About the job
The Application Support Analyst for CRM & Client Portal at Libertex Group will play a key role in maintaining and supporting platforms that serve a global client base. This remote position is based in Colombia and centers on ensuring smooth operation of the company’s CRM systems and client-facing portals.
Role overview
This role focuses on providing technical support and troubleshooting for CRM and client portal applications. The analyst will help resolve user issues, monitor system performance, and work with internal teams to address technical challenges. Clear communication and a detail-oriented approach are important for success in this position.
What you will do
- Support CRM and client portal platforms, responding to technical issues and user inquiries
- Monitor system health and escalate incidents as needed
- Collaborate with IT and product teams to resolve problems and improve user experience
Requirements
- Experience supporting CRM systems or client portals
- Strong problem-solving skills and attention to detail
- Ability to communicate technical information clearly
Libertex Group has operated in fintech for over 26 years, serving more than 3 million clients worldwide and offering access to over 300 tradable assets. The company values practical technology solutions that make a difference for users.
