Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Entry Level
About the job
The Associate, Client Services at WPP Media supports client relationships and daily account management in Kuala Lumpur, Malaysia. This role helps deliver strong customer experiences by staying responsive to client requests and working closely with colleagues to provide solutions that fit client goals.
Key Responsibilities
Manage assigned client accounts and maintain regular communication
Respond to client inquiries and resolve issues promptly
Coordinate with internal teams to deliver solutions tailored to each client
Role Overview The Associate, Client Services at WPP Media supports client relationships and daily account management in Kuala Lumpur, Malaysia. This role helps deliver strong customer experiences by staying responsive to client requests and working closely with colleagues to provide solutions that fit client goals. Key Responsibilities Manage assigned client…
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Proxymity connects investors and publicly listed companies, aiming to make communication clearer and more efficient. The platform supports transparency and compliance, adapting to evolving regulations with scalable technology. With a focus on simplifying proxy voting and asset servicing, Proxymity is expanding globally and supported by major financial institutions. Role overview The Client Service Associate, based in Kuala Lumpur, will be part of a team that delivers attentive service to a growing client base. This position supports Proxymity’s ongoing growth and offers room for development as the company expands. Main responsibilities Act as the main contact for clients, managing inquiries and issues within agreed service levels. Develop and maintain strong relationships with clients and stakeholders to build trust. Respond to and resolve client requests in a timely manner. Analyze problems to identify root causes and recurring trends, suggesting possible improvements. Handle current and upcoming workloads efficiently, always keeping a client-focused approach. Collaborate with global operations, client service hubs, and internal teams. Review and question existing processes, proposing enhancements where possible. Contribute to projects and operational testing that support change and improvement initiatives. Follow Standard Operating Procedures, reviewing them regularly to ensure accuracy and integrity. Look for opportunities to improve personal skills and performance. Align work with team goals and help train new colleagues as needed. Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Join us at WPP Media, a global leader in media innovation, as a Senior Associate in our dynamic Clients team based in Kuala Lumpur, Malaysia. We are seeking a driven individual with a passion for media to manage client advertising needs effectively across various channels. In this role, you will build strong relationships with clients, comprehend their business objectives, and transform these insights into impactful advertising strategies. You will be involved in overseeing the entire campaign lifecycle, from strategy and planning to execution and optimization.
Join our dynamic team at Mufg Investor Services as an Associate Director in the Client Data Team, focusing on Fund Accounting. In this pivotal role, you will lead initiatives that enhance our data management capabilities, ensuring accuracy and compliance while driving innovation within our business processes.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ABOUT US:PolicyStreet Group is an innovative insurtech leader, delivering comprehensive digital insurance solutions to both businesses and consumers throughout Asia and Australia. We operate through diverse entities across key markets, excelling in insurance distribution, embedded insurance, and reinsurance services.Partnering with over 40 global insurance and takaful providers, we offer a range of solutions including employee benefits, group insurance, and digital infrastructure that streamlines the insurance experience. Our impressive track record includes serving over 10 million customers with more than US$10 billion in sum insured. Recognized by the Financial Times and Statista as one of the Top 500 High-Growth Companies in Asia-Pacific for 2026, we were also awarded 'Most Disruptive Insurtech in Malaysia' at the Insurance Asia News (IAN) Country Awards for Excellence 2025.WHAT YOU’LL DO:Efficiently process insurance claims in accordance with company policies and procedures.Thoroughly review claim documentation, assess coverage, and validate claims.Engage effectively with policyholders, sales teams, partners, TPAs, and insurance companies to gather essential information and documentation.Professionally manage customer interactions across various channels (calls, WhatsApp, emails, meetings) to provide timely and empathetic updates.Deliver proactive and courteous assistance to policyholders regarding claims inquiries and service requests.Establish and nurture strong client relationships by managing expectations and ensuring a smooth customer journey throughout the claims process.Investigate and evaluate claims to ensure compliance with policy terms while prioritizing customer experience.Maintain accurate and current records of claims and services, ensuring consistency in communications.Work collaboratively with internal teams and external partners to resolve escalated cases and achieve favorable outcomes for clients.Stay informed on industry regulations, trends, and best practices related to claims processing and customer service.Contribute to initiatives aimed at improving processes for enhanced operational efficiency and customer satisfaction.
Internship|On-site|Kuala lumpur, Selangor, Malaysia
Join Precious Communications as a Public Relations & Client Services Intern, where you will embark on an enriching journey to gain hands-on experience that paves the way towards a future Client Executive position. In this role, you will assist in the daily management of client accounts, ensuring that all PR activities align with our esteemed communication standards. We are seeking enthusiastic candidates who can commit to a minimum of 6 months.Key Responsibilities:Oversee daily account management, including participation in WIP meetings, adhering to the established communication strategy and scope of work.Develop a strong understanding of clients’ businesses, their respective industries, key contacts, and internal communication mechanisms.Coordinate with and brief third-party vendors such as designers, photographers, event planners, and other service providers.Support media training initiatives for clients to enhance their communication skills.Proactively inform management about any potential client or budget challenges that may arise.Conduct media monitoring and compile relevant media clippings for reporting purposes.Draft and edit press releases, ensuring high-quality written communication.Assist with research related to client business and industry trends, as well as media training preparation.Help plan events by coordinating logistics and managing budget-related research.Contribute to the development of various content types, including press releases, FAQs, media briefing materials, presentation decks, and social media content.Engage in other ad-hoc marketing and PR initiatives as required.
Join our dynamic team at WNS Global Services as an Associate/Senior Associate in Operations. In this role, you will be pivotal in enhancing operational efficiency and driving process improvements. You will work closely with cross-functional teams to facilitate the smooth execution of various operational tasks, ensuring that we meet and exceed our clients' expectations. This is an excellent opportunity for professionals seeking to grow their careers in a fast-paced environment.
Are you enthusiastic about luxury items, providing exceptional customer service, and the art of narrative? Do you excel at forging connections with discerning clientele while guiding them to discover timeless luxury pieces? If this resonates with you, we invite you to become a part of our team at LuxLexicon, the ultimate destination for pre-owned luxury.As a Luxury Client Advisor, you will represent our store, showcasing the elegance and professionalism that defines our brand. Your mission is to cultivate enduring relationships with clients, deliver personalized service, and share your insights on luxury fashion, accessories, and trends.Key Responsibilities:Deliver outstanding client service to create unforgettable shopping experiences.Establish and nurture a loyal clientele through proactive engagement and relationship building.Stay informed about the latest luxury trends and educate clients on product offerings.Ensure the store's presentation meets luxury standards, providing an inviting atmosphere.Collaborate with team members to meet store objectives and uphold the brand’s ethos.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to delivering comprehensive mental healthcare solutions accessible to everyone through insurers and employee benefits. With our innovative app, ThoughtFullChat (TFC), we empower individuals to take charge of their mental wellbeing, providing resources ranging from self-guided learning to personalized coaching with mental health professionals via text, video, or in-person sessions. We believe that healthier employees contribute to more engaging and productive workplaces.Our mission is to prioritize mental health for all, every day. This ambitious vision drives us, and with a team willing to Dream Audaciously, Do ThoughtFully, we are confident in making this aspiration a reality. If you are passionate about making a significant impact and striving for excellence in your work, we invite you to join our team!Role Overview: Client Success LeadYour Primary Responsibilities:Team Leadership: As the lead, you will be responsible for driving team performance and reaching established targets. Balance direct project involvement with guiding, empowering, and delegating responsibilities to your team members.High-Performance Team Building: Create and manage a high-performing team that consistently delivers exceptional service and care to our clients.Process Optimization: Develop and refine process flows to enhance operational efficiency and scalability.Product Knowledge: Quickly learn and demonstrate in-depth product knowledge to better serve our clients. Actively contribute to product improvement initiatives.Client Engagement Programs: Design and implement activation and engagement plans in collaboration with internal teams to boost client education and engagement, ensuring a measurable impact tailored to client needs.Data-Driven Decision Making: Analyze micro-level data and insights to inform strategies that foster client growth and retention.
Join Tarro as a Client Technology ManagerAt Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U.S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!What We’re SeekingWe are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.Your ResponsibilitiesOversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.
About WPP MediaWPP Media stands as a reliable growth partner for the world's foremost brands. Our team comprises exceptional talent harnessed through trusted data and intelligence, alongside world-class partnerships, all unified by our innovative marketing platform, WPP Open. We empower clients to navigate change, seize opportunities, and achieve transformational growth.As WPP’s AI-driven media operating unit, WPP Media integrates media, data, and partnerships to offer creative personalization at scale. Through our connection with WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For further details, visit wppmedia.com.
Lighthouse develops an AI-driven platform designed for the hospitality sector, with a focus on commercial strategy. By connecting a vast hotel data network, the platform provides real-time insights to help hotels make informed decisions and increase revenue. The company has secured $370 million in Series C funding and reports annual recurring revenue exceeding $100 million. With a team of over 850 professionals across 35 countries, Lighthouse supports tens of thousands of hotels in 185 countries, including all major global chains and many independent properties. The platform enables hoteliers to respond quickly and consistently outperform competitors. Our values Pursuit of Excellence: Innovation and a deep investment in customer success drive the team. Curiosity and attention to detail shape the work. Meaningful Impact: The team recognizes the importance of their work and its role in advancing Lighthouse. Empowering Each Other: Collaboration and mutual growth are central. Individual strengths and shared goals are valued. Lighthouse fosters a collaborative and supportive community, committed to making a difference for both customers and colleagues. Location The Client Success Manager position is based in Greater Kuala Lumpur.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Risk Control Director at fuku, you will lead the development of our client risk management framework from its inception, ensuring robust protection against various forms of trading irregularities and fraud. Based in vibrant Kuala Lumpur, you will have the opportunity to architect a comprehensive risk strategy, build a high-performing team, and drive meaningful outcomes across client onboarding, trading operations, and financial transactions.Your primary responsibilities will include:- Designing and implementing an end-to-end client risk management framework that spans onboarding, trading, funding, and withdrawal processes.- Developing mechanisms for detecting abnormal trading activities, including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with introducing brokers (IBs) and agent channels through rigorous onboarding standards and ongoing monitoring.- Collaborating with finance and AML teams to establish stringent risk controls over deposit and withdrawal fund flows.- Building an effective risk rules engine and data monitoring model, transitioning from manual processes to systematic solutions.- Leading the client risk team, focusing on hiring, structuring, SOPs, escalation processes, and reporting to senior leadership.Key Candidate Profile:We are looking for a strategic leader who brings:- More than 5 years of experience in financial services risk management, with a minimum of 3 years focusing on client risk within retail FX, CFD, or derivatives platforms.- Hands-on experience with MT4/MT5 in a risk management capacity.- A proven history of identifying and mitigating abusive trading behaviors and managing IB channel risks.- Experience in building or significantly enhancing risk rules engines or monitoring systems.- Fluency in Mandarin is essential, given our platform’s operations and client base in Chinese-speaking markets.- Experience in team management at a managerial or director level.If you have a deep understanding of client risk management within Forex or CFD platforms and possess a strategic mindset, we encourage you to apply for this pivotal role.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Director of Risk Control with a focus on Client Risk at fuku, you will play a pivotal role in shaping and leading our risk management strategies within a fast-growing retail trading platform. Based in the vibrant city of Kuala Lumpur, Malaysia, you will have the opportunity to establish a robust client risk framework from the ground up. Your expertise will be instrumental in architecting risk policies, building a dedicated team, and ensuring successful outcomes across various client interactions.Key Responsibilities:- Develop and oversee the end-to-end client risk framework encompassing onboarding, trading, funding, and withdrawals.- Detect and manage abnormal trading activities including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Establish risk management standards for Introducing Brokers (IB) and agent channels through rigorous onboarding, monitoring, and tiered enforcement processes.- Collaborate with finance and AML teams to implement risk controls for deposit and withdrawal fund flows.- Transition risk rules and data monitoring models from manual processes to systematic operations.- Lead the client risk team by defining hiring needs, team structure, standard operating procedures, escalation policies, and reporting protocols to senior leadership.
As a Client Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. Your fluency in Hindi will enable you to connect with our diverse client base effectively. You will be responsible for onboarding new clients, addressing their inquiries, and providing solutions to enhance their experience with our services.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About ThoughtFull:ThoughtFull is dedicated to making mental health accessible for both personal and professional growth, supporting individuals through every stage of life, anytime and anywhere.As a Temasek-backed organization, ThoughtFull stands at the forefront of mental healthcare innovation in Asia, providing comprehensive mental health services for corporate clients across the region and beyond. We take pride in being the first in Asia to introduce clinically validated text-based coaching and to collaborate with insurers, enhancing accessibility for individuals and businesses alike. Join our mission and be part of an exceptional team!Role Overview: Client Success ManagerYour Responsibilities:Foster strong relationships with key client stakeholders, managing the complete client lifecycle from onboarding and launch to ongoing engagement initiatives. Drive business growth through account renewals and increase annual recurring revenue while mitigating churn risks.Enhance client satisfaction and trust by promoting adoption, retention, and engagement. Analyze client data proactively to provide insightful recommendations and identify upselling and cross-selling opportunities.Exhibit a deep understanding of ThoughtFull’s products, services, and engagement strategies.Design and implement activation programs and communication plans at scale, collaborating with internal teams to drive education, boost engagement, and create measurable impacts tailored to client needs.
Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team
For over 50 years, Mintel has been at the forefront of providing insightful research and intelligence solutions tailored for consumer-centric businesses. Our blend of world-class syndicated tools and customized insights equips our clients with the understanding necessary to navigate the markets that matter most and to fuel their next groundbreaking idea.Recognized as the world's premier market intelligence agency, Mintel offers a unique lens on consumer behaviors, market trends, innovative products, and competitive landscapes, offering invaluable perspectives on both global and local economies. Since 1972, our predictive analytics and expert guidance have empowered clients to make informed business decisions swiftly. Our mission is to facilitate growth for businesses and individuals alike.We are seeking a dedicated Client Success Executive to deliver both reactive and proactive support to Mintel's diverse global client portfolio across various sectors. This role involves addressing data analysis requests from clients and assisting colleagues with a range of client-related administrative tasks. As part of a dynamic team, you will provide exceptional support to our worldwide client base while collaborating with the Commercial team to meet their needs. This position offers a unique opportunity to work closely with our Commercial teams and global clients, ensuring you gain invaluable experience in an international setting.Primarily, this position will focus on supporting our APAC clients, while also catering to our global clientele.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Director of Client Risk Control at a rapidly expanding retail trading platform, you will play a pivotal role in establishing and leading our client risk management initiatives. This is a unique opportunity to design and implement a robust risk framework that encompasses every aspect of the client lifecycle, from onboarding to withdrawals.You will be responsible for:- Creating an end-to-end client risk framework that integrates onboarding, trading, funding, and withdrawal processes.- Detecting and addressing abnormal trading activities, including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with IB and agent channels through effective onboarding standards and monitoring systems.- Collaborating with finance and AML teams to establish risk controls for deposit and withdrawal fund flows.- Developing a sophisticated risk rules engine and data monitoring model to transition from manual processes to automated systems.- Leading the client risk team by hiring, structuring, and implementing standard operating procedures (SOPs), escalation pathways, and reporting frameworks to senior leadership.Ideal candidates will demonstrate:
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Role OverviewJoin Moomoo Malaysia as a Retail Store Associate, where you'll be at the forefront of delivering outstanding customer service in our innovative experiential stores. Your role will involve assisting customers with onboarding, offering guidance on our products and platform, supporting marketing initiatives, and collaborating with internal teams to ensure an exceptional client experience. This position is perfect for individuals eager to advance their careers in the financial services industry, particularly in retail brokerage and wealth management.Key Responsibilities Guide walk-in clients through the account opening process, platform setup, and app navigation. Address customer inquiries and escalate more complex issues as necessary. Educate clients on our investment tools and platform functionalities. Support daily operations and enforce compliance standards. Manage documentation and assist with backend onboarding processes. Ensure the confidentiality of client data. Collaborate with the sales team to drive client acquisition and achieve KPIs. Follow up with leads, schedule appointments, and provide assistance during in-store events. Offer on-site support for various marketing campaigns. Promote brand initiatives and engage with the community.
Role Overview The Associate, Client Services at WPP Media supports client relationships and daily account management in Kuala Lumpur, Malaysia. This role helps deliver strong customer experiences by staying responsive to client requests and working closely with colleagues to provide solutions that fit client goals. Key Responsibilities Manage assigned client…
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Proxymity connects investors and publicly listed companies, aiming to make communication clearer and more efficient. The platform supports transparency and compliance, adapting to evolving regulations with scalable technology. With a focus on simplifying proxy voting and asset servicing, Proxymity is expanding globally and supported by major financial institutions. Role overview The Client Service Associate, based in Kuala Lumpur, will be part of a team that delivers attentive service to a growing client base. This position supports Proxymity’s ongoing growth and offers room for development as the company expands. Main responsibilities Act as the main contact for clients, managing inquiries and issues within agreed service levels. Develop and maintain strong relationships with clients and stakeholders to build trust. Respond to and resolve client requests in a timely manner. Analyze problems to identify root causes and recurring trends, suggesting possible improvements. Handle current and upcoming workloads efficiently, always keeping a client-focused approach. Collaborate with global operations, client service hubs, and internal teams. Review and question existing processes, proposing enhancements where possible. Contribute to projects and operational testing that support change and improvement initiatives. Follow Standard Operating Procedures, reviewing them regularly to ensure accuracy and integrity. Look for opportunities to improve personal skills and performance. Align work with team goals and help train new colleagues as needed. Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Join us at WPP Media, a global leader in media innovation, as a Senior Associate in our dynamic Clients team based in Kuala Lumpur, Malaysia. We are seeking a driven individual with a passion for media to manage client advertising needs effectively across various channels. In this role, you will build strong relationships with clients, comprehend their business objectives, and transform these insights into impactful advertising strategies. You will be involved in overseeing the entire campaign lifecycle, from strategy and planning to execution and optimization.
Join our dynamic team at Mufg Investor Services as an Associate Director in the Client Data Team, focusing on Fund Accounting. In this pivotal role, you will lead initiatives that enhance our data management capabilities, ensuring accuracy and compliance while driving innovation within our business processes.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ABOUT US:PolicyStreet Group is an innovative insurtech leader, delivering comprehensive digital insurance solutions to both businesses and consumers throughout Asia and Australia. We operate through diverse entities across key markets, excelling in insurance distribution, embedded insurance, and reinsurance services.Partnering with over 40 global insurance and takaful providers, we offer a range of solutions including employee benefits, group insurance, and digital infrastructure that streamlines the insurance experience. Our impressive track record includes serving over 10 million customers with more than US$10 billion in sum insured. Recognized by the Financial Times and Statista as one of the Top 500 High-Growth Companies in Asia-Pacific for 2026, we were also awarded 'Most Disruptive Insurtech in Malaysia' at the Insurance Asia News (IAN) Country Awards for Excellence 2025.WHAT YOU’LL DO:Efficiently process insurance claims in accordance with company policies and procedures.Thoroughly review claim documentation, assess coverage, and validate claims.Engage effectively with policyholders, sales teams, partners, TPAs, and insurance companies to gather essential information and documentation.Professionally manage customer interactions across various channels (calls, WhatsApp, emails, meetings) to provide timely and empathetic updates.Deliver proactive and courteous assistance to policyholders regarding claims inquiries and service requests.Establish and nurture strong client relationships by managing expectations and ensuring a smooth customer journey throughout the claims process.Investigate and evaluate claims to ensure compliance with policy terms while prioritizing customer experience.Maintain accurate and current records of claims and services, ensuring consistency in communications.Work collaboratively with internal teams and external partners to resolve escalated cases and achieve favorable outcomes for clients.Stay informed on industry regulations, trends, and best practices related to claims processing and customer service.Contribute to initiatives aimed at improving processes for enhanced operational efficiency and customer satisfaction.
Internship|On-site|Kuala lumpur, Selangor, Malaysia
Join Precious Communications as a Public Relations & Client Services Intern, where you will embark on an enriching journey to gain hands-on experience that paves the way towards a future Client Executive position. In this role, you will assist in the daily management of client accounts, ensuring that all PR activities align with our esteemed communication standards. We are seeking enthusiastic candidates who can commit to a minimum of 6 months.Key Responsibilities:Oversee daily account management, including participation in WIP meetings, adhering to the established communication strategy and scope of work.Develop a strong understanding of clients’ businesses, their respective industries, key contacts, and internal communication mechanisms.Coordinate with and brief third-party vendors such as designers, photographers, event planners, and other service providers.Support media training initiatives for clients to enhance their communication skills.Proactively inform management about any potential client or budget challenges that may arise.Conduct media monitoring and compile relevant media clippings for reporting purposes.Draft and edit press releases, ensuring high-quality written communication.Assist with research related to client business and industry trends, as well as media training preparation.Help plan events by coordinating logistics and managing budget-related research.Contribute to the development of various content types, including press releases, FAQs, media briefing materials, presentation decks, and social media content.Engage in other ad-hoc marketing and PR initiatives as required.
Join our dynamic team at WNS Global Services as an Associate/Senior Associate in Operations. In this role, you will be pivotal in enhancing operational efficiency and driving process improvements. You will work closely with cross-functional teams to facilitate the smooth execution of various operational tasks, ensuring that we meet and exceed our clients' expectations. This is an excellent opportunity for professionals seeking to grow their careers in a fast-paced environment.
Are you enthusiastic about luxury items, providing exceptional customer service, and the art of narrative? Do you excel at forging connections with discerning clientele while guiding them to discover timeless luxury pieces? If this resonates with you, we invite you to become a part of our team at LuxLexicon, the ultimate destination for pre-owned luxury.As a Luxury Client Advisor, you will represent our store, showcasing the elegance and professionalism that defines our brand. Your mission is to cultivate enduring relationships with clients, deliver personalized service, and share your insights on luxury fashion, accessories, and trends.Key Responsibilities:Deliver outstanding client service to create unforgettable shopping experiences.Establish and nurture a loyal clientele through proactive engagement and relationship building.Stay informed about the latest luxury trends and educate clients on product offerings.Ensure the store's presentation meets luxury standards, providing an inviting atmosphere.Collaborate with team members to meet store objectives and uphold the brand’s ethos.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to delivering comprehensive mental healthcare solutions accessible to everyone through insurers and employee benefits. With our innovative app, ThoughtFullChat (TFC), we empower individuals to take charge of their mental wellbeing, providing resources ranging from self-guided learning to personalized coaching with mental health professionals via text, video, or in-person sessions. We believe that healthier employees contribute to more engaging and productive workplaces.Our mission is to prioritize mental health for all, every day. This ambitious vision drives us, and with a team willing to Dream Audaciously, Do ThoughtFully, we are confident in making this aspiration a reality. If you are passionate about making a significant impact and striving for excellence in your work, we invite you to join our team!Role Overview: Client Success LeadYour Primary Responsibilities:Team Leadership: As the lead, you will be responsible for driving team performance and reaching established targets. Balance direct project involvement with guiding, empowering, and delegating responsibilities to your team members.High-Performance Team Building: Create and manage a high-performing team that consistently delivers exceptional service and care to our clients.Process Optimization: Develop and refine process flows to enhance operational efficiency and scalability.Product Knowledge: Quickly learn and demonstrate in-depth product knowledge to better serve our clients. Actively contribute to product improvement initiatives.Client Engagement Programs: Design and implement activation and engagement plans in collaboration with internal teams to boost client education and engagement, ensuring a measurable impact tailored to client needs.Data-Driven Decision Making: Analyze micro-level data and insights to inform strategies that foster client growth and retention.
Join Tarro as a Client Technology ManagerAt Tarro, we create innovative solutions designed to alleviate the operational challenges faced by small brick-and-mortar restaurants. Our mission is to empower these businesses by offering a seamless connection to their customers through a diverse ecosystem of products, including AI-driven order management, delivery solutions, payment processing, and point-of-sale software. We blend cutting-edge technology with the human touch to address the real-world challenges that small business owners encounter.We are deeply committed to our customers' success, believing that when they thrive, so do we. Despite the U.S. restaurant industry being a $1 trillion market, it remains largely underserved by technology. While larger chains can invest in costly solutions, we aim to provide affordable access to the same technology for small restaurant owners.Having achieved profitability for nearly a decade, we have experienced an impressive 5x revenue growth over the past four years. Following our latest fundraising round in mid-2022, which valued us at $450M, we have seen significant advancements in customer acquisition, product development, and team expansion. Thousands of dedicated restaurants trust Tarro to help them succeed, collectively serving nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to the success of local restaurants, visit us here!What We’re SeekingWe are in search of a Client Technology Manager to lead and expand our Client Tech team. This role balances hands-on operations with strategic oversight, with approximately equal emphasis on both aspects.The Client Tech team is responsible for onboarding and providing technical support to restaurants utilizing our platform. You will manage a team of 10 to 15 individuals, overseeing every aspect of the team: from personnel management and process optimization to quality assurance and functional evolution.As we launch new products (including POS and Payment Terminals), venture into new restaurant verticals, and grow our client base, we seek a proactive leader who is eager to build rather than merely maintain operations.Your ResponsibilitiesOversee daily operations. Handle escalations, conduct quality audits, perform one-on-one meetings, manage hiring, and oversee performance evaluations. When challenges arise, you will be actively involved in problem-solving.Develop team capabilities. Mentor your team members and facilitate their professional growth to enhance team performance.Drive strategic initiatives. Collaborate with cross-functional teams to align client technology objectives with company goals.
About WPP MediaWPP Media stands as a reliable growth partner for the world's foremost brands. Our team comprises exceptional talent harnessed through trusted data and intelligence, alongside world-class partnerships, all unified by our innovative marketing platform, WPP Open. We empower clients to navigate change, seize opportunities, and achieve transformational growth.As WPP’s AI-driven media operating unit, WPP Media integrates media, data, and partnerships to offer creative personalization at scale. Through our connection with WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For further details, visit wppmedia.com.
Lighthouse develops an AI-driven platform designed for the hospitality sector, with a focus on commercial strategy. By connecting a vast hotel data network, the platform provides real-time insights to help hotels make informed decisions and increase revenue. The company has secured $370 million in Series C funding and reports annual recurring revenue exceeding $100 million. With a team of over 850 professionals across 35 countries, Lighthouse supports tens of thousands of hotels in 185 countries, including all major global chains and many independent properties. The platform enables hoteliers to respond quickly and consistently outperform competitors. Our values Pursuit of Excellence: Innovation and a deep investment in customer success drive the team. Curiosity and attention to detail shape the work. Meaningful Impact: The team recognizes the importance of their work and its role in advancing Lighthouse. Empowering Each Other: Collaboration and mutual growth are central. Individual strengths and shared goals are valued. Lighthouse fosters a collaborative and supportive community, committed to making a difference for both customers and colleagues. Location The Client Success Manager position is based in Greater Kuala Lumpur.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Risk Control Director at fuku, you will lead the development of our client risk management framework from its inception, ensuring robust protection against various forms of trading irregularities and fraud. Based in vibrant Kuala Lumpur, you will have the opportunity to architect a comprehensive risk strategy, build a high-performing team, and drive meaningful outcomes across client onboarding, trading operations, and financial transactions.Your primary responsibilities will include:- Designing and implementing an end-to-end client risk management framework that spans onboarding, trading, funding, and withdrawal processes.- Developing mechanisms for detecting abnormal trading activities, including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with introducing brokers (IBs) and agent channels through rigorous onboarding standards and ongoing monitoring.- Collaborating with finance and AML teams to establish stringent risk controls over deposit and withdrawal fund flows.- Building an effective risk rules engine and data monitoring model, transitioning from manual processes to systematic solutions.- Leading the client risk team, focusing on hiring, structuring, SOPs, escalation processes, and reporting to senior leadership.Key Candidate Profile:We are looking for a strategic leader who brings:- More than 5 years of experience in financial services risk management, with a minimum of 3 years focusing on client risk within retail FX, CFD, or derivatives platforms.- Hands-on experience with MT4/MT5 in a risk management capacity.- A proven history of identifying and mitigating abusive trading behaviors and managing IB channel risks.- Experience in building or significantly enhancing risk rules engines or monitoring systems.- Fluency in Mandarin is essential, given our platform’s operations and client base in Chinese-speaking markets.- Experience in team management at a managerial or director level.If you have a deep understanding of client risk management within Forex or CFD platforms and possess a strategic mindset, we encourage you to apply for this pivotal role.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Director of Risk Control with a focus on Client Risk at fuku, you will play a pivotal role in shaping and leading our risk management strategies within a fast-growing retail trading platform. Based in the vibrant city of Kuala Lumpur, Malaysia, you will have the opportunity to establish a robust client risk framework from the ground up. Your expertise will be instrumental in architecting risk policies, building a dedicated team, and ensuring successful outcomes across various client interactions.Key Responsibilities:- Develop and oversee the end-to-end client risk framework encompassing onboarding, trading, funding, and withdrawals.- Detect and manage abnormal trading activities including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Establish risk management standards for Introducing Brokers (IB) and agent channels through rigorous onboarding, monitoring, and tiered enforcement processes.- Collaborate with finance and AML teams to implement risk controls for deposit and withdrawal fund flows.- Transition risk rules and data monitoring models from manual processes to systematic operations.- Lead the client risk team by defining hiring needs, team structure, standard operating procedures, escalation policies, and reporting protocols to senior leadership.
As a Client Success Specialist, you will play a pivotal role in ensuring our clients receive exceptional service and support. Your fluency in Hindi will enable you to connect with our diverse client base effectively. You will be responsible for onboarding new clients, addressing their inquiries, and providing solutions to enhance their experience with our services.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About ThoughtFull:ThoughtFull is dedicated to making mental health accessible for both personal and professional growth, supporting individuals through every stage of life, anytime and anywhere.As a Temasek-backed organization, ThoughtFull stands at the forefront of mental healthcare innovation in Asia, providing comprehensive mental health services for corporate clients across the region and beyond. We take pride in being the first in Asia to introduce clinically validated text-based coaching and to collaborate with insurers, enhancing accessibility for individuals and businesses alike. Join our mission and be part of an exceptional team!Role Overview: Client Success ManagerYour Responsibilities:Foster strong relationships with key client stakeholders, managing the complete client lifecycle from onboarding and launch to ongoing engagement initiatives. Drive business growth through account renewals and increase annual recurring revenue while mitigating churn risks.Enhance client satisfaction and trust by promoting adoption, retention, and engagement. Analyze client data proactively to provide insightful recommendations and identify upselling and cross-selling opportunities.Exhibit a deep understanding of ThoughtFull’s products, services, and engagement strategies.Design and implement activation programs and communication plans at scale, collaborating with internal teams to drive education, boost engagement, and create measurable impacts tailored to client needs.
Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team
For over 50 years, Mintel has been at the forefront of providing insightful research and intelligence solutions tailored for consumer-centric businesses. Our blend of world-class syndicated tools and customized insights equips our clients with the understanding necessary to navigate the markets that matter most and to fuel their next groundbreaking idea.Recognized as the world's premier market intelligence agency, Mintel offers a unique lens on consumer behaviors, market trends, innovative products, and competitive landscapes, offering invaluable perspectives on both global and local economies. Since 1972, our predictive analytics and expert guidance have empowered clients to make informed business decisions swiftly. Our mission is to facilitate growth for businesses and individuals alike.We are seeking a dedicated Client Success Executive to deliver both reactive and proactive support to Mintel's diverse global client portfolio across various sectors. This role involves addressing data analysis requests from clients and assisting colleagues with a range of client-related administrative tasks. As part of a dynamic team, you will provide exceptional support to our worldwide client base while collaborating with the Commercial team to meet their needs. This position offers a unique opportunity to work closely with our Commercial teams and global clients, ensuring you gain invaluable experience in an international setting.Primarily, this position will focus on supporting our APAC clients, while also catering to our global clientele.
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As the Director of Client Risk Control at a rapidly expanding retail trading platform, you will play a pivotal role in establishing and leading our client risk management initiatives. This is a unique opportunity to design and implement a robust risk framework that encompasses every aspect of the client lifecycle, from onboarding to withdrawals.You will be responsible for:- Creating an end-to-end client risk framework that integrates onboarding, trading, funding, and withdrawal processes.- Detecting and addressing abnormal trading activities, including latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with IB and agent channels through effective onboarding standards and monitoring systems.- Collaborating with finance and AML teams to establish risk controls for deposit and withdrawal fund flows.- Developing a sophisticated risk rules engine and data monitoring model to transition from manual processes to automated systems.- Leading the client risk team by hiring, structuring, and implementing standard operating procedures (SOPs), escalation pathways, and reporting frameworks to senior leadership.Ideal candidates will demonstrate:
Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Role OverviewJoin Moomoo Malaysia as a Retail Store Associate, where you'll be at the forefront of delivering outstanding customer service in our innovative experiential stores. Your role will involve assisting customers with onboarding, offering guidance on our products and platform, supporting marketing initiatives, and collaborating with internal teams to ensure an exceptional client experience. This position is perfect for individuals eager to advance their careers in the financial services industry, particularly in retail brokerage and wealth management.Key Responsibilities Guide walk-in clients through the account opening process, platform setup, and app navigation. Address customer inquiries and escalate more complex issues as necessary. Educate clients on our investment tools and platform functionalities. Support daily operations and enforce compliance standards. Manage documentation and assist with backend onboarding processes. Ensure the confidentiality of client data. Collaborate with the sales team to drive client acquisition and achieve KPIs. Follow up with leads, schedule appointments, and provide assistance during in-store events. Offer on-site support for various marketing campaigns. Promote brand initiatives and engage with the community.
