Lead Customer Success Engineer

As a Lead Customer Success Engineer, you will play a pivotal role in steering the technical processes that enhance the customer journey, ensuring optimal customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our range of products and services.Create and implement top-tier support strategies for our expanding customer…

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Job Overview:Join our dynamic team as a Data Operations & Support Specialist, where you will play a critical role in managing data processes on a daily basis. Your expertise will ensure the reliability, performance, and quality of our data systems. The ideal candidate will possess advanced SQL skills, a solid grasp of operational support workflows, and hands-on experience in monitoring and troubleshooting database and batch processing environments.Primary Responsibilities:Oversee and manage daily data loads, ETL jobs, and scheduled batch processes to guarantee timely execution.Diagnose, analyze, and troubleshoot data-related issues and system errors, collaborating with technical teams for prompt resolutions.Ensure data availability, integrity, and quality to meet business reporting and analytics requirements.Develop and refine operational runbooks, document procedures, and standard operating processes for data support activities.Work closely with data engineering, analytics, and infrastructure teams to address and resolve complex incidents.Engage in incident, problem, and change management processes, ensuring proper tracking and communication of issues and enhancements.Support performance tuning of database queries and job optimization to enhance system efficiency.

Company OverviewElmenus stands at the forefront of the food discovery and ordering landscape, committed to facilitating memorable culinary experiences for our users. Our mission is to unveil the finest dishes in every city, offering a tailored platform that connects food enthusiasts with restaurants that resonate with their preferences. At Elmenus, we empower food lovers to explore an extensive array of cuisines while aiding restaurants in connecting with their most dedicated customers. Join us in revolutionizing the way people discover and savor food.Your Role as a Customer Support SpecialistDeliver outstanding customer support across multiple channels.Diagnose customer issues effectively and implement appropriate solutions.Promote a positive customer journey and cultivate lasting relationships.

Join Cross Border Talents as an English Customer Support Agent in Cairo, Egypt!We are seeking enthusiastic and dedicated individuals to provide exceptional customer support to English-speaking clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring their satisfaction.Key Responsibilities: Manage incoming calls while consistently meeting departmental standards and performance goals. Deliver expert advice and accurate information to customers. Utilize company protocols while employing innovative problem-solving techniques to address customer needs. Resolve customer inquiries efficiently, escalating issues only when necessary. Maintain detailed and clear documentation of all customer interactions. Adhere to scheduling requirements established by the client. Occasionally initiate outbound calls to follow up on various customer matters. Navigate multiple software applications during customer interactions. Decision-Making Authority: Resolve customer issues effectively. Address and fulfill customer requirements.

Eram Talent is seeking a skilled and passionate Aquatic Life Support Systems Technician to enhance the performance and upkeep of aquatic systems within marine nurseries, aquariums, or aquaculture facilities. The ideal candidate will be responsible for ensuring the optimal operation of pumps, motors, compressors, hydraulic and pneumatic systems, as well as SCADA/PLC-based controls to maintain superior water quality and system functionality.Key ResponsibilitiesManage and maintain water circulation systems including pumps, filters, chillers, and sterilizers.Diagnose and resolve issues related to motors, VFDs, compressors, and control units (PLC/SCADA).Assist with hydraulic and pneumatic operations (e.g., valves, airlifts, movable platforms).Perform daily system inspections and execute preventive maintenance.Document logs, system data, and ensure SOP compliance.Guarantee redundancy, energy efficiency, and corrosion resistance across all equipment.Collaborate effectively with aquaculture and animal care teams to support animal health and facility objectives.

Role Overview SanaCommerce is hiring a Senior Support Analyst for a hybrid position based in Alexandria, with work in Cairo. This role focuses on delivering high-quality support to clients and improving their experience with our products. What You Will Do Troubleshoot technical issues reported by clients and resolve them efficiently Manage and respond to client inquiries with a focus on clear communication Work with cross-functional teams to ensure a smooth and consistent customer experience Identify opportunities to improve support processes and contribute to ongoing enhancements Help maintain strong client relationships by ensuring customer satisfaction Collaboration This position works closely with colleagues across departments to address client needs and share insights that support continuous improvement in our service delivery.

Join Cross Border Talents as a Portuguese Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic and skilled individuals to provide exceptional customer support. In this role, you will be responsible for addressing customer inquiries and providing effective solutions while maintaining high standards of service.Key Responsibilities:Manage inbound calls effectively, ensuring adherence to departmental standards and objectives.Deliver expert advice and accurate information to clients.Utilize company guidelines while creatively offering solutions tailored to customer needs.Resolve customer issues efficiently, escalating only when necessary.Document all cases clearly and concisely.Achieve schedule adherence goals established by the client.Occasionally make outbound calls for follow-ups on various issues.Navigate multiple applications during calls to assist customers.Decision-Making Authority:Resolve customer issues effectively.Address customer requirements proactively.

Join Cross Border Talents as a German Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic individuals to provide exceptional customer service and expert guidance to our clients. As a part of our team, you will be responsible for:Managing inbound calls while consistently meeting departmental standards and objectives.Offering expert advice and accurate information tailored to customer needs.Applying company policies creatively to deliver effective solutions to customer inquiries.Resolving customer issues independently before considering escalation.Documenting cases clearly and concisely for future reference.Adhering to set schedules established by the client.Making follow-up calls to customers on various matters.Utilizing multiple applications during customer interactions.

Oversee, regulate, and sustain the hotel's engineering systems, including HVAC, electrical, plumbing, firefighting, and water treatment systems.Swiftly address maintenance requests from guest rooms and various hotel departments.Execute preventive maintenance tasks according to the established maintenance schedule.Diagnose and rectify electrical, mechanical, and plumbing issues during your shift.Maintain strict adherence to health, safety, and fire regulations at all times.Document all maintenance activities, breakdowns, and corrective measures in the logbook/system.Collaborate with other engineering team members to ensure seamless shift transitions.Supervise technicians and contractors on duty when necessary.Immediately report significant issues, safety hazards, or equipment failures to the Chief Engineer.Promote energy conservation initiatives and ensure the responsible use of hotel resources.

Taj HR is actively looking for a skilled Mechanical Engineer Supervisor to lead our mechanical engineering initiatives, ensuring that all projects are carried out efficiently, safely, and meet the highest quality standards. The ideal candidate will manage a dedicated team of engineers and technicians, collaborate with various departments, and oversee daily mechanical engineering operations both on-site and in the office.Key Responsibilities:Oversee and mentor mechanical engineers and technicians during project design, installation, and maintenance phases.Coordinate mechanical engineering activities to ensure project deadlines and quality benchmarks are met.Review and authorize mechanical drawings, specifications, and related documentation.Ensure strict compliance with safety regulations and industry best practices.Provide technical support, training, and mentorship to team members.Monitor the performance of mechanical systems and troubleshoot issues as they arise.Engage with clients, contractors, and other stakeholders to ensure seamless project execution.

Join our dynamic team as a Civil QC Engineer, where you will play a vital role in ensuring that our construction projects meet the highest standards of quality and safety. You will be responsible for conducting inspections, performing tests, and ensuring compliance with regulatory requirements and industry standards.

Join our dynamic team at tajhr as an Electrical Design Engineer. In this pivotal role, you will be responsible for designing, developing, and implementing electrical systems and components that adhere to industry standards and client specifications. Your expertise will contribute to innovative projects that shape the future of electrical engineering.

Join our dynamic team at Umdasch Group as a Project Engineer in Cairo. In this pivotal role, you will leverage your engineering expertise to oversee projects from conception through to completion, ensuring they meet our high standards of quality and efficiency.Your responsibilities will include collaborating with cross-functional teams, managing project timelines, and providing technical support throughout the project lifecycle. You will play a crucial role in driving innovation and optimizing processes to enhance project delivery.

Join our cutting-edge team as a Principal DevOps/SysOps Engineer at Integrant! We are looking for a highly skilled and experienced professional who excels in Linux server administration, cluster management, and the use of advanced monitoring tools. You will play a key role in our innovative projects, leveraging containerization technologies such as Docker and Kubernetes, and working with leading cloud platforms including AWS, Azure, and Google Cloud. Your expertise in infrastructure-as-code with tools like Terraform and Ansible, along with proficiency in scripting languages like Bash and Python, will be vital to our success.As a Principal SysOps Engineer, you will be involved in deploying, configuring, and maintaining Linux and Windows servers across diverse environments. Your strong grasp of high-performance computing (HPC) cluster management, job scheduling systems like SLURM or Run:AI, and cloud-based solutions will be critical in this position. If you are driven by a passion for technology and possess a deep understanding of the software development lifecycle, we would love to see your application!

Join Egis Group as a Principal Structural Engineer, a pivotal role where you will lead complex engineering projects, ensuring structural integrity and innovation. You will collaborate with multidisciplinary teams, leveraging your expertise to design and oversee the execution of high-profile projects in Cairo. Your ability to navigate challenges and deliver exceptional results will be key to our success.

Job Overview:We are seeking a dedicated and detail-oriented Electrical Site Engineer to join our team. In this role, you will support the installation, testing, and commissioning of Electric Submersible Pump (ESP) systems and their associated surface equipment, including Variable Speed Drives (VSDs), transformers, switchboards, and cables.Key Responsibilities:Assist with the installation, testing, and commissioning of ESP systems and related surface equipment.Conduct electrical troubleshooting and performance monitoring of ESP systems to ensure optimal operations.Engage in both preventive and corrective maintenance activities for ESP electrical systems.Help prepare technical reports, site documentation, and daily activity logs.Adhere to Health, Safety, and Environment (HSE) standards, ensuring that all tasks are completed safely and efficiently.Learn and apply fundamental electrical design principles, as well as interpretation of drawings and single-line diagrams (SLDs) related to ESP systems.Coordinate with mechanical and production teams for seamless and reliable field operations.Participate in field training programs and technical workshops to foster continuous professional development.

Role Overview abec1 is hiring a Senior Structural and Civil Site Engineer in Cairo. This position leads construction projects from the site, making sure all work meets engineering standards and regulatory requirements. The engineer will manage day-to-day site activities and keep projects moving according to plan. What You Will Do Direct site operations for structural and civil works Coordinate with contractors and project teams Monitor progress to ensure projects finish on schedule and within budget Enforce compliance with engineering standards and regulations Location This role is based in Cairo.

Join our innovative team as a VoIP Engineer at Nawy Real Estate, where you will play a crucial role in designing, implementing, and maintaining our voice over IP systems. You will work closely with our IT and network teams to ensure seamless communication across our organization.Your expertise will help us optimize our VoIP infrastructure to enhance productivity and support our growing business needs.