Sales Support Assistant

Join the Umdasch Group as a Sales Support Assistant where you will play a vital role in enhancing our sales processes and supporting our dynamic sales team. You will be responsible for managing inquiries, preparing sales documentation, and ensuring seamless communication between clients and the sales department. Your organizational skills and attention to de…

Join our dynamic team at Jobs for Humanity as a Technical Support Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your expertise will help clients navigate our products effectively and resolve any technical issues they may face.We are looking for someone passionate about technology and customer service, with a keen ability to communicate complex information clearly and concisely. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Job Description:The Service Desk Specialist for Workplace Services and On-Site Support is pivotal in securing new business across diverse markets and sectors. This position demands a profound understanding of our Employee Experience Portfolio, which encompasses Experience Management, Service Desk operations, Workplace Collaboration, On-site Support, and Hardware Life Cycle Management. The ideal candidate will serve as a technical expert, an engaging presenter, and a trusted advisor to prospective clients. Responsibilities include translating complex client requirements into compelling value propositions and solutions that meet client needs while ensuring compliance with security standards.Key Responsibilities:Solution Design & Development: Architect robust, scalable, and secure End User Experience (EUX) solutions tailored to unique client requirements, selecting appropriate products from our Portfolio to optimize the user experience.Presales Support: Lead Subject Matter Expert (SME) in the presales process, collaborating with sales teams to qualify opportunities, develop proposals, and deliver engaging presentations and demonstrations.Technical Expertise: Maintain deep knowledge of the Employee Experience Portfolio and related technologies, staying updated on market trends and competitor offerings.Proposal Development: Assist in crafting high-quality proposals that include technical documentation, presentations, and cost estimates, ensuring they are comprehensive, competitive, and fulfill client requirements.Client Engagement: Interact with potential clients to understand their business challenges and technical needs, clearly articulating the value of proposed solutions and building strong relationships with key stakeholders.Competitive Analysis: Analyze competitive pricing and identify cost-effective solutions to maintain competitiveness.Solution Optimization: Enhance proposals to maximize scores and mitigate competitive advantages.Governance Understanding: Address internal priorities and governance effectively.

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

As a Lead Customer Success Engineer, you will play a pivotal role in steering the technical processes that enhance the customer journey, ensuring optimal customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our range of products and services.Create and implement top-tier support strategies for our expanding customer base.Address client issues promptly, providing technical support until resolution.Document detailed processes to assist in issue resolution.Coordinate with other teams to secure additional resources needed to resolve issues effectively.Generate and share bi-monthly status updates and system health evaluations with clients.Comprehend project goals and desired outcomes thoroughly.Analyze complex customer technical requirements.Provide expert guidance on product utilization.Respond to customer inquiries via tickets and chat.Offer insightful feedback on customer needs and requirements to relevant internal stakeholders.Internal Collaborations:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Interactions:Engage with customers through our ticketing system.Please Note: The relationships outlined above are fundamental to the role and may be adjusted as necessary to meet business needs.

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Job Overview:Join our dynamic team as a Data Operations & Support Specialist, where you will play a critical role in managing data processes on a daily basis. Your expertise will ensure the reliability, performance, and quality of our data systems. The ideal candidate will possess advanced SQL skills, a solid grasp of operational support workflows, and hands-on experience in monitoring and troubleshooting database and batch processing environments.Primary Responsibilities:Oversee and manage daily data loads, ETL jobs, and scheduled batch processes to guarantee timely execution.Diagnose, analyze, and troubleshoot data-related issues and system errors, collaborating with technical teams for prompt resolutions.Ensure data availability, integrity, and quality to meet business reporting and analytics requirements.Develop and refine operational runbooks, document procedures, and standard operating processes for data support activities.Work closely with data engineering, analytics, and infrastructure teams to address and resolve complex incidents.Engage in incident, problem, and change management processes, ensuring proper tracking and communication of issues and enhancements.Support performance tuning of database queries and job optimization to enhance system efficiency.

Company OverviewElmenus stands at the forefront of the food discovery and ordering landscape, committed to facilitating memorable culinary experiences for our users. Our mission is to unveil the finest dishes in every city, offering a tailored platform that connects food enthusiasts with restaurants that resonate with their preferences. At Elmenus, we empower food lovers to explore an extensive array of cuisines while aiding restaurants in connecting with their most dedicated customers. Join us in revolutionizing the way people discover and savor food.Your Role as a Customer Support SpecialistDeliver outstanding customer support across multiple channels.Diagnose customer issues effectively and implement appropriate solutions.Promote a positive customer journey and cultivate lasting relationships.

Eram Talent is seeking a skilled and passionate Aquatic Life Support Systems Technician to enhance the performance and upkeep of aquatic systems within marine nurseries, aquariums, or aquaculture facilities. The ideal candidate will be responsible for ensuring the optimal operation of pumps, motors, compressors, hydraulic and pneumatic systems, as well as SCADA/PLC-based controls to maintain superior water quality and system functionality.Key ResponsibilitiesManage and maintain water circulation systems including pumps, filters, chillers, and sterilizers.Diagnose and resolve issues related to motors, VFDs, compressors, and control units (PLC/SCADA).Assist with hydraulic and pneumatic operations (e.g., valves, airlifts, movable platforms).Perform daily system inspections and execute preventive maintenance.Document logs, system data, and ensure SOP compliance.Guarantee redundancy, energy efficiency, and corrosion resistance across all equipment.Collaborate effectively with aquaculture and animal care teams to support animal health and facility objectives.

Join Cross Border Talents as an English Customer Support Agent in Cairo, Egypt!We are seeking enthusiastic and dedicated individuals to provide exceptional customer support to English-speaking clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring their satisfaction.Key Responsibilities: Manage incoming calls while consistently meeting departmental standards and performance goals. Deliver expert advice and accurate information to customers. Utilize company protocols while employing innovative problem-solving techniques to address customer needs. Resolve customer inquiries efficiently, escalating issues only when necessary. Maintain detailed and clear documentation of all customer interactions. Adhere to scheduling requirements established by the client. Occasionally initiate outbound calls to follow up on various customer matters. Navigate multiple software applications during customer interactions. Decision-Making Authority: Resolve customer issues effectively. Address and fulfill customer requirements.

Role Overview SanaCommerce is hiring a Senior Support Analyst for a hybrid position based in Alexandria, with work in Cairo. This role focuses on delivering high-quality support to clients and improving their experience with our products. What You Will Do Troubleshoot technical issues reported by clients and resolve them efficiently Manage and respond to client inquiries with a focus on clear communication Work with cross-functional teams to ensure a smooth and consistent customer experience Identify opportunities to improve support processes and contribute to ongoing enhancements Help maintain strong client relationships by ensuring customer satisfaction Collaboration This position works closely with colleagues across departments to address client needs and share insights that support continuous improvement in our service delivery.

Join Cross Border Talents as a Portuguese Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic and skilled individuals to provide exceptional customer support. In this role, you will be responsible for addressing customer inquiries and providing effective solutions while maintaining high standards of service.Key Responsibilities:Manage inbound calls effectively, ensuring adherence to departmental standards and objectives.Deliver expert advice and accurate information to clients.Utilize company guidelines while creatively offering solutions tailored to customer needs.Resolve customer issues efficiently, escalating only when necessary.Document all cases clearly and concisely.Achieve schedule adherence goals established by the client.Occasionally make outbound calls for follow-ups on various issues.Navigate multiple applications during calls to assist customers.Decision-Making Authority:Resolve customer issues effectively.Address customer requirements proactively.

Join Cross Border Talents as a German Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic individuals to provide exceptional customer service and expert guidance to our clients. As a part of our team, you will be responsible for:Managing inbound calls while consistently meeting departmental standards and objectives.Offering expert advice and accurate information tailored to customer needs.Applying company policies creatively to deliver effective solutions to customer inquiries.Resolving customer issues independently before considering escalation.Documenting cases clearly and concisely for future reference.Adhering to set schedules established by the client.Making follow-up calls to customers on various matters.Utilizing multiple applications during customer interactions.

Oversee, regulate, and sustain the hotel's engineering systems, including HVAC, electrical, plumbing, firefighting, and water treatment systems.Swiftly address maintenance requests from guest rooms and various hotel departments.Execute preventive maintenance tasks according to the established maintenance schedule.Diagnose and rectify electrical, mechanical, and plumbing issues during your shift.Maintain strict adherence to health, safety, and fire regulations at all times.Document all maintenance activities, breakdowns, and corrective measures in the logbook/system.Collaborate with other engineering team members to ensure seamless shift transitions.Supervise technicians and contractors on duty when necessary.Immediately report significant issues, safety hazards, or equipment failures to the Chief Engineer.Promote energy conservation initiatives and ensure the responsible use of hotel resources.

Taj HR is actively looking for a skilled Mechanical Engineer Supervisor to lead our mechanical engineering initiatives, ensuring that all projects are carried out efficiently, safely, and meet the highest quality standards. The ideal candidate will manage a dedicated team of engineers and technicians, collaborate with various departments, and oversee daily mechanical engineering operations both on-site and in the office.Key Responsibilities:Oversee and mentor mechanical engineers and technicians during project design, installation, and maintenance phases.Coordinate mechanical engineering activities to ensure project deadlines and quality benchmarks are met.Review and authorize mechanical drawings, specifications, and related documentation.Ensure strict compliance with safety regulations and industry best practices.Provide technical support, training, and mentorship to team members.Monitor the performance of mechanical systems and troubleshoot issues as they arise.Engage with clients, contractors, and other stakeholders to ensure seamless project execution.

Join our dynamic team as a Civil QC Engineer, where you will play a vital role in ensuring that our construction projects meet the highest standards of quality and safety. You will be responsible for conducting inspections, performing tests, and ensuring compliance with regulatory requirements and industry standards.

Join our dynamic team at tajhr as an Electrical Design Engineer. In this pivotal role, you will be responsible for designing, developing, and implementing electrical systems and components that adhere to industry standards and client specifications. Your expertise will contribute to innovative projects that shape the future of electrical engineering.

Join our dynamic team at Umdasch Group as a Project Engineer in Cairo. In this pivotal role, you will leverage your engineering expertise to oversee projects from conception through to completion, ensuring they meet our high standards of quality and efficiency.Your responsibilities will include collaborating with cross-functional teams, managing project timelines, and providing technical support throughout the project lifecycle. You will play a crucial role in driving innovation and optimizing processes to enhance project delivery.

Role Overview abec1 is hiring a Senior Structural and Civil Site Engineer in Cairo. This position leads construction projects from the site, making sure all work meets engineering standards and regulatory requirements. The engineer will manage day-to-day site activities and keep projects moving according to plan. What You Will Do Direct site operations for structural and civil works Coordinate with contractors and project teams Monitor progress to ensure projects finish on schedule and within budget Enforce compliance with engineering standards and regulations Location This role is based in Cairo.