Senior Customer Success Manager in Fintech

Optasia is a leading global fintech organization, publicly listed and operating in over 38 countries, with a robust network of eight regional commercial offices. Our mission is to empower banks and telecom operators by enabling them to make smarter, quicker, and more inclusive lending decisions through our advanced AI-driven credit scoring and lending platfo…

About Zipline Are you ready to make a significant impact on the world? Zipline is dedicated to revolutionizing the logistics of goods transportation. Our mission is to tackle the most pressing and intricate access challenges by developing the world's first universal delivery and logistics system that serves every individual, regardless of their location. From enabling Rwanda's national blood delivery network and facilitating Ghana's COVID-19 vaccine distribution to providing on-demand home delivery for Walmart and empowering healthcare providers to deliver care directly to homes across the U.S., we are reshaping the movement of goods for businesses, governments, and consumers alike. While our technology is advanced, our vision is straightforward: a teleportation service that delivers essential items at the moment you need them. Through our innovative robotics and autonomous systems, we are committed to decarbonizing delivery, alleviating road congestion, and reducing reliance on fossil fuels and air pollution—all while ensuring equitable access for billions and fostering a more resilient global supply chain. Join us at Zipline and be part of our commitment to establishing a fairer and more resilient global supply chain for countless individuals. About the Role The Zipline Maps team is crucial in generating high-precision geospatial data that allows our fully autonomous drones to navigate complex urban landscapes safely and reliably—delivering from fulfillment centers directly to homes, businesses, and other locations. We develop and maintain systems that collect and aggregate spatial data from various sources, validate our flight paths against the latest information, and provide geospatial services to stakeholders throughout the organization. Our tools help us assess and mitigate risk, ensuring compliance with regulations in each area. As Zipline expands, the need for scalable solutions drives the creation of robust systems that enable distributed teams to manage geographic data globally. We scrutinize the accuracy of elevation models, track the completeness of ground feature datasets, assess the effects of new distribution centers, model a shifting regulatory framework, and keep all information current as the world evolves. In your role as a Senior Full Stack Software Engineer, you will be instrumental in developing systems that connect complex backend services with human operators worldwide. You’ll collaborate with designers, product managers, and map editors to create intuitive user interfaces that transform sophisticated data and workflows into engaging, user-friendly experiences. This position transcends mere feature development—it’s about crafting the face of Zipline’s technology. From operational dashboards tracking thousands of daily deliveries to interfaces that assist regulators in evaluating safety, your contributions will be pivotal.

About Zipline Are you passionate about making a difference? At Zipline, we are committed to revolutionizing the logistics sector. Our mission is to tackle some of the world's most pressing access challenges by constructing and operating an equitable delivery system that benefits everyone, wherever they may be. From facilitating Rwanda's national blood supply network and Ghana's COVID-19 vaccine rollout to enhancing home delivery for major retailers, we are redefining logistics for organizations and individuals alike. Our innovative technology, which encompasses robotics and autonomous systems, is aimed at reducing carbon emissions, alleviating traffic congestion, and cutting down on fossil fuel usage and air pollution, all while ensuring equitable access to countless individuals globally and creating a more robust supply chain. Your Role and Responsibilities In the role of Perception Annotation Technician, you will be pivotal in supporting Zipline's international operations through meticulous data annotation. Collaborating closely with the Perception team, you will review and annotate data, contributing essential contextual metadata for machine learning applications. Our Perception systems depend on accurately annotated data to enable safety-critical functions such as aircraft collision avoidance, ground obstacle detection, and ensuring secure deliveries. You will utilize various internal and external tools to analyze different data types, identify patterns, outliers, and potential system issues. Success in this position hinges on your keen attention to detail and methodical approach. Your Contributions Develop expertise in various sensor data streams, pinpointing issues, edge cases, and avenues for improving labeling and review processes. Employ internal tools to label data effectively and provide feedback to enhance tool efficiency and usability. Regularly deliver high-quality annotated data to adhere to critical timelines and support algorithm development. Collaborate with the Perception and Perception Data teams on diverse projects as required. Qualifications A Bachelor’s degree in an engineering field, or completion of all academic requirements including final year coursework and capstone presentations, with graduation pending. Prior experience in data review and annotation. Strong analytical skills with a focus on detail and accuracy. Ability to work collaboratively in a team environment.

Join our team as the Accreditation and Quality Assurance Lead, where you will play a crucial role in ensuring the highest standards of quality and compliance. You will be responsible for developing and implementing quality assurance strategies that align with our organizational goals. With a focus on accreditation processes, you will work collaboratively with various departments to uphold our commitment to excellence and continuous improvement.

The Accountant and Administration Officer plays a vital role in overseeing the financial operations of BeneFactors Ltd, a pioneering company dedicated to providing working capital to Rwandan SMEs. In this position, you will manage the company’s financial records, process payments, generate EBM receipts, and maintain our office facilities alongside internal documents. Your meticulous attention to detail will be crucial as you track our assets and ensure that our internal database is consistently updated and accurate. Additionally, you will handle a variety of ad hoc tasks as they arise.Reporting directly to the CEO, you will collaborate closely with our external accounting partner on technical issues and liaise with account managers regarding client-related matters. We are committed to investing in your professional development, offering compensation that reflects your experience, which includes medical insurance, RSSB contributions, and a gym membership. For the ideal candidate, we are open to funding professional training programs such as CPA exams and business English classes.Key Responsibilities:Utilize Xero accounting software to manage company records, reconcile accounts, and prepare monthly financial reports with support from Jali Partners.Handle client transfers and ensure accurate reconciliation of payments received.Oversee tax obligations and other payments to suppliers, creditors, and employees, including communication with RRA for tax declarations.Prepare basic forecasts for operational expenses and manage the corresponding budget.Maintain up-to-date accounting notes and administrative operations manuals, working with the accounting partner and CEO.Address all payment-related inquiries, resolving issues with domestic and international banking partners.Reconcile transfers in our internal database, assisting the CEO in preparing periodic portfolio reports for investors and BNR.Manage office operations, including digital filing systems.Supervise employee benefits programs, including bonuses, meals, English classes, and more.Execute additional administrative tasks as required.

Join One Acre Fund as a Senior Associate in Global Procurement to help enhance our supply chain operations and contribute to our mission of improving the lives of smallholder farmers. In this dynamic role, you will collaborate closely with various departments to streamline purchasing processes, negotiate supplier contracts, and manage vendor relationships.We are looking for an innovative problem-solver who is passionate about sustainability and has a keen eye for detail. Your expertise will be key in driving cost-effective procurement strategies while ensuring quality and compliance standards are met.