Senior / Director of Customer Support

Join Saviynt, a leader in identity security, as we redefine the customer experience for our cutting-edge AI-powered identity platform. Our innovative solutions manage and govern access to applications, data, and business processes, ensuring that organizations can safeguard their digital assets while enhancing operational efficiency and minimizing compliance …

Join Riveron as the Director of Technology and Innovation for OneStream, where you will lead transformative projects that enhance business performance through innovative technology solutions. This role demands a visionary leader with a passion for leveraging technology to drive efficiency and growth. Collaborate with cross-functional teams to implement best practices and ensure the successful adoption of OneStream solutions.

Role Overview Nice is hiring a Director of Sales Enablement and Onboarding in Atlanta, GA. This leader shapes sales strategy and improves how new team members join and ramp up. The role focuses on building training programs and providing sales professionals with practical tools and knowledge for success in a competitive market. What You Will Do Develop and manage training programs for the sales team Equip sales professionals with resources and information to help them perform at a high level Lead sales enablement initiatives that support ongoing learning and improvement Work closely with teams across the company to keep sales processes aligned and effective Collaboration and Impact This position requires regular collaboration with other departments to ensure that sales enablement efforts support overall business goals. The Director sets the tone for a culture of learning and continuous improvement within the sales organization.

We are seeking a dynamic and experienced Associate Director of Project Management to join our team in Atlanta. As the Associate Director, you will be responsible for leading project management initiatives, overseeing project teams, and ensuring the successful delivery of projects within scope, time, and budget constraints. You will play a critical role in client engagement, stakeholder management, and the overall strategic direction of projects.Your leadership will drive project success and foster a culture of excellence within the team.

About Us:At ClarityPay, we strive to empower businesses and their customers by deftly addressing intricate credit challenges with precision, speed, and intelligence. Our blend of profound expertise and cutting-edge technology simplifies the experience, ensuring superior outcomes for every interaction.As a rapidly expanding fintech company, we provide enterprise merchants with innovative, adaptable pay-over-time solutions. Our offerings range from point-of-sale financing to 'Buy Now, Pay Later' programs, along with loyalty-integrated offers, all designed to create customizable credit tools that enable businesses to better serve their clientele.We prioritize teamwork, clear objectives, and meticulous data analysis to drive impactful decisions, balancing speed and excellence to deliver an exceptional customer experience.About the Role:In the pivotal role of Director of Portfolio Risk, you will oversee the comprehensive health and strategic direction of the ClarityPay loan portfolio. Collaborating closely with our banking partner, DR Bank, you will rigorously monitor the performance of all issued loans, ensuring a balance between sustainable growth targets and effective risk mitigation. This position requires proactive leadership, advanced analytical skills, and the ability to distill complex credit trends into clear, actionable strategies for the executive team. You will play a key role in shaping credit strategy, ensuring compliance, and optimizing user-friendly features like 'seamless repurchase.'Key Responsibilities:Portfolio Oversight & Optimization: Manage the entire portfolio by designing and implementing advanced monitoring systems to track, forecast, and manage risks across essential dimensions: merchant, customer segment, product type, and vintage.Strategic Credit Risk Management: Lead the development and execution of the overarching credit risk strategy, ensuring that our rapid instant approval and underwriting processes leverage advanced modeling to accurately assess customer repayment capabilities while minimizing friction and adverse credit effects.Executive Reporting & Insight Generation: Provide high-quality insights to executive leadership and the Board regarding portfolio profitability, emerging risk trends, and growth opportunities, particularly in managing risks related to significant credit issuance volumes.Regulatory & Policy Compliance: Act as a pivotal stakeholder to ensure comprehensive compliance with regulatory standards throughout the credit lifecycle.

Join the Sales Team at TractianAt Tractian, our Sales team is the backbone of our revenue generation, actively engaging with premier clients such as Hyundai, Bosch, and Kraft Heinz. With the support of strategic investors renowned for their success in building unicorns, Tractian is set to redefine the landscape of industrial technology. In 2024, we proudly earned a spot on the Forbes AI 50 list and achieved the 98th percentile ranking on RepVue for inbound leads, showcasing our commitment to delivering exceptional value—enhancing machine reliability, ensuring immediate ROI, and maintaining world-class revenue retention that rivals the best in tech. At Tractian, exceptional performers are acknowledged, rewarded, and empowered to surpass their goals.Key ResponsibilitiesAs the Regional Sales Director, you will be responsible for driving regional revenue growth, ensuring forecasting accuracy, and implementing long-term strategic initiatives. You will build, lead, and expand a multi-tiered sales organization, mentor Regional Sales Managers, and ensure the seamless execution of new business development and expansion efforts. By fostering a disciplined operational rhythm and collaborating cross-functionally, you will play a crucial role in helping Tractian penetrate complex industrial sectors and accelerate the adoption of our maintenance and reliability platform.

Join PrizePicks, the fastest-growing sports company in North America, recognized by Inc. 5000. As a premier platform for Daily Fantasy Sports, we cover a diverse array of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees fosters an inclusive culture that cherishes diversity, regardless of individual sports fandom levels. Are you ready to innovate the DFS industry with us?We are seeking a strategic and data-driven Senior Director of Promotions to spearhead our promotional strategy aimed at enhancing player engagement and loyalty while continually optimizing for investment efficiency. In this impactful position, you will be responsible for crafting and implementing personalized, cross-channel promotional strategies that enrich customer relationships, create excitement among our user base, and drive lifetime value.

Join PrizePicks, the fastest-growing sports company in North America as recognized by Inc. 5000. As the premier platform for Daily Fantasy Sports, we proudly cover a wide range of sports leagues, including the NFL, NBA, and Esports titles such as League of Legends and Counter-Strike. With a diverse team of over 550 employees, we foster an inclusive culture that welcomes individuals from all backgrounds, regardless of their sports fandom level. Are you ready to help reshape the DFS industry with us?Your Responsibilities:Lead Core Strategy Development: You will be responsible for the long-term vision and strategic roadmap for the core of PrizePicks, overseeing the entire player journey from Acquisition and Account Management to Payments, Compliance, and Responsible Gaming initiatives.Executive Communication & Leadership: As a senior leader, you will present product health, roadmap updates, and strategic pivots to the executive team and stakeholders, driving strategy across the board.Develop and Guide a High-Performing Team: Your role extends beyond product management; you will build and mentor a team of exceptional Product Managers, promoting a culture of excellence and professional growth.Manage Complex Stakeholder Relationships: Acting as the primary liaison between the Core Product team and vital business functions, you will work closely with Marketing, Analytics, Fraud, Compliance, and Legal to ensure alignment and success.

OverviewShift4 Payments, Inc. (NYSE: FOUR) is revolutionizing commerce by simplifying complex payment ecosystems worldwide. As the frontrunner in commerce-enabled technology, Shift4 facilitates billions of transactions each year for hundreds of thousands of businesses across diverse industries. Discover more at www.shift4.com.SummaryThe Regional Sales Director is tasked with overseeing the sales performance of multiple Area Offices within a designated region. This role involves collaborating closely with the Head of Business Development to craft strategic visions and tactics aimed at achieving sales objectives for the region.Your ultimate goal will be to ensure that your area of responsibility meets and surpasses our business expectations, contributing significantly to the long-term success of Shift4.ResponsibilitiesMeet quarterly and annual sales targets by implementing systematic sales techniques, including forecasting monthly and quarterly production.Analyze the assigned territory and gather market intelligence to establish and nurture relationships with potential clients and key decision-makers.Deepen your understanding of Shift4’s technical offerings and continuously enhance product knowledge.Promote adherence to sales processes and reporting requirements.Formulate and execute strategic plans to achieve targeted sales outcomes.Assess and enhance the sales performance of Area Solutions Managers.Travel to Area offices to communicate evolving strategic visions and foster company culture as per the Shift4 Way.Provide relationship management and sales support for key accounts and opportunities.Timely update and submit regional sales forecasts as required.Monitor and analyze the activities and offerings of competitors.Encourage the adoption and usage of CRM tools.Research and participate in trade shows to represent the company effectively.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

SolAmerica Energy develops, owns, and operates solar and storage projects in over 20 states, with its headquarters in Atlanta, Georgia. The company has established a consistent record of delivering solar power solutions, particularly throughout the eastern United States. Diversity, equity, and inclusion are central to SolAmerica’s culture. The team welcomes talent from a wide range of backgrounds and strives to represent the communities it serves. Collaboration and mutual respect guide daily work, encouraging every employee to contribute and advance. More information about SolAmerica Energy is available at www.solamericaenergy.com.

Altius Search Group is hiring a Director of Food & Beverage for a boutique hotel in central Atlanta, Georgia. This onsite leadership role centers on managing all front-of-house activities for both the restaurant and bar. What you will do Supervise daily restaurant and bar operations, ensuring smooth service and guest satisfaction Lead catering services and coordinate group sales initiatives Oversee beverage programs, including inventory management and quality control Guide and support front-of-house teams with hands-on leadership This position requires working onsite in Atlanta, Georgia.

Caseware is a Canadian fintech company with a long track record in audit and accounting software. Over 500,000 users in 130 countries rely on Caseware, and more than 36,000 accounting and audit professionals list Caseware skills on their LinkedIn profiles. The company supports 16 languages and continues to grow its global community. Role overview The Director of Professional Services leads the implementation team responsible for delivering Caseware software solutions across North America. This position focuses on service excellence, customer outcomes, and services revenue, while maintaining high standards for execution and scalability. What you will do Direct a team of project managers, consultants, trainers, and technical service professionals working on multiple client projects at once Optimize operational performance and evolve service offerings to deliver measurable value Support talent development within the team Work closely with Sales, Product, Product Education, and Customer Support teams to ensure a smooth client journey from sales through adoption Travel to client sites and leadership meetings as needed (up to 25%) Position details Full-time, permanent role Remote position open to applicants residing and eligible to work in the US Based in Atlanta, Georgia

Role Overview DoorDash, Inc. is hiring a Director of Transportation Operations to oversee transportation strategy in Los Angeles, New York, Atlanta, and Chicago. This leader will shape logistics, improve delivery efficiency, and support high customer satisfaction across these major markets. What You Will Do Guide transportation operations and set direction for multiple key cities Optimize logistics processes to streamline delivery Drive improvements in delivery efficiency Champion customer satisfaction in all transportation activities Impact This role sits at the center of DoorDash’s operational growth. Decisions and leadership here will influence how the company scales and maintains excellence in its transportation network.

The Director of Client Services at RR Donnelley leads a team dedicated to meeting client needs and maintaining high service standards. This position plays a key role in shaping strategy and building strong client relationships over time. Role overview This leadership role centers on guiding a team to deliver tailored solutions for clients. The Director works across departments to coordinate efforts, improve processes, and support overall client satisfaction. What you will do Lead and mentor a client services team in Atlanta Collaborate with other departments to strengthen service delivery Shape and implement strategies that support long-term client partnerships Promote continuous improvement in all aspects of client service

Position OverviewAs the Director of Business Development at FORWARD, you will lead our dynamic business development team, driving our mission to enhance government capabilities. Your role will involve identifying emerging market opportunities, crafting robust go-to-market strategies, and ensuring successful implementation of these strategies. You will be instrumental in recruiting, guiding, and mentoring a top-tier team, while establishing ambitious sales targets and empowering your team to exceed them. Key ResponsibilitiesDirect the business development team by providing strategic direction and support to achieve sales objectives.Identify and evaluate new market segments for growth, collaborating with the team to formulate targeted strategies.Create and implement comprehensive go-to-market strategies for new product launches in alignment with organizational goals.Design, execute, and oversee GTM experiments to validate hypotheses and refine market entry strategies.Develop and maintain co-selling partnerships through strategic alliances.Recruit, mentor, and lead a high-performing business development team, fostering a culture of collaboration and excellence.Establish challenging sales objectives and monitor progress, offering coaching to team members towards achieving targets.Engage closely with the team, sharing insights, strategies, and support for targeting specific customer segments.Regularly communicate with the team to encourage collaboration, provide feedback, and adjust strategies based on market conditions.Utilize customer behavior data, market trends, and analytics to derive actionable insights that inform go-to-market strategies and experiments.Stay informed on industry trends, competitive dynamics, and regulatory changes to identify potential opportunities and challenges.

Join us in advancing the world through innovative thinking.Woolpert stands as an award-winning global leader in architecture, engineering, and geospatial services. We harmonize design excellence with state-of-the-art technology to provide exceptional value to our clients. Our dedicated team is passionate about their work and committed to nurturing the next generation of industry leaders. Recognized as a certified Great Place to Work® , Woolpert fosters progress and innovation to create boundless opportunities for career advancement.Position OverviewWe are currently seeking a Program Director for our Mission Critical team. The ideal candidate will be a licensed Architect or Engineer, primarily responsible for driving sales and growth within the Mission Critical practice area by fostering and enhancing client relationships. This role will also entail collaborating across various practice areas and service lines to identify business opportunities and ensure that our services align with our goal of industry leadership. This position reports directly to the Mission Critical Market Director.Please note that we are unable to provide visa sponsorship for this position. Applicants must already have work authorization in the country where the job is located. #LI-SN1What You Will Do:Business DevelopmentCultivate and strengthen existing client relationships to uncover and initiate additional project opportunities across service lines and practice areas.

Sales at TractianJoin our dynamic Sales team at Tractian, where we are at the forefront of transforming industrial technology. Our team is essential in driving revenue growth by forging new partnerships and engaging with esteemed clients such as Hyundai, Bosch, and Kraft Heinz. Supported by visionary investors known for cultivating unicorns, Tractian is on track to redefine industry standards. With recognition on the Forbes AI 50 list in 2024 and achieving the 98th percentile by RepVue for inbound leads, we provide unparalleled value by enhancing machine reliability, ensuring swift ROI, and maintaining exceptional revenue retention that rivals the best in tech. At Tractian, we celebrate and empower our top performers to surpass their objectives.What You Will Be Responsible ForAs the Regional Sales Director for Enterprise at Tractian, you will spearhead the growth of enterprise revenue by formulating strategic initiatives, cultivating leadership, and delivering predictable results across complex, high-value accounts. You will guide and mentor senior Account Executives and sales leaders, shape the enterprise account and territory strategy, and uphold a disciplined approach to forecasting. Collaborating closely with Sales Engineering, Customer Success, Product, and Executive Leadership, you will enhance Tractian’s footprint within large, multi-site industrial organizations and facilitate the widespread adoption of our maintenance and reliability platform.

SummaryThe Associate Director of Business Development at NPHub is pivotal in propelling revenue expansion by forging and nurturing university partnerships, discovering emerging market opportunities, and executing strategic initiatives to enhance placements and broaden our market presence. This dynamic role marries proactive sales leadership with strategic relationship management across academic health program partnerships nationwide.In this influential position, the Associate Director will develop and implement comprehensive business development strategies, cultivate strong relationships with clients and partners, and oversee the entire sales cycle from initial lead generation to contract finalization. This role also involves contributing to strategic planning, conducting market research, and performing competitive analysis to position NPHub as a leader in Nursing and Physician Assistant placement services.Key Responsibilities- Identify, research, and qualify new market opportunities, prospective partners, and growth channels to expand NPHub’s clinical placement network.- Create a robust lead tracking and engagement process to drive revenue and enhance placements.- Build, sustain, and strengthen relationships with universities, clinical sites, and other essential partners.- Manage the sales process from initial outreach through lead generation to contract negotiation and closure.- Collaborate across departments—sales, operations, and marketing—to meet company revenue targets.- Engage in external meetings, webinars, and industry conferences to amplify NPHub's market presence.- Analyze market trends, customer insights, and competitor activities to inform strategic business decisions.- Prepare high-caliber proposals, presentations, and agreements in alignment with NPHub’s growth objectives.- Assist in contract negotiations and agreements with universities to maximize value and impact.- Maintain accurate data on sales pipeline and progress within CRM systems.- Provide strategic insights to enhance service offerings and operational processes.- Support onboarding and mentorship of junior business development staff as required.- Perform additional duties as assigned to promote business growth and operational excellence.The Profile: What You'll Bring to the TableA Proven University Sales Leader: You possess over 3 years of demonstrated success in full-cycle B2B or institutional sales, ideally within higher education, healthcare, or edtech sectors. You have a commendable history of surpassing enrollment, partnership, or placement targets and fostering substantial growth in a mission-driven environment.A Strategic Self-Starter: You excel in dynamic environments where initiative is paramount. You thrive on building relationships with university stakeholders, navigating complex institutional landscapes, and devising solutions that benefit both students and organizations.

Join Comwrap Reply, a part of the Reply network, where we specialize in crafting high-performance digital experience platforms utilizing Adobe's enterprise solutions. We collaborate with clients to modernize their digital foundations, enhance customer engagement, and drive significant growth. As a specialized consultancy within a global framework, we blend agility with deep expertise to create impactful and scalable digital experiences.As the Outbound Sales Director, you will spearhead new business initiatives by prospecting, engaging, and securing clients for our Adobe Experience Cloud offerings. Your primary responsibility will be to identify and acquire new clients through targeted outbound sales strategies, concentrating on our Adobe solutions such as Experience Manager Sites & Assets, Target, Analytics, Real-Time CDP, and Customer Journey Analytics. Your proficiency in software sales and exceptional communication skills will be crucial in effectively showcasing our products, addressing customer needs, and closing deals. While an extensive technical background is not mandatory, familiarity with Adobe product services and, specifically, innovative features like AI functionalities, is essential.