IVR Quality Analyst

Join Artech Information Systems LLC as an IVR Quality Analyst, where you will play a pivotal role in ensuring the quality and performance of our Interactive Voice Response (IVR) systems. You will be responsible for analyzing call flows, conducting performance testing, and identifying areas for improvement to enhance customer experience.

We are seeking a skilled and motivated Appian BPM Analyst to join our dynamic team at Sonsoft Inc. located in Charlotte, North Carolina. As an Appian BPM Analyst, you will play a crucial role in optimizing business processes and enhancing operational efficiency through the Appian platform.Your responsibilities will include analyzing business requirements, designing solutions, and implementing process improvements that drive organizational growth. You will collaborate closely with cross-functional teams to ensure successful project delivery and facilitate the seamless integration of Appian BPM solutions.

Role overview CPi Security is hiring a Quality Assurance Analyst in Charlotte, North Carolina. This role supports the quality of call center operations by monitoring and evaluating calls across multiple departments. Using departmental score sheets in the VPI Voiceprint and CIC application, the analyst reviews call quality and flags important issues for supervisors. The work contributes directly to improving call center performance and service standards. Main responsibilities Monitor and score calls throughout the call center, including sales, retention, troubleshooting, and account creation calls. Identify recurring issues, document them, and provide feedback to the supervisory team. Collaborate with supervisors and trainers to recommend training needs and topics. Communicate quality concerns to supervisors and managers as they arise. Create quality statistics reports using VPI, broken down by department and representative. Assist the Quality Assurance Supervisor with quality assurance, training, and coaching projects.

Join Artech Information Systems LLC as a Technical Business Analyst in Charlotte, where you'll play a pivotal role in bridging the gap between business needs and technology solutions. Your expertise will drive key projects and enhance operational efficiencies.

Join our dynamic team at Artech Information Systems LLC as a Systems Support Analyst specializing in Documentation. In this role, you will be instrumental in ensuring the seamless operation of our systems while crafting and maintaining critical documentation to support our processes.Your keen eye for detail and ability to analyze system requirements will contribute to the overall efficiency of our projects. Collaborate with cross-functional teams to gather information, document procedures, and provide user support, ensuring that all stakeholders have access to the latest system updates and operational guidelines.

Join our dynamic team as a Systems Quality Assurance Analyst, where you will play a pivotal role in ensuring the quality and reliability of our software systems. You will be responsible for designing and executing test plans, identifying defects, and collaborating with development teams to enhance overall system performance.

Join Prosidian Consulting as a Systems Analyst specializing in Comprehensive Operational Support. In this role, you will leverage your analytical skills to enhance operational efficiencies and support our clients with innovative solutions. You will work collaboratively with cross-functional teams to identify system requirements and deliver actionable insights.

Join Prosidian Consulting as a Records Analyst, where you will play a vital role in providing comprehensive operational support. You will be responsible for managing and analyzing records to ensure accuracy and compliance while contributing to the efficiency of our operations.This position requires attention to detail, strong analytical skills, and the ability to work collaboratively with various teams. If you are passionate about data management and operational excellence, we invite you to apply.

Join 360IT Professionals as a Data Analyst and play a crucial role in transforming data into actionable insights. You will analyze complex datasets, develop reporting tools, and collaborate with cross-functional teams to drive data-driven decision-making.

We are seeking a talented and detail-oriented DataStage Analyst to join our dynamic team at Sonsoft Inc. in Charlotte, North Carolina. As a DataStage Analyst, you will play a crucial role in analyzing and managing data integration processes using IBM DataStage tools. Your expertise will help us optimize data flow, improve reporting capabilities, and drive data-driven decision-making across the organization.

Join Mosaic Therapy as a Clinical Behavior Analyst in Training, where you will play a crucial role in delivering high-quality behavioral health services. This position is designed for individuals who have completed 1000+ hours of clinical training and are eager to advance their careers in a supportive and dynamic environment.

StepStone Group is a global leader in private markets, providing customized investment solutions, expert advisory services, and insightful, data-driven analysis to investors around the globe. Utilizing our extensive platform and unparalleled intelligence across various sectors and strategies, we empower our clients with the insights they need to thrive.Position Overview: StepStone Private Wealth Solutions is in search of an Analyst/Associate possessing strong quantitative, qualitative, and interpersonal skills to bolster our product management initiatives across financial platforms worldwide. This role involves overseeing and managing data associated with five distinct portfolio strategies while ensuring the accuracy of information disseminated externally.The primary responsibility of the Analyst/Associate is to create high-quality, consistent responses, fund materials, and other analyses in reply to inquiries from both current and prospective platforms. Collaborating closely with existing product management team members, the Analyst/Associate will learn the processes and expectations, gaining exposure to all levels within the firm. Candidates should demonstrate a commitment to understanding the underlying products and the competitive product landscape to effectively support these efforts. A foundational knowledge and interest in private market investments—specifically private equity, infrastructure, real estate, and private debt—along with strong interpersonal and project management skills are essential. The ideal candidate will be highly analytical and possess a strong curiosity for data interpretation. Exceptional written communication skills, organization, attention to detail, and relationship-building capabilities are crucial for success in this role.

Prosidian Consulting is seeking a dedicated and detail-oriented Research Analyst I to join our dynamic team in Charlotte, NC. In this role, you will be responsible for conducting thorough research, analyzing data, and providing insightful recommendations to support our consulting projects. If you are passionate about research and data analysis, this is an excellent opportunity to advance your career in a supportive environment.

As a KYC Analyst at bcforward, you will play a crucial role in ensuring compliance with regulations and maintaining our commitment to customer security. Your responsibilities will include conducting thorough customer due diligence, analyzing risk factors, and collaborating with various departments to streamline the KYC process.We are looking for detail-oriented professionals who possess strong analytical skills and a passion for compliance. You will be instrumental in helping our organization meet its KYC obligations and enhance our customer onboarding experience.

Employee Applicant Privacy NoticeAbout Us:Join us in shaping a more promising financial future.At SoFi, we are transforming the way individuals perceive and engage with personal finance. We are a pioneering financial services provider and national bank, leveraging cutting-edge, mobile-first technology to assist millions of members in achieving their financial aspirations. As the industry undergoes a significant evolution, we stand at the forefront, proud to make a positive impact on people's lives, guided by our core values. Be a part of our mission to invest in yourself, your career, and the financial landscape.Role OverviewThe Mortgage Quality Control Analyst plays a vital role in conducting comprehensive evaluations of mortgage loan files to ensure adherence to federal and state regulations, agency/investor standards, and internal policies. This position identifies defects, documents findings, and provides actionable insights to enhance loan quality and mitigate organizational risk. The QA Analyst works collaboratively with Underwriting, Operations, and Compliance teams to address issues and promote ongoing quality improvements.Key ResponsibilitiesLoan File AuditingPerform detailed pre-funding, post-closing, or targeted audits of mortgage loan files.Verify the accuracy of loan data, documentation, disclosures, and calculations.Ensure compliance with federal and state regulations (TRID, RESPA, TILA, ATR/QM, HMDA) and agency/investor standards (Fannie Mae, Freddie Mac, FHA, VA, USDA).Document findings clearly and consistently, including supporting evidence and guideline references.Quality & Compliance ReviewIdentify defects, inconsistencies, and risk factors that may affect loan salability or regulatory compliance.Escalate complex or significant issues to management for further review.

Join LendingTree as a Financial Analyst and play a pivotal role in our mission to empower consumers through financial education. In this position, you will analyze financial data, develop forecasting models, and provide actionable insights to drive strategic decision-making across the organization.

Join Artech Information Systems LLC as a Systems Support Analyst specializing in Java Applications. This role is crucial in ensuring the smooth operation and support of our Java-based systems. You will work closely with development teams and end-users to troubleshoot issues, enhance system functionality, and contribute to project implementations.

Join Prosidian Consulting as a Management Analyst, where you will be integral to driving operational success and strategic initiatives. In this role, you will analyze processes, develop recommendations, and support project implementation to enhance organizational efficiency.

Join our dynamic team at Prosidian Consulting as a Financial Analyst focused on providing comprehensive operational support. In this role, you will analyze financial data, prepare reports, and assist in strategic decision-making to drive our clients' success.

As a Business Analyst at Prosidian Consulting, you will play a critical role in enhancing our operational support systems. You will work collaboratively with cross-functional teams to analyze business processes, identify areas for improvement, and implement solutions that drive efficiency and effectiveness. Your analytical skills will be essential in gathering and interpreting data to support decision-making and strategic planning.