Senior Associate - Operations

Join our dynamic team at WNS Global Services as a Senior Associate - Operations. In this pivotal role, you will be responsible for optimizing operational processes, ensuring efficiency, and driving excellence in service delivery. Collaborate with cross-functional teams to implement best practices and innovative solutions that enhance our operational capabili…

About GapstarsGapstars collaborates with Europe’s most innovative tech companies, from groundbreaking startups to rapidly scaling enterprises, to build efficient remote engineering teams. With our headquarters in the Netherlands and talent hubs in Sri Lanka and Portugal, we boast a team of over 275 engineers dedicated to tackling real-world problems through cutting-edge technologies. Our diverse teams operate across various domains, including networking, marketplaces, SaaS, and AI, creating scalable solutions that yield impactful results. If you're seeking a workplace that values technical excellence, a vibrant culture, and opportunities for growth, we invite you to join Gapstars.Role OverviewWe are in search of a proactive Microsoft AI Lead to architect our enterprise agents and promote AI accessibility across the organization. In this role, you will serve as a crucial link between advanced engineering and business facilitation. A key aspect of your responsibilities will involve mentoring and advocating for non-technical business teams, guiding them in the safe development of their personalized Copilots and automations.At Gapstars, we embrace T-shaped engineers: while you will oversee the Microsoft AI ecosystem (including Copilot, Azure, and Power Platform), your work will be collaborative, engaging closely with our AWS/n8n Lead, and occasionally diving into AWS tasks while they support you in Azure.Key ResponsibilitiesBusiness Enablement (Citizen AI): Empower and guide business units to create their own Copilots and workflows through workshops, documentation, and acting as the internal advocate for AI adoption.Agent Architecture & Governance: Establish enterprise guardrails (Entra ID, Purview, Citizen Toolkit) to ensure safe building practices for business users, and implement complex multi-agent systems when business requirements exceed low-code capabilities.Pro-Code AI & RAG: Develop custom models, backend logic, and RAG pipelines utilizing Azure AI Foundry and Azure AI Search to support both engineering and business-led Copilots.Cross-Cloud Collaboration: Work closely with the AWS Lead, sharing expertise on Microsoft integrations (Graph API, Entra ID) and engaging with n8n or Amazon Bedrock to align with the broader team objectives.

Join WNS Global Services as a Senior Associate in our Operations team. In this pivotal role, you will be responsible for optimizing processes, enhancing operational efficiency, and providing strategic insights to drive business success. Your expertise will contribute to the seamless execution of our operations, ensuring we deliver exceptional value to our clients.

We are seeking an exceptional Associate Principal Engineer, Delivery to lead our technology projects in the Banking, Financial Services, and Insurance (BFSI) sectors. You will be responsible for orchestrating end-to-end project delivery, ensuring that we meet our clients' needs with precision and excellence.Lead the management of project scope, timelines, budgets, and risk, while ensuring quality standards are met.Oversee cross-functional teams including architecture, development, QA, and DevOps.Ensure compliance with Software Development Life Cycle (SDLC) processes such as estimation, design, development, testing, deployment, and support.Drive Agile and Hybrid delivery models tailored to client requirements, tracking KPIs and managing escalations to ensure high customer satisfaction (CSAT).Act as the primary liaison for client IT and business teams, fostering strong executive relationships.Conduct governance meetings and status reports, identifying opportunities for upselling and cross-selling services.Build and maintain a robust pipeline of leads within BFSI accounts, collaborating with solution architects to design winning solutions.Prepare cost estimations, pricing models, and commercial proposals, and participate actively in RFP/RFI processes.Provide technical leadership with a deep understanding of banking systems, integration architectures, cloud platforms (preferably AWS/Azure), and data/reporting systems.Guide architecture discussions to ensure scalable and secure solutions that comply with BFSI regulations.

The LinkedIn Brand & Lead Growth Specialist will collaborate closely with the CEO to elevate Homey’s brand presence and implement effective outbound growth strategies. This is a dedicated in-house role focused on transforming LinkedIn into a primary lead generation platform for our operations in the UK.Key ResponsibilitiesDevelop and schedule impactful weekly posts centered on UK property trends and conveyancing insights.Conduct outbound prospecting to engage UK Estate Agents and Mortgage Brokers.Oversee the CEO’s LinkedIn direct messages, nurturing warm leads and coordinating meetings on his behalf.Create engaging content optimized for LinkedIn, including graphics and concise copy.Produce “Life at Homey” content to highlight our vibrant office culture in Sri Lanka and attract exceptional talent.Deliver monthly reports on reach, engagement metrics, and the quality of leads generated.

Orfium delivers rights management and data solutions for the music and entertainment industry. With a global team of over 700 professionals, Orfium works with major organizations including Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing. The company helps creators, rights holders, and media companies track, manage, and monetize their content on platforms such as YouTube and TikTok. Role overview The Team Lead - YouTube Claims Operations will oversee the YouTube Claims Team in Colombo. This position manages daily workflows, monitors productivity, and provides coaching and mentoring to team members. Responsibilities include analyzing data from multiple platforms, staying informed about process updates, and working closely with Music Copyright Associates and Specialists to discuss performance objectives. What you will do Lead, train, and mentor claimers to help them reach process goals and manage claims accurately. Support claimers in identifying claimable content and completing daily tasks. Analyze team performance metrics and prepare reports for senior management. Conduct performance evaluations, identify development needs, and implement strategies to improve claim accuracy and efficiency. Identify operational inefficiencies, recommend improvements, and monitor the impact of changes on productivity. Provide ongoing training on new software tools and industry trends to keep the team current. Maintain clear communication with internal teams and management, addressing concerns and resolving conflicts when they arise. Document and share quality assurance findings and strategic initiatives with senior management. Assess risks within the team and take steps to mitigate them, supporting smooth project delivery. Participate in hiring processes to help evaluate and select new team members. Handle additional tasks as needed to support the team’s success. Location This role is based in Colombo, Western Province, Sri Lanka.

Join WNS Global Services as a Senior Operations Associate and play a key role in optimizing our operational processes. We are looking for a dedicated professional who can enhance productivity and efficiency while ensuring top-notch service delivery. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact our success.

Gapstars, based in the Netherlands, delivers software development services and builds remote teams in Sri Lanka and Portugal. The company supports tech businesses with technology solutions aimed at growth. Over 300 professionals at Gapstars help partners turn scalable software into reliable, high-performance products. Role overview The Senior Quality Assurance Lead guides quality and security practices within the product team. This role shapes and maintains the quality framework, focusing on improving release stability and embedding quality assurance throughout the development cycle. What you will do Lead quality and security initiatives within the product team Develop and maintain the team's quality framework Work to improve release stability and reduce production issues Collaborate closely with engineering and product teams Balance hands-on testing with strategic leadership Support continuous improvement in testing approaches and team practices

Join our dynamic team at WNS Global Services as a Senior Associate in Financial Analysis. In this pivotal role, you will leverage your analytical skills and financial expertise to drive impactful decision-making processes. Collaborate with cross-functional teams to ensure the accuracy and integrity of financial data, and provide insights that support business strategies.

Role overview Acumatica seeks an Associate Lead - Quality Assurance Engineer based in Colombo. This position centers on maintaining high quality standards for software products. The Associate Lead plays a key role in guiding quality assurance activities, supporting less experienced QA engineers, and partnering with teams from other disciplines to enhance testing practices. Key responsibilities Oversee quality assurance efforts for ongoing software projects Mentor and assist junior QA engineers Work with cross-functional teams to refine testing processes and methodologies

Join our dynamic team at Orfium as a Project Associate for our April intake! In this role, you will support a variety of projects, ensuring they are executed efficiently and effectively. You will work closely with project managers and team members to facilitate communication, track progress, and report on project status. This position is ideal for individuals looking to kickstart their career in project management within a vibrant and innovative environment.

Role overview Speechify seeks a Tech Lead to join the Android Core Product team in Colombo, Sri Lanka. This position steers Android development and plays a key part in shaping the future of Speechify’s mobile apps. What you will do Lead Android projects through all stages, from initial concept to final release Collaborate with engineers, designers, and product managers to deliver features that enhance the user experience Make technical decisions and establish best practices for the Android team Promote teamwork across different groups to achieve product objectives

Orfium builds technology for the music and entertainment sector, specializing in rights management and data solutions. With a team of over 700 people across cities like Los Angeles, London, Dublin, Athens, Sofia, and Tokyo, Orfium supports clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing. The company helps creators, rights holders, and media organizations track, manage, and monetize content on platforms including YouTube and TikTok. Orfium emphasizes innovation, openness, and accountability, offering a flexible hybrid work setup and a global culture. Role overview The Data Processing Associate - Music Metadata Specialist focuses on transforming raw music metadata into structured information used for royalty payments and copyright management. This role supports networks, producers, performing rights organizations, and other entities involved in music copyright. Main responsibilities Enter and record music metadata from electronic sources into processing systems for royalty reporting Verify processed data to meet accuracy standards Identify and resolve discrepancies in metadata input, including both routine and complex issues Take part in quality assurance to address data-related problems Complete priority tasks related to metadata processing Support and guide other data processing team members as needed Collaborate with management and peers to meet weekly and monthly deadlines Maintain clear communication with supervisors and team members Assist with additional company projects when required Requirements GCE A/Ls or GCE O/L with a relevant certificate or diploma Strong proofreading skills Proficiency with Google Drive and email communication Ability to use Google Sheets and Docs, plus solid internet research and basic computer skills Excellent English communication skills, both spoken and written Benefits Competitive salary package Flexible hybrid work model Comprehensive private health and life insurance Access to the latest technology Collaborative, inclusive, and international workplace

About UsOrfium is a pioneering technology company reshaping the music and entertainment sectors with state-of-the-art rights management and data solutions. Our diverse team of over 700 professionals operates from various global locations, including Los Angeles, London, Dublin, Athens, Sofia, and Tokyo. We collaborate with industry giants like Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.Our goal is to empower creators, rights holders, and media organizations to efficiently track, manage, and monetize their content across platforms such as YouTube and TikTok. At Orfium, you will become a part of a dedicated, multicultural team comprising developers, designers, scientists, and music enthusiasts, all thriving in an innovative hybrid workspace that values creativity, transparency, and accountability.RoleAs a Data Processing & Analytics Associate, your focus will be on analyzing, researching, and processing music metadata, ensuring it is structured and precise. Your work will facilitate the accurate reporting of music royalties for various stakeholders including Networks, Producers, Performing Rights Organizations, and other music copyright entities.

Join our dynamic R&D team as a Senior Lead Software Engineer (.NET, C#) at Acumatica! In this pivotal role, you will collaborate with a talented team of developers to design, create, and maintain large-scale, cloud-based ERP, CRM, and web applications utilizing Microsoft technologies such as .NET, C#, and MS SQL Server for businesses across the globe.Engage in the architecture, development, and customization of business applications.Create robust data access layers, business objects, and presentation layers.Innovate and develop modular enterprise-grade software solutions.Provide support for legacy code, focusing on optimization and refactoring.Conduct thorough code analysis to identify and resolve functionality errors.Collaborate with development partners on architecture and code review processes.Mentor and guide developers within Acumatica’s development network while promoting the Acumatica ERP framework.

Join Our Team at GapstarsAt Gapstars, a premier software development services provider headquartered in the Netherlands, we specialize in creating agile remote teams in Sri Lanka and Portugal, dedicated to empowering innovative tech companies. With over 300 talented TechStars, we transform scalable software into impactful performance products that define the future. Our collaborators are ambitious tech firms aiming to dominate their markets.Role OverviewWe are seeking a Data Operations Engineer to become an integral part of our dynamic team. This role will revolve around our Python-based data engineering platform, which includes data lakes and processing pipelines. You will be responsible for developing and maintaining robust data pipelines, ensuring that our solutions are architected for optimal efficiency, security, reliability, performance, and cost-effectiveness.The ideal candidate will possess 1-2 years of experience in data engineering with a strong emphasis on data operations, including ETL/ELT processes, data management, and delivery. Excellent communication abilities, analytical skills, and meticulous documentation practices are essential, along with experience in collaborating with diverse business stakeholders.Key Responsibilities Manage multiple data load pipelines to ensure operational efficiency.Develop and maintain data solutions with a focus on best practices.Collaborate with cross-functional teams to gather and analyze data requirements.Implement data quality measures and performance tuning.

Join our innovative team at AMDT School of Creativity as an Associate Software Engineer specializing in .NET technologies. We are seeking passionate software engineers dedicated to developing scalable enterprise software solutions that enhance our application platforms. You will work across both front-end and back-end development environments, contributing to projects that aim to improve the user experience and add value to our creative initiatives.As part of our dynamic team at 'dottsnpixels', a technology company under the AMDT umbrella, you will collaborate with creative minds and technologists to craft solutions that positively impact people's lives.

About UsAt Orfium, we are a leading global technology innovator dedicated to transforming the music and entertainment industry through cutting-edge rights management and data solutions. With a team of over 700 professionals across various offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and beyond, we collaborate with esteemed partners such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.Our mission is to empower creators, rights holders, and media companies by enabling them to effectively track, manage, and monetize their content across platforms like YouTube and TikTok. Join our enthusiastic international team of developers, designers, scientists, and music enthusiasts in a flexible, hybrid work environment that values innovation, transparency, and ownership.Why Join Us?Embark on a journey to gain valuable experience within the global music tech industry while becoming proficient in YouTube’s Content Management System and digital rights management.RoleTransform your passion for music into a fulfilling career! As a Music Copyright Associate, you will delve into YouTube to identify unlicensed songs, remixes, and soundtracks. Safeguard artists' rights, submit accurate claims, and ensure fair compensation for creators while keeping up with the latest music trends and viral hits. This is your opportunity to merge your love for music with an impactful, fast-paced role in the digital music landscape.What You’ll DoUtilize your auditory skills to identify and claim client assets in YouTube videos, ensuring precise claims.Adhere strictly to YouTube’s copyright policies and internal guidelines during all activities.Conduct thorough research in music databases to confirm composers and ownership rights.Collaborate closely with supervisors to analyze trends, catalog discrepancies, and develop claiming strategies.Enhance revenue growth through diligent asset management.

About GapstarsGapstars is a dynamic partner to some of Europe’s most innovative tech firms, ranging from disruptive startups to rapidly growing scaleups. We specialize in building high-performing remote engineering teams and are headquartered in the Netherlands, with talent hubs located in Sri Lanka and Portugal. Our team of over 275 engineers excels at addressing real-world challenges using cutting-edge technologies across various domains, including networking, marketplaces, SaaS, and AI, thereby delivering scalable solutions that yield impactful results. If you seek an organization that fosters technical excellence, a robust culture, and opportunities for personal and professional growth, you will find your place at Gapstars.Your RoleAs a Senior Data Engineer, you will be instrumental in the design, construction, and maintenance of scalable and reliable data solutions on the Google Cloud Platform (GCP). Your responsibilities will include developing robust pipelines into BigQuery, implementing transformations (preferably using dbt), and ensuring high standards of data quality and operational stability. Additionally, you will support monitoring and observability efforts, particularly working with BI tools (such as Power BI) primarily for monitoring and validation, rather than as a BI developer.Key Responsibilities1) Data Engineering & Architecture (GCP-first)Design and enhance data solutions on GCP, selecting services and architecture patterns with a focus on scalability, reliability, performance, and cost efficiency.Construct and uphold comprehensive data pipelines (primarily batch processing, with streaming/event-driven solutions where applicable).Develop and sustain the structure of the BigQuery warehouse: establish data modeling conventions, implement partitioning/clustering strategies, and optimize for performance and cost.Define and execute integration patterns for ingesting data from various sources (such as enterprise systems, SharePoint, external APIs, and cloud storage).Ensure datasets are reusable, well-structured, and analytics-ready to effectively support reporting, monitoring, and future modeling requirements.2) Transformations (dbt as a priority)Implement transformation logic using SQL and Python, ideally utilizing dbt for standardized modeling and testing.Establish standards for modular, maintainable transformations and comprehensive documentation.Contribute to best practices surrounding version control, code reviews, and deployment for transformation workflows.3) Data Quality, Reliability & GovernanceDevelop and maintain data quality controls, including validation, source system reconciliation, and consistency checks.Oversee pipeline health, data freshness, and reliability; proactively troubleshoot incidents to prevent recurrence.Support data governance practices such as naming conventions, access principles, and compliance standards.

Role overview ifs1 is seeking a Lead, Senior Lead, or Principal AI Engineer in Colombo. The focus of this position is on designing and building advanced AI solutions that enhance user experiences and make business operations more efficient. What you will do Design and implement AI systems tailored to real business challenges Collaborate with multidisciplinary teams to deliver intelligent solutions Oversee projects from initial concept to deployment, maintaining high technical standards Location This position is based in Colombo.