About the job
Join ABC Imaging, a leading global Printing and Media company, renowned for delivering comprehensive visual solutions to Fortune 500 companies across the globe. With locations in the USA, London, Dubai, and Shanghai, we pride ourselves on being a One Stop Solution for all visual needs.
Job Overview:
We are seeking a passionate and proactive ON-SITE Client Relations Specialist to join our dedicated team at ABC Imaging. In this role, you will play a pivotal part in fulfilling the daily printing requirements of our clients, while building and nurturing positive relationships, ensuring exceptional service delivery, and managing project coordination effectively.
Key Responsibilities:
- Act as the primary liaison for clients by managing inquiries, providing timely updates, and resolving issues professionally and efficiently.
- Collaborate closely with clients to ascertain their printing requirements and specifications for a variety of projects, including proposals, large format printing, and special projects.
- Coordinate project timelines, requirements, and deliverables to guarantee timely and precise completion.
- Offer expert advice to clients on best practices for file preparation, color management, and various printing options.
- Assist clients in selecting the most suitable printing solutions that align with their project goals and budget.
- Work in tandem with the production team to meet client expectations, ensuring projects are executed to the highest quality standards.
- Facilitate effective communication with internal teams to ensure smooth project workflows and successful outcomes.
- Identify and pursue opportunities to enhance client satisfaction, streamline processes, and foster business growth.
- Maintain meticulous records of client interactions, project details, and specifications for future reference.
