Manager of Client Support Engineering

About Us (Ensono) Ensono stands as a leading technology advisor and managed service provider. We are dedicated to enhancing our clients' digital transformation, ensuring that their business outcomes are sustainable and impactful. Our skilled team specializes in optimizing hybrid environments through a range of services, including consulting, mainframe and ap…

CSQ227R231 Mission The Director of Support Engineering for Data & AI based in Bengaluru will spearhead the development and management of a premier team of technical experts in Data & AI, dedicated to ensuring the resilience and seamless operation of customer production workloads. This leadership role will oversee support operations during APJ and EMEA business hours, ensuring continuous support coverage by collaborating with global teams across different regions. The team will address complex, long-standing data engineering challenges faced by Databricks customers to enhance their live use cases—covering aspects such as performance optimization, production job stability, and assisting customers in adapting to new products and features. Reporting to the Global Lead of Frontline Support Engineering - Data & AI, this role requires a deep understanding of the real-world business challenges our customers encounter with data, along with a strong commitment to aiding them in achieving reliable and high-performing systems to fulfill their objectives.

Join Saviynt as a Senior Technical Support Engineer specializing in Privileged Access Management (PAM). In this pivotal role, you will be dedicated to ensuring a seamless adoption of Saviynt's PAM solutions by our customers. As part of the Customer Support team, your mission will be to assist clients with the deployment, operational management, and scaling of PAM solutions while delivering outstanding customer experiences and driving business success. Collaborate with various teams, including Sales, Customer Success, Engineering, and Product Management, to tackle intricate security challenges, influence design solutions, and enhance the overall PAM product offering.

Join our dynamic team as a Technical Support Engineer, where you will leverage your expertise in SQL queries and reporting to deliver exceptional support to our clients. You will be responsible for troubleshooting issues, providing solutions, and ensuring a seamless user experience.Your strong communication skills will enable you to convey complex technical concepts effectively to both technical and non-technical stakeholders. We are looking for a proactive problem solver who thrives in a fast-paced environment and is eager to contribute to our team's success.

Position Overview:We are on the lookout for a Senior Staff Product Support Engineer - Hadoop Subject Matter Expert (SME) to spearhead the design, optimization, migration, and scaling of advanced Hadoop and Spark-based data processing systems. This position requires extensive hands-on experience with Hadoop and other essential data operations while concentrating on building robust, high-performance distributed data systems. You will work closely with customer engineering teams to deliver high-throughput Hadoop and Spark applications and tackle intricate data challenges related to migration, upgrades, reliability, and performance optimization post-migration.If you thrive in fast-paced, dynamic environments and are eager to contribute to cutting-edge data solutions, this opportunity is tailored for you.

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join our dynamic team at Vams as a SQL Support Engineer specializing in Windows environments. You will be responsible for providing high-level technical support and troubleshooting for SQL databases, ensuring optimal performance and availability. Your expertise will be vital in diagnosing issues, implementing solutions, and collaborating with our development team to enhance our systems.

Join Saviynt as a Senior Technical Support Engineer, where you will be at the forefront of managing and governing access to an organization’s applications, data, and business processes using our innovative AI-powered identity platform. Our customers, ranging from Fortune 500 companies to government institutions, rely on Saviynt to protect their digital assets while enhancing operational efficiency and minimizing compliance costs. As a leader in identity security, we empower organizations to safely accelerate their deployment and utilization of AI technology. If you are passionate about technology and eager to make a difference, we invite you to apply and be part of our transformative journey. For further details, please visit www.saviynt.com.

Join our dynamic team at DigitalOcean as a Senior Cloud Support Engineer, specializing in AI/ML and database technologies. In this impactful role, you will leverage your expertise to provide exceptional technical support, troubleshoot complex issues, and collaborate with cross-functional teams to enhance our cloud services. Your contributions will be pivotal in ensuring our clients achieve their goals using our innovative infrastructure and tools.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating remarkably efficient human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code reviewers, fostering a synergistic relationship between innovative software engineers and advanced algorithms that far surpass the capabilities of individual engineers. By merging cutting-edge language models with human creativity, we are redefining the limits of software development efficiency and quality.Role OverviewWe are on the lookout for a highly skilled and proactive Senior Product Support Engineer to join our dynamic Rapid Response engineering team. In this pivotal role, you will tackle intricate technical challenges to ensure our clients maximize the benefits of our AI-powered code review platform. Acting as a vital link between our state-of-the-art AI technology and the talented software engineers who depend on it, you will advocate passionately for our customers, striving to exceed their expectations and enhance their investment in CodeRabbit.As a Senior Product Support Engineer at CodeRabbit, you will contribute to the advancement of innovative applied AI systems that transform code review operations. You will work at the intersection of intelligent systems and software engineering, developing tools that empower developers to rapidly iterate in complex settings. Your expertise will be instrumental in crafting solutions that improve code quality and enhance developer productivity.

Join our dynamic team as an AWS Cloud Engineer, specializing in production support within the banking domain. You will play a critical role in ensuring the reliability and performance of cloud-based applications. Your expertise in AWS services and troubleshooting will be pivotal in maintaining our high standards of service delivery.

Join Valtech, a leading experience innovation company and a trusted partner to some of the world’s most recognized brands. We provide our employees with abundant growth opportunities, a culture driven by core values, international career possibilities, and the chance to shape the future of experience.The OpportunityAt Valtech, we foster an environment that promotes continuous learning, meaningful impact, and professional growth. If you're eager to pioneer new digital solutions, challenge conventional thinking, or create the next generation of customer experiences, your contributions will help transform industries.We take pride in:The innovative work we doOur values: share, care, and dareA workplace culture that encourages creativity, diversity, and autonomyOur global framework that enables seamless collaborationThe RoleAs a Level 3 Technical Support Engineer for SFCC, you will be driven by a passion for experience innovation and a desire to push the boundaries of possibility. With 6+ years of experience, a growth mindset, and a commitment to making a meaningful impact, you will excel in this role.To thrive, you should be a:Curious problem solver who challenges the status quo

We are seeking a skilled Java Application Support Engineer to join our dynamic team in Bengaluru. In this role, you will leverage your experience in Java and J2EE development, as well as your proficiency in Spring Framework. You will be responsible for supporting our applications backed by Oracle databases and deployed on Apache Tomcat servers. A solid understanding of Unix commands is essential for this position. If you are passionate about technology and enjoy solving complex problems, we would love to hear from you!

About Acceldata Acceldata builds enterprise data observability solutions that help organizations manage and trust their data. Since 2018, the company has developed a platform that supports businesses in making the most of their data assets. Acceldata’s technology supports advancements in AI, large language models, analytics, and DataOps, with a focus on delivering reliable data for critical business needs. Clients include global names such as HPE, HSBC, Visa, and Oracle. Acceldata is Series-C funded, backed by investors like Insight Partners and Lightspeed. Role Overview: Hadoop Product Support Engineer This position is based in Bengaluru. The Hadoop Product Support Engineer will work with Acceldata’s data observability platform, supporting enterprise customers as they build and maintain their data products. The role focuses on ensuring data reliability and helping clients resolve technical issues related to Hadoop and associated technologies.

About the Role:Join our dynamic EUC team as a proficient L1 EUC Engineer! In this pivotal role, you will ensure seamless IT operations for end-user computing environments. Your responsibilities will include supporting a range of end-user devices, swiftly resolving technical issues, and enhancing the overall user experience across a hybrid ecosystem of macOS, Windows, and mobile platforms.Key Responsibilities: Assist in maintaining Apna's IT operations Address user tickets related to hardware, software, and networking challenges Guarantee prompt patching, software installations, and updates on end-user devices Conduct remote troubleshooting to resolve technical issues efficiently Set up and configure laptops, desktops, and mobile devices for new employees Create software packages and manage Mac, Windows, and iOS/Android devices through Mobile Device Management (MDM) Collaborate with L2/L3 teams for escalations and follow-ups Adhere to all company policies and procedures

We are seeking a skilled MAC Support Consultant to join our dynamic team at Squircle IT Consulting Services. In this role, you will be responsible for providing exceptional support for MAC OS and hardware, including MacBook Air and MacBook Pro, ensuring that our corporate IT environment runs smoothly and efficiently. Your expertise will contribute to configuring workstations, troubleshooting issues, and delivering tech solutions that enhance productivity.As a MAC Support Consultant, you will demonstrate strong problem-solving abilities, effective communication skills, and a customer-focused approach. You will work independently while collaborating with remote teams, managing small projects, and ensuring timely delivery of results. Experience with conference room technology, such as video and audio conferencing setups, will be a significant advantage.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Service Desk Engineer. In this role, you will provide exceptional technical support and troubleshooting for our clients, ensuring a seamless experience with their IT systems. You will be responsible for diagnosing and resolving hardware and software issues, managing service requests, and collaborating with cross-functional teams to enhance our service delivery.

Role Overview Bosch Group is looking for an IT Support Specialist to join the team in Bengaluru. This role focuses on supporting employees with technical issues and maintaining the smooth operation of IT systems across the organization. What You Will Do Respond to IT support requests from employees Troubleshoot hardware and software issues Help ensure IT systems run reliably Contribute to a productive work environment by resolving technical problems promptly Location Bengaluru

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Application Production Support Developer. We are seeking a skilled L2 support specialist who is eager to enhance our application support and development processes. In this role, you will be responsible for troubleshooting application issues, collaborating with developers, and ensuring seamless production operations.