Sales Pipeline Lead

About The RoleIn our fast-paced environment, we encounter challenges in closing deals not due to a lack of interest from clients, but rather because opportunities become stagnant, lose momentum, or slip through the cracks of our sales pipeline. Qualified leads often fade away before reaching closure due to delayed follow-ups and a lack of proactive engagemen…

The RoleAs a Workforce Analyst, you will play a pivotal role in orchestrating the comprehensive scheduling and onboarding of Virtual Assistants (VAs) once they have been successfully matched with clients. Collaborating across departments such as Sales, Customer Success Management (CSM), Talent Acquisition (TA), Training, and Operations, you will ensure a seamless and well-informed onboarding experience for each VA.Your responsibilities will ensure that by the time a VA commences their role, the Operations team is fully briefed on the client’s needs and the VA’s responsibilities, allowing for a smooth start on Day 1 with minimal disruptions.Key ResponsibilitiesScheduling & Coordination● Oversee the onboarding timeline for VAs from the moment of confirmation through to their readiness for Day 1.● Engage in both internal and external meetings (such as client introductions, internal launch meetings, training transitions, and operational alignment) to gather essential information.● Serve as the primary liaison to ensure synchrony among Sales, CSM, TA, Training, and Operations.Cross-Functional Handoffs● Collaborate with Sales and CSM to facilitate the transfer of client context (business overview, objectives, scope, tools, working hours, success metrics).● Work with TA to confirm the readiness status of VAs, ensuring all documentation is completed and that start dates and work hours are aligned.● Liaise with Training to confirm that VAs complete necessary training and that performance metrics (Scorecards, Attendance, Nesting Results) are communicated to Operations.● Coordinate with Operations to guarantee that the team is equipped with client background and onboarding information prior to the VA’s start date.Documentation & Readiness Tracking● Maintain an onboarding tracker that outlines clear milestones, responsible parties, timelines, and status updates.● Ensure that critical onboarding inputs are complete (client profiles, scope notes, access requirements, schedules, SOP links, and escalation contacts).● Identify gaps in the process, follow up with responsible parties, and drive tasks to completion.Stakeholder Communication● Send timely calendar invites, reminders, and agendas; confirm attendance and readiness prior to meetings.● Provide regular status updates to the Workforce Manager and relevant stakeholders.● Proactively flag risks (such as missing client information, scheduling conflicts, start date dangers, incomplete training, or unbriefed operations).Process Improvement● Suggest enhancements to the onboarding workflow, templates, checklists, and scheduling processes.● Monitor for bottlenecks (e.g., delayed handoffs) and propose effective solutions.

About The RoleThe Client Launch Manager plays a pivotal role in our customer experience, overseeing the crucial transition from contract signing to the first week of a Virtual Assistant (VA) deployment. This position eliminates the outdated administrative hand-off process by implementing proactive pipeline management.From the moment a deal is won, you will guide the client through candidate evaluations, interview coordination (partnering with the Onboarding Specialist), VA placement, and onboarding, ensuring a seamless transition to the Customer Success Manager after the VA’s first week. Your primary responsibility is to ensure that signed agreements turn into active accounts.You will collaborate closely with the Onboarding Specialist, who facilitates client interviews. While the OBS manages the interview process, you will ensure that interviews occur as scheduled, clients participate, feedback is gathered on the same day, and no account remains stagnant at any stage. Additionally, you will work with the Solutions Expert team to prepare Standard Operating Procedures (SOP) and task playbooks so that the client's initial week is smooth and effective.

Position OverviewWing Assistant is on the lookout for a meticulous and proficient Payroll Administrator to oversee and execute all payroll operations for our expanding team. This pivotal role is essential for ensuring payroll processing is accurate, timely, and compliant, all while upholding the utmost standards of confidentiality and professionalism.The successful applicant will possess extensive experience with online payroll systems, exceptional analytical capabilities, and the aptitude to collaborate effectively with HR and leadership teams.

Join Wing, a forward-thinking company reshaping the future of work globally! We are seeking a dedicated Bilingual General Virtual Assistant fluent in Mandarin and preferably Cantonese, ready to provide exceptional support in a professional setting. Your contributions will include managing legal documentation, facilitating communications, and executing administrative tasks with precision. If you have a knack for detail and a passion for supporting teams, we want to hear from you!

Role overview The Assistant Manager of Procurement at tasq-work supports procurement transformation and digitalization efforts. This hybrid position is based in Makati City, Metro Manila, and involves both project leadership and team development. Main responsibilities Source-to-Pay project management: Oversee end-to-end Source-to-Pay (S2P) implementation projects, using a solid understanding of S2P functional processes. Procurement transformation: Lead transformation initiatives across industries and regions. Manage projects involving digital procurement platforms such as Coupa, Ariba, Ivalua, Zycus, GEP, and Jaggaer, from planning through completion. Business development: Identify and build new opportunities through external networks and professional relationships. Project and engagement leadership: Independently manage projects, taking on roles like Functional Design Lead, Testing Lead, Project Manager, or Change Management Support as needed. Team supervision and mentorship: Oversee recruitment activities and mentor team members to support their growth and development. Industry awareness: Keep up with procurement trends, new technologies, and best practices to bring forward innovative solutions. Capability building: Strengthen internal skills by leading knowledge-sharing sessions, preparing best practice documentation, and facilitating training programs.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" for uninterrupted communication regarding your application.Disclaimer: This is a general outline for the position mentioned. Specific responsibilities and tools will be discussed during the final interview. Please apply based on your skills and location. We value candidates who can excel in this role!Bilingual General Virtual Assistant (Cantonese & English)At Wing, we are at the forefront of transforming the future of work for enterprises globally! Our mission is to be the premier destination for companies seeking to build exceptional teams and streamline their operations.Key Responsibilities:• Procurement Support - Manage purchases from vendors (e.g., Amazon, Home Depot, Lowe's).• Internal Coordination - Collaborate closely with project managers to monitor tasks and requirements effectively.• Vendor/Contractor Liaison - Communicate with vendors/subcontractors to check on project progress.• Organize, prioritize, and draft professional correspondence as required.• General Administrative Support - Assist with various assigned tasks to enhance operational efficiency.Qualifications:• Bilingual (Cantonese and English) – must possess strong professional fluency.• Over 3 years of experience as an Executive Assistant or in a similar capacity.• Preferred background in construction project support or international vendor management.• Familiarity with Microsoft Business Central and/or Dynamics 365 is a plus.Technical Requirements:• USB Headset with Noise-Cancellation feature• Functional Webcam• Computer with a minimum 1.8 GHz processor and at least 4GB RAM• Primary Internet Speed: minimum 25 Mbps cable connection• Backup Internet Speed: minimum 10 MbpsBenefits:• Comprehensive Health Insurance (HMO)• Performance-Based Incentives• Job Security and Stability• Paid Training Opportunities• Inclusive Work Culture• Continuous Learning and Upskilling Opportunities• 100% Remote Work Environment• Supportive and Collaborative Team• Career Advancement Opportunities• Enjoyable Work Atmosphere• Holiday and Overtime CompensationSchedule: US work hours (20-40 hours per week)Location: Makati, Philippines: this position is fully remote.

Part-time General Virtual Assistant (ClickUp Specialist)About the CompanyJoin a dynamic and rapidly expanding organization dedicated to enhancing business operations through innovative remote support. Our team leverages ClickUp as the backbone of our project management framework, complemented by well-defined Standard Operating Procedures (SOPs), training videos, and tailored assessments to ensure a seamless onboarding experience.Industry: Business ConsultingLocation: Atlanta, GA, USARole Overview: We are seeking a meticulous and proactive Virtual Assistant with specialized knowledge in ClickUp. Your primary responsibility will be to optimize and manage ClickUp workflows while also providing essential administrative support. You will benefit from our established processes and training materials, ensuring a smooth transition into your role.Role ObjectiveTo deliver expert ClickUp project management support alongside general administrative duties such as managing emails, calendars, and documents, all aimed at driving business growth and operational efficiency.Key Responsibilities:1. Optimize and implement workflows within ClickUp (primary focus).2. Organize and maintain tasks, projects, and documentation in ClickUp.3. Manage email communications effectively.4. Coordinate and schedule appointments and meetings.5. Organize and maintain digital files and documentation.6. Perform ad hoc tasks as required.Qualifications:• Bachelor’s degree or relevant certification required.• Minimum of 1 year of experience as a Virtual Assistant or in a related administrative support role.• At least 1 year of ClickUp experience, demonstrating proficiency in managing projects, tasks, workflows, and automations.• Solid understanding of project management best practices and prioritization techniques.• Experience in email and calendar management, including scheduling and follow-ups.• Proficient in document management, ensuring organized digital files and shared folders.• Exceptional attention to detail and strong organizational skills.• Ability to adhere to established SOPs and workflows, while proactively suggesting enhancements.• Strong written communication skills and professional email etiquette.• Must have a reliable internet connection and the ability to work independently in a remote environment.• Comfortable working part-time hours, including potential graveyard shifts.Required Tools & Platforms:• ClickUp (primary platform for all tasks).

In today's fast-paced world, busy clients often feel overwhelmed, not because they lack the desire for assistance, but because managing that assistance can seem like an additional burden.As a Client Solutions Specialist, your mission is to alleviate that burden. You will immerse yourself in the client's daily operations, pinpointing tasks that can be delegated effectively and executing this transition with speed and confidence. Through live observations, comprehensive digital assessments, and collaboration with our exceptional in-office VA team, you will transform chaotic workflows into streamlined, delegated processes — frequently within just 48 hours of onboarding.This role is ideal for proactive, client-oriented individuals who thrive in dynamic environments, enjoy spearheading discussions, and excel at turning uncertainty into decisive action.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to receive our communications.Quality Assurance SupervisorAt Wing, we are on a transformative journey to reshape the future of work for businesses globally! Our goal is to be the ultimate destination for companies aiming to construct exceptional teams and streamline their operations. We are currently seeking a dedicated Quality Assurance Supervisor to join our team immediately!Job OverviewThe Quality Assurance Supervisor plays a crucial role in ensuring top-notch service quality, consistent performance, and utmost client satisfaction among our virtual assistant workforce. This position entails overseeing quality assurance processes, assessing VA performance, mentoring team members, and collaborating with operations and training departments to uphold superior service standards.Key Responsibilities:Quality Assurance & Performance Management• Design, implement, and maintain robust QA frameworks, scorecards, and evaluation criteria for virtual assistants.• Conduct regular audits of VA tasks, communications, productivity, and adherence to SOPs.• Analyze client feedback to identify trends, risks, and opportunities for improvement.• Ensure virtual assistants meet contractual SLAs, KPIs, and client expectations.Team Leadership & Coaching• Oversee and mentor QA analysts or quality reviewers as applicable.• Provide constructive feedback and performance insights to virtual assistants.• Collaborate with Team Leads and Operations Managers to address performance deficiencies.• Support corrective action strategies and improvement initiatives.Process Optimization & Documentation• Identify recurring quality challenges and propose process or training enhancements.• Partner with Training and Onboarding teams to enrich learning materials.• Maintain current QA documentation, SOPs, and industry best practices.• Ensure uniformity in QA evaluations across all accounts and teams.Client Engagement & Stakeholder Collaboration• Serve as the quality liaison for internal stakeholders and client-facing teams.• Assist in preparing quality reports for clients when necessary.• Address escalations related to performance or service quality promptly.Reporting & Analytics• Develop and present comprehensive QA reports, dashboards, and performance summaries.• Monitor quality metrics, trends, and improvement outcomes.• Utilize data analytics to derive insights from quality performance.