General Service Technician

Join our dynamic team at eoctebp as a General Service Technician! In this role, you will be responsible for performing a variety of maintenance and repair tasks to ensure the smooth operation of our services. Ideal candidates are detail-oriented, possess strong problem-solving skills, and have a passion for delivering exceptional service.

Are you an experienced automotive technician looking to take your career to the next level? Join our dynamic team at eoctebp as a Lead Master Automotive Technician. In this key role, you will oversee our automotive service operations, ensuring high-quality repairs and exceptional customer service. You will lead a team of skilled technicians, providing guidance and support while cultivating a positive work environment.This position requires a strong technical background, excellent leadership skills, and a passion for the automotive industry. If you're ready to make a significant impact and advance your career, we want to hear from you!

Join our dynamic team at eoctebp as a Lube Technician. In this role, you will be responsible for performing essential maintenance on vehicles, ensuring their optimal performance and safety. You will work closely with our experienced technicians to provide high-quality service to our customers while adhering to industry standards and best practices.

Join Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, creating exceptional value that drives success for our clients and partners. We are seeking enthusiastic individuals who are eager to excel in sales and customer service. Our vibrant and rewarding work environment provides you with the opportunity to grow alongside us and make a meaningful impact.Job OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail locations. In this role, you will engage directly with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-volume situations. To succeed, you must possess strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.Key Responsibilities:Customer Support:Deliver professional, friendly, and solution-oriented support to AT&T customers in national retail environments.Resolve inquiries related to billing, account updates, plan changes, device support, and service issues.Troubleshoot wireless devices, network problems, and feature functionality.Maintain focus, professionalism, and service quality during peak traffic and escalated situations in high-volume retail settings.Retail Partner Support:Act as the AT&T subject-matter expert for retail employees and third-party labor partners.Serve as the primary AT&T representative for these partners, leading in-store support for escalations.Proactively collaborate with store leadership to address customer concerns, enhancing partnership alignment and ensuring a top-notch customer experience.Work Environment & Schedule ExpectationsThis position is performed in a retail environment, requiring standing, walking, and engagement on the sales floor for up to 8 hours daily.Willingness to work flexible schedules, including evenings, weekends, and holidays, based on business needs.Comfort in high-traffic, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real time.Document all interactions thoroughly and accurately.Comply with company policies, compliance requirements, and privacy standards.Achieve or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.

Be Part of Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering unparalleled value to our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in a stimulating and fulfilling work environment where you can grow alongside us and contribute significantly to our success.Role SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail spaces. This position involves direct engagement with customers and retail partners to address inquiries related to accounts, billing, devices, and services, often in high-pressure and fast-paced situations. To excel in this role, you must possess outstanding communication skills, emotional resilience, and a comfort level with technology, all while maintaining a calm, professional demeanor in a dynamic retail setting. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers at national retail locations.Address and resolve inquiries about billing, account updates, plan changes, device troubleshooting, and service issues.Effectively troubleshoot wireless devices, network problems, and feature functionalities.Exhibit professionalism and maintain service quality while operating in high-volume retail environments during peak traffic and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, managing in-store support for escalated issues.Engage proactively with store leadership to resolve customer concerns, enhance partnership alignment, and ensure an exemplary customer experience.Work Environment & Schedule ExpectationsWork in a retail setting, requiring standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays based on business requirements.Comfortable in busy, customer-centric environments with frequent interaction and problem-solving demands.Commitment to Operational ExcellenceUtilize multiple systems simultaneously while interacting with customers in real-time.Thoroughly document all customer interactions.Adhere to company policies, compliance standards, and privacy regulations.Consistently meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved planograms for mobile devices and signage.Maintain inventory accuracy and uphold a pristine retail environment.