Junior Technical Support Engineer

Are you a curious and energetic Technical Support Engineer? If so, you might be our next colleague!You will be the first point of contact providing solutions that enable optimal use of our marketing automation platform, Deployteq, while helping to cultivate strong relationships with our clients.This role will expose you to new challenges every day, and you w…

Are you a curious and energetic Technical Support Engineer? If so, you might be our next team member!You will serve as the primary contact for providing solutions that ensure optimal use of our marketing automation platform, Deployteq, and help in building strong relationships with our clients.This role presents you with daily challenges, and you are always ready to tackle them. Each day brings exciting new tasks!Your Responsibilities:Alongside your colleagues, you will maintain a friendly and approachable first-line Support Desk for our platform's end-users. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to resolve technical issues and ensure they receive comprehensive support.Your Tasks Include:Receiving, registering, analyzing, and responding to customer inquiries both via phone and email.Advising clients on the best configuration of their platform.Providing timely feedback to customers and keeping them updated on the progress of their inquiries.Collaborating with other departments such as the Development team and Campaign Services team to address issues swiftly.Effectively utilizing various reporting systems and applying the information to your problem analysis.

Are you an inquisitive and dynamic Junior Technical Support Engineer? If so, you might just be the perfect addition to our team!As the primary point of contact, you will provide solutions that enable optimal utilization of our marketing automation platform, Deployteq, while helping to foster strong relationships with our clients.This role presents daily challenges that you will adeptly navigate, with exciting opportunities for problem-solving every day!Your Responsibilities:Alongside your colleagues, you will create a welcoming and approachable first-line Support Desk for the end-users of our platform. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to troubleshoot technical issues and ensure they receive comprehensive assistance.Key Tasks:Promptly receive, log, analyze, and respond to customer inquiries via phone and email.Advise clients on the best configuration practices for their platform.Ensure timely updates to customers and keep them informed about the progress of their queries.Collaborate with other departments, including Development and Campaign Services, to resolve issues swiftly.Effectively utilize various reporting systems and apply insights from data analysis to your problem-solving efforts.