About the job
Position: Front Office Manager
Location: Fairfield by Marriott, Chester, VA
Address: 12400 Redwater Creek Rd, Chester, VA 23831
About Us:
At Fairfield by Marriott in Chester, VA, we are committed to providing our guests with the highest level of hospitality and comfort. Our team is dedicated to ensuring that each visitor enjoys a memorable experience marked by exceptional service and welcoming atmosphere.
Job Overview:
We are looking for a dynamic and detail-oriented Front Office Manager to lead our front desk operations. This key role involves managing guest check-in and check-out processes, overseeing reservations, and collaborating with other departments to fulfill guest requests effectively. The ideal candidate will possess robust leadership capabilities, outstanding communication skills, and a genuine desire to deliver superior service.
Key Responsibilities:
- Oversee daily front desk operations, ensuring smooth check-in, check-out, and guest inquiries.
- Train, mentor, and inspire front desk personnel to uphold our service standards.
- Manage reservations and cancellations, ensuring optimal room assignments.
- Keep accurate records of guest details, room availability, and financial transactions.
- Address guest concerns and complaints in a timely and professional manner.
- Coordinate with housekeeping, maintenance, and other departments to enhance guest satisfaction.
- Supervise cash handling processes and ensure daily transaction reconciliation.
- Monitor room inventory to maximize revenue and occupancy rates.
- Enforce hotel policies and procedures to maintain safety and security.
- Stay informed on industry trends to continuously elevate service quality.
