Senior Service Operations Analyst

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction.…

Join Experian as a Staff Software Engineer and contribute to innovative projects that shape the future of data solutions. In this role, you will be at the forefront of developing and enhancing software applications, working collaboratively within an agile environment. Your expertise will drive the implementation of best practices in software development while ensuring high-quality deliverables.

Experian seeks a Staff Software Engineer based in Heredia to help create and support technology solutions for both business clients and consumers. This position plays a key role in delivering dependable software applications, working alongside colleagues from a range of specialties. Key responsibilities Design and develop software applications that address the needs of businesses and consumers Work closely with cross-functional teams throughout all stages of development Maintain and enhance existing systems, focusing on quality and performance Collaboration This role involves frequent interaction with specialists from other areas to ensure software solutions are reliable and meet high standards.

Join Experian, a global leader in data analytics and information services, as a Senior Business Analyst. In this role, you will utilize your analytical skills to identify business needs, develop strategies, and improve operational efficiencies. You will work closely with stakeholders to gather requirements, conduct data analysis, and deliver actionable insights that drive decision-making.

Purpose StatementAs a Quality Engineer, your primary role will be to ensure that our products are both functional and safe for end users. You will achieve this by understanding, developing, and applying quality control systems, while also analyzing, proposing, and implementing enhancements to quality and manufacturing processes. Your focus will be on timely and efficient defect resolution.Major Responsibilities• Assess, recommend, and implement medium complexity process improvements within the quality area, aiming to enhance efficiency while being guided by the area manager.• Identify solutions to challenges in manufacturing and process quality through Lean methodologies.• Assist in root cause investigations (NCRs) and contribute to the development and execution of action plans within specified timelines. Review and approve documents for Medium Impact NCR.• Evaluate and approve quality plans and First Article Plans related to production processes of low to medium complexity, suggesting modifications to PFMEAs for assigned projects.• Conduct reviews of OT Core System documents and validation/qualification protocols (IQ, PPQ, IOQ, IO, PR, etc.) where designated as a quality representative in complex systems.• Support key company initiatives, including the establishment and execution of controls to guarantee product quality.• Maintain orderliness and cleanliness in responsible areas (5's) and adhere to quality goals within the designated timeframe.• Execute additional functions relevant to the position and those assigned by your direct manager.• Ensure compliance with corporate and legal EHS requirements by adhering to internal policies and procedures, while promoting compliance through strategic planning, internal controls, communication, and training.• Actively engage in maintaining EHS results through leadership, commitment, and participation in all EHS-related initiatives.

 As a Supplier Quality Engineer III at AbbVie, you will play a vital role in collaborating with suppliers to ensure that all materials and services meet stringent quality specifications and comply with company standards. You will maintain the integrity of our approved suppliers by documenting processes necessary to satisfy regulatory agency requirements and the QMR03 Supplier Controls policy. This position requires close coordination with various departments to achieve established goals and adhere to established procedures.Key Responsibilities:• Manage the initiation, notification, tracking, and closure of Supply Corrective Action Requests (SCARs) as the Quality Contact in the GTW system.• Monitor materials that are blocked, on hold, or quarantined to facilitate compliant material disposition aligned with business objectives. Review and approve the disposition of non-conforming materials.• Participate in the Center of Excellence (CoE) meetings focusing on supplier metrics and controls, escalating any pertinent issues, changes in corporate procedures, or CoE-managed projects to management.• Assist in executing assigned project-related activities, including supply assurance, product introductions, supplier qualifications, and supply change notifications.• Process change notifications from local and international suppliers, collaborating with the Global GSQM department and forming interdisciplinary teams to evaluate impacts across company departments.• Prepare, coordinate, and execute First Articles and Change Plans related to the evaluation of materials affected by change notifications or new qualifications.• Ensure that specifications for new material qualifications or changes are adequate for incoming materials.Additional responsibilities may include addressing deviations, non-conformance reports, corrective and preventive actions, and participating in cross-functional team meetings and internal audits.

Join a leading company in the tech industry as a Storage Support Engineer. We are seeking a highly skilled individual with advanced proficiency in English to provide exceptional support for our storage solutions.ResponsibilitiesStorage Management:Design, configure, deploy, and maintain SAN and NAS solutions, monitor performance, and manage storage arrays from top vendors.Infrastructure Support:Perform routine maintenance, troubleshoot complex issues, and collaborate with IT teams to ensure seamless integration with database and virtualization environments.Performance Optimization:Monitor and optimize storage performance, implement deduplication and compression techniques, and forecast storage growth for effective capacity planning.Documentation and Reporting:Maintain detailed documentation and generate reports on performance metrics and capacity trends.

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building technology solutions that improve user experiences, with a strong commitment to quality and customer satisfaction. Bluelight values collaboration and aims to create a workplace where team members can grow and succeed together. Role Overview: Outbound Sales Development Representative This remote position is based in Latin America, with a location in Heredia, Costa Rica. The Outbound Sales Development Representative will join a growing team and play a key role in expanding Bluelight's client base. The company encourages new ideas and values each contribution, offering the chance to work on meaningful projects that stand out in the market. What You Will Do Engage with prospective clients to introduce Bluelight's services and solutions Support the sales team by identifying and qualifying new business opportunities Collaborate with colleagues across the Americas to deliver high-quality results Contribute to a culture of continuous learning and professional development What Bluelight Offers Opportunities to work on challenging, market-leading projects A collaborative and supportive team environment Focus on personal and professional growth A diverse workplace where every team member's input matters

Experian is seeking a Lead Cyber Fusion Engineer to drive key cybersecurity projects and lead a team focused on protecting critical data and infrastructure. This position is based in Heredia and plays a central role in shaping the company’s cyber defense strategies. Role overview The Lead Cyber Fusion Engineer oversees a group of engineers dedicated to designing and implementing security solutions. This work includes integrating advanced technologies to strengthen Experian’s overall security posture. Collaboration with cross-functional teams and stakeholders is a regular part of the job, ensuring that security measures align with business needs. What you will do Lead a team of engineers in developing and deploying security solutions Guide the adoption of new technologies to improve cyber defense Work closely with other departments and stakeholders to maintain effective security practices Requirements Strong background in cybersecurity, with hands-on experience in threat detection and response Demonstrated leadership skills and experience managing technical teams Ability to collaborate across departments and communicate security needs to stakeholders

The Senior Manager of Post-Market Complaint Operations at AbbVie oversees a team responsible for handling product complaints and supporting ongoing product quality. This position is based in Heredia and focuses on upholding safety standards and regulatory compliance after products reach the market. Role overview This leader guides the complaint operations team, ensuring that processes align with internal standards and external regulations. The role involves direct coordination with regulatory agencies and helps define strategies for post-market surveillance. Attention to detail and a commitment to patient safety are central to this work. Key responsibilities Lead and develop the team managing post-market complaint operations Drive compliance with regulatory requirements and company policies Oversee effective communication with regulatory bodies Shape strategies for monitoring product performance and safety after launch Impact This position plays a crucial role in maintaining AbbVie's standards for product safety and quality, directly supporting the company’s commitment to patients and regulatory partners.

Role Overview Tebra is hiring a Software Engineer III in Heredia, Costa Rica. This role focuses on building and refining software that supports and improves our products. Collaboration with teams from different disciplines is a core part of the job, as is a commitment to delivering high-quality solutions. What You Will Do Design, implement, and optimize software features for Tebra's products Work closely with colleagues across engineering, product, and other teams Contribute technical expertise to move projects ahead and maintain quality standards

Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.

Role overview Varicent is seeking a Technical Account Manager specializing in Data & Analytics. This position serves as a key link between clients and technical teams, ensuring customers gain full value from Varicent’s data solutions. The role is fully remote and available only to candidates based in Costa Rica. What you will do Serve as the main point of contact for clients using Varicent’s analytics products Gather and interpret client requirements, turning them into practical solutions Support customers throughout product implementation and encourage adoption Collaborate with technical teams to address issues and deliver results Location This remote role is open only to candidates residing in Costa Rica.

Role overview Bluelight Consulting is looking for a Full-Stack Digital Marketer to join the team remotely from Latin America. This position involves a wide range of digital marketing responsibilities, from SEO and content creation to managing social media and analyzing campaign data. What you will do Develop and put into action digital marketing strategies across several channels Create, refine, and publish content for both web and social platforms Oversee social media accounts and run campaigns Track analytics to evaluate and improve the effectiveness of campaigns Who we’re looking for This role suits a creative marketer who likes to try new approaches and aims for measurable outcomes through digital channels. Curiosity and a results-driven mindset are key qualities for success here.

Join Experian as an AWS Cloud Optimization Engineer, where you will play a pivotal role in enhancing our cloud infrastructure. Leverage your expertise in AWS services to drive performance and cost efficiency across our cloud environments. You will collaborate with cross-functional teams to optimize cloud architecture, ensuring seamless operations and scalability.

Who Are We?Smarsh empowers organizations to effectively manage risk and harness intelligence within their digital communications. With a robust community comprising over 6,500 entities across regulated industries, we assist our clients in identifying compliance, legal, or reputational risks across more than 80 communication channels, preventing potential regulatory penalties or adverse headlines. Our commitment to relentless innovation has earned us consistent accolades from industry analysts like Gartner and Forrester, and our ongoing aggressive growth has secured our place on the Inc. 5000 list of the fastest-growing American companies since 2008.Job SummarySmarsh is on the lookout for a Senior Salesforce Administrator to become a vital part of our dynamic team. You will take ownership of Salesforce administration, particularly focusing on Agentforce/AI solutions. Collaborate with business leaders to pinpoint high-ROI AI use cases, enhance Agentforce capabilities, and manage essential administrative and release tasks, including configuration, security, data quality, and troubleshooting.

Join Experian as a Senior Commissions Analyst, where you will leverage your analytical skills to optimize commission structures and ensure accurate compensation for our sales teams. You will work closely with finance, sales, and operations teams to enhance reporting processes and improve the overall effectiveness of our commission plans.This role offers an exciting opportunity to contribute to a data-driven culture and drive impactful decisions through analysis and insights. Your expertise will be critical in developing reports, analyzing trends, and providing recommendations to leadership.

Your Role:As a Senior Customer Success Manager at ServiceNow, you will be the key advocate for our clients, guiding them on their journey to achieving their business objectives. You will manage a diverse portfolio of customers, ensuring they derive maximum value from their ServiceNow investments through tailored advice and best practice implementation. Your mission is to enhance customer engagement, identify new use cases, and facilitate product adoption, ultimately driving successful outcomes.Guide customer interactions and track their progress towards desired outcomes.Ensure all customers are utilizing the latest version of ServiceNow products and maintaining optimal technical health.Utilize established Success Plays while developing new strategies to assist customers effectively.Collaborate with clients to develop impactful use cases and success stories.Maximize the value customers receive from their ServiceNow licenses.Coordinate with internal teams to resolve client issues promptly.Lead projects as directed by management.Quickly address escalated client concerns using resources across the organization.

Our PurposeAt SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.About UsSentinelOne is at the forefront of AI and security, pioneering a transformative operating model for cybersecurity. Our AI-driven platform integrates protection across endpoints, cloud, identity, data, and AI systems, delivering autonomous detection and response with clarity and speed. By harnessing real-time analytics, intelligent automation, and a cohesive data foundation, we minimize noise, streamline complexity, and empower security teams to focus on what truly matters.Our teams are innovative builders and problem-solvers dedicated to shaping the future of security. If you are eager to tackle challenging problems alongside talented, mission-driven individuals, we invite you to join us in creating a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to lifelong learning. With AI transforming every function within our organization, we enable every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who excel here actively pursue new solutions, experiment thoughtfully, and apply their insights to achieve better, faster, and smarter outcomes.In the role of Senior Salesforce Systems Administrator, you will configure and manage the core Salesforce platform, overseeing user management, implementing complex security protocols, managing advanced Flows, and creating impactful dashboards. You will design scalable architectural solutions and take ownership of the platform roadmap, specifically focusing on customizing the Salesforce CPQ environment to meet evolving business needs. Beyond configuration tasks, you will manage critical system integrations and facilitate continuous deployment through DevOps tools, while providing strategic support and training to empower our global user base.What will you do?This hybrid role entails approximately one day per week at our office in Heredia. It is a multifaceted, business-facing position with the following responsibilities:Platform Configuration & Management:...

Join Experian as a Senior Information Security Control Assessor, where you will play a pivotal role in safeguarding our information systems. You will be responsible for assessing and enhancing security controls, ensuring compliance with industry standards and regulations.Your expertise will help us identify vulnerabilities, implement effective security measures, and educate teams on best practices. Collaborate with cross-functional teams to develop and maintain security protocols that protect our data and technology assets.