About the job
Gopuff is on the lookout for Operations Associates (OAs) to become integral members of our operations team in Baltimore. Reporting directly to a Site Leader, OAs are vital to our mission, bringing energy, resilience, and a positive attitude to the dynamic world of retail logistics. Your role will encompass a range of operational tasks, including selecting and packaging items, receiving products at our location and kitchen (if applicable), and collaborating with our partner drivers.
At Gopuff, we aim to provide our customers with their everyday essentials, day or night, rain or shine. We are building a team of innovative thinkers and bold risk-takers who are eager to transform the retail experience. Plus, a passion for snacks is a bonus!
Key Responsibilities:
- Efficiently pick and pack items for customer dispatch
- Receive and unpack vendor pallets, ensuring inventory accuracy against purchase orders/invoices
- Oversee inventory management, including re-shelving canceled orders
- Maintain a clean and organized sales floor and facility
- Adhere to FIFO practices to manage waste and spoilage
- Communicate with customers regarding substituted or out-of-stock items
- Safely handle, scan, and transport products
- Engage in physical activities such as standing, pushing, pulling, squatting, bending, reaching, and walking during shifts
- Utilize carts, pallet jacks, and dollies to move products
- Handle items that may include tobacco, nicotine, and/or alcohol
- Work in chilled environments as needed
- Climb stairs regularly throughout shifts
- Prepare quality beverages and food items, adhering to recipes and presentation standards
- Ensure accuracy in food and beverage packaging for delivery
- Follow health, safety, and sanitation protocols for all products
- Accurately receive and store orders, resolving any discrepancies
- Organize the kitchen facility to facilitate access to resources and minimize waste
- Prepare, package, and stage orders for handoff.
