About the job
Join Scandit as a Senior Documentation Specialist (6-month contract - 50%)
About Scandit
At Scandit, we empower individuals and businesses with cutting-edge technology that enhances productivity and efficiency across various sectors, from logistics to healthcare to retail. Our innovative solutions automate workflows and deliver actionable insights, making a significant impact on user experiences. We invite you to be part of our journey as we continue to grow and innovate.
Your Role
We are in search of a Senior Documentation Specialist to join our dedicated cross-functional task force for a period of up to 6 months. Your primary objective will be to enhance the developer documentation, which currently has a 20% search no-result rate, along with structural inconsistencies that hinder user navigation and content gaps that impede the efficiency of our Solution Consultants and Developer Support Engineers. You will conduct a comprehensive audit, prioritize issues, and implement solutions to transform Scandit's documentation into a user-friendly self-service experience, ensuring developers can efficiently navigate through their trial period.
- Conduct a thorough audit of Scandit’s developer documentation to pinpoint search failures, structural gaps, and high-friction points throughout the trial journey.
- Improve search performance, enabling developers, Solution Consultants, and support engineers to locate necessary information without encountering obstacles.
- Redesign the information architecture and navigation system for seamless user orientation, catering to both first-time trial users and internal team members collaborating with customers.
- Identify content gaps and drop-off points in the trial journey, and collaborate with Product and Engineering teams to implement effective solutions.
- Work closely with Product and Engineering Managers to prioritize, review, and implement improvements.
- Ensure the documentation experience aligns with Scandit’s branding and aesthetics.
- Create lightweight documentation standards to maintain quality after your engagement concludes.
