French Technical Support Specialist for Online Gaming Platform - Athens, Full Relocation Package

Join our dynamic team at mercier-consultancy as a French Technical Support Specialist for an exciting online gaming platform. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to help users enhance their gaming experience. This role offers the opportunity to make a real impact by providing exceptional support to o…

Join Mercier Consultancy as a Norwegian-Speaking Technical Support Specialist and embark on an exciting career path with a prominent electronics company based in beautiful Greece! In this essential role, you will provide top-notch technical assistance to Norwegian-speaking customers, assisting them in troubleshooting and resolving issues with their electronic products.We are eager to find enthusiastic individuals who have a genuine passion for technology and excel in customer service. If you find joy in solving technical challenges and ensuring customer satisfaction through effective support, we encourage you to apply and become an integral part of our dynamic team!Key Responsibilities Deliver technical support in Norwegian through phone, email, and chat for customers utilizing electronic products. Diagnose and resolve product-related issues efficiently to maintain customer satisfaction. Accurately document customer interactions and solutions within our system. Work closely with engineering and product teams to escalate complex technical issues. Advise customers on product features and best usage practices. Stay updated on product advancements and technological changes. Engage in training sessions to enhance your product knowledge and support capabilities.

Join our dynamic team at crossbordertalents as a Technical Operations Data Specialist. We are seeking individuals with a passion for data and operations, who are fluent in both Greek and English. Your role will involve managing daily operations, fostering knowledge sharing, and contributing to our mission of excellence.Key Responsibilities: Conduct data mapping and integrate various systems. Implement and maintain parametrization strategies and activities. Execute various debt collection processes as per established work instructions. Investigate and resolve daily task-related incidents effectively. Create, enhance, and maintain documentation and procedures. Ensure high-quality outcomes in a rapidly evolving environment. Identify and recommend areas for improvement within processes.

Cross Border Talents is actively seeking Japanese-speaking professionals to join our team in the vibrant city of Athens, Greece. Are you ready to embark on a new adventure abroad?Your Role as a Customer Technical Advisor:Handle and document customer inquiries received through dedicated toll-free phone lines;Ensure precise data entry of customer inquiries, concerns, and feedback into the customer service database;Address and document client complaints per the company’s escalation policy;Resolve support calls and emails within established SLAs and log all interactions accurately;Utilize open-ended questions, support documents, and system training to troubleshoot effectively;Provide solutions to common issues and frequently asked questions.

Join the innovative team at Mercier Consultancy as a Portuguese Speaking Client Support Specialist! In this pivotal position, you will deliver outstanding support to our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency. Your proficiency in Portuguese will play a crucial role in fostering robust relationships and enhancing overall client satisfaction.As a Client Support Specialist, your key responsibilities will involve diagnosing client issues, providing comprehensive product information, and facilitating seamless communication across various platforms. We are looking for enthusiastic and proactive individuals who excel in customer service and thrive in a collaborative environment.Key Responsibilities Assist Portuguese-speaking clients through multiple channels, including phone, email, and live chat. Effectively resolve client inquiries and concerns regarding our products and services. Accurately document client interactions within our CRM system. Collaborate with internal teams to address complex client challenges. Educate clients on product usage to maximize their benefits. Gather and communicate client feedback to drive service enhancements. Uphold a positive and professional image of Mercier Consultancy in all client interactions.

Become part of Base – the global leader transforming the e-commerce landscape!As a technological powerhouse for sellers around the world, we offer an innovative all-in-one system designed to simplify the lives of online entrepreneurs. Our mission is to automate processes, scale businesses dynamically, and manage sales efficiently across various platforms. Our commitment to innovation and the use of cutting-edge technologies set us apart.We take pride in our impressive growth trajectory – we're not just another tech company; we're one of the fastest-growing platforms in the industry. Over the past three years, we have expanded our revenue and our international customer base significantly. Our culture is built on collaboration and making a real impact, with our team being the core of our innovation.We are currently seeking an Implementation Specialist in Greece!If you are passionate about e-commerce and desire to make a significant impact in the global market, this is the opportunity for you. By joining us, you'll work in a dynamic environment where your ideas are valued, and your contributions directly support the success of thousands of sellers. You will collaborate with an international team, focusing on global solutions while thriving in a culture that emphasizes teamwork and talent development.As an Implementation Specialist, you will lead technical onboarding projects, assisting new customers in configuring their Base.com accounts, integrating with their online stores and marketplaces, and ensuring they derive value from day one. You will serve as a trusted advisor throughout the implementation journey, guaranteeing a seamless go-live experience for each customer.Interested? If you see this as a challenge and want to help us conquer the e-commerce market, apply today! We are eager to hear from you.

Join Cross Border Talents as a Lithuanian Customer Support Specialist in Athens, Greece!We are seeking enthusiastic Lithuanian speakers to enhance our customer service team in the vibrant city of Athens. In this role, you will:Address and document customer inquiries received through our complimentary phone lines.Maintain precise records of consumer questions and feedback within our customer service database.Resolve client complaints in accordance with our established escalation policies.Ensure that all support calls and emails are responded to and resolved within agreed service level agreements (SLAs).Troubleshoot issues effectively using open-ended questions, support documentation, and system training.Provide solutions and recommendations for common queries and challenges.

Join Mercier Consultancy as a German Speaking Messaging Platform Support Specialist in our vibrant Athens office. In this pivotal role, you will deliver outstanding support to our clients utilizing our cutting-edge messaging platforms. Your fluency in German will be crucial as you assist German-speaking clients in navigating any challenges they may face, ensuring their experience with our services is both smooth and rewarding.In this position, you will engage directly with clients to troubleshoot issues, provide valuable guidance on best practices, and help them unlock the full potential of our platform. This role offers an exceptional opportunity to thrive in a dynamic and collaborative environment, where you can expand your technical skills and deepen your expertise in messaging technologies.

Mercier Consultancy is hiring an Italian-Speaking Gaming Support Specialist in Athens, Greece. This role includes fully paid relocation support for those moving to Athens. Role Overview Support Italian-speaking gamers by answering questions, solving technical issues, and helping them get the most out of their gaming experience. The position combines customer service, technical troubleshooting, and collaboration with other teams. What You Will Do Assist Italian-speaking gamers through chat, email, or phone, providing clear and helpful support. Troubleshoot and resolve technical problems and account questions efficiently. Collaborate with developers and other teams to address technical issues and suggest improvements. Keep detailed records of customer interactions and solutions provided. Stay informed about platform updates, new features, and changes. Monitor system performance and flag any technical problems. Relocation Support Mercier Consultancy covers all relocation expenses to help new hires settle smoothly in Athens.

GRNET S.A. is dedicated to bridging the digital divide by providing robust Internet connectivity, superior e-Infrastructures, and advanced services tailored for the Greek Educational, Academic, and Research community. Our mission is to foster equal access to knowledge and resources, empowering our members to fully participate in the global Society of Knowledge. We proudly serve sectors including Education, Research, Health, and Culture. Anticipating the arrival of the DAEDALUS supercomputer in early 2026, which will rank among the top 30 fastest supercomputers globally, we are excited to support the Greek AI factory – Pharos – by facilitating demanding AI and data-intensive workflows.We are actively seeking a driven HPC User Support Specialist to enhance our team and deliver exceptional support to researchers, engineers, and scientific users utilizing national HPC resources.As an HPC User Support Specialist, your contributions will be pivotal in empowering the scientific community to harness the full potential of HPC systems. Your role will encompass managing user inquiries, troubleshooting job submissions and workflows, offering guidance to newcomers, and aiding in the development of training materials and documentation.Join our talented team, known for its strong technical expertise and unwavering commitment to innovation, service excellence, and the continuous enhancement of GRNET’s HPC offerings.

Join our dynamic team as a Finnish Customer Support Specialist in Athens! We are on the lookout for dedicated professionals who are passionate about delivering outstanding customer service. As our client expands their operations to accommodate a rapidly growing customer base, your role will be pivotal in enhancing customer satisfaction, fostering loyalty, and effectively addressing customer needs through your superior communication and problem-solving abilities.Key Responsibilities:Deliver exceptional customer service by ensuring timely, accurate, and consistent support.Analyze customer data proactively to enhance the customer experience and drive positive outcomes throughout their journey.Utilize project management skills to innovate and implement strategies that bolster overall customer success.Promote our services and adeptly upsell or cross-sell products to maximize customer satisfaction.Collaborate across teams to articulate the customer’s voice to internal stakeholders and external partners.Establish strong relationships and effectively manage partnerships to resolve issues, ensuring a positive customer experience.

Join our dynamic team at Mercier Consultancy as an Italian Speaking Technical Support Consultant in the Cloud Computing Department. You will play a pivotal role in assisting clients with technical inquiries, ensuring they receive exceptional support and guidance.Your responsibilities will include troubleshooting cloud-based solutions, providing solutions to client issues, and collaborating with our technical teams to enhance our services. We are looking for a passionate individual who thrives in a fast-paced environment and is eager to help others succeed.

Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!

Are you looking to leverage your Dutch language skills while working in Athens? apply2day is on the hunt for motivated candidates to join our dynamic customer service team in the role of Dutch Customer Support Specialist. In this position, you will be instrumental in delivering top-notch customer support.Key ResponsibilitiesResponding to customer inquiries via phone, email, and live chat.Understanding and addressing customer needs effectively.Building and maintaining trustful relationships with clients.Providing accurate and up-to-date information regarding products and services.Recording and tracking correspondence and requests within the CRM system.Following established communication processes and guidelines.QualificationsFluent in Dutch (C1-C2) and proficient in English (B2).Strong computer skills and proficiency in MS Office applications.Excellent communication and interpersonal skills.Problem-solving abilities and attention to detail.Customer-oriented mindset with a willingness to assist others.Able to work independently as well as part of a team.What We OfferCompetitive salary package.Monthly performance-based bonus.Health care benefits and various discounts.Relocation package for candidates moving from abroad, covering travel expenses and initial accommodation.Why Apply to apply2day?We have extensive experience in managing and fulfilling multilingual job placements.Direct communication throughout the evaluation process.A friendly and professional approach that respects your needs and qualifications.

Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.

Are you fluent in Danish?Join our dynamic team as a Customer Support Specialist, dedicated to delivering exceptional service and solutions to our valued clients. As our company expands its customer base, we are eager to welcome talented individuals who can enhance customer loyalty and mitigate churn rates.Key Responsibilities: Provide outstanding customer service by ensuring timely, accurate, and consistent support Utilize analytics to proactively engage with existing customers, improving their experience and success with our application throughout their journey Employ project management skills to collaborate with the team on innovative ideas that boost overall customer success Communicate the value and benefits of our offerings, facilitating upselling and cross-selling to enhance customer satisfaction Collaborate internally to represent the customer perspective to all relevant stakeholders and channel partners Build and manage relationships to effectively investigate and resolve customer issues Qualifications: Native proficiency in Danish Advanced proficiency in English Exceptional communication and presentation skills Experience in managing customer expectations and de-escalating challenging situations Strong follow-up skills to ensure customer satisfaction and success Ability to thrive in a team-oriented environment Willingness to relocate to Athens EU Passport required What We Offer: Attractive starting salary 14 salaries annually Comprehensive relocation package (includes 2 weeks of paid accommodation, flight tickets, and assistance with documentation) Monthly performance bonuses Health benefits Various perks and discounts Opportunities for professional growth within the company Full training provided by certified instructors Free online Greek language courses A vibrant workplace with multicultural experiences Please note: Only CVs submitted in English will be considered.

Role overview Mercier Consultancy is hiring a Hebrew-Speaking Technical and Sales Support Specialist in Athens, Attica, Greece. The role centers on helping clients with technical questions and assisting sales activities for a technology-focused company. What you will do Answer technical questions from clients in Hebrew, providing clear and efficient solutions. Collaborate with other teams to support customer satisfaction and ongoing sales. Make sure clients receive correct information and timely support. Location This position is based in Athens, Attica, Greece.

Join our dynamic team at Mercier Consultancy as a Bilingual Spanish Customer Support Specialist in the travel industry! This exciting opportunity is based in beautiful Athens, Greece, and includes fully paid relocation.As a vital member of our customer service team, you will provide exceptional support to Spanish-speaking clients, assisting them with their travel inquiries and ensuring a seamless travel experience. Your role will involve effective communication, problem-solving, and a passion for travel.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

We are looking for a motivated and skilled IT Support Engineer to join our dynamic team at Optasia, a leading player in the fintech industry. In this role, you will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. Your expertise will help us maintain high service levels and deliver outstanding solutions to our clients.If you are passionate about technology and customer service, and thrive in a fast-paced environment, we want to hear from you!