About the job
Aspire Software is seeking a talented AI Product Engineer to enhance our dynamic team in Lebanon.
About Aspire Software: We are dedicated to managing a portfolio of wholly owned software companies, delivering mission-critical solutions across diverse sectors. By leveraging industry best practices, we ensure a rapid integration process, and our decentralized model fosters significant growth through reinvestment in our portfolio.
Role Overview: The Professional Services Engineer will be tasked with delivering and supporting numerous smaller professional services projects, both customer-facing and internal. This role requires a self-reliant, technically proficient individual with a solid foundation in IT and networking. You will be responsible for managing implementation activities, troubleshooting challenges, maintaining precise records, and functioning independently with minimal oversight.
Key Responsibilities:
- Oversee multiple smaller professional services projects from initiation to completion.
- Execute technical setup, configuration, implementation, and support tasks as necessary.
- Collaborate with customers, internal teams, and third parties to ensure project timelines are met.
- Analyze technical requirements, prerequisites, risks, and dependencies throughout the project lifecycle.
- Troubleshoot and resolve technical issues related to implementations, connectivity, and customer environments.
- Maintain meticulous project and technical documentation, including notes and status updates.
- Facilitate project meetings, document actions, and fulfill agreed technical tasks.
- Communicate effectively and professionally with customers regarding progress, challenges, and next steps.
- Escalate complex issues as necessary while independently addressing routine matters.
- Utilize AI tools to streamline documentation, reporting, troubleshooting, and responding to technical inquiries from clients.
