About the job
Orfium delivers rights management and data solutions for the music and entertainment industry. With a global team of over 700 professionals, Orfium works with major organizations including Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing. The company helps creators, rights holders, and media companies track, manage, and monetize their content on platforms such as YouTube and TikTok.
Role overview
The Team Lead - YouTube Claims Operations will oversee the YouTube Claims Team in Colombo. This position manages daily workflows, monitors productivity, and provides coaching and mentoring to team members. Responsibilities include analyzing data from multiple platforms, staying informed about process updates, and working closely with Music Copyright Associates and Specialists to discuss performance objectives.
What you will do
- Lead, train, and mentor claimers to help them reach process goals and manage claims accurately.
- Support claimers in identifying claimable content and completing daily tasks.
- Analyze team performance metrics and prepare reports for senior management.
- Conduct performance evaluations, identify development needs, and implement strategies to improve claim accuracy and efficiency.
- Identify operational inefficiencies, recommend improvements, and monitor the impact of changes on productivity.
- Provide ongoing training on new software tools and industry trends to keep the team current.
- Maintain clear communication with internal teams and management, addressing concerns and resolving conflicts when they arise.
- Document and share quality assurance findings and strategic initiatives with senior management.
- Assess risks within the team and take steps to mitigate them, supporting smooth project delivery.
- Participate in hiring processes to help evaluate and select new team members.
- Handle additional tasks as needed to support the team’s success.
Location
This role is based in Colombo, Western Province, Sri Lanka.
