Workplace Support Specialist - Expert Level

Role Overview Deutsche Telekom IT Solutions is looking for an experienced Workplace Support Specialist to help keep daily operations running smoothly. This role is based in Budapest, Debrecen, Pécs, or Szeged. What You Will Do Troubleshoot technical issues affecting workplace systems and devices Support users with both software and hardware questions or prob…

As a Senior Service Manager, you will be a key player in ensuring the successful delivery of services as outlined in client contracts. Your responsibilities will include:• Overseeing the fulfillment of contractual obligations in terms of content, quality, and financial aspects.• Engaging in regular communication with clients on strategic and operational topics.• Financial planning and monitoring of contracts.• Coordinating internal and external teams involved in service delivery.• Participating in Service Review Meetings.• Identifying sales opportunities and managing related processes, leveraging your product expertise.• Managing escalations and addressing complaints related to operations, orders, projects, and billing while improving related processes.• Maintaining and enhancing customer satisfaction.

Join Deutsche Telekom IT Solutions as an AI Architect specializing in Python and Large Language Models (LLM). In this role, you will be pivotal in designing and implementing cutting-edge AI solutions that enhance operational efficiencies and drive innovation across various platforms.

Remote (FR / DE) | On-site – Debrecen (EN only) | Monday–Friday, daytime scheduleJoin the expanding support teams of MP Solutions, where we partner with international clients seeking dynamic Customer Success Specialists fluent in multiple languages. If you are passionate about cultivating lasting customer relationships, driving business success, and thriving in an organized international environment where your language skills are utilized every day, this opportunity is perfect for you.Your responsibilitiesFoster and sustain robust, long-term relationships with clients.Guide customers throughout their journey with proactive and reactive communications.Comprehend customer business goals and articulate what success looks like for them.Develop and implement customer success strategies to ensure value realization.Recognize and mitigate churn risks.Spot growth and expansion opportunities.Address incoming customer inquiries about products, services, and administrative matters.Assist customers and internal teams with billing and administrative tasks.Collaborate closely with global stakeholders and teams.Deliver precise and reliable information tailored to the customer’s level of understanding.Ensure adherence to data privacy and security policies.Working hoursRemote roles: 08:00–17:00 or 09:00–18:00On-site (Debrecen): 09:00–18:00 or 10:00–19:00

Budapest / Debrecen | On-site | Monday–Friday, daytime scheduleJoin the growing support teams of MP Solutions as a Technical Support Analyst where your language skills and technical prowess will make a significant impact. If you have a passion for resolving technical challenges and providing exceptional customer service, this opportunity is perfect for you!Your ResponsibilitiesDeliver outstanding customer support through phone, chat, and email.Assist users with technical troubleshooting to ensure optimal product performance.Manage customer inquiries, complaints, and order-related questions with professionalism.Provide detailed information about products and services to enhance customer satisfaction.Collaborate with internal teams to efficiently resolve issues.Foster a positive customer experience that encourages retention.What We’re Looking ForFluent English (minimum B2 level).Proficiency in one of the following languages at B2–C1 level: German French Dutch Experience in customer support or technical support is a plus.Excellent communication and problem-solving abilities.Must be willing to work on-site in Budapest and/or Debrecen.

Deutsche Telekom IT Solutions seeks a Bilingual Business Analyst (English & German) to help analyze business processes and support projects in customer finance and partnerships. The position is open in Budapest, Debrecen, Szeged, and Pécs. Main responsibilities Analyze existing business processes to identify strengths and areas for improvement Collaborate with teams from various departments to gather information and align on solutions Contribute to projects focused on customer finance and partnerships Requirements Fluency in both English and German Strong analytical thinking Comfort working with colleagues from diverse backgrounds Location This position can be based in Budapest, Debrecen, Szeged, or Pécs.

Deutsche Telekom IT Solutions is hiring a Bilingual Service Delivery Manager who is fluent in both German and English. This position focuses on supporting clients and ensuring that service delivery meets high standards across several Hungarian cities. Key responsibilities Oversee service delivery for clients, using German and English in daily communication Manage and refine service delivery processes to maintain quality Collaborate with cross-functional teams to improve service offerings Respond to client needs and uphold service quality standards Locations Budapest Szeged Pécs Debrecen

Join our dynamic team as a Senior Frontend Developer, where your expertise in frontend technologies and fluency in German will play a crucial role in delivering exceptional digital solutions. You will collaborate closely with cross-functional teams to create engaging and user-friendly applications that meet our clients' needs.

Deutsche Telekom IT Solutions seeks a Senior Developer to join the T Cloud Public team. This position is available in Debrecen, Pécs, Szeged, or Budapest. Key responsibilities Develop and enhance cloud solutions for clients, prioritizing both innovation and efficiency. Collaborate with colleagues across teams to design, build, and maintain scalable cloud applications. Maintain high standards for software quality and reliability throughout the development process. Diagnose and resolve complex technical issues as they occur. Requirements Proven experience in building and maintaining cloud-based applications. Strong analytical and problem-solving skills, with a focus on delivering quality results. Comfortable working within cross-functional teams on technical projects. Proactive mindset and willingness to tackle new challenges.

Join our team as an Enterprise Architect where you will play a pivotal role in shaping the future of our technology landscape. We are seeking a talented individual who is proficient in German and has a passion for designing robust IT infrastructures. You will work collaboratively within our Infrastructure Operations department to drive innovative solutions that enhance our service offerings.

Join our dynamic team as a Senior Business Analyst specializing in Product Modelling for our innovative ITSM platform. This platform serves as the primary digital interface for Deutsche Telekom (DTAG) to engage with our extensive B2B customer base throughout their entire contract lifecycle. Within the ITSM platform, all DTAG products and services are meticulously detailed in a structured digital format known as product models, housed in our electronic product catalog.In this pivotal role, you will spearhead the development of customer-specific catalog entries as well as standard DTAG products offered through the ITSM platform. Collaboratively liaising with teams from Service Design, Solution Design, Product Portfolio Management, and DT IT, you will ensure that product models are crafted in a way that facilitates seamless catalog implementation.Your ResponsibilitiesEstablish a structured digital representation of products and services tailored for large B2B clients.In alignment with product prioritization, partner with Solution Design for customer-specific entries and Portfolio Management for standard offerings.Extract and organize all pertinent product data, including:product structureorder parametersdependenciesorder workflowsEnsure product models maintain an optimal level of complexity, balancing simplicity with the requirements of ITSM use cases.Create product models using a Catalog Management Tool (to be introduced in 2026) or document them in a format that supports DT IT implementation.Develop and enhance a reusable product model library.Oversee and maintain product models throughout the product and contract lifecycle.Define, harmonize, and evolve product modelling guidelines for the ITSM platform team.Key ResponsibilitiesDesign and continuously refine product modelling guidelines for ITSM applications.Take full ownership of selected product models, encompassing:Gathering essential information from TDG experts (Solution Design & Portfolio Management)Defining models with a strong emphasis on reusabilityEnsuring compatibility with existing production modelsImplementing models directly or preparing detailed handover documentation for DT ITAdapting product models as contracts and products evolve over time.Manage and govern the product model library for future utilization.

Join our dynamic team at Deutsche Telekom IT Solutions as a Senior Testing Manager focused on Cloud Public Services. In this pivotal role, you will lead and oversee testing strategies and processes, ensuring the delivery of high-quality cloud solutions. You will collaborate closely with cross-functional teams to drive innovation and maintain our commitment to excellence.

As a Project Quality Manager at Deutsche Telekom IT Solutions, you will play a pivotal role in ensuring that our IT projects adhere to the highest quality standards. You will collaborate closely with project teams to implement quality assurance processes, conduct audits, and ensure compliance with industry regulations. Your fluency in German will be essential in liaising with our international clients and stakeholders.

Role Overview Deutsche Telekom IT Solutions is seeking a Junior Architect for the T Cloud Public team. This position is based in Budapest, Debrecen, Pécs, or Szeged. The role centers on designing and implementing cloud-based solutions alongside seasoned colleagues. What You Will Do Work with experienced architects to build scalable and secure cloud systems Support projects that help clients move to and benefit from public cloud platforms Contribute ideas and technical input to ongoing cloud architecture initiatives Impact Your work will help shape cloud solutions that support clients in their digital transformation journeys. This is a chance to grow technical skills while making a direct impact on real-world projects.