Senior Financial Analyst at Envision Employment Solutions | Cairo

Envision Employment Solutions is actively seeking a Senior Financial Analyst to join one of our esteemed partners, a leader in the development sector!Job Overview:The Senior Financial Analyst will be responsible for delivering precise financial analysis, forecasting, and strategic insights that aid in executive decision-making. This role involves assisting i…

About dopayAt dopay, we are on a mission to revolutionize payroll and enhance financial inclusion in emerging markets, with Egypt leading the way. Our innovative digital payroll solutions empower cash-based employees by providing them with secure and easily accessible financial services. Become a part of our vibrant team that is committed to making a meaningful impact in the lives of SMEs and their employees.Role OverviewAs the Customer Success Manager for SMEs, you will play a pivotal role as the primary liaison for our SME corporate clients, ensuring they derive the utmost value from the dopay platform. You will oversee the onboarding process, provide ongoing support, and facilitate account growth for a diverse portfolio of small and medium-sized enterprises, fostering long-lasting relationships that enhance client satisfaction, loyalty, and platform utilization. This role is essential to our goal of assisting businesses in transitioning to secure, digital payroll solutions and enabling employees to access vital financial services.Key ResponsibilitiesClient Onboarding: Lead new SME clients through a seamless onboarding experience, collaborating with Activation Officers and internal teams to set up and train clients on our payroll solution.Account Management: Act as the main point of contact for a portfolio of SME clients, providing ongoing support to ensure effective utilization of dopay’s services. Address inquiries, resolve issues, and proactively identify opportunities for clients to gain additional value from our platform.Customer Retention & Satisfaction: Cultivate strong relationships with SME clients by understanding their unique needs and objectives. Conduct regular check-ins to assess satisfaction, address concerns, and collect feedback to enhance our services.Growth & Upselling: Identify opportunities to expand dopay’s offerings within your client portfolio, including promoting new features and services that deliver added value for SMEs and their employees.Issue Resolution: Collaborate closely with internal teams (Onboarding, Support, Product) to swiftly resolve client issues, ensuring a seamless client experience and proactive communication.Data-Driven Insights: Monitor client usage, satisfaction metrics, and churn risk to derive insights that inform engagement strategies. Provide recommendations to improve our product and enhance the overall customer experience for SMEs.RequirementsExperience: 2-4 years in customer success, account management, or a related role, preferably in the fintech, SaaS, or B2B sectors. Experience with SME clients is advantageous.Communication Skills: Excellent written and verbal communication abilities, with the capacity to connect with a diverse range of SME clients.

At dopay, we are on a mission to revolutionize payroll and digital payment systems across emerging markets. Our bold goal is to integrate millions of cash-paid workers into the digital economy. Starting in Egypt and looking to expand into new markets, we offer businesses an innovative payroll platform and prepaid card, providing employees immediate access to their wages and fostering financial inclusion at scale.Supported by prominent investors and experiencing rapid growth, we are now seeking a Product Manager - Platform to join our team. This pivotal role will involve overseeing the essential integrations and infrastructure that enable dopay to operate seamlessly.About the RoleAs the Product Manager - Platform, you will spearhead the development and optimization of the systems that sustain dopay’s ecosystem. Collaborating with banks, card schemes, processors, and regulators, you will design robust, scalable integrations and tools that support our swift expansion. Your mission is to ensure that dopay’s infrastructure remains resilient, compliant, and responsive to market needs.Key Responsibilities Drive Platform Integrations: Own and shape the roadmap for integrations with partners such as processors, card printers, banks, and others. Enable Scale & Reliability: Construct systems capable of handling high-volume transactions with speed, security, and compliance. Data & Reporting Products: Develop reporting and analytics features that provide our corporate clients and internal teams with real-time insights. Cross-Functional Collaboration: Work closely with other product domains, engineering, compliance, operations, and design teams to deliver complex solutions on schedule. System Thinking: Map and optimize the interactions between external integrations and internal systems, ensuring efficiency and minimizing friction. Regulatory Alignment: Collaborate with legal and compliance teams to ensure our infrastructure meets the evolving standards of the Central Bank and market regulations. RequirementsWhat We’re Looking For Educational Background: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Experience: A minimum of 3 years in product management with a focus on platform, payments, or fintech infrastructure. Technical Acumen: Comprehensive understanding of APIs, payment processing, third-party integrations, and regulatory environments. Systems Orientation: Proven track record in managing complex architectures and delivering scalable solutions. Analytical & Communication Skills: Ability to convey technical concepts into clear business value. Team Player: Proficient in collaborating with cross-functional teams to achieve shared goals.

About FlapKap FlapKap is a fintech company based in the UAE, focused on providing financing solutions for SMEs. With over AED 250M disbursed to date, the company is growing quickly and expanding its commercial and business development operations. Role Overview: CRM Specialist Location: Cairo, Egypt This role centers on full ownership of the HubSpot CRM platform. The CRM Specialist will ensure smooth pipeline management, reliable automations, and accurate data, so the sales team can focus on closing deals. What Success Looks Like First 1-3 months: Audit the current pipeline and flag key data gaps. Meet all contact upload SLAs without exception. Develop a strong understanding of lead and deal workflows, monitoring them daily. First 12 months: Keep duplicate contact and company records below 2%. Resolve all workflow or automation failures within 24 hours, preventing critical issues. Deliver weekly pipeline health reports with actionable insights for commercial leadership. Core Responsibilities Manage all aspects of the HubSpot pipeline, including lead and deal stages and lifecycle transitions. Process and validate daily contact uploads (from sources like Lusha and lists), enforcing required fields and daily limits. Monitor and troubleshoot automated workflows and email sequences, ensuring triggers work and contacts do not get stuck. Audit task queues, meeting outcomes, and deal records, and flag BDR compliance issues to the commercial lead. Build and maintain HubSpot dashboards to track BDR metrics such as calls, tasks, meetings, and stage conversion rates. Prepare and deliver weekly pipeline health reports for commercial leadership. Create, manage, and improve email and engagement sequences, identifying outreach gaps and proposing new flows. Oversee integrations and data flows between HubSpot and third-party tools (Clay, n8n, Zapier/Make, Lusha). Maintain data hygiene by deduplicating records, fixing ownership conflicts, and ensuring data accuracy. Document CRM processes and keep SOPs current for the BDR team. Communicate proactively with commercial heads about pipeline blockers, data issues, and automation gaps. Requirements At least 2 years of experience in a CRM-focused or Revenue Operations position. Hands-on experience with HubSpot, including pipelines, workflows, sequences, tasks, and reporting. Demonstrated ability to manage contact and deal data at scale while upholding data integrity. Experience supporting BDR, SDR, or inside sales teams. Proficiency with Google Sheets or Excel for data cleaning and pre-import checks.

About the RoleThndr is on the lookout for a highly skilled and experienced Director of Information Security to become the foremost security leader within our organization. This role entails complete ownership of our information security program, encompassing governance, risk management, compliance, assurance, and security engineering.As a pivotal member of the executive team, you will establish the vision and strategy for managing security risks, ensuring that our security operations meet the expectations of the business and regulatory bodies while maintaining agility. You will lead two established teams, overseeing their performance, development, and alignment with our broader security strategy:Information Security (Governance, Risk, Compliance & Assurance) — responsible for managing the security program at a governance level, including policy and control frameworks, cyber risk management, regulatory compliance, and independent oversight across all business units.Security Engineering — responsible for the design, planning, implementation, and operation of Thndr's security capabilities and technology stack, ranging from access controls and CI/CD security to logging and broader tooling.This role is not hands-on technical; it is intended for a leader who possesses deep domain knowledge to pose the right questions, set appropriate expectations, and hold team members accountable — all while cultivating a security function that is trusted by the organization, respected by regulatory authorities, and capable of scaling as Thndr grows across Egypt, the UAE, and KSA.What You'll DoSecurity Strategy & Program OwnershipDefine and own Thndr's information security strategy and multi-year roadmap, balancing risk reduction, regulatory requirements, and business agility.Establish the operational model for the security function, including team structure, accountability distribution, and performance measurement at both individual and functional levels.Serve as Thndr's senior security voice — advising executive leadership, representing the function in governance committees, and providing independent assessments of residual risk and strategic priorities.Governance, Risk & ComplianceLead the information security program at the governance level: managing the policy framework, control framework, and cyber risk management strategy.Drive the organization’s compliance with security regulations and frameworks.

About the RoleAt Thndr, we are revolutionizing retail investing in the Middle East by building a robust infrastructure that meets the growing demands of our customer base. As we expand, the need for exceptional customer experience (CX) is more crucial than ever. This role will spearhead the transformation of CX into a strategic asset rather than just a support function.Your ImpactAs the Head of Customer Experience, you will redefine what exceptional customer service looks like within the fintech space. You will oversee the development of our support functions, enhancing them with better systems, performance standards, innovative AI applications, and an efficient feedback mechanism with Product and Operations teams.Key ResponsibilitiesStrategic LeadershipDefine the operating model, including team organization, performance metrics, and success benchmarks.Construct the supervisory framework, lead hiring initiatives, and establish performance review processes within the team.Design the organizational structure based on tiers, channels, products, or a combination of these elements.Set key performance indicators (KPIs) and the accompanying targets.Recruit, mentor, and adapt the team in line with Thndr's evolving product offerings and customer demographics.Manage performance reviews, agent development plans, and team-wide feedback mechanisms.AI and Tooling IntegrationLead the establishment of an AI-first support function, innovating workflows and processes.Oversee AI tooling configurations, guidance rules, escalation logic, and handoff protocols.Conduct structured testing, simulate edge cases, and refine responses to enhance performance.Foster a feedback loop between AI performance metrics and team operations.Manage the CX knowledge base, ensuring high-quality Help Center articles and SOPs that empower customers to self-serve.Insight and CollaborationWork closely with Product and Operations to ensure that customer insights are effectively integrated into our service delivery.

mylo is a cutting-edge fintech platform committed to empowering millions of individuals and businesses by offering accessible and responsible financial solutions. Whether you are purchasing a mobile device, a stylish jacket, a flight ticket, a cozy sofa, or even funding school tuition, mylo enables you to buy now and pay later at thousands of retail locations across Egypt. Originating from B.TECH—Egypt's foremost retailer of electronics and appliances with over 27 years of experience in providing buy now, pay later options—mylo brings a legacy of trust and innovation to the fintech industry. All mylo offerings are fully Sharia-compliant, ensuring ethical and inclusive financial practices.

Join mylo, a pioneering fintech platform dedicated to empowering individuals and businesses across Egypt with accessible and ethical financial solutions. Whether buying a mobile device, a stylish jacket, a flight ticket, a cozy sofa, or funding education, mylo facilitates the buy now, pay later experience at thousands of retailers throughout Egypt. Originating from B.TECH, Egypt’s leading electronics and appliances retailer with over 27 years of expertise in buy now, pay later options, mylo embodies a legacy of trust and innovation within the fintech industry. Our offerings are fully Sharia-compliant, ensuring we uphold ethical financial practices.Responsibilities:Develop and steer product strategy and vision to align with overarching business goals.Collaborate with cross-functional teams to identify and prioritize features and enhancements based on user insights, market trends, and competitive analysis.Promote exceptional user experiences, ensuring that products meet high usability, accessibility, and value standards.Articulate product vision and strategy to stakeholders, securing alignment and engagement across the organization.Gain a comprehensive understanding of the competitive landscape and user experiences to ensure product excellence.Leverage data-driven insights to establish and refine key performance metrics to enhance product outcomes.Formulate effective go-to-market strategies that drive market expansion, collaborating closely with relevant teams to foster adoption and success.Lead by example, nurturing a safe, collaborative, diverse, and agile company culture that inspires others to embody our values.Requirements:6+ years of experience in software product management, with a demonstrable history of successful product delivery.Robust background in the fintech or banking sectors, with an in-depth understanding of financial services products.Proven expertise in card products.Experience managing both greenfield and brownfield products, with a track record of launching products in regulated markets.Ability to lead and mentor other product managers, working alongside UX/UI designers, engineers, and data scientists in an agile environment.Hands-on experience with agile product development methodologies and the capability to analyze data for informed decision-making.Exceptional problem-solving acumen, creativity, and the ability to think innovatively.High emotional intelligence, with strong communication and interpersonal skills to foster relationships with customers and internal stakeholders.Dynamic, results-oriented, thriving in a fast-paced diverse environment, capable of working independently as well as collaboratively with cross-functional teams.

Join dopay as an Inside Sales Representative, focusing on telesales to convert leads into loyal clients. Your mission will be to understand client needs, facilitate the signing process, and successfully close deals to contribute to our sales growth.Key Responsibilities: Engage with leads generated by our marketing team to qualify potential clients. Follow up with prospects via phone, email, and messaging to build strong relationships. Guide clients through the signing process, ensuring clarity and understanding at each step. Collect necessary documentation from clients to expedite deal closings. Keep precise records of all interactions and sales processes in our CRM system. Collaborate with marketing and sales teams to enhance lead generation strategies. Meet and exceed monthly sales targets and key performance indicators (KPIs). Requirements: Demonstrated experience in B2B telesales, preferably within the fintech or finance sector. Thorough understanding of sales processes and customer service best practices. Proficient in using CRM software and maintaining accurate records. Exceptional communication and persuasion skills. Able to quickly establish rapport with clients over the phone. Self-motivated, goal-driven, and capable of working independently as well as collaboratively. Strong problem-solving skills and negotiation abilities. Preferred Skills: Familiarity with financial products and payroll processes. Experience in a dynamic sales environment. Adept at analyzing data and market trends to identify new opportunities. Why Join dopay? Growth Potential: Be part of a team within the banking sector, with opportunities for career advancement as dopay expands. Training and Development: Receive the tools, training, and support necessary for your success and career progression. Fast-Paced, Mission-Driven Environment: Contribute to a fintech company dedicated to promoting financial inclusion through innovative digital solutions. Collaborative Culture: Work alongside a passionate and supportive team committed to our mission.

About dopay:dopay is an innovative fintech company on a mission to reshape the financial landscape for cash-based workers in Egypt. Our cutting-edge payroll and financial solutions empower employees and foster financial inclusion across the region.Role Overview:As a Talent Acquisition Specialist, you will take charge of the recruitment process, ensuring we attract the most suitable talent to help define the future of dopay. Your primary responsibilities will include proactively sourcing, engaging, and assessing candidates who align with our organizational culture and contribute to our mission. You will collaborate with various departments to gain insights into their hiring needs and implement strategic recruitment initiatives.Key Responsibilities:Design and execute recruitment strategies that attract high-caliber candidates.Identify and source candidates through diverse channels, including job boards, social media, and professional networks to create a robust talent pipeline.Conduct interviews, assessments, and screenings to evaluate candidates’ qualifications and cultural fit.Work closely with hiring managers to comprehend role requirements and engage in the decision-making process.Enhance the candidate experience by ensuring timely communication and constructive feedback throughout the hiring journey.Leverage Applicant Tracking Systems (ATS) to maintain precise records of candidates and recruitment metrics.Engage in employer branding efforts to bolster our visibility in the job market.

At Optasia, we are revolutionizing the financial technology landscape with our comprehensive B2B2X platform that encompasses scoring, financial decision-making, disbursement, and collection. Our mission is to foster financial inclusion globally, and we are proud to say that we are changing the world on our terms.With over ten years of experience since our inception, we have established ourselves as a global leader in the Fintech industry, continuously expanding our portfolio with innovative solutions and creating new monetization avenues for our partners and clients.The Information Security Analyst will be an integral member of our Information Security Team, dedicated to implementing and monitoring essential security controls that safeguard our data against emerging threats.Key Responsibilities:Collaborate on technical projects by proposing and deploying suitable security controls and solutions.Conduct system and infrastructure audits to verify that security controls are effectively implemented.Analyze security alerts and respond promptly to security incidents.Support the Vulnerability Management Program by reviewing vulnerability assessments and penetration test results, and defining necessary mitigation strategies.Engage in audits initiated by customers.Design and oversee awareness training campaigns for staff.Manage and maintain deployed security platforms.Qualifications:Bachelor's Degree in Computer Science or a related field.A minimum of 2 years of experience in the Information Security sector.Familiarity with ISO/IEC 27001 requirements and their practical application.Proficient in various information security tools and methodologies, including port scanners, vulnerability assessment scanners, SIEM tools, PAM, and DLP.Experience with Microsoft Security Platforms, such as MS Defender and MS Intune.Understanding of network security principles, including network segregation, DMZ, private VLANs, and IPSec.Awareness of the current internet threat landscape, including phishing, ransomware, and APT attacks.Proficient in both MS Windows and Linux environments.Exceptional written and verbal communication skills in English.Desired Attributes:Experience with code review tools like SonarQube and Dependency Check.Experience auditing MS Windows architectures, including Active Directory group policies and user roles.Familiarity with Python and MS PowerShell for automation purposes.Why Join Us?What We Offer: Competitive salary package An additional day off on your birthday Performance-based bonus program All necessary technology to work efficientlyAt Optasia, you will enjoy: A multicultural working environment Opportunities in a unique and promising industry Insights into the future market landscape

Join an elite engineering team at b_labs, where we are pioneering innovative digital products that will transform the consumer finance sector in Egypt.As a key member of our Fintech squad, the Senior Data Insights & BI Specialist will be instrumental in crafting Egypt's premier consumer finance solution.Your role will encompass:Leading the development and deployment of advanced dashboards and visualizations.Conducting comprehensive analyses to identify business opportunities and evaluate potential risks.Collaborating with cross-functional teams to define key performance indicators (KPIs) and formulate data strategies.Designing and optimizing data models along with ETL processes.Mentoring junior analysts while fostering the adoption of analytics best practices.

About The RoleJoin our Customer Experience team as a Customer Experience Representative, where you will play a vital role in supporting our clients who trade across the EGX, US, and emerging markets. You will manage client inquiries through email and chat using our Freshchat system, aiming to provide timely, clear, and helpful responses that exemplify our commitment to excellence.In addition to direct support, you will help to optimize our customer service operations by pinpointing common issues, providing actionable feedback to internal teams, and enhancing workflows to ensure a seamless trading experience.ResponsibilitiesRespond to client inquiries via email and chat, delivering accurate and prompt assistance.Address a variety of topics including account management, trade execution, product features, and more.Utilize Freshchat to create and manage internal tickets for escalating customer-reported issues to relevant teams.Monitor ticket progress and follow up to guarantee timely resolutions.Keep customers informed about the status of their requests.Contribute towards meeting individual and team CSAT (Customer Satisfaction) targets, while enhancing NPS through consistent adherence to quality standards and empathetic communication.QualificationsA minimum of 1 year of experience in Customer Support.Preference for candidates with a graduate degree.Experience in fintech, trading, or brokerage sectors is advantageous.Fluency in Arabic and English (both spoken and written) is essential.Demonstrated integrity and a strong commitment to professionalism.A strong sense of ownership and accountability.Excellent communication abilities.Adaptability and responsiveness while interacting with diverse customer personalities.About ThndrThndr is driven by a bold vision to democratize investing through innovative technology and a human-centric approach. We empower individuals with smartphone access to conveniently manage and grow their wealth, actively shaping the future of investing.

About the Role:Join our dynamic fintech team at Thndr as a Senior DevOps and Infrastructure Engineer. We are seeking a talented individual with extensive expertise and practical experience in cloud infrastructure, containerization, networking, and industry-standard DevOps practices. The ideal candidate will not only be a strategic thinker but also adept at designing, implementing, and steering a comprehensive DevOps and infrastructure roadmap across both cloud and on-premise environments. Your contributions will be vital in developing scalable, resilient, and secure systems to support our essential financial applications.Your Responsibilities:Design, implement, and manage scalable, secure, and highly available infrastructure within AWS and on-premise setups.Lead our containerization and orchestration efforts utilizing Docker and Kubernetes, ensuring adherence to deployment, scaling, and security best practices.Craft and oversee intricate networking solutions, including VPCs, subnets, routing, firewalls, VPNs, load balancers, PrivateLinks, Direct Connect, and AWS Secure VPN setup, alongside hybrid cloud connectivity.Develop and uphold CI/CD pipelines for applications and infrastructure, incorporating automated testing and deployment processes.Create and manage infrastructure-as-code for scalable, multi-region infrastructures using Terraform and Terragrunt, ensuring modularity, version control, and automation.Implement robust monitoring, observability, and alerting for all infrastructure components, fostering proactive issue detection and response.Collaborate with development, security, and data teams to facilitate seamless production releases.Mentor and guide junior DevOps engineers on optimal practices across cloud, networking, DevOps, and monitoring domains.Cultivate a deep understanding across various domains (Infrastructure, development, security, operations) to devise cohesive and scalable DevOps solutions.Drive DevOps initiatives by integrating technical, business, and operational perspectives to guarantee efficient, secure, and scalable infrastructure delivery.

mylo is an innovative fintech platform committed to empowering millions of individuals and businesses by offering accessible and responsible financial solutions. Whether you are buying a mobile device, fashionable apparel, travel tickets, comfortable furniture, or even funding educational expenses, mylo provides the convenience of buy now, pay later options at numerous retail locations throughout Egypt. Originating from B.TECH—Egypt's premier electronics and appliances retailer with over 27 years of experience in delivering buy now, pay later solutions—mylo combines a rich legacy of trust with groundbreaking innovation in the fintech sector. All of mylo's offerings adhere to Sharia compliance, ensuring ethical and inclusive financial practices.As the Director of Brand Marketing, you will be responsible for formulating and executing comprehensive brand strategies aimed at positioning mylo as a leader within the fintech industry. Your role will involve creating captivating brand narratives, enhancing brand equity, and orchestrating innovative marketing campaigns that resonate powerfully with our target audience.

mylo is an innovative fintech platform committed to empowering millions of individuals and businesses with accessible and responsible financial solutions. Whether you're looking to purchase a mobile phone, a stylish jacket, a flight ticket, a cozy couch, or even funding for school tuition, mylo makes it possible to buy now and pay later at thousands of locations across Egypt. Originating from B.TECH—Egypt’s premier electronics and appliances retailer boasting over 27 years of experience in offering buy now, pay later solutions—mylo carries a legacy of trust and innovation within the fintech sector. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.Key Responsibilities:Design and implement robust backend systems, ensuring high functionality and performance.Seamlessly integrate applications with necessary systems and services while providing clean and user-friendly APIs and data streams for the frontend.Take full ownership of application performance and scalability.Develop clean, modern APIs, integrate with legacy systems, and effectively manage databases.Contribute actively to a safe, collaborative, growth-oriented, and values-driven company culture at mylo.

dopay is a pioneering fintech startup that is transforming payroll payment solutions. We are on the lookout for a passionate and dedicated Customer Care Executive to join our dynamic team located at the Greek Campus in downtown Cairo. This role offers an exciting opportunity to be part of our mission to integrate cash-based workers in emerging markets into the mainstream financial system.If you are enthusiastic about providing exceptional customer service and want to make a meaningful impact in a fast-growing fintech environment, dopay is the right place for you!About the RoleAs a Customer Care Executive at dopay, you will serve as the primary contact for our cardholders, delivering exemplary customer service while addressing inquiries with empathy, efficiency, and professionalism. Your role will involve guiding cardholders through the dopay platform, facilitating seamless payroll operations, and troubleshooting any issues they may face.We are looking for a customer-centric individual who is solution-oriented and willing to go above and beyond to ensure our customers have a positive experience.Key ResponsibilitiesRespond to customer inquiries promptly and courteously via phone, email, and chat.Assist cardholders with account-related questions, including balance inquiries, card activation, and transaction issues.Collaborate with logistics and onboarding teams to address customer queries related to payment operations and card delivery.Maintain accurate records of customer interactions and transactions.Follow up with customers to ensure issues are fully resolved to their satisfaction.Gather customer feedback and share insights with product and customer success teams for ongoing improvements.Meet individual and team performance metrics, including response and resolution times, and customer satisfaction rates.

Join a dynamic and world-class engineering team at b_labs, the innovative arm of B.TECH, as we embark on a mission to transform the consumer finance landscape in Egypt. We are searching for a Senior Full Stack Engineer to be a crucial member of our Fintech squad, contributing to the development of the country's premier consumer finance product.In this role, you will play a vital part in defining the technical vision of our digital product, constructing distributed transactional systems, and collaborating closely with design and product teams to create exceptional consumer finance solutions that drive innovation and enhance customer experiences.If you are excited about developing pioneering digital products and thrive in a diverse and inclusive environment, b_labs offers an unparalleled opportunity to be at the forefront of digital retail in Egypt. Help us shape the industry's future, one breakthrough at a time.

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.

About the Role:Join Thndr as a Senior DevOps and Infrastructure Engineer and become part of our dynamic fintech team. We are seeking a candidate with extensive knowledge and hands-on experience in cloud infrastructure, containerization, networking, and DevOps best practices. The perfect fit for this role will be a strategic thinker who can design, implement, and lead a comprehensive DevOps and infrastructure strategy across both cloud and on-premise environments. You will be instrumental in developing scalable, resilient, and secure systems that support our critical financial applications.What You'll Do:Design, implement, and manage scalable, secure, and highly available infrastructure across AWS and on-premise environments.Lead the strategy for containerization and orchestration utilizing Docker and Kubernetes, ensuring best practices for deployment, scaling, and security.Create and oversee complex networking solutions, including VPCs, subnets, routing, firewalls, VPNs, load balancers, PrivateLinks, Direct Connect, and AWS Secure VPN setups, as well as hybrid cloud connectivity.Develop and maintain CI/CD pipelines for applications and infrastructure with automated testing and deployment.Create and manage infrastructure-as-code for scalable, multi-region infrastructures using Terraform and Terragrunt, ensuring modularity and automation.Establish monitoring, observability, and alerting for all infrastructure components, focusing on proactive issue detection and resolution.Collaborate with development, security, and data teams to facilitate seamless production releases.Mentor and provide guidance to junior DevOps engineers on best practices across cloud, networking, DevOps, and monitoring.Build a deep understanding across multiple domains (Infrastructure, development, security, operations) to design cohesive DevOps solutions.Drive DevOps initiatives by aligning technical, business, and operational perspectives for efficient infrastructure delivery.