Technical Support Manager Tier 1 (m/f/d)

Join our dynamic global support team as a Technical Support Manager (Tier 1), where you will be the primary contact for our customers addressing their technical questions and concerns. In this role, you will efficiently resolve most inquiries utilizing our extensive knowledge base and manuals. Your responsibilities include accurately categorizing issues in o…

Quantum Systems GmbH stands at the forefront of advanced UAV technology, seamlessly integrating cutting-edge flight capabilities with intelligent mission software. Our latest systems exemplify the next generation of aerial operations:Twister: A compact tactical UAV engineered for swift deployment and versatile missions.Nexus: Our fully integrated Drone Port that facilitates remote, autonomous operations with up to three Twister aircraft.Reliant: A high-end endurance platform tailored for demanding, long-range missions.These innovative solutions create a cohesive ecosystem that transforms persistent aerial capabilities. To further bolster our global support team, we are on the lookout for a Tier 2 Technical Support Engineer who possesses robust engineering knowledge to ensure the reliability and performance of our systems in the field.Your Daily Mission Includes:Governmental Support: Provide expert technical assistance to government and defense clients, guaranteeing the reliable operation of Twister, Nexus, and Reliant systems across diverse mission scenarios.Technical Ticket Management: Manage customer inquiries using Jira Service Management, create thorough documentation, and partner with R&D and Engineering to tackle complex technical issues.Flight Data Analysis: Analyze flight logs, telemetry, and diagnostic data to identify problems, confirm system integrity, and propose corrective actions.Team Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales, and Training teams to align on customer requirements, optimize processes, and enhance the overall service experience.Continuous Learning: Keep abreast of new features, components, and operational capabilities to continuously enhance your technical expertise and the quality of support.Process Improvement: Contribute to internal knowledge repositories, craft troubleshooting guides, and recommend process improvements to boost efficiency and support quality.

Join our innovative Production Engineering team as a Production Support Engineer (m/f/d) where you will be instrumental in developing new testing setups and enhancing production workflows. Collaborating with our elite team of six, you will advance drone technology and contribute to our cutting-edge solutions.Your role will involve close collaboration with production and development stakeholders to elevate our manufacturing capabilities, supporting Quantum Systems' commitment to excellence in aerial data collection using small unmanned aerial vehicles (sUAVs).Your Daily Responsibilities:Integrate new processes into production while creating work instructions, training staff, and troubleshooting issues.Lead optimization projects within the production environment.Develop work instructions and test definitions, ensuring effective interdepartmental coordination.Conduct root cause analyses to resolve production issues.Manage departmental changes through effective communication and coordination.Perform time studies to uncover opportunities for process improvements.Understand and evaluate the implications of changes in relation to suppliers and global operations.Serve as a liaison between development and production teams.Design and plan test benches to facilitate new testing capabilities.

Role Overview Quantum Systems GmbH is looking for a (Senior) Group Accountant – M&A Integration Specialist to lead the operational side of post-merger integrations. This position sits in Gilching, Bayern, Germany, and focuses on bringing newly acquired companies into the Group’s accounting and financial structure. The role turns high-level integration strategies into daily processes, making sure each transition is smooth and effective. Main Responsibilities Post-Merger Integration Execution Carry out the post-merger integration (PMI) roadmap, following established guidelines from the M&A team. Coordinate daily integration activities for new acquisitions. Act as the main contact for local finance teams during integration. Guide new entities through onboarding into Group accounting, reporting, and consolidation routines. Operational Accounting Coordination Align local accounting practices with Group standards and stabilize ongoing operations. Monitor and ensure timely, accurate financial data delivery from all entities. Serve as the connection point between local entities and the Group Accounting/Consolidation team. Identify and resolve operational accounting issues that impact reporting and closing. Intercompany and Financial Flow Management Set up intercompany agreements and structures according to defined models. Oversee the execution of intercompany transactions, including goods, services, and cash flows. Improve and manage reconciliation processes between entities. Work closely with Tax, Controlling, and Operations to maintain compliance and consistency. Systems and Process Integration Support the integration of new entities into the ERP and finance systems.

As a Senior HR Business Partner (m/f/d), you will serve as a vital advisor to our leadership team, focusing primarily on the Research and Development (R&D) sector. You will actively contribute to the evolution of a robust and scalable HR Business Partnering function that significantly impacts our organizational growth.Your role involves close collaboration with various business areas to establish clear standards for teamwork, ensuring that HR is recognized as a key driver of growth, performance, and organizational advancement. You will blend strategic insight with effective execution, becoming a visible leader in promoting operational excellence.Key Responsibilities:Strategic HR Business Partnering (R&D Focus):Support designated business units, particularly in Engineering and R&D, providing guidance on organizational development, workforce planning, and talent management.HRBP Excellence:Set the standard for exceptional HR Business Partnering through clear consulting and effective execution.Business Collaboration & Execution:Translate business objectives into actionable people initiatives and work closely with HR Operations, Talent Acquisition, and Talent Development to implement them.Employee Relations Management:Handle intricate employee cases, including conflicts and performance issues, in a professional and solution-oriented way, collaborating with HR Operations and Legal as necessary.Organizational Development & Scaling:Identify organizational challenges proactively and develop sustainable solutions to enhance team dynamics, structures, and roles, particularly in the context of scaling R&D.HR Operating Model & Collaboration:Work closely with HR functions to ensure effective processes and clear interfaces that maximize HR's impact on the business.Data-Driven Insights & Prioritization:Utilize HR data and feedback to inform decision-making, prioritize initiatives, and implement high-impact solutions.

As a Facility Manager (m/f/d) at Quantum-Systems, you will play a crucial role in ensuring that our facilities are fully operational, secure, and meticulously maintained. Your dedication will significantly enhance the comfort of our employees and visitors, while facilitating seamless daily operations.Your practical skills, sharp attention to detail, and ability to work independently will be key in this role. By adopting a structured approach, you will ensure optimal maintenance of all technical systems and facilities.Your Daily Responsibilities:Conduct regular inspections and monitoring of building conditions.Independently manage minor repairs and maintenance tasks.Prepare and maintain meeting rooms to ensure functionality.Organize and execute material transport between buildings.Maintain cleanliness, order, and safety throughout the property.Timely report any major damages or necessary actions.

Join Quantum Systems as a Change Manager, a pivotal role within our dynamic operations team. You will oversee the comprehensive change management process, collaborating with our exceptional team of eight to redefine the horizons of drone technology.In this role, you will partner closely with stakeholders across product management, production, purchasing, and development to facilitate the transition of changes from development into series production. Your contribution will drive Quantum Systems towards becoming the leading provider of data collection solutions using unmanned systems (UXV).Your Daily Responsibilities:Lead the change management process, ensuring effective coordination between product management, supply chain, quality assurance, and production.Develop and update parts lists within Oracle NetSuite.Guarantee material availability for changes in series production and product launches, in conjunction with the purchasing team.Oversee the implementation of changes within the production process.Monitor the end-of-life process, ensuring material availability until the end of support.Advance the change management process for continuous improvement.

Join Quantum Systems as a Senior Documentation Manager, a pivotal role within our dynamic product management team. You will spearhead the development and standardization of both customer-facing and internal documentation, driving innovation in drone technology. Collaborating with our exceptional team, you will work closely with stakeholders from training management, engineering, marketing, and sales to create resources that empower users from novices to experts. Your commitment to understanding customer needs will support our mission to revolutionize decision-making through aerial data intelligence.Your Daily Responsibilities:Work in tandem with training managers, engineers, and marketing and sales personnel to produce and uphold high-quality training materials, including user manuals, training guides, e-learning content, and technical documentation.Innovate customer training resources by incorporating engaging formats, such as online videos, interactive demos, and modern learning tools.Effectively present and communicate training content in a clear, engaging manner tailored to diverse audiences to ensure efficient knowledge transfer.Serve as the editorial lead to guarantee consistency, accuracy, and alignment in all training documentation across Quantum Systems.Gather and analyze customer feedback to continuously enhance the relevance, clarity, and usability of training materials and inform future training strategies.

At Quantum Systems, we lead the charge in developing cutting-edge robotic and AI-driven drone technologies. Our mission is to create groundbreaking solutions for both enterprise and public-sector clients, often anticipating their needs before they arise. As a key member of our marketing team, you will enhance the digital presence of our brand, ensuring our advanced technologies are communicated online in a clear, relevant, and accessible manner.In this role, you will collaborate closely with marketing, product management, sales, and customer success teams, overseeing our digital marketing channels with a keen focus on website performance, search engine marketing, and data-driven campaigns. Your efforts will bring our innovative solutions to life in the digital realm. Our brand seeks a strong voice to resonate effectively in the online landscape.Your Daily Responsibilities:Oversee our website's structure, content, performance, and continuous optimization.Develop and implement a robust SEO strategy, encompassing on-page, content, and technical optimization.Plan, manage, and optimize SEA and paid advertising campaigns (e.g., Google Ads, LinkedIn Ads).Analyze user behavior, campaign performance, and conversion metrics to drive actionable optimization strategies.Work closely with content, design, and product teams to transform complex technologies into engaging digital content.Continuously enhance our digital showroom and support demand generation initiatives.Ensure brand consistency and messaging across all digital platforms.

Join quantumsystemsgmbh as a Project Manager specializing in Post-Merger Integration and transformation. You will be pivotal in translating strategic plans into actionable tasks within our rapidly expanding organization. Your primary objective is to ensure the seamless execution of complex integration and transformation initiatives, maintaining transparency and timeliness throughout the process. You will collaborate closely with C-level executives, synchronize various workstreams, and establish order amidst the fast-paced environment of change and speed. Your expertise in organization, stakeholder engagement, and execution will drive the growth and performance of our organization.Your role transcends traditional project management; you will foster momentum, alignment, and tangible results during critical growth and transformation phases.Your Daily Responsibilities:Oversee Post-Merger Integration (PMI) activities across all streams by utilizing tracking tools, structured meetings, and diligent action-item follow-ups.Ensure clarity and progress monitoring across PMI workstreams, timelines, and interdependencies.Deliver hands-on operational support for executive initiatives related to organizational readiness, development, industrialization, and scaling.Design and implement project portfolio structures, governance frameworks, and oversight mechanisms.Lead complex transformation and strategic projects in dynamic, high-growth settings.Serve as a crucial liaison between leadership, project stakeholders, and key partners.Uphold documentation standards and facilitate effective knowledge management across projects.Manage multiple priorities and workstreams concurrently while maintaining focus and clarity.Ensure alignment of projects with business objectives and deliver measurable outcomes.

As a pivotal member of our team, the R&D & Project Procurement Manager will spearhead project procurement initiatives for our cutting-edge unmanned systems (UxV). You will engage with development programs from their inception, ensuring that procurement strategies, supplier networks, and cost frameworks are meticulously crafted during the early stages of development.By collaborating closely with R&D, product management, and production teams, you will leverage your procurement expertise to facilitate the seamless transition of innovative drone systems into mass production. Additionally, you will oversee project procurement for new products and actively enhance our supplier base within a high-tech environment.Your Daily Responsibilities:Lead project procurement efforts throughout the development lifecycle, from concept to series transfer (NPI/NPD).Participate early in R&D and engineering projects to establish procurement strategies, supplier structures, and cost models.Oversee procurement for prototypes, pre-series, and production ramp-ups (NPI/NPD).Select, qualify, and develop strategic suppliers and technology partners in electronics, mechanics, and system components.Conduct cost analyses, target costing, and make-or-buy evaluations in collaboration with technical teams.Ensure adherence to cost, schedule, and quality benchmarks within development programs.Perform supplier evaluations, risk analyses, and supplier development initiatives in compliance with aerospace and quality standards (e.g., EN9100).Assist in first article inspections, industrialization, and the transfer of new products to series production.Manage escalations, supplier risks, and technical clarifications in close coordination with engineering, quality, and program management.Conduct market analyses to identify new technologies, suppliers, and manufacturing capabilities.

As an Atlassian (Jira + Confluence) Administrator, you will play a pivotal role in our ERP & Atlassian Team, driving effective, scalable, and well-governed collaboration and workflow management across the organization.Your collaboration with stakeholders from various departments, including Operations, Support, Production, Engineering, Finance, and Supply Chain, will help to understand their processes, identify system needs, and implement optimized Jira workflows and Confluence structures. By ensuring that our Atlassian tools are stable, standardized, intuitive, and actively utilized, you will contribute significantly to achieving ambitious organizational goals — your contributions will make a meaningful impact.Your Day-to-Day Responsibilities:System Administration & Stability: Manage and configure Jira, Confluence, and associated Atlassian tools to ensure stability and performance.User & Permission Management: Implement role-based access control while ensuring security compliance across platforms.Customization & Workflow Management: Design Jira workflows, configure Confluence spaces, and develop automation rules for process streamlining.Governance & Best Practices: Establish standards for Jira and Confluence usage and provide training and guidance to teams.Project Management & Continuous Improvement: Lead upgrades, migrations, and new feature rollouts while driving process optimization and tool enhancements, managing external consultants and administrators across subsidiaries.

Join our dynamic supply chain team as a Strategic Procurement Manager, where you will play a pivotal role in shaping our supplier strategy for unmanned systems (UxVs). Your expertise will be crucial in selecting, developing, and nurturing long-term partnerships with suppliers, ensuring the availability of essential components for both production and development.In collaboration with Product Management, R&D, and Production Planning, you will help Quantum Systems maintain its leadership in drone technology. Your strategic vision and procurement skills will be vital in safeguarding the innovation and quality of our solutions.Your Daily Responsibilities:Strategic selection, development, and management of suppliers in hardware, electronics, and system components.Overseeing program and project procurement, along with coordinating outsourced manufacturing processes.Meeting cost, schedule, and quality objectives in procurement.Formulating and executing strategies for process improvement and supplier optimization.Conducting supplier audits, risk assessments, and development initiatives in compliance with EN9100 standards.Performing independent market analysis, discovering new supply sources, and evaluating alternative procurement methods.Managing escalations and quality concerns in close collaboration with other departments.

As we continue to expand and optimize our logistics capabilities to support our rapid international growth, we are seeking a dynamic Director of Logistics (m/f/d). In this pivotal role, you will architect and oversee our comprehensive logistics framework within a highly regulated, high-tech landscape.Your responsibilities will span the entire logistics spectrum—from Order Processing (including Commercial, Governmental, and Defense sectors) through Fulfillment & Distribution, Intercompany Supply, and Warehousing. Your primary goal will be to guarantee that our intricate, high-value systems are delivered to clients and internal stakeholders globally, punctually, securely, without damage, and in full compliance, even amidst evolving project conditions.Your Daily Responsibilities:Leadership & Strategic GovernanceDevelop, lead, and enhance a high-performing logistics organization that scales with our growth trajectory. Continuously refine our logistics strategy to align with product, production, and international expansion initiatives. Implement governance frameworks, KPIs, and reporting systems tailored for a high-tech, project-centric environment.Transparency & Operational ExcellenceChampion operational excellence, scalability, and resilience across all logistics functions. Foster management-level visibility into delivery performance, potential risks, and readiness for execution.Order Processing (Commercial, Governmental & Defense)Oversee the entire execution model for orders across commercial, governmental, and defense sectors. Craft structured order-processing frameworks for serial, project-based, and mission-critical deliveries, ensuring seamless transitions and robust execution alignment with Sales, Program Management, and Compliance teams.Fulfillment & DistributionEstablish and manage global fulfillment and distribution strategies for high-value systems, ensuring timely, secure, and damage-free deliveries worldwide. Select, manage, and cultivate relationships with logistics service providers, freight forwarders, and specialized transport partners, balancing speed, security, cost efficiency, and risk management, including contingency planning for critical deliveries.Intercompany SupplyOversee intercompany logistics operations between production facilities, legal entities, and external partners. Standardize processes, handover points, and performance metrics to assure reliable supply, including support for production ramp-ups and engineering modifications, in close collaboration with Finance, Production, and Procurement.WarehousingDevelop and execute our warehousing strategy (both internal and external). Manage storage, kitting, staging, and shipment readiness. Drive layout optimization, process standardization, and system utilization to ensure inventory accuracy.

Join our dynamic Sales Team as a Sales Manager for the Governmental Sector (m/f/d) at Quantum Systems, where you will serve as a vital contact point for our clients and stakeholders. As part of our world-class team of four, you will significantly contribute to advancing drone technology.You will collaborate closely with stakeholders across Marketing, Product Management, Production, and Supply Chain Management to stimulate revenue growth in the governmental sector. By developing and implementing effective sales strategies, you will help position Quantum Systems as the leading provider of aerial data collection solutions utilizing unmanned aerial vehicles (sUAV).Your Daily Responsibilities Include:Identifying and targeting potential governmental clients to promote our innovative products and services.Establishing strategic alliances within the Governmental and Defense sectors to optimally position our product portfolio among key stakeholders.Engaging in business development and acquisition efforts, continually researching new opportunities through country analyses and leveraging your network.Building and nurturing networks and sourcing organizations (B2G) in designated markets.Managing key accounts and providing support to customers in specific regions.Overseeing daily sales operations, including CRM maintenance and proposal development.Creating product-specific marketing materials in collaboration with the marketing team.Being the primary contact for all sales-related inquiries from customers in your field of expertise.Conducting active market and competitive analysis.Planning and executing sales-promoting events, such as flight demonstrations.

Are you prepared to revolutionize aerial intelligence? As the Product Manager for Red Air Target (RAT), you will lead the charge in innovation and excellence from concept to market launch. You will play a pivotal role in shaping the future of the RAT product portfolio, encompassing both Software/AI capabilities and Hardware Design, ensuring we not only meet but surpass market expectations.Who You Are:You are a vibrant leader with extensive experience in aviation or drone technology. With a dedication to customer-centric innovation, you quickly adapt to changing workflows and excel in a fast-paced, collaborative setting. Your clear and effective communication skills, combined with fluency in English, allow you to engage seamlessly across departments, driving clarity and momentum in every initiative.Your Daily Mission:Strategic Portfolio Management: Oversee the strategic planning, execution, and lifecycle communication of the Twister product portfolio. You will independently manage every phase from concept to market, ensuring that each decision supports our long-term objectives.Cross-functional Collaboration: Work closely with teams in Software Engineering, Marketing, Sales, Customer Success, and Operations to transform visionary product ideas into reality, aligning all efforts with our shared goal of enhancing decision-making through aerial intelligence.Roadmap Development: Develop and refine product roadmaps that align with both innovative trends and strategic company objectives. Your foresight will guide our product strategy and keep us ahead of competitors.Market Insight & Competitiveness: Conduct proactive market analyses, manage detailed requirements, and continually track emerging trends to ensure our products remain agile and competitive.Go-to-Market Strategy: Collaborate with our Product Marketing Manager to create and implement compelling go-to-market strategies, ensuring that each product launch propels us closer to market leadership.Continuous Improvement: Foster ongoing enhancements to our product offerings by aligning improvements with shifting customer needs and technological advancements.

Are you poised to transform the landscape of aerial intelligence? As the Team Lead for Software Products at Quantum Systems, you will spearhead a talented team, driving innovation and excellence from concept to market launch. You will play a crucial role in shaping the future of our software product portfolio, which includes Ground Control Software and cutting-edge AI and cloud solutions, ensuring we not only meet but surpass market expectations.Who You Are: You are an enthusiastic leader with extensive expertise in software products and AI, particularly within the drone industry. Your passion for customer-focused innovation enables you to quickly adjust to changing workflows, thriving in a dynamic, collaborative atmosphere. With your clear and effective communication style and fluency in English, you effortlessly connect across departments, instilling clarity and momentum in every project.Your Daily Responsibilities:Strategic Portfolio Management: Take ownership of the strategic planning, execution, and lifecycle communication of our software product portfolio. You will independently manage everything from conception to market delivery, ensuring each decision supports our long-term success.Cross-Functional Collaboration: Work closely with teams from Software Engineering, Marketing, Sales, Customer Success, and Operations to bring innovative product concepts to fruition, aligning all efforts with our shared mission of revolutionizing decision-making through aerial intelligence.Roadmap Development: Develop and refine product roadmaps that reflect both innovative trends and our strategic company objectives. Your foresight will help direct our product strategy and maintain our competitive edge.Market Insight & Competitiveness: Conduct proactive market analyses, manage detailed requirements, and keep an eye on emerging trends to ensure our products remain agile and competitive over time.Go-to-Market Strategy: Collaborate with our Product Marketing Manager to craft and implement engaging go-to-market plans, ensuring each product launch propels us towards market leadership.Continuous Improvement: Foster ongoing enhancements to our product offerings by aligning improvements with shifting customer needs and technological advancements.

Join our dynamic infrastructure team as an IT Administrator (m/f/d) at Quantum-Systems GmbH, where you'll play a crucial role in maintaining efficient and secure operations across Germany and Europe. We seek a versatile technology enthusiast eager to contribute to innovative projects and collaborate with a dedicated team that delivers exceptional IT support and solutions.Your Daily Responsibilities:Administer and optimize Windows and Linux servers to ensure peak performance.Oversee and support virtualization environments, particularly with Hyper-V.Implement and manage Mobile Device Management (MDM) solutions, including Intune and Jamf.Safeguard the security and integrity of our company infrastructure.Perform system hardening on ground control stations.Troubleshoot and resolve networking issues to ensure seamless connectivity throughout the organization.Provide daily helpdesk support and resolve technical issues for end-users.Support and maintain three operating systems: Windows, Apple, and Linux.Effectively communicate technical solutions to non-technical users, ensuring understanding and implementation.

In the role of Senior Sales Manager - Land Systems, your primary objective will be to strategically enhance and expand our partnership with the Bundeswehr. As a vital member of our Sales Team, you will be responsible for identifying opportunities and delivering innovative solutions, while actively engaging with customers to understand their needs and aligning with Quantum Systems' strategic vision as a leader in unmanned systems technology.Your Daily Responsibilities:Lead and cultivate opportunities within the Bundeswehr framework, fostering strong and reliable relationships.Identify and pursue new business avenues, crafting campaigns and strategies to broaden Quantum Systems' influence within the Bundeswehr's land ecosystem across multiple domains.Serve as the primary liaison for Bundeswehr stakeholders, coordinating internal resources to provide tailored solutions that meet client needs.Organize and facilitate account reviews, presentations, and strategic planning meetings.Oversee contract performance and customer satisfaction, ensuring prompt resolution of any issues.Collaborate with internal teams (Sales, Marketing, Product Management, Program, and Operations) to align on customer demands and deliverables.Remain updated on the early stages of the Bundeswehr’s procurement processes, organizational structure, and prevailing trends in the defense sector.

As we continue to expand our serial production capabilities, we are on the lookout for a Head of Serial Production (m/f/d) to join our team in Gilching, near Munich. This role demands a strategic leader who can ensure our production processes are not only fast but also dependable and scalable.Your key responsibilities will encompass taking full ownership of the operations, from developing and executing the Serial Production Roadmap to enhancing shop floor excellence. You'll ensure our standards, processes, and risk management practices are consistently enforced.Your Daily Responsibilities:Leadership & Strategic Governance: Cultivate a high-performing serial production team to keep pace with our growth. Continuously adapt the Serial Production Roadmap in line with product strategies and establish effective governance structures and performance metrics.Quality Assurance & Timely Deliveries: Oversee all aspects of output, quality, and on-time delivery, ensuring the manufacturing and assembly of complex UAS meet our high standards throughout the production cycle.Shopfloor Management: Manage daily operations, addressing bottlenecks proactively and implementing effective capacity planning in collaboration with the Director of Production.Operational Excellence: Drive ongoing improvements in production processes, focusing on stability, efficiency, and cost-effectiveness by establishing robust routines and standards.KPI Management: Own and monitor operational production KPIs while implementing initiatives for continuous improvement and ensuring transparency in performance metrics.Cross-Functional Collaboration: Work closely with departments such as Supply Chain, Quality Management, and Industrialization to ensure seamless production workflows.Standards Enforcement: Implement and enforce rigorous production standards and risk management practices across all operations.