About the job
POS-31595
About Our Team
The Notetaker team is dedicated to revolutionizing live customer interactions by creating an intelligent layer that enhances communication. Our mission is to empower front-office teams to excel in every meeting and call, whether on video or voice.
We oversee the entire lifecycle of live conversations: accurately capturing and transcribing dialogue, simplifying meeting preparations through advanced calendar and workflow integrations, and transforming raw conversations into actionable insights. By merging state-of-the-art transcription with adaptive summaries, follow-ups, and conversation intelligence, Notetaker enables teams to prioritize human connections while the system manages the complexities.
About the Role
We are in search of a Lead Principal Software Engineer to play a crucial role in defining the technical vision for Notetaker. This position is at the crossroads of real-time systems, distributed infrastructure, and applied AI.
As a Lead Principal Engineer, you will craft the integration of live audio/video, transcription, and GenAI-powered insights into a dependable, low-latency production environment. You will empower the team to innovate rapidly while maintaining user trust, delivering features that feel extraordinary to users while ensuring reliability in real-world scenarios.
Key Responsibilities
- Design Real-Time Conversation Systems: Establish frameworks for ingesting, processing, and storing live audio and video data with precision and minimal latency.
- Hands-On Development: Write production-level code, spearhead significant projects, and take ownership of critical systems from inception to deployment.
- Integrate GenAI: Shape the integration of transcription, summarization, and conversation intelligence models into live and post-call workflows.
- Ensure Reliability and Trust: Lead decisions on observability, accuracy, privacy, and failure modes in non-deterministic systems.
- Product and UX Collaboration: Collaborate closely with Product and Design teams to ensure technical choices enhance clarity, utility, and user confidence.
- Cross-Functional Collaboration: Engage with Calendar, Calling, CRM, and AI teams to align on shared primitives and methodologies.
- Mentorship and Influence: Mentor senior engineers, shape architectural standards, and assist the organization in developing superior real-time and AI-powered systems.
