About the job
Teltonika is seeking a Networking and IoT Engineer (Client Technical Support) in Kaunas, Lithuania. This role centers on supporting clients who use Teltonika’s industrial and enterprise connectivity products, such as routers, switches, gateways, and modems. These solutions support a range of industries, including Industry 4.0, Smart Cities, and Green Energy. The position combines hands-on technical problem-solving with client-facing support and documentation.
What You Will Do
- Guide clients on effective use of Teltonika Networks products, troubleshooting technical issues via written communication and online meetings.
- Independently resolve technical problems related to customer configurations, firmware, software, and networking environments.
- Create and maintain documentation for both internal teams and external users (such as Teltonika Wiki articles).
- Serve as a bridge between customers and Teltonika Networks R&D for complex technical challenges.
- Apply knowledge of Linux-based operating systems, industrial protocols, and networking services, including integration with third-party peripherals.
Required Qualifications
- Professional communication skills, both written and verbal.
- Strong problem-solving mindset and a genuine interest in helping others.
- Experience in customer service roles.
- Basic understanding of computer networking principles.
- Advanced English proficiency; additional languages are a plus.
- Technical or engineering degree, or equivalent qualification.
- Comfort working in a fast-paced setting.
- Experience creating technical documentation.
Preferred Skills
- Familiarity with or certification in CCNA or similar networking courses.
Benefits and Growth
- Professional development in a growing company.
- Projects involving industrial networking devices.
- Continuous learning through training, conferences, and business trips.
- Collaborative culture with challenging work.
- Support for emotional and physical well-being, including flexible schedules and health insurance.
- Company-sponsored sports activities and events.
- Team-building, summer festivals, and milestone celebrations.
- Bonuses through the employee recommendation program.
- Special recognition on birthdays and work anniversaries.
- Free office snacks.
