate our technical practices and propel our technology to new heights.Technical Environment: Swift, Alamofire, SwiftUI components, Modular architecture, GitLab for source code management, Bitrise for CI/CD, XCTest for Unit Testing, XCUITest for UI Testing, MVC to MVP, SwiftLint, Structured Concurrency, Firebase, Figma for design, Transifex for localization.Collaborative Processes: Scrum/Kanban, Jira/Confluence, Firebase/Google Analytics/Google Tag Manager, Pair programming, Unit testing, GitFlow, Code Reviews.As a member of the Infrastructure team, you will:Help shape the new era of mobile technology within the company.Implement our technology roadmap to the highest quality standards.Influence the technological vision of the iOS chapter.Engage in challenging tasks that push the boundaries of innovation.
Join Gek-Terna as a Field Technician, where you will play a crucial role in supporting our field operations. This position involves hands-on work in various locations, troubleshooting, and ensuring the functionality of our systems. You will collaborate with a dedicated team and be responsible for implementing solutions that drive efficiency and effectiveness in our projects.
About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by offering more than just a standard transfer service. We pride ourselves on being the first company to provide a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their journey home, Welcome caters to all their travel needs, including seamless transfers, sightseeing excursions, and local insights, all delivered in a friendly and personalized manner. Our drivers are local experts, sharing invaluable knowledge to ensure travelers feel at home no matter where they are. To prioritize safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment.As a dynamic travel tech startup, Welcome is experiencing rapid growth and is on track to become a global leader in in-destination travel services.Rated as one of the highest global transportation companies with an impressive 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, achieving our ambitious growth target for 2024.Collaborating with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding more than 50 new partners each month.Serving over 2.5 million satisfied travelers annually.⭐ Discover more about Welcome's vibrant culture by visiting our TikTok account: this link! ⭐The TeamWe are a diverse and passionate group of individuals who share a love for travel and an unwavering commitment to quality. Each team member has a deep belief in our mission and works tirelessly to achieve it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create memorable experiences. Our continuous learning ethos drives us to explore innovative ways to serve our community while fostering personal and professional growth. We maintain humility and a
Welcome to Kaizen GamingAt Kaizen Gaming, the driving force behind Betano, we stand as one of the leading GameTech companies globally, actively operating in 19 diverse markets. Our mission is to harness the latest technologies to provide exceptional entertainment experiences for millions of satisfied customers.We take pride in our vibrant and inclusive workforce of over 2,700 Kaizeners hailing from more than 40 nationalities, spread across three continents.Recognized among the Best Workplaces in Europe and certified as a Great Place to Work, our #oneteam environment guarantees that each day will be uniquely rewarding. Are you ready to Press Play on Your Potential?About the RoleAs the Lead Software Engineer in our backend team, you will be pivotal in steering and nurturing a group of skilled software engineers in the design and implementation of top-tier software products. Your leadership will ensure project execution aligns with our high standards while mentoring team members to foster their growth. This role seamlessly blends technical acumen with leadership and communication prowess to drive both team and organizational success.
Accepted Ltd is seeking an Android Developer to help build and improve mobile applications in Athens, Greece. This position calls for someone who enjoys turning ideas into reliable, user-friendly features. Role overview Work closely with colleagues from different disciplines to design, develop, and refine Android apps. Creativity and attention to user experience are important in this role. What you will do Develop and maintain Android applications Collaborate with team members to deliver new features and improvements Contribute ideas to enhance usability and performance Requirements Experience building Android applications Ability to work effectively with cross-functional teams Interest in creating seamless user experiences
Cross Border Talents is actively seeking fluent Italian speakers for an exciting opportunity in Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor:Handle and register customer inquiries via toll-free phone lines;Ensure precise data entry of customer inquiries, questions, and feedback in the customer service da…
Cross Border Talents is actively seeking fluent Maltese speakers for an exciting opportunity as a Customer Technical Advisor based in Athens, Greece. Are you ready to embark on a thrilling journey abroad?Your Role as a Customer Technical Advisor:Handle and document customer inquiries received through dedicated toll-free phone lines;Accurately maintain records of consumer inquiries, feedback, and questions in the customer service database;Address client complaints in accordance with the company’s established complaints escalation policy;Ensure all support calls and emails are responded to and resolved in a timely manner, adhering to agreed service level agreements (SLAs);Utilize open-ended questions, support documents, and system training to troubleshoot customer issues;Provide solutions to common problems and frequently asked questions.
Cross Border Talents is actively seeking proficient Romanian speakers to join our dynamic team in Athens, Greece. If you are considering an international move for a fulfilling career, this opportunity may be the perfect fit for you!Your Role as a Customer Technical Advisor:Address and document consumer inquiries and questions via dedicated customer service phone lines.Ensure precise data entry of consumer queries and feedback into our customer service database.Manage client complaints in accordance with the company's escalation policy.Respond to and resolve all support calls and emails within agreed Service Level Agreements (SLAs) while ensuring proper documentation.Utilize open questioning techniques, support resources, and system training to troubleshoot effectively.Provide informed recommendations for common issues and frequently asked questions.
Join Mercier Consultancy as a Danish-Speaking Customer Service Representative for our esteemed client's Online Education Platform, where you can immerse yourself in the vibrant culture of Greece while making a difference in the educational journey of our clients. In this essential role, you will deliver outstanding support to our Danish-speaking customers, addressing their inquiries related to our online educational services and resources.Your proficiency in Danish will be crucial as you assist clients with course selections, guide them through the registration process, and provide technical support, ensuring a seamless and enriching learning experience.Key ResponsibilitiesDeliver exceptional customer service in Danish via phone, email, and chat regarding our online education offerings.Assist customers with inquiries about courses, enrollment, and navigating the platform.Troubleshoot technical issues and provide guidance on utilizing the online platform effectively.Document customer interactions and resolve issues efficiently using our CRM system.Collaborate with the education team to enhance customer experiences and services.Collect feedback from clients to help improve our online learning solutions.Stay informed on the latest trends in online education technologies.
Join Mercier Consultancy as a Danish Speaking Customer Service Representative for our prestigious Real Estate Platform located in Greece. In this essential position, you will provide outstanding support to our Danish-speaking clientele, assisting them with inquiries related to property listings, transactions, and navigating our user-friendly online platform.Your fluency in Danish will play a crucial role as you engage with clients, helping them comprehend property details, address their requests, and resolve any issues encountered during their property search. Your efforts will significantly contribute to enhancing customer satisfaction and cultivating trust within our real estate community.ResponsibilitiesProvide exceptional customer service in Danish via phone, email, and chat regarding real estate inquiries.Assist customers in understanding property listings, offering additional information as required.Efficiently address inquiries related to the buying, selling, and rental processes.Accurately document all customer interactions in our CRM system.Collaborate with real estate agents and internal teams to ensure seamless service and communication.Collect customer feedback to enhance our platform and real estate services.Remain knowledgeable about local real estate market trends and property offerings.
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Smart Home Technology Department, dedicated to providing outstanding support to Dutch-speaking customers. In this exciting entry-level position, you will assist clients with inquiries about smart home products and services, ensuring they have the best possible experience.Your fluency in Dutch will be essential in guiding customers through their smart home solutions, troubleshooting any issues they may encounter, and helping them navigate the features of various devices. As part of our vibrant team, you will significantly contribute to enhancing customer satisfaction and showcasing the advantages of smart home technologies.Key ResponsibilitiesProvide exceptional customer service in Dutch via phone, email, and chat regarding smart home technologies.Assist customers with product inquiries, installation support, and troubleshooting.Educate clients on the features and advantages of our smart home products.Accurately document customer interactions in our CRM system.Collaborate with the technical support team to address complex customer issues.Collect feedback from clients to enhance product offerings and service quality.Stay informed about the latest trends in smart home technology and relevant products.
Join Mercier Consultancy, a premier recruitment agency, in this thrilling opportunity as a Dutch Speaking Customer Service Representative for the leading travel company in the world, located in beautiful Greece. Your role will be crucial in delivering unparalleled support to our Dutch-speaking clientele, guiding them with their travel inquiries, bookings, destinations, and a variety of services.Your proficiency in Dutch will be essential in crafting remarkable customer experiences as you assist clients in planning their dream vacations, address booking challenges, and offer insightful recommendations.Key Responsibilities Deliver outstanding customer service in Dutch via phone, email, and chat for travel-related inquiries Assist clients in booking, modifying, and canceling flights and accommodations Promptly and professionally resolve customer issues and inquiries Accurately document all customer interactions in our CRM system Collaborate with travel partners to ensure smooth service delivery and customer satisfaction Gather and communicate customer feedback to improve service quality and offerings Stay informed about travel trends, regulations, and promotions to provide knowledgeable assistance
Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural workplaces as a new norm. By specializing in multilingual markets, we streamline the recruitment journey for candidates, making it more enjoyable and efficient.Your Next Career Opportunity Awaits!Join us in beautiful Athens, Greece, as a Service Excellence Coordinator fluent in Swedish.Why This Position is Ideal for Your Growth:Experience life in Greece while embracing diverse cultures.Represent a prestigious global brand within the international banking sector, connecting people to financial opportunities.Accelerate your career development with exceptional growth opportunities.Your Daily Responsibilities Will Include:Receive specialized training for a globally recognized financial institution that delivers innovative banking solutions to top-tier companies. You will be responsible for:Providing assistance with bank account management.Facilitating international transactions on behalf of customers.Offering expert guidance in banking services.
Join Cross Border Talents as a Danish Customer Technical Advisor in the vibrant city of Athens, Greece! This is an exciting opportunity for Danish speakers looking to embrace a new adventure abroad. Are you ready to take your career to the next level?Your Responsibilities:Provide exceptional support by responding to consumer inquiries through free phone lines.Accurately document customer interactions, questions, and feedback in our customer service database.Handle client complaints in accordance with our escalation policy, ensuring they are properly logged and addressed.Manage all support calls and emails efficiently, adhering to our service level agreements (SLAs).Utilize open-ended questions, support documentation, and system training to troubleshoot issues effectively.Offer insightful recommendations for frequently asked questions and common problems.
Mercier Consultancy is excited to present an outstanding opportunity for a Croatian Speaking Customer Service Representative to join our client's esteemed Airline Company in Greece. In this pivotal role, you will deliver exceptional support to our Croatian-speaking clientele, guiding them through inquiries related to flight bookings, travel details, and airline services.Your proficiency in Croatian will empower you to assist clients effectively, addressing their questions or concerns regarding travel arrangements and ensuring a seamless and pleasant travel experience.Key Responsibilities Provide outstanding customer service in Croatian via phone, email, and chat for airline-related inquiries Assist customers with flight bookings, modifications, cancellations, and specific requests Respond to inquiries regarding travel policies, baggage allowances, and flight statuses Accurately document all customer interactions in our CRM system Collaborate with internal teams to ensure prompt resolution of customer issues Collect customer feedback to continually enhance our service and offerings Stay updated on airline policies, routes, and travel trends
Join Mercier Consultancy as a Dutch Speaking Customer Service Representative in our Client's Grocery Delivery Services Department. In this vital Junior role, you will deliver outstanding support to our Dutch-speaking clientele, addressing their inquiries about our grocery delivery services and ensuring an effortless shopping experience.Your proficiency in Dutch will be crucial as you guide clients through order placements, delivery timelines, product availability, and any challenges they may face. You will play a key role in enhancing customer satisfaction and reliability in our grocery delivery operations.Key Responsibilities Deliver high-quality customer service in Dutch via phone, email, and chat regarding grocery delivery inquiries. Assist customers with order-related issues, including modifications, cancellations, and deliveries. Resolve customer complaints effectively and promptly. Accurately document customer interactions in our CRM system. Collaborate with delivery and inventory teams to meet customer requirements. Collect customer feedback to refine the grocery delivery service. Stay updated on new products and services to provide current information to customers.
Join the dynamic team at Mercier Consultancy as a German Speaking Customer Service Agent! This exciting opportunity allows you to work remotely from Greece, offering exceptional support to our valued German-speaking clients. Your primary focus will be on addressing inquiries and resolving concerns efficiently, ensuring a positive experience for our customers.As an integral part of our customer service team, your proficiency in German will play a critical role in meeting client needs and fostering trust. We seek a dedicated individual who is enthusiastic about delivering high-quality service while enjoying the benefits of remote work.Key Responsibilities Respond to customer inquiries in German via multiple channels like phone, email, and chat Assist clients with questions related to our products, services, and policies Record customer interactions accurately in our CRM system Team up with various departments to resolve issues and enhance service delivery Educate clients about our offerings and guide them in utilizing our products effectively Gather feedback from customers to improve service quality Engage in training and development opportunities to enhance your skills
Join Mercier Consultancy and seize the opportunity to work as a Croatian Speaking Customer Service Representative for our esteemed client, Booking.com, located in beautiful Greece. In this dynamic position, you will play a crucial role in delivering outstanding support to Croatian-speaking customers, addressing their inquiries regarding bookings, accommodations, and travel experiences.Your proficiency in Croatian is vital for providing effective assistance, enabling clients to navigate their reservations seamlessly and resolve any issues that may arise during their travel planning.Key ResponsibilitiesProvide exceptional customer service in Croatian via phone, email, and chat, addressing booking inquiries and travel-related concerns.Assist clients with their reservations, modifications, and cancellations.Resolve customer issues and complaints in a timely and professional manner.Accurately document all customer interactions in our CRM system.Collaborate with hotel partners and internal teams to ensure a smooth and satisfying customer journey.Collect customer feedback to improve service quality and adapt offerings.Stay informed about the latest trends and updates in the travel and hospitality sectors.
Join Us at Kaizen Gaming!Kaizen Gaming, the driving force behind Betano, stands as one of the leading GameTech companies globally, thriving in 19 markets. Our mission is to harness innovative technology to deliver unparalleled experiences to the millions of customers who entrust us with their entertainment needs.We pride ourselves on our diverse workforce of over 2,700 Kaizeners from more than 40 nationalities across 3 continents.As a recognized leader in workplace culture, we are honored to be listed among the Best Workplaces in Europe and certified as a Great Place to Work across our offices. Here, you won't encounter an average day. Are you ready to Press Play on Your Potential?About the RoleIn this pivotal role, you will become part of an autonomous Agile team, collaborating closely with the Product Owner, Agile Delivery Lead, Automation Testers, and fellow Software Engineers to carve out a competitive edge for Kaizen and deliver a distinctive online experience to our users. Alongside your Agile team, you will also engage with a talented cohort of backend professionals within our Backend Chapter. As a Senior Backend Engineer, you will:Take charge of a variety of projects ranging from customer-facing websites and mobile applications to internal administrative tools and robust backend services designed to handle high traffic and volume.Own the development lifecycle of our applications, ensuring an engaging journey from start to finish.Design and implement innovative solutions, steering them from ideation through to production.Translate complex requirements into clean, sophisticated technological systems, leveraging our large-scale, highly-available infrastructure.Be a key contributor in designing, building, and maintaining efficient, reusable, and reliable code.Explore and research new technologies to identify efficient solutions for everyday challenges.Deliver high-impact features rapidly and effectively.Challenge conventional approaches to enhance both team dynamics and product quality.Our Tech StackOur platforms and services predominantly utilize C# / ASP.NET, with newer services developed in .NET Core. Our frontend applications leverage either Vue.js or Angular, while legacy systems employ server-rendered (Razor) views combined with jQuery. Microsoft Orleans facilitates our scalable and resilient distributed applications, with MS SQL Server serving most storage needs, alongside Redis and ElasticSearch where appropriate. RabbitMQ is our preferred message broker, and we utilize Gitlab for version control and CI.
Mercier Consultancy is hiring an Italian Customer Service Representative to support consumer products. This position is based in Athens, Greece, and includes full relocation support for those moving to join the team. Role overview The main focus of this role is to assist customers by handling inquiries and resolving product-related concerns. The goal is to maintain a high standard of customer satisfaction throughout every interaction. What you will do Respond to customer questions and requests in Italian Help customers with product-related issues Work to ensure each customer receives helpful and courteous service Requirements Fluency in Italian Strong communication skills This role is based in Athens, offering the chance to live and work in a lively city with full relocation support provided for successful applicants.
Join Us at Kaizen GamingAt Kaizen Gaming, we're the driving force behind Betano, recognized as one of the leading GameTech companies globally, operating across 19 diverse markets. Our mission is to harness cutting-edge technology to deliver unparalleled experiences for millions of customers who rely on us for their entertainment.Our vibrant team comprises over 2,700 talented Kaizeners from more than 40 nationalities across three continents. We proudly hold the distinction of being recognized as one of the Best Workplaces in Europe and are certified as a Great Place to Work across our offices. Here, you won't encounter a mundane day. Are you ready to Press Play on Your Potential?About the RoleSince our ambitious restructuring in 2021, we have successfully doubled the size of our team, and as we look ahead to 2025, we are focused on evolving Kaizen into a "Mobile First" company. Our mobile engineering team consists of over 35 skilled iOS and Android engineers, complemented by Software Engineers in Test who prioritize quality assurance.As a Senior iOS Software Engineer, you'll be an integral part of our Mobile Infrastructure team or contribute actively to cross-functional feature squads. Our mobile applications enjoy a vast user base, reaching millions worldwide. We utilize Swift/Kotlin to build a robust codebase and invest significantly in comprehensive testing at all levels. Our aim is to elevate our technical practices and propel our technology to new heights.Technical Environment: Swift, Alamofire, SwiftUI components, Modular architecture, GitLab for source code management, Bitrise for CI/CD, XCTest for Unit Testing, XCUITest for UI Testing, MVC to MVP, SwiftLint, Structured Concurrency, Firebase, Figma for design, Transifex for localization.Collaborative Processes: Scrum/Kanban, Jira/Confluence, Firebase/Google Analytics/Google Tag Manager, Pair programming, Unit testing, GitFlow, Code Reviews.As a member of the Infrastructure team, you will:Help shape the new era of mobile technology within the company.Implement our technology roadmap to the highest quality standards.Influence the technological vision of the iOS chapter.Engage in challenging tasks that push the boundaries of innovation.
Join Gek-Terna as a Field Technician, where you will play a crucial role in supporting our field operations. This position involves hands-on work in various locations, troubleshooting, and ensuring the functionality of our systems. You will collaborate with a dedicated team and be responsible for implementing solutions that drive efficiency and effectiveness in our projects.
About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by offering more than just a standard transfer service. We pride ourselves on being the first company to provide a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their journey home, Welcome caters to all their travel needs, including seamless transfers, sightseeing excursions, and local insights, all delivered in a friendly and personalized manner. Our drivers are local experts, sharing invaluable knowledge to ensure travelers feel at home no matter where they are. To prioritize safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment.As a dynamic travel tech startup, Welcome is experiencing rapid growth and is on track to become a global leader in in-destination travel services.Rated as one of the highest global transportation companies with an impressive 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, achieving our ambitious growth target for 2024.Collaborating with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding more than 50 new partners each month.Serving over 2.5 million satisfied travelers annually.⭐ Discover more about Welcome's vibrant culture by visiting our TikTok account: this link! ⭐The TeamWe are a diverse and passionate group of individuals who share a love for travel and an unwavering commitment to quality. Each team member has a deep belief in our mission and works tirelessly to achieve it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create memorable experiences. Our continuous learning ethos drives us to explore innovative ways to serve our community while fostering personal and professional growth. We maintain humility and a
Welcome to Kaizen GamingAt Kaizen Gaming, the driving force behind Betano, we stand as one of the leading GameTech companies globally, actively operating in 19 diverse markets. Our mission is to harness the latest technologies to provide exceptional entertainment experiences for millions of satisfied customers.We take pride in our vibrant and inclusive workforce of over 2,700 Kaizeners hailing from more than 40 nationalities, spread across three continents.Recognized among the Best Workplaces in Europe and certified as a Great Place to Work, our #oneteam environment guarantees that each day will be uniquely rewarding. Are you ready to Press Play on Your Potential?About the RoleAs the Lead Software Engineer in our backend team, you will be pivotal in steering and nurturing a group of skilled software engineers in the design and implementation of top-tier software products. Your leadership will ensure project execution aligns with our high standards while mentoring team members to foster their growth. This role seamlessly blends technical acumen with leadership and communication prowess to drive both team and organizational success.
Accepted Ltd is seeking an Android Developer to help build and improve mobile applications in Athens, Greece. This position calls for someone who enjoys turning ideas into reliable, user-friendly features. Role overview Work closely with colleagues from different disciplines to design, develop, and refine Android apps. Creativity and attention to user experience are important in this role. What you will do Develop and maintain Android applications Collaborate with team members to deliver new features and improvements Contribute ideas to enhance usability and performance Requirements Experience building Android applications Ability to work effectively with cross-functional teams Interest in creating seamless user experiences
