About the job
First Help Financial (FHF) is a U. S.-based company that provides auto loans to underserved communities. The team offers flexible financing and supports customers and partners in three languages. Over the past nine years, FHF has expanded its portfolio by more than 30% each year.
With professionals from over 20 countries, FHF values high standards and a lively workplace culture. Benefits and support are structured to help team members succeed.
Role overview
This Senior Site Reliability Engineer position is based in São Paulo, with a hybrid schedule. The role requires one in-office day per week (rotating) and one additional office day each month at the Brazil headquarters (Nações Unidas 12901, São Paulo - SP). The SRE will report to the Engineering Manager. Fluency in both English and Portuguese is required.
Learn more about the Engineering team.
Opportunity
First Help Financial has received the "Great Place to Work" certification for five consecutive years. The Engineering department is growing to support continued business expansion. In this Senior Site Reliability Engineer role, the focus is on guiding quality and testing within a Scrum Team, aiming to surpass industry benchmarks for quality processes.
What you will do
- Maintain the availability, performance, and reliability of the Loan Origination System (LOS) through proactive monitoring and incident response.
- Collaborate with product and engineering teams to set and uphold SLOs/SLAs, introduce error budgets, and promote accountability.
- Drive architectural improvements to strengthen resilience, scalability, and observability.
- Lead incident analyses and postmortems, implementing preventive actions.
- Design and build automation solutions to improve system reliability.
