About the job
At 2U, we are driven by our mission to transform education by providing accessible, high-quality digital learning experiences. As the parent company of edX, the leading online learning platform, we facilitate over 4,000 online higher education offerings, empowering over 230 educational institutions and corporate partners to unlock human potential.
Position Overview:
As a Senior Salesforce Developer at 2U, you will play a pivotal role in leading a team of engineers and administrators in the development and maintenance of essential business systems that support our esteemed university partners. You will utilize your technical expertise to define the strategic direction for an education-focused CRM, with a primary focus on Agentforce and Data Cloud implementations, ensuring effective and value-driven outcomes for our business.
Key Responsibilities:
- Lead a team of Salesforce engineers in the design, development, and maintenance of 2U’s core business systems and CRM infrastructure.
- Engage in hands-on development and prototype innovative capabilities.
- Provide support and maintenance for production systems, including triaging, diagnosing, and resolving platform defects and incidents to guarantee system stability and reliability.
Collaboration & Governance:
- Establish and enforce technical best practices for development, architecture, and quality assurance to ensure reliable, scalable, and secure systems.
- Collaborate closely with business stakeholders to translate complex requirements into technical solutions that align with core business services.
- Mentor and coach team members, fostering a culture of technical excellence and continuous improvement.
Solution Architecture & Design:
- Drive the conceptualization, design, and implementation of innovative solutions, particularly focusing on leveraging and integrating Agentforce and Data Cloud.
