Italian Customer Expert for Leading Electronics Brand in Athens

Mercier Consultancy is hiring an Italian Customer Expert to represent a well-known electronics brand in Athens, Greece. This position includes a fully paid relocation package, making it possible to build your career while experiencing life in a vibrant European city. Role Overview The Italian Customer Expert supports Italian-speaking clients by answering que…

Become a part of INTRALOT as a Senior Database Administrator (DBA) Your Role: As a Senior Database Administrator (DBA), you will be at the forefront of our database management strategies, ensuring outstanding performance and robust security. You will provide technical guidance and lead the creation of innovative solutions tailored to our needs. Your Responsibilities:Guiding the Team: Leverage your expertise to direct our team towards efficient database management practices that reflect our corporate objectives and ethos.Database Management: Oversee the installation, configuration, and maintenance of intricate database systems across various environments, ensuring optimal operation whether On-Premises, in the Cloud, or in Hybrid settings.Enhancing Performance: Spearhead initiatives to enhance performance through operational fine-tuning, query optimization, and ensuring scalability of our database operations.Security and Compliance: Maintain stringent security protocols to safeguard our data and ensure adherence to regulatory standards such as GDPR and the prestigious WLA Responsible Gaming Framework Certification.Mentoring and Support: Act as a mentor to team members by providing guidance, sharing technical insights, and fostering a culture of continuous learning and professional growth.Stakeholder Collaboration: Collaborate closely with various teams including Software Development, Infrastructure, and Quality Assurance to drive impactful business results through unified efforts.

Join Cross Border Talents, where we are seeking enthusiastic French speakers to embark on an exciting journey in the tourism sector with a prestigious hospitality brand in Greece. Are you ready to take the leap and start your adventure abroad?Your Role as a Customer Advisor:Handle and record customer inquiries through free phone lines, ensuring a seamless communication experience;Maintain precise data entry of consumer inquiries, feedback, and questions in our customer service database;Address client complaints in accordance with the company’s escalation policy, ensuring customer satisfaction;Resolve all support calls and emails within the agreed SLAs, documenting appropriately;Utilize diagnostic techniques through open-ended questions, support documentation, and system training for troubleshooting;Provide solutions and recommendations for common issues and frequently asked questions.

Become a part of our vibrant team, supporting a premier global social media platform that brings together millions of users across the globe. We are committed to delivering an outstanding user experience while fostering a safe and interactive community. We are on the lookout for a dedicated and enthusiastic German Support Agent to enhance our customer support efforts for our German-speaking audience.Key Responsibilities: Customer Support: Deliver prompt and precise responses to customer inquiries through social media, email, chat, and other support channels in German. Address customer grievances, technical problems, and feedback with professionalism and empathy. Troubleshoot and resolve issues regarding account access, content moderation, and platform features. Content Moderation: Oversee user-generated content to ensure adherence to platform policies and community standards. Identify and tackle inappropriate content, spam, and breaches of platform guidelines. Collaborate with the moderation team to establish and apply best practices for content evaluation. Community Engagement: Interact with users to cultivate a positive and supportive community atmosphere. Encourage user participation and offer guidance on effectively utilizing platform features. Assist in community events, campaigns, and initiatives to enrich the user experience. Feedback and Reporting: Gather and document user feedback, feature requests, and bug reports. Collaborate closely with product and development teams to relay user concerns and propose enhancements. Produce regular reports on common issues and trends to elevate overall service quality.

Join a globally recognized leader in the Domestic Appliance industry as a Danish Customer Support Representative! We are on the lookout for fluent Danish speakers who excel in communication and are passionate about helping customers.As a pivotal member of our support team, you will be the first point of contact for Danish-speaking clients, assisting them with their inquiries through various channels including telephone, email, and online chat.Responsibilities include:Providing exceptional service and support to Danish-speaking customers.Responding promptly and effectively to customer inquiries with empathy and clarity.Offering solutions and technical guidance for common issues and frequently asked questions.Collaborating with team members to foster a supportive work environment.

Join a global trailblazer in connected technologies as a passionate and tech-savvy German-speaking Customer Support Advisor. Embrace the opportunity to be part of an innovative team dedicated to one of the world's leading audio and lifestyle technology brands.This role offers you a chance to embark on a fulfilling career path with a company esteemed globally for its high-quality products, promising long-term growth and the potential for performance-based bonuses!Are you ready to elevate your career within a dynamic, international environment where your contributions are valued?We eagerly await your application!

Are you a fluent German speaker seeking an exciting career opportunity?Join us as a German Customer Support Consultant for the largest telecommunications provider in Germany, serving millions of customers across Europe. Experience the vibrant culture and sunny climate of Greece while advancing your career!Your daily responsibilities will include: Providing timely responses to customer inquiries and concerns via phone, email, or chat. Effectively resolving customer issues and complaints with efficiency and care. Handling a high volume of inbound calls professionally. Identifying opportunities to upsell products and services when suitable. Escalating complex customer issues to the relevant department or manager as necessary. Collaborating with different teams to ensure customer satisfaction.

Embark on a rewarding career in Customer Support by joining one of the largest social media platforms in the world.We are in search of passionate and fluent Italian speakers to join our dynamic team as Italian-speaking Social Media Customer Associates.Relocate to Athens and take the first step towards an exciting career journey.Your responsibilities will include:Identifying and analyzing issues faced by business customers, partners, clients, or internal stakeholders, and implementing effective solutions.Responding to customer inquiries through chat, email, or phone channels while adhering to established protocols.Resolving customer queries related to online marketing products, troubleshooting issues according to process guidelines, assisting users in account recovery, and addressing payment-related inquiries.Modifying existing processes to provide alternative solutions or escalating complex issues to higher levels for resolution.

Are you ready to embark on a rewarding career with one of the world's leading multinational software companies? If you are fluent in Portuguese, this is the perfect opportunity for you!As a Sales Development Representative, your responsibilities will include:• Proactively generating new business by engaging potential customers and fostering early interactions with leads responding to marketing initiatives.• Establishing trust with clients through remote sales interactions, catering to various levels within IT, Finance, and Strategy sectors to cultivate opportunities for qualification and deeper engagement.• Acquiring in-depth knowledge of customer needs and entering customer contracts into the CRM system to assist the sales team in understanding client requirements and determining subsequent actions.• Managing your own pipeline and forecasting for a designated set of accounts.

Join Our Innovative TeamAt Sportcast, a pioneer in sports betting engagement, we revolutionized player experiences with our cutting-edge technologies and pricing strategies. Our flagship product, BetBuilder, is an award-winning innovation that transforms the betting landscape, allowing players to delve into billions of unique combinations across sporting events. As part of OpenBet, we have united top developers, statisticians, and data scientists, all dedicated to shaping the future of sports betting. Our mission is to provide unprecedented access to betting opportunities, creating thrilling moments for players worldwide.We invite you to become a part of Sportcast's dynamic team at OpenBet, where your contributions will drive our growth from our European offices.Your Role as a .NET Software EngineerAs a member of the Trade team, you will collaborate with a diverse group of professionals to develop, deploy, and maintain innovative projects. You'll have the chance to write high-quality, testable code while participating in design and prioritization discussions. Our focus is on supporting business scalability while ensuring top-notch quality in our deliverables.Key ResponsibilitiesWrite high-quality, efficient code that meets business needs.Optimize our solutions to uphold service levels and reduce cloud costs.Automate processes wherever feasible.Challenge existing norms and enhance our organizational standards and procedures.

Join CQS, a Top Employer! We are proud to announce that in the Top Employers 2025 ranking by WhereWeWork.com, based on employee feedback, we have achieved: 1st Position in the BPO & Services sector 2nd Position overall in the Top 50 in GreeceBecome a part of a distinguished team known for its outstanding work environment!CQS S.A., a leading Greek company in customer relationship management services, currently employs over 2000+ professionals and provides services to major Greek and multinational corporations across telecommunications, energy, retail, banking, and insurance sectors.We are currently on the lookout for B2B Sales Representatives for a major telecommunications provider!Join our team if you: Are excited about constantly interacting with new people Enjoy achieving your goals and being part of a winning team Want to kickstart a successful career in sales Desire to be part of a team recognized among Greece's Top Employers We offer:Monthly salary starting from €1200 & insuranceGuaranteed bonus of €200/month for the first three monthsPerformance-based high monthly bonuses for subsequent monthsCompany car & fuel allowancePermanent contractMobile phone & laptopComprehensive initial training and ongoing guidance and supportStructured onboarding program from day one with a personal buddy to guide youOpportunities for career advancement within our continually growing groupFriendly & modern work environmentBenefits, team volunteer activities, and events throughout the yearFor us, diversity is not just a word, but the heartbeat of progress and innovation. The colors of diversity inspire us and drive us to create a work environment that is open, inclusive, and free from discrimination. We are proud members of the Diversity Charter for Greek businesses. In our team, we believe that the value of each individual is not determined by gender, age, nationality, sexual orientation, disability, chronic illnesses, or religion. At CQS, we are not looking for perfect people. We build a team that fits you perfectly.

Join Mercier Consultancy as a Slovak Speaking Customer Service Representative for a prominent Cybersecurity Company located in Greece. In this vital position, you will be the initial point of contact for our Slovak-speaking clients, delivering outstanding support for their cybersecurity inquiries and needs.Your proficiency in Slovak will be crucial in assisting customers with service questions, troubleshooting issues, and ensuring they feel secure and supported in their online activities. You will significantly contribute to enhancing customer satisfaction and building trust in our cybersecurity solutions.Key ResponsibilitiesDeliver exceptional customer service in Slovak through phone, email, and chat concerning cybersecurity inquiries.Assist customers with service information, troubleshooting issues, and managing their accounts.Promptly and professionally resolve customer complaints and inquiries.Accurately document customer interactions in our CRM system.Collaborate with technical teams to ensure effective issue resolution and high customer satisfaction.Gather customer feedback to enhance our services and support offerings.Stay informed about cybersecurity trends and product developments to provide knowledgeable assistance.

Become a key player in our vibrant team at a top-tier global social media platform that connects millions across the globe. We are committed to fostering an exceptional user experience while ensuring our community flourishes in a secure and engaging environment. We are on the lookout for a skilled and enthusiastic Nordic Support Agent to enhance our customer support team and assist our Nordic-speaking users.Key Responsibilities:Customer Support:Deliver prompt and precise responses to customer queries via social media, email, chat, and various other support channels across Nordic regions.Address customer complaints, technical issues, and feedback with professionalism and empathy.Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.Content Moderation:Oversee user-generated content to ensure adherence to platform policies and community guidelines.Identify and manage inappropriate content, spam, and violations of platform regulations.Collaborate with the moderation team to devise and implement best practices for content review.Community Engagement:Interact with users to foster a positive and supportive community atmosphere.Encourage user participation and provide guidance on effectively utilizing platform features.Assist in community events, campaigns, and initiatives to enhance user experiences.Feedback and Reporting:Gather and document user feedback, feature requests, and bug reports.Coordinate with product and development teams to communicate user issues and propose improvements.Produce regular reports on common issues and trends to enhance overall service quality.

Join Mercier Consultancy in a remarkable opportunity as a Czech-Speaking Technical Support Specialist for a prominent electronics company in Athens, Greece! This pivotal role involves delivering outstanding technical assistance to Czech-speaking customers, addressing their concerns regarding electronic devices.If you have a passion for technology, possess excellent problem-solving abilities, and a strong commitment to customer service, we encourage you to apply and become a part of our dedicated team!Key Responsibilities Deliver technical support in Czech through phone, email, and chat for customers using electronic devices. Efficiently identify and resolve product-related issues to maintain high customer satisfaction. Accurately document customer interactions and solutions in our support database. Collaborate with product and engineering teams to escalate complex issues when necessary. Educate customers on product features and effective usage practices. Stay abreast of product updates and technological advancements. Engage in continuous training to enhance product knowledge and customer support skills.

Join Mercier Consultancy as a French-Speaking Technical Support Specialist for a prominent electronics company located in Athens, Greece! In this vital position, you'll deliver exceptional technical support to our French-speaking clientele, assisting them in troubleshooting and resolving any issues with their electronic devices.If you are enthusiastic about technology, excel at problem-solving, and have outstanding communication abilities, we would love to have you on our dedicated team!Key ResponsibilitiesProvide technical support in French through phone, email, and chat for customers using electronic products.Diagnose and resolve technical issues to improve customer satisfaction.Accurately document customer interactions and solutions in our support system.Work closely with the engineering team to escalate unresolved issues.Inform customers about product features and best practices for usage.Keep updated with product developments and technological advancements.Participate in ongoing training to enhance product knowledge and support skills.

Join Mercier Consultancy as a Norwegian-Speaking Technical Support Specialist and embark on an exciting career path with a prominent electronics company based in beautiful Greece! In this essential role, you will provide top-notch technical assistance to Norwegian-speaking customers, assisting them in troubleshooting and resolving issues with their electronic products.We are eager to find enthusiastic individuals who have a genuine passion for technology and excel in customer service. If you find joy in solving technical challenges and ensuring customer satisfaction through effective support, we encourage you to apply and become an integral part of our dynamic team!Key Responsibilities Deliver technical support in Norwegian through phone, email, and chat for customers utilizing electronic products. Diagnose and resolve product-related issues efficiently to maintain customer satisfaction. Accurately document customer interactions and solutions within our system. Work closely with engineering and product teams to escalate complex technical issues. Advise customers on product features and best usage practices. Stay updated on product advancements and technological changes. Engage in training sessions to enhance your product knowledge and support capabilities.

Join Mercier Consultancy and take advantage of an exciting opportunity as a Portuguese-Speaking Customer Service Representative within a prestigious Insurance Company located in beautiful Greece. In this pivotal role, you will deliver exceptional support to our Portuguese-speaking clientele, guiding them through their insurance inquiries and policy details with professionalism and care.Your fluency in Portuguese will be essential as you assist clients in navigating their insurance options, clarifying policy specifics, and addressing any queries or concerns they may have. You will become a key member of a devoted team committed to providing outstanding customer service and ensuring high levels of client satisfaction.Responsibilities Deliver top-notch customer service in Portuguese via phone, email, and chat regarding a range of insurance inquiries. Assist clients in comprehending their insurance policies, exploring coverage options, and understanding claims processes. Effectively and efficiently resolve customer issues and complaints. Maintain precise records of customer interactions within our CRM system. Work closely with claims and underwriting teams to guarantee prompt and accurate processing. Collect customer feedback to enhance service quality and client experience. Stay updated on insurance products and industry trends.

Join Mercier Consultancy in an exciting role as a Dutch Speaking Customer Service Representative for a premier travel company situated in the stunning landscapes of Greece. In this pivotal position, you will deliver exceptional support to our Dutch-speaking clientele, aiding them with travel inquiries, bookings, and crafting unforgettable travel experiences.Your fluency in Dutch will be essential in guiding clients through travel options, resolving challenges, and ensuring their needs are met throughout their journey. Your dedication to outstanding customer service will significantly enhance the overall travel experience and foster customer satisfaction.Key Responsibilities Provide top-notch customer service in Dutch via phone, email, and chat for travel-related inquiries Assist customers with travel bookings, modifications, cancellations, and special requests Effectively and professionally handle customer complaints and resolve any issues Accurately document all customer interactions within our CRM system Collaborate with travel partners and suppliers to guarantee seamless service Collect customer feedback to inform service improvements and enhance our offerings Stay updated on travel trends, destinations, and promotional offers

Join Mercier Consultancy in a fantastic role as a Spanish Customer Service Expert with a leading telecommunications provider in Athens! This is an exciting opportunity to deliver unparalleled customer support to our Spanish-speaking clientele in the telecommunications industry.Utilizing your fluency in Spanish, you will assist customers with a variety of issues including technical support, service plans, billing inquiries, and other telecommunications-related matters. Experience the vibrant culture of Athens while thriving in a dynamic work environment.Key ResponsibilitiesProvide outstanding customer service in Spanish for telecom products and services.Support customers in troubleshooting, activating services, handling billing questions, and modifying plans.Efficiently manage customer complaints and resolve issues with professionalism.Maintain precise records of customer interactions in CRM systems.Collaborate with technical and sales teams to boost customer satisfaction.Offer insights to enhance product offerings and service delivery.Stay updated on telecommunications trends and company products.

Join Mercier Consultancy for an exciting role as an Italian Speaking Customer Service Representative with a renowned Cloud Services Provider based in Greece. This key position involves delivering outstanding support to our Italian-speaking clientele as they navigate our cloud solutions and services.Your proficiency in Italian will be essential in addressing customer inquiries, offering guidance on cloud product features, and facilitating a smooth user experience. You will play a vital role in ensuring high customer satisfaction and empowering clients to utilize our cloud solutions effectively.Key Responsibilities Deliver exceptional customer support in Italian through phone, email, and chat regarding cloud service inquiries Help customers grasp product features, advantages, and resolve any technical challenges Handle service requests, modifications, and provide troubleshooting assistance Maintain accurate records of customer interactions in our CRM system Collaborate with technical teams to efficiently resolve complex issues Gather and analyze customer feedback to improve service delivery and product offerings Remain updated on industry trends and advancements in cloud technology