Customer Success Engineer

Join 3e as a Customer Success Engineer where you will play a crucial role in ensuring customer satisfaction and success. You will collaborate closely with our clients to understand their needs, provide technical support, and ensure they derive maximum value from our solutions.

Role overview Collibra supports major organizations in managing and sharing data across teams. As a Senior Customer Engineer, this role is central to connecting Collibra’s products with customers and prospects in Northern Europe. The position focuses on both developing new business and strengthening existing client accounts. Key responsibilities Serve as a technical advisor throughout the client relationship, from first contact onward. Identify business opportunities and help expand accounts by understanding client needs and showing how Collibra’s solutions fit. Build and maintain technical relationships with clients before and after sales, ensuring they gain value from Collibra’s products. Location and work arrangement This hybrid role is based in Brussels. The Senior Customer Engineer works onsite at least two days each week to support collaboration and team progress.

Senior Customer Engineer, Deasy LabsJoin our innovative team at Deasy Labs as a Senior Customer Engineer, where you will engage directly with clients to architect and showcase solutions leveraging the Deasy Labs platform. Collaborating closely with sales, product, and engineering teams, you will empower organizations to transform unstructured data into AI-ready knowledge.In this pivotal role, you will spearhead technical discovery sessions, present engaging product demonstrations and proof-of-concepts, and guide clients in utilizing Deasy Labs to tackle intricate data and AI challenges.This position operates under a hybrid work model, requiring a minimum of two days in our Brussels office each week. This approach fosters collaboration and allows our team to build strong connections while driving progress together.

bepark-izix is offering a Customer Service Representative Internship based in Bruxelles, Brussels, Belgium. This position gives hands-on experience in customer support while working closely with a team that values cooperation. Key responsibilities Respond to customer questions and requests Support the resolution of customer inquiries in a timely manner Help create a welcoming and helpful experience for every customer This internship focuses on developing practical customer service skills. Interns will have the opportunity to learn from colleagues and contribute to a collaborative workplace.

Brussels | Fast-Growing SME | Indigo GroupAs urban landscapes evolve, the shift towards sustainable mobility, coupled with increasing urban density, presents significant challenges:How can we free up public space for pedestrians and cyclists while accommodating motorists?How can we support the electrification of vehicles through suitable infrastructure?Where can we park bicycles, scooters, and other soft mobility modes at journey's end?At BePark, we tackle these challenges with a clear ambition: to enhance the mobility experience for current and future generations. Are you eager to make a real impact at the heart of customer experience?We are looking for a Customer Service Representative to join our B2C Support team in a growth-focused environment.You will become part of an ambitious and agile SME while benefiting from the stability and strength of a large international group: Indigo Group.You will be a key contact point for our users, assisting them daily by providing concrete solutions and directly contributing to the quality of the customer experience at BePark. The primary goal of this role is to ensure our clients' satisfaction by ensuring they receive clear answers to their inquiries and effective solutions to their problems promptly.Key Responsibilities:As a Customer Service Representative, your main tasks will include:Handling calls and emails from potential customers and active usersUnderstanding the needs of potential B2C customers and providing the most suitable parking solutions for their issues.Tracking sales opportunities until the purchase is finalized.Responding to requests from existing customers in a timely and accurate mannerCollecting customer feedback and sharing it internally regularly.

About Butternut Box Butternut Box creates fresh, nutritious meals for dogs, aiming to improve the lives of pets and their owners. Ingredients are slow-cooked to preserve vitamins, with no unnecessary additives. Meals arrive in portioned deliveries for convenience. Founded in the UK, Butternut Box expanded to the Netherlands and Belgium in 2022. As a B Corp-certified company, the team prioritizes sustainability, quality, and care for people, products, and the planet. Role Overview: Customer Service Representative (NL/FR) This hybrid role calls for a fluent Flemish and French speaker with strong communication skills. The Customer Service Representative supports dog owners and their pets, delivering a positive experience with each interaction. The position is full-time (38 hours per week). Work takes place both remotely and at the Brussels office (Silversquare Stephanie) at least one day a week, alongside four Belgian colleagues. The office is accessible by public transport, offers parking, and welcomes dogs. The Benelux Customer Love team is mainly based in Amsterdam. The team lead, Maria, works from London and visits Amsterdam every four weeks. Expect to join the team in Amsterdam once every four weeks at Weteringschans 165C. Work Schedule and Location Five working days per week, scheduled between Monday and Saturday. Saturdays and holidays are covered on a rotating basis. Current hours: 9:00 AM to 5:30 PM (Monday to Saturday). Future shifts may include Sundays or evenings, so some flexibility is appreciated. Key Responsibilities Represent Butternut Box as the main point of contact for customers. Delight dogs and their owners with thoughtful gestures. Support customers via phone, email, live chat, and social media. Handle a wide range of questions, concerns, and feedback. Share customer insights with the team to help improve service.

As our operations expand, we seek a skilled Cloud Platform Engineer to enhance the design, development, and maintenance of our cloud-based and on-premises infrastructures. In this role, you will lead and coordinate infrastructure-related projects for our SynaptiQ and R&D department application platforms.You will be part of 3E’s infrastructure team, collaborating closely with the Site Reliability Engineering, Development, and Information Security teams, while reporting to the Information Security Teamlead.As a Platform Engineer, you will be the primary contact for all infrastructure modifications:Technical ResponsibilitiesAssist in planning and executing infrastructure changesImplement and maintain infrastructure automation and CI/CD pipelinesEnsure compliance with security protocols and best practicesPlay a pivotal role in the Incident Management ProcessAdvisory ResponsibilitiesProvide technical guidance and mentorship on infrastructure mattersDocument infrastructure architecture, processes, and runbooks for team referenceStrategic ResponsibilitiesEvaluate and recommend new technologies and tools to enhance infrastructure reliabilityMonitor, maintain, and optimize performance, security, and reliability of the infrastructure

Are you an innovative MEP Tender Engineer with a clear vision? If you thrive in complex roles, we have an exciting opportunity for you!Work EnvironmentJoin our Estimating department at our headquarters in Woluwé-Saint-Lambert. While our primary operations are based in Belgium, our projects span across the globe.Your RoleAs a MEP Tender Engineer, you will engage in the study and coordination of all elements related to MEP installations.Throughout project analysis, you will maintain comprehensive oversight of MEP installation issues and collaborate with both internal and external stakeholders.Assess the contractual obligations for MEP installations as outlined by the client and devise an actionable plan accordingly.Key Responsibilities:Conduct thorough analysis of specifications, drawings, diagrams, and all relevant documents within the tender dossier.Solicit and evaluate price quotations from suppliers and subcontractors to create an estimate aligned with the selected execution method and equipment.Prepare comparative tables and contribute to internal finalization discussions.Determine internal pricing using available databases and supplier quotes.Analyze received offers from subcontractors.Compile lists of potential value engineering opportunities and alternatives for associated trades.Facilitate coordination between MEP trades and other disciplines managed by the General Contractor.Assess and evaluate project risks and opportunities to identify the best execution strategies.Coordinate between MEP subcontractors, clients, design offices, and other external parties.Attend meetings with subcontractors and/or clients/design offices as needed.Prepare final tender documents for submission.

Join our dynamic team at Butternut Box as a Bilingual Customer Service Representative! We are looking for enthusiastic individuals fluent in both Dutch and French to provide exceptional support to our valued customers. You'll be the first point of contact, helping our customers with inquiries, resolving issues, and ensuring a delightful experience with our services.

Join Us in Shaping the Future of FinanceAt Isabelgroup, we believe that true innovation arises from the synergy of people and ideas. We are not just developing technology; we are cultivating a comprehensive ecosystem where every contribution is valued, and your efforts can create a significant impact.We seek inquisitive minds and collaborative innovators who understand that success is a collective journey of growth, learning, and challenging conventional wisdom.If this resonates with you, we invite you to explore this opportunity.Your ResponsibilitiesAre you passionate about empowering teams to deliver exceptional customer experiences, particularly in the demanding landscape of financial services? Can you navigate discussions around SLAs and KPIs while also coaching and catalyzing change? If so, this position could be your next step.As the Manager of Customer Experience & Service Management, you will lead our Customer Service Operations team at Isabelgroup. Your mission will be to ensure that our customers receive outstanding support, while you continuously enhance our methods using data, technology, and AI.In this compliance-driven environment, your role will be pivotal in fostering reliability, trust, and customer satisfaction.Your Key Tasks Include:Leadership & Development of the Customer Service TeamManage and inspire a diverse team comprising:First-line Support SpecialistsTechnical Support SpecialistsService Delivery ManagersFoster a culture grounded in accountability, empathy, ownership, and continuous improvement.Mentor and develop team members to help them achieve their professional goals.Operational ExcellenceOversee the daily operations of Customer Service and Service Delivery.Ensure that we consistently meet and exceed SLAs and KPIs, emphasizing quality, responsiveness, and customer satisfaction.Serve as the primary escalation point for complex customer issues.Champion Digital Transformation & AI InitiativesLead efforts to integrate digital transformation strategies and AI automation into our service delivery.

Join our dynamic team as a Genetec Engineer at Securitas, where you will play a pivotal role in implementing and supporting innovative security solutions. You will work closely with clients to understand their needs and deliver top-notch systems that enhance their safety and security. As a key member of our engineering team, you will be responsible for configuring, maintaining, and troubleshooting Genetec systems. Your expertise will help ensure that our clients receive the highest standards of service and support.

sia works to advance the Energy & Utilities sector by developing solutions that promote sustainability and improve operational efficiency. The team is committed to addressing energy challenges through practical and impactful projects. Role overview The Energy Engineer will design and deliver new methods to address energy challenges. This position involves hands-on work with projects focused on making systems more sustainable and efficient. Collaboration with colleagues is a key part of daily work, and technical input is valued throughout each project phase. What you will do Develop and implement solutions that improve energy efficiency and support sustainability goals Work closely with team members to achieve project objectives Offer technical expertise and contribute ideas to both ongoing and new initiatives What helps in this role Proactive approach to problem solving Comfort working collaboratively with others Flexibility and the ability to adjust to shifting priorities Location This role is based in Brussels.

Are you an innovative MEP Tender Engineer looking to take on exciting challenges? Join our team at BESIX Group and bring your expertise to our Estimating department based at our headquarters in Woluwé-Saint-Lambert, Brussels. While our projects span the globe, most are focused in Belgium, offering you a dynamic work environment.Your RoleAs a MEP Tender Engineer, you will play a crucial role in the study and coordination of MEP installations. You will ensure comprehensive oversight of all aspects related to these installations, collaborating closely with both internal teams and external stakeholders.Conduct detailed analyses of specifications, diagrams, and other documents that form part of a tender dossier.Solicit and evaluate price offers from suppliers and subcontractors to create precise estimates based on selected execution methods and equipment.Prepare comparative tables and actively participate in internal finalization meetings.Formulate internal pricing based on available databases and supplier offers.Assess incoming offers from subcontractors and identify value engineering opportunities.Facilitate coordination between MEP trades and other trades under the General Contractor’s scope.Evaluate project risks and opportunities to determine optimal execution methods.Engage with MEP subcontractors and the Client/MEP design office, ensuring smooth communication and collaboration.Prepare final tender documents for submission.

Are you an innovative MEP Tender Engineer looking for an exciting challenge? Join our dynamic team at BESIX, where you will play a pivotal role in our Estimating department at our headquarters in Woluwé-Saint-Lambert. While our projects span the globe, our primary focus is in Belgium.Your RoleAs a MEP Tender Engineer, you will engage in the comprehensive study and coordination of all elements pertaining to MEP installations.You will maintain oversight of all MEP-related issues throughout project studies and collaborate with both internal and external stakeholders.Your task includes analyzing contractual obligations for MEP installations set by clients and formulating an actionable plan.Your Key Responsibilities Include:Conducting thorough analyses of specifications, drawings, and other documents within tender dossiers.Requesting and evaluating price quotes from suppliers and subcontractors to create an estimate based on the selected execution method and equipment.Preparing comparative tables and participating in internal meetings to finalize estimates.Establishing internal pricing using available databases and supplier offers.Assessing offers from subcontractors and identifying potential value engineering opportunities.Ensuring seamless coordination between MEP trades and other works under the General Contractor's purview.Evaluating project risks and opportunities to determine optimal execution strategies.Coordinating with MEP subcontractors, the client, design offices, and other external parties.Participating in meetings with subcontractors and/or clients/design offices as necessary.Preparing final tender documents for submission.

Join Securitas as a Solutions Engineer and become a key player in our mission to deliver innovative security solutions. In this exciting role, you will be responsible for understanding client needs and designing tailored solutions that enhance their security operations. Collaborate with a diverse team of professionals to implement cutting-edge technologies that ensure the safety and well-being of our clients.

Engage with real-world AI challenges using authentic data to deliver impactful solutions.Collaborate closely with clients to customize and implement our products tailored to their unique needs.Contribute to our innovative research efforts alongside esteemed academic partners.Transform developmental outcomes into production-ready implementations for our clientele.Join a dynamic team dedicated to solving complex problems efficiently.Help evolve our self-learning product in alignment with our strategic roadmap.Ensure the delivery of high-quality code consistently throughout each sprint!

Join our dynamic team as a Customer Advisor specializing in Kitchens, Bathrooms, and Living spaces at Flamant Brussels. In this role, you will be the first point of contact for customers seeking innovative solutions for their home spaces. Your responsibilities will include guiding clients through product selections, providing expert advice, and ensuring a personalized shopping experience.

Join TOMRA Systems ASA as a Product Expert Engineer and be at the forefront of innovation in resource optimization technology. In this pivotal role, you will leverage your technical expertise to drive product development and enhance system performance.

Join Securitas as a Medior Network Engineer and be part of a forward-thinking team dedicated to providing innovative security solutions. In this role, you will collaborate with experts to design, implement, and maintain robust network infrastructures.Your expertise will help enhance our security operations, ensuring seamless connectivity and data integrity for our clients. If you are passionate about technology and eager to make a difference, we want to hear from you!

Join Beumer Group as a Field Engineer and play a crucial role in our innovative projects across Belgium. As a key member of our team, you will be responsible for implementing and maintaining our advanced technological solutions on-site, ensuring optimal performance and customer satisfaction.