About the job
Join Rokt, a leader in hyper-growth ecommerce! As the global frontrunner in ecommerce innovation, Rokt transforms the shopping experience by delivering real-time relevance during the critical moments of customer engagement. Our advanced AI technology and extensive ecommerce network facilitate billions of transactions, connecting hundreds of millions of customers while earning the trust of some of the world's most esteemed brands.
We are a dedicated team of innovators committed to empowering businesses with unique strategies to meet customer demands and drive additional revenue. Our partners often experience a 10-50% increase in revenue, significantly enhancing their profitability and opening doors to new avenues for growth and innovation.
At Rokt, we value transparency in career development and compensation. Our clearly defined career ladder and transparent compensation structure are designed to motivate our team members to continually elevate their performance and redefine what’s possible in the industry.
Position Overview: Merchant Success Manager
The total compensation package for this role ranges from $77,000 to $92,000, which includes a base salary between $65,000 and $80,000, equity plan participation, and exceptional benefits.
Equity grants are awarded in good faith, subject to company guidelines, board approval, and individual eligibility.
Your Role:
As a Merchant Success Manager within our dedicated team, you will ensure our merchants derive maximum value from Rokt's Aftersell and product suites. You will manage well-structured playbooks to enhance partner retention and growth, ensuring efficient daily operations while proactively identifying and addressing inefficiencies to facilitate scaling.
As our clients' trusted advisor, you will combine relationship management with cutting-edge AI insights to foster long-term client satisfaction and growth. You will oversee crucial client partnerships, helping them maximize the potential of Rokt’s platform through strategic advice and data-driven marketing initiatives. If you are passionate about driving client success, solving complex business challenges with innovative technology, and want to play a key role in client growth, this opportunity is perfect for you.
Key Responsibilities:
- Manage Client Relationships: Serve as the primary contact for a portfolio of clients, building deep, trusting relationships and understanding their goals and challenges.
- Drive Client Growth: Create and implement strategic plans for each account to boost engagement and revenue, identifying upsell and cross-sell opportunities and proposing solutions for enhanced client success.
- Utilize AI & Data Insights: Leverage advanced analytics and AI to inform client strategies and enhance their operational efficiency.
