Customer Service Representative (English Account) at Sutherland | Cairo

Join Sutherland as a Customer Service Representative for our English Account in Cairo! This full-time, on-site position focuses on enhancing customer satisfaction through effective communication and support. You will manage customer accounts and provide exceptional service while being part of a dynamic and collaborative team.

Join our dynamic team at Sutherland as a Customer Service Agent for our English account. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions to ensure customer satisfaction.Your responsibilities will include answering inquiries, resolving issues, and maintaining a positive rapport with customers. We are looking for individuals who are passionate about delivering top-notch service and eager to contribute to our team’s success.

Join our dynamic team at Sutherland as a Customer Service Representative where you will play a key role in providing exceptional support to our clients. You will be the voice of our company, assisting customers with inquiries, concerns, and ensuring their experience is seamless and positive.Your responsibilities include responding to customer queries via various channels, troubleshooting issues, and providing timely solutions. You will be expected to maintain high customer satisfaction levels while working collaboratively with other teams.

Job Overview:The Electrical Submersible Pump (ESP) Field Technician will be responsible for the installation, commissioning, and maintenance of ESP systems at various client oilfield locations. This role involves troubleshooting and repairing ESP equipment to ensure peak performance while conducting routine inspections and preventive maintenance on both ESP systems and their associated surface equipment.Key Responsibilities:Install, commission, and maintain Electrical Submersible Pump (ESP) systems at client oilfield sites.Perform troubleshooting, diagnostics, and repairs on ESP equipment to ensure optimal performance.Conduct routine inspections and preventive maintenance on ESP systems and associated surface equipment.Collaborate with engineering and operations teams to resolve technical issues and implement solutions.Document all service activities, maintenance records, and equipment performance reports accurately.Ensure compliance with safety protocols, company policies, and industry regulations during all field operations.Train and mentor junior technicians and field staff on ESP installation and maintenance procedures.Assist in the mobilization and demobilization of equipment and materials for field operations.Communicate effectively with clients to provide technical support and address service-related inquiries.Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

We are looking for a highly organized and proactive Executive Secretary to provide comprehensive support to the Managing Director. This pivotal role involves managing daily operations, facilitating communication, and executing executive tasks with utmost professionalism. The ideal candidate will demonstrate discretion, efficiency, and the ability to adapt to the dynamic needs of the business environment.Key Responsibilities:Efficiently manage and organize the Managing Director's calendar, meetings, and appointments.Prepare detailed reports, presentations, and internal communications.Coordinate efforts between departments and ensure timely follow-ups on critical projects.Act as a liaison with communication, marketing, and social media agencies on behalf of the Managing Director.Handle confidential information with the highest level of discretion.Organize travel arrangements, meetings, and special events.Draft professional emails, memos, and official documents.Support document filing, office organization, and maintain accurate records.Serve as a primary point of contact for both internal and external stakeholders.

Job Title: Arabic Customer Service SpecialistJob Summary:Join our dynamic team at Gebnalak.com as an Arabic Customer Service Specialist! We are seeking an enthusiastic and detail-oriented individual who is committed to providing exceptional service. If you have a knack for communication, problem-solving, and making a positive impact, we want to hear from you!Key Responsibilities:- Handle customer inquiries and complaints professionally via phone and social media.- Engage with customers by responding to comments, messages, and reviews on social media platforms.- Efficiently process and resolve customer complaints related to product sales.- Follow up on complex customer cases to ensure complete resolution.- Maintain accurate records of customer interactions, feedback, and actions taken in our CRM system.- Monitor and track customer orders to ensure timely and accurate delivery.- Provide a seamless and satisfying customer journey from start to finish.- Adhere to work schedules and deadlines with punctuality.- Demonstrate professionalism and patience when addressing sensitive or challenging situations.RequirementsRequired Values and Skills:- Strong leadership and responsibility.- Eagerness to learn and grow.- High dedication and commitment to work.- Exceptional attention to detail.- Passion for challenges and achieving results.- Excellent communication and problem-solving skills.- Ability to remain calm and professional under pressure.Location: Maadi, CairoWorking Hours: 9:00 AM to 5:00 PM

Join Sutherland, a global leader in process transformation, as a B2B Customer Service Retention Specialist. In this role, you will be pivotal in ensuring customer satisfaction and loyalty. You will engage with businesses to address their needs, resolve issues, and enhance their overall experience with our services.Your skills in communication and problem-solving will be essential as you work to retain and grow our client relationships. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you!

Sutherland seeks a Customer Service Representative based in Cairo. This role acts as the first contact for clients, providing answers, addressing concerns, and ensuring a smooth experience throughout each interaction. Success in this position relies on strong communication skills and a genuine focus on customer satisfaction. Main responsibilities Respond to client inquiries through phone, email, or chat Handle customer issues promptly and with professionalism Maintain a positive, helpful approach in every conversation Contribute to a seamless customer experience Requirements Clear and effective communication skills Interest in helping others and solving problems Consistently brings a positive attitude to daily work

At Dubizzle Egypt, we pride ourselves on being the premier online marketplace for buying and selling in the region. Our mission is to enhance people's lives by streamlining transactions and uncovering lucrative opportunities for individuals and businesses alike. We are dedicated to fortifying local economies, empowering small businesses, and guiding everyone towards making informed choices that benefit themselves, the market, and the environment.As a proud member of the Dubizzle Group, we stand shoulder to shoulder with some of the most reputable classifieds brands on the market. Our collective strength encompasses five brands, attracting over 123 million monthly users who rely on our commitment to provide them with the optimal platform for their needs.The Sales Operations Analyst plays a crucial role within the Sales Operations team, focusing on boosting the sales team’s efficiency and effectiveness through data analysis, process optimization, and actionable insights that drive strategic decisions.Key Responsibilities:Data Analysis: Analyze sales data to uncover trends, opportunities, and areas for enhancement.Forecasting: Support sales forecasting and budgeting efforts to assist the organization in planning and target-setting.Reporting: Create regular reports detailing sales performance, pipeline, and other key metrics.Process Improvement: Identify and implement enhancements to sales processes and workflows.Sales Support: Ensure the sales team has the necessary tools, resources, and information to succeed.CRM Management: Oversee and maintain the Customer Relationship Management (CRM) system for accurate and current information.Training: Aid in training sales representatives on tools, processes, and best practices.Communication: Collaborate with various departments to ensure effective communication and alignment of sales strategies with overarching business goals.Sales Technology: Evaluate and implement sales technology tools to improve efficiency and effectiveness.Performance Metrics: Establish and monitor key performance indicators (KPIs) to enhance sales performance.Market Research: Conduct market research to remain informed about industry trends and competitive landscape.

As a Customer Activation Specialist at dopay-8, you will play a pivotal role in guiding customers through the activation process, particularly focusing on small and medium enterprises (SMEs). Your primary objective will be to ensure a seamless onboarding experience by assisting clients with setup, addressing technical inquiries, and enabling them to utilize our services effectively. This position will involve collaboration with various teams including sales, customer success, and support to enhance the activation journey.Key Responsibilities:Onboarding Support: Collaborate with new customers to navigate the activation process, ensuring they are fully prepared to use our services.Technical Assistance: Offer troubleshooting and technical support during the activation phase, resolving product-related challenges.Training & Educational Support: Conduct product demonstrations, tutorials, and training sessions to empower customers to maximize their use of our platform.Issue Resolution: Tackle customer challenges during the activation process and liaise with other departments to ensure quick resolutions.Effective Communication: Establish clear lines of communication with customers throughout the activation process, setting expectations, providing updates, and fostering trust.Documentation: Maintain accurate records of individual customer progress.Feedback Analysis: Gather and assess customer feedback to identify improvement areas in the activation process and make recommendations for enhanced customer experience.Team Coordination: Collaborate closely with sales and customer success managers to facilitate a smooth transition from sales to activation, ensuring long-term success for our clients.Follow-Up & Engagement: Monitor customer engagement, ensuring they are making full use of the service and are satisfied, while providing additional support as needed.Retention Initiatives: Encourage clients to participate in referral programs and develop retention strategies for clients who may be at risk of churn.

Join our dynamic team at Sutherland as a Customer Service Representative. In this entry-level position, you will be the frontline ambassador for our clients, providing exceptional support and solutions to enhance customer satisfaction. This role is perfect for individuals who are enthusiastic, communicative, and eager to grow in a vibrant work environment.

Join Sutherland as a Customer Service Specialist in Cairo, Egypt, where you will play a crucial role in delivering exceptional service to our clients. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. You will be part of a dynamic team that values professionalism and dedication.

Join Sutherland as a Customer Service Representative in Cairo, where you will play a vital role in ensuring customer satisfaction and loyalty. This position requires exceptional communication skills and a passion for service excellence. You will assist customers with inquiries, resolve issues, and provide information about our products and services. If you are enthusiastic, dedicated, and ready to make a difference in the customer experience, we want to hear from you!

System and Server Management:Install, configure, and maintain Windows servers to ensure seamless operations.Conduct regular updates, patches, and upgrades to optimize server performance.Administer Active Directory (AD), Group Policies, and manage user account provisioning effectively.Establish and maintain robust backup and disaster recovery solutions.Microsoft 365 Administration:Oversee the Microsoft 365 Admin Center, managing user account creation, licensing, and group management.Troubleshoot Microsoft Exchange Online, ensuring smooth mail flow, distribution list management, and mailbox configurations.Implement and uphold security and compliance policies in Microsoft 365, including retention policies, conditional access, and Multi-Factor Authentication (MFA).Support Microsoft Teams, SharePoint Online, and OneDrive for Business, managing permissions and integrations.Monitor service health, manage alerts, and coordinate with Microsoft support as necessary.Network Administration:Monitor and enhance network performance to ensure optimal functionality.Implement network security measures through regular audits and monitoring.Collaborate with ISPs and external vendors to resolve connectivity issues or perform upgrades.Helpdesk Support:Deliver Level 2/3 technical support to employees, addressing escalated issues promptly.Troubleshoot hardware, software, and peripheral challenges across the organization.Guide employees on IT best practices to enhance productivity.Security and Compliance:Establish and enforce IT policies in alignment with organizational and regulatory standards.Monitor and mitigate risks, addressing malware, phishing, and unauthorized access attempts.Conduct regular security audits and vulnerability assessments.Application Management:Support and maintain recruitment-specific software tools (e.g., Applicant Tracking Systems, CRM tools).Collaborate with third-party vendors for software updates and troubleshooting assistance.Document system configurations, procedures, and troubleshooting guides effectively.IT Infrastructure Projects:Lead or contribute to IT projects, including cloud migrations, infrastructure upgrades, and system integrations.Evaluate and recommend new technologies to enhance operational efficiency.

Role overview Sutherland seeks an IT Help Desk Specialist in Cairo to support clients with their technical needs. This position acts as the first contact for users, answering questions and troubleshooting issues so clients can stay productive. What you will do Handle client inquiries and technical concerns as the initial support contact Identify and resolve problems related to hardware, software, and networks Walk users through solutions and keep clear records of each support interaction Strive to deliver a helpful and smooth support experience for every client Requirements Interest in technology and IT support Clear communication and strong problem-solving abilities Openness to learning and developing new technical skills Located in Cairo

Join our team at Etihad Airways as a Customer Service Officer, where you will play a crucial role in ensuring exceptional service delivery to our valued passengers. As a vital member of our customer service team, you will handle inquiries, resolve issues, and provide assistance to enhance the travel experience. Your strong communication skills and passion for customer satisfaction will be key in representing our brand.

Join Contentsquare, a pioneering experience intelligence platform that empowers organizations to understand every facet of their customers’ digital journeys. Our adaptable and robust platform provides deep insights, enabling businesses to enhance their online presence and customer interactions.As a recognized leader in experience analytics, we operate across 15 global offices and are committed to continuous growth. We seek innovative team members who are eager to make a significant impact and help us scale our operations.At Contentsquare, we foster an inclusive workplace that promotes learning and success for all. Our community comprises bold, empathetic, and intentional individuals. We invite you to collaborate with us in simplifying the complex for our clients, their customers, and each other.Important note: Beware of scammers impersonating Contentsquare. We will never request payment or contact you through random messages. For more details, visit our careers blog.#LI-FB1In our Data Infrastructure team, we manage billions of events daily and analyze hundreds of terabytes of data in real time.We are actively seeking both mid-level and senior engineers to join our passionate and skilled team, tasked with designing and developing the next generation of our data architecture, delivering real-time insights at an unparalleled scale.Your daily responsibilities will include:- Leading large-scale projects that involve intricate systems utilizing cutting-edge technologies.- Innovating smart data formats and efficient data exchange methods to enhance product functionality while optimizing cost and performance.- Elevating the team's expertise by introducing new ideas and mentoring fellow developers, leveraging various open-source technologies such as Scala, Go, Kafka, and ClickHouse.Why join Contentsquare's Data Engineering team?- Engage in diverse and exciting projects that will transform analytics and user experience through big data.- Challenge yourself by developing distributed infrastructures in a fast-paced, data-intensive environment.- Benefit from an atmosphere where you can be a technical authority in your areas of expertise, while taking on responsibilities in strategic corporate initiatives and collaborating with peers.

Join Sutherland as a Customer Service Agent and embark on an exciting journey to deliver exceptional support to our valued customers. In this role, you will be the first point of contact, assisting customers with their inquiries and providing solutions that enhance their experience. Your communication skills and dedication to customer satisfaction will play a crucial role in our success.

Join our dynamic team at Sutherland as a French Customer Service Advisor! In this role, you will be the first point of contact for our valued clients, providing exceptional support and solutions in French. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience at every interaction.If you have a passion for helping others and possess strong communication skills in French, we want to hear from you!

Agoda is looking for a Regional Customer Service Manager based in Cairo. This leadership position oversees customer service teams that support Agoda’s operations throughout the region. What you will do Lead and guide customer service teams, focusing on performance and service delivery. Ensure customer satisfaction by setting and maintaining high standards across support channels. Foster collaboration and success within a multicultural team environment. Team environment Agoda’s Customer Support Team provides assistance to travelers around the clock in 38 languages. Team members work together to solve problems, improve processes, and maintain the company’s reputation for excellent customer care. Company culture Agoda values curiosity and innovation, with a culture shaped by data and technology. The company encourages new ideas and continuous improvement to enhance the travel experience for customers worldwide.