Customer Service Representative at Sutherland | Cairo

Join our dynamic team at Sutherland as a Customer Service Representative, where your skills in communication and problem-solving will directly contribute to enhancing our customer experience. In this role, you will engage with customers to address their inquiries and provide solutions efficiently.

About FlapKap FlapKap is a fintech company based in the UAE, focused on providing financing solutions for SMEs. With over AED 250M disbursed to date, the company is growing quickly and expanding its commercial and business development operations. Role Overview: CRM Specialist Location: Cairo, Egypt This role centers on full ownership of the HubSpot CRM platform. The CRM Specialist will ensure smooth pipeline management, reliable automations, and accurate data, so the sales team can focus on closing deals. What Success Looks Like First 1-3 months: Audit the current pipeline and flag key data gaps. Meet all contact upload SLAs without exception. Develop a strong understanding of lead and deal workflows, monitoring them daily. First 12 months: Keep duplicate contact and company records below 2%. Resolve all workflow or automation failures within 24 hours, preventing critical issues. Deliver weekly pipeline health reports with actionable insights for commercial leadership. Core Responsibilities Manage all aspects of the HubSpot pipeline, including lead and deal stages and lifecycle transitions. Process and validate daily contact uploads (from sources like Lusha and lists), enforcing required fields and daily limits. Monitor and troubleshoot automated workflows and email sequences, ensuring triggers work and contacts do not get stuck. Audit task queues, meeting outcomes, and deal records, and flag BDR compliance issues to the commercial lead. Build and maintain HubSpot dashboards to track BDR metrics such as calls, tasks, meetings, and stage conversion rates. Prepare and deliver weekly pipeline health reports for commercial leadership. Create, manage, and improve email and engagement sequences, identifying outreach gaps and proposing new flows. Oversee integrations and data flows between HubSpot and third-party tools (Clay, n8n, Zapier/Make, Lusha). Maintain data hygiene by deduplicating records, fixing ownership conflicts, and ensuring data accuracy. Document CRM processes and keep SOPs current for the BDR team. Communicate proactively with commercial heads about pipeline blockers, data issues, and automation gaps. Requirements At least 2 years of experience in a CRM-focused or Revenue Operations position. Hands-on experience with HubSpot, including pipelines, workflows, sequences, tasks, and reporting. Demonstrated ability to manage contact and deal data at scale while upholding data integrity. Experience supporting BDR, SDR, or inside sales teams. Proficiency with Google Sheets or Excel for data cleaning and pre-import checks.

Role OverviewWe are in search of a skilled Senior/Mid-Level ServiceNow Developer to enhance our dynamic team. In this role, you will be responsible for developing, configuring, and customizing the ServiceNow platform to align with our business needs. The ideal candidate will have a proven track record in delivering high-quality software solutions and will thrive in both independent and collaborative work settings. Main Responsibilities Develop, configure, and customize the ServiceNow platform to meet business specifications. Work closely with cross-functional teams to gather and prioritize business requirements. Write clean, efficient, and maintainable code while leveraging your expertise. Conduct code reviews and quality control assessments to ensure optimal efficiency and productivity. Troubleshoot and resolve technical issues as they arise. Create and execute test cases to maintain high software quality. Document code and application functionalities for future reference. Stay updated with the latest trends and technologies in ServiceNow development. QualificationsEducation & Skills A degree in Computer Science, Engineering, or a related field is essential. At least 2 years of experience in ServiceNow development. Proficient in ServiceNow development, including scripting, workflows, and integrations. Familiarity with software development methodologies such as Agile or Waterfall is preferred. Knowledge of CSM and ITSM concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Ability to work independently as well as part of a team.

Join Nawy Real Estate as a Partnership Manager and become a pivotal contributor to our company's growth and innovation. In this role, you will spearhead the development and management of strategic partnerships while exploring new business opportunities to enhance our market footprint.Key Responsibilities: Assess and identify potential business partnerships that align with our growth objectives. Lead negotiations and secure partnership agreements that support our strategic goals. Collaborate with cross-functional teams to design and implement effective business development strategies. Conduct thorough market research and competitive analysis to uncover new trends and opportunities. Stay informed about industry developments, market trends, and competitor actions to leverage emerging opportunities. Evaluate partnership performance and craft strategies to enhance results and revenue generation. Create reports and presentations to update the leadership team on partnership progress.

As a General Manager at deliveryhero, you will lead our operations in Egypt, driving growth and ensuring the highest levels of customer satisfaction. Your strategic vision and leadership skills will be crucial in managing teams and optimizing processes. Join us in revolutionizing the food delivery industry!

About the RoleAs a Finance Intern, you will play a crucial role within our Group Finance and Investment Banking teams. This position offers a unique opportunity to engage with various workstreams, including Financial Planning & Analysis (FP&A), Investor Relations, Strategic Finance, and Investment Banking. You will gain hands-on experience in a rapidly growing fintech environment, contributing to real projects, receiving mentorship from senior professionals, and potentially transitioning to a full-time position based on your performance.Key ResponsibilitiesAssist with FP&A and financial planning: Update financial models, prepare budget forecasts, conduct variance analyses, and contribute to annual business planning and re-forecasting cycles.Support monthly management reporting: Help compile monthly reports, analyze P&L statements and cash flow, develop supporting schedules, and investigate variances against budgets and previous periods.Assist Investor Relations: Prepare investor KPI packs, board presentations, commentary on flash results, and updates to data rooms; ensure consistency by cross-checking figures against source documents.Conduct strategic finance research: Assist in market sizing, competitive benchmarking, and thematic research to inform strategic decisions and analyses for entering new markets.Support Investment Banking activities: Help in building valuation models (DCF, trading comps, precedent transactions), preparing pitch materials, and assisting with live mandates throughout the origination and execution processes.

Company Overview Join EVA Pharma, a premier pharmaceutical organization committed to advocating for health and well-being as a fundamental human right. Acknowledged as one of the best places to work, we strive to create a nurturing and innovative environment for our team members.Job Summary We are looking for an enthusiastic and skilled Scrum Master to become an integral part of our vibrant team. The ideal candidate will play a vital role in our mission to improve human health and well-being, ensuring we uphold the highest standards of excellence within our industry. Key Responsibilities: Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospective meetings, ensuring they are efficient and time-bound. Coach and mentor the development team, product owner, and stakeholders on Scrum principles, values, and practices. Identify and remove impediments and obstacles that hinder the team's progress. Shield the team from external distractions and maintain a focused and productive work environment. Encourage self-organization and empowerment within the development team.

About UsFoodics is a pioneering provider of restaurant management solutions and payment technology. Established in 2014, our headquarters are located in Riyadh with operations in five countries, including the UAE, Egypt, Jordan, and Kuwait. We proudly serve a diverse clientele across over 35 countries globally. Our cutting-edge products have facilitated more than 6 billion transactions, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. With three successful funding rounds, including a record-breaking $170 million in our latest round, we continue to enhance our innovative capabilities to better support business owners.Position OverviewWe are in search of intelligent and dynamic individuals who possess a unique blend of technical expertise and a strong customer-oriented approach. As a Professional Services Specialist, you will engage with our customers, providing training on our Foodics software and addressing their needs effectively.Key Responsibilities Deliver initial product knowledge and training. Handle training requests from customers. Respond to calls on our unified customer support line. Monitor and manage assigned tasks and projects, ensuring services meet defined SLAs. Finalize and close completed projects. Relay customer feedback to management regarding feature requests or installation improvements. Commit to continuous learning about Foodics, reviewing and testing updates promptly to provide the best service possible. Qualifications Bachelor's Degree in Networking, Computer Information Systems, Computer Science, or a related field. 1-2 years of experience, preferably within the Information Technology or SaaS product sectors. Exceptional problem-solving abilities. Outstanding communication skills, both verbal and written. Fluency in both English and Arabic is essential. Self-motivated with the ability to work independently across various functional groups and manage multiple projects simultaneously. Adaptability to thrive in a fast-paced and evolving work environment. What We OfferAt Foodics, we believe you'll enjoy being part of our team! An inclusive and diverse culture that fosters innovation. Attractive compensation packages, including bonuses and potential equity options. Focus on personal development with regular training and an annual learning stipend to help you tackle new challenges and advance your career in a rapidly growing environment. Join a talented team representing over 30 nationalities across 14 countries, gaining invaluable experience and insight.

As a Software Product Manager at Squadio23, you will play a pivotal role in shaping and executing the product vision and strategy, ensuring consistent delivery of value and customer satisfaction. Your responsibilities will include: Steering the product vision, leadership, and direction for our Software as a Service (SaaS) solutions. Overseeing the complete product lifecycle, from ideation through to market launch and ongoing support. Acting as a servant leader within one of our agile development squads. Gathering product requirements, crafting and managing the product roadmap, delivering product features, and evaluating their impact. Establishing and tracking clear, measurable objectives along with prioritized use cases and requirements. Leading Cross Functional Teams (CFT) through rapid, data-driven iterations to meet customer and business needs. Conducting competitive analysis and market research to inform product prioritization and positioning. Identifying new growth opportunities and innovative revenue streams. Creating and maintaining a differentiated product offering through a strategic, outcome-focused roadmap. Producing product-related materials, including briefs, success stories, pricing models, and customer presentations. Engaging regularly with key customers, prospects, and partners to gather insights and promote our strategic value propositions. Collaborating with the Marketing team on press releases, website content, and product promotions.

Join Tagaddod as an On-ground Sales Executive in Cairo, where your passion for sustainability will drive our mission forward. In this pivotal role, you'll actively engage with local businesses and communities, showcasing our cutting-edge waste management solutions. Your efforts will be key in communicating the substantial benefits our services offer, while building lasting relationships.As a vital team member, you will educate potential clients, gather insights, and collaborate with colleagues to implement effective sales strategies. If you're results-driven and enthusiastic about making a positive environmental impact, we want to hear from you!

Join our dynamic team at Sutherland as a Customer Service Representative, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will handle customer inquiries, resolve issues, and ensure a positive experience for every interaction. Your strong communication skills and ability to empathize with customers will be key to your success in this role.

Alkaffary Group is looking for an Inventory Accountant in Cairo to manage the accounting processes related to inventory. This position plays a key part in ensuring accurate reporting, valuation, and reconciliation of inventory records. The role involves close collaboration with Procurement and Inventory Control teams, especially during month-end and year-end closures. Key Responsibilities Oversee and reconcile inventory accounts in the finance system, ensuring all records are accurate and complete. Apply correct accounting treatment for inventory transactions such as purchases, transfers, adjustments, and write-offs. Compile and review inventory valuation reports, supporting financial statement preparation with reliable inventory data. Analyze inventory transactions and aging to identify trends, risks like obsolescence, and necessary provisions. Work with procurement and warehouse teams to investigate and resolve inventory discrepancies. Assist with month-end and year-end closing processes for inventory accounts, ensuring timely and accurate entries. Support both internal and external audits by providing documentation and explanations as needed. Conduct inventory data analysis to deliver insights and recommendations to management on costing and inventory performance.

Become a Part of Our Team!Integrant is on the lookout for a proactive and meticulous Administrative Officer to enhance our administrative operations and facilitate the efficient functioning of our office. The ideal candidate will be instrumental in promoting operational excellence and maintaining an organized administrative framework.Key Responsibilities:Warmly greet and assist visitors, ensuring a professional atmosphere.Maintain accurate visitor logs and uphold security compliance.Manage the procurement of office supplies and equipment, ensuring optimal inventory levels.Oversee the functionality of office utilities including internet and telecommunication services.Coordinate meeting room bookings and logistics for internal gatherings.Administer medical insurance processes, including offers, renewals, employee changes, and claims management.Collaborate with various departments to meet their administrative and logistical requirements.

Join our dynamic team at Accor Hotels as a Server, where you will create memorable dining experiences for our guests. In this role, you will be responsible for providing exceptional service, ensuring guest satisfaction, and contributing to a vibrant atmosphere.

Join Coface as a Credit Analyst, where you will play a vital role in evaluating credit data and financial statements of clients to determine the risk involved in extending credit or lending money. Your analytical skills will help us make informed decisions, contributing to our mission of offering secure financing solutions worldwide.

Role overview robusta is looking for a Senior Salesforce MuleSoft Consultant to join the team in Cairo. The position centers on designing, building, and refining MuleSoft integrations that support clients in streamlining their business operations. Direct collaboration with client teams is a key part of the role, ensuring integration solutions align with business needs and keep data flowing smoothly between systems. What you will do Plan and design MuleSoft integrations that fit each client’s business processes Implement and enhance integration solutions for Salesforce and additional platforms Maintain efficient and secure data flow between various systems Work closely with client stakeholders and internal teams to address integration challenges Location This position is based in Cairo, Cairo Governorate, Egypt.

Join our dynamic team as a Backend Developer, where you will play a crucial role in designing, implementing, and maintaining a powerful back-end infrastructure. Your expertise will be vital in developing APIs, crafting efficient database schemas, and ensuring optimal data storage security and efficiency. Collaborate closely with front-end developers to seamlessly integrate user-facing elements with server-side logic. Your contributions will be essential in managing and enhancing application performance and scalability.

We are looking for a skilled Senior/Midlevel ServiceNow Developer to join our dynamic team at ssc-hr. In this role, you will be tasked with developing, configuring, and customizing the ServiceNow platform to meet our business needs. We value individuals with extensive experience and a strong passion for delivering high-quality software solutions. The ideal candidate should demonstrate both independent initiative and the ability to collaborate effectively with others. Roles & Responsibilities:Designing, configuring, and customizing the ServiceNow platform to align with business requirements.Collaborating with cross-functional teams to gather and prioritize business needs.Writing clean, efficient, and maintainable code that meets our standards.Conducting code reviews and quality assurance checks to ensure maximum productivity and efficiency.Troubleshooting and resolving technical issues as they arise.Creating and executing test cases to ensure software quality.Documenting code and application functionality thoroughly.Keeping up-to-date with emerging trends and technologies in ServiceNow development.

Join EVA Pharma, a pioneering pharmaceutical firm dedicated to championing health and well-being as a basic human right. Acknowledged as one of the best workplaces, we prioritize creating an innovative and supportive atmosphere for our employees.Job Summary We are in search of a driven and skilled Product Manager to join our vibrant team.The successful candidate will play a key role in our mission to improve human health and well-being, ensuring that we adhere to the highest standards of excellence within our field.Key Responsibilities:Formulate and implement a robust product strategy that aligns with market demands and organizational objectives.Conduct thorough market research and competitive analysis to uncover opportunities and guide product positioning.Work collaboratively with marketing, sales, medical affairs, and supply chain teams to enhance promotional strategies, support educational initiatives, and ensure product availability.Foster relationships with key stakeholders, including healthcare professionals, regulatory authorities, and distributors, to gather insights, address concerns, and facilitate product adoption.Oversee product lifecycle management initiatives by pinpointing areas for enhancement, planning line extensions, or preparing for potential phase-outs based on market and competitive trends.

Who Are We? Welcome to Foodics! We are a pioneering provider of restaurant management solutions and payment technology, established in 2014 and headquartered in Riyadh, with a presence in five countries, including the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients across over 35 countries worldwide, having processed more than 6 billion orders, solidifying our position as one of the fastest-growing SaaS companies in the MENA region. Our recent funding round raised $170 million, marking the largest SaaS funding in MENA, enhancing our capabilities to innovate for business owners.The Role We are on the lookout for an enthusiastic and motivated Sales Executive to be part of our vibrant team. This key position is instrumental in propelling Foodics’ growth by identifying, closing, and maximizing revenue opportunities from both new and existing partners, with a strong emphasis on our SaaS software for restaurants. The Sales Executive will be vital in extending our international footprint and fostering collaborations with various digital integration applications. If you have a passion for sales and technology and thrive in a dynamic environment, we would love to connect with you!Your Responsibilities Achieve Targets: Maintain a high closing ratio on qualified leads and consistently meet or exceed sales KPIs. Lead Generation: Drive new lead generation through digital marketing strategies and participation in industry events, converting demos into actual sales. Relationship Management: Build and sustain relationships with strategic partners while nurturing existing partnerships to ensure ongoing sales growth. CRM Expertise: Utilize CRM tools to manage customer projects and track sales activities meticulously. Data-Driven Sales: Use data insights from CRM to refine sales strategies and enhance performance. Pipeline Development: Demonstrated ability to create a sales pipeline that exceeds monthly quotas. Training & Development: Participate in all training sessions on new products and advanced sales techniques, achieving high scores on assessments. Innovative Approach: Embrace a creative mindset, contributing innovative ideas to spur business growth. Qualifications We Seek Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a similar field. Sales Experience: 2-3 years of direct sales experience in IT, FMCG, Software, or SaaS industries is preferred, though we welcome talented fresh graduates.