Marketing Transformation Consulting Manager - SFMC | Manila

Join Our Dynamic Team as a Marketing Transformation Consulting ManagerThe Strategy & Consulting Global Network Song practice is intricately connected to our Global Network Practice, collaborating with clients to enhance their marketing, sales, and service functions. In this pivotal role, you will deliver transformation services powered by innovative offering…

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in our mission to empower businesses in the beauty and wellness industry. As a vital member of our team, you will facilitate the onboarding process for new partners, ensuring they have a seamless experience as they integrate with our platform.Your expertise in Spanish will be invaluable as you communicate effectively with our diverse clientele, providing support and guidance throughout the onboarding journey.

Role overview Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings. What you will do Reply to customer inquiries with clear, prompt communication Diagnose and resolve technical or product-related concerns Guide users and address their needs to support customer success Keep accurate records of customer interactions and solutions Requirements Strong customer service background Keen attention to detail Solid problem-solving skills Ability to work independently in a remote environment Location This is a fully remote role based in the Philippines, with a focus on the Manila area.

Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services. Role overview The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction. Key responsibilities Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS Communicate fluently in Vietnamese and English Process transactions accurately and resolve issues as they arise Document all interactions and monitor transaction activities using internal systems Maintain compliance with company policies and service standards What sets this role apart This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

Encora is hiring a CRM Business Analyst in Manila. This position centers on analyzing and improving customer relationship management processes to support both client satisfaction and operational efficiency. Role overview The CRM Business Analyst works closely with teams across the company to understand business needs and translate them into effective CRM strategies. The role involves gathering requirements, designing solutions, and ensuring that CRM initiatives align with company goals. What you will do Analyze current CRM processes and identify opportunities for improvement Collaborate with cross-functional teams to collect and clarify requirements Design and help implement solutions that support business objectives Contribute to strategies aimed at enhancing client satisfaction and operational performance

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests in nearly every country around the world. Each day, our unique accommodations and enriching experiences foster authentic connections between guests and communities.Your Impact:The Workforce Management (WFM) Scheduler plays a crucial role in delivering exceptional support to our guests and hosts through Customer Support operations. In this position, you will oversee headcount allocation across various sites, channels, and tiers, while maintaining strong relationships with partner WFM teams. You will be an integral member of a dynamic and high-profile team, collaborating closely with cross-functional teams to drive optimal outcomes.A Day in Your Role:Collaborate with operations to create and implement schedules based on language, skill set, and contact channel.Establish, manage, and maintain schedules for multiple internal teams.Oversee and report on schedule demands for various partner sites and channels within a shared queue environment.Develop and execute scheduling scenarios, analyzing potential impacts of new business lines, SLA changes, routing, and skill adjustments.Work with the broader WFM team to enhance understanding of capacity planning and forecasting.Monitor and analyze employee performance using data from Genesys.Evaluate and report on historical data and trends, on a daily, weekly, and monthly basis.Identify opportunities to improve operational effectiveness and efficiency through performance data analysis.Effectively communicate with the wider Airbnb team and our outsourcing partners, including preparing performance reports for WBR, MBR, and QBR meetings.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.

About New Era Technology New Era Technology is a global company with over 3,000 employees. The team focuses on connecting people, places, and information through secure technology solutions. The company emphasizes a People First approach, aiming to create an environment where everyone feels valued and supported. Team members work alongside industry-certified colleagues, access ongoing training, and receive competitive benefits. New Era Technology is committed to individual growth, continuous learning, and a collaborative, inclusive culture. Role Overview: Change Management Specialist (Manila) The Change Management Specialist will support a large group of network engineers and technical project managers during a significant network technology refresh for a major global bank. This role centers on managing change requests and ensuring smooth coordination throughout the project lifecycle. Key Responsibilities Collaborate with deployment engineers to plan, execute, and close change requests Work closely with technical project managers and network engineers to support project goals Utilize ServiceNow to manage and track change management processes What We’re Looking For Expertise in ServiceNow Experience supporting technical teams, especially in large-scale network projects Strong communication and coordination skills This position is based in Manila. Candidates interested in making a real impact within a supportive, growth-focused company are encouraged to apply.

About the RoleAs an SAP Finance Vertex / REFX / FICA Specialist, you will collaborate closely with our clients, functioning as a consulting professional responsible for designing, building, and implementing initiatives aimed at enhancing business performance. Your key responsibilities will include:Supporting ERP platform-driven business design and assessment initiatives, including value assessments, business case development, and process re-engineering.Designing and implementing SAP Finance solutions using the Vertex tax engine, SAP REFX, and SAP FICA, ensuring that all processes align with business objectives.Working with cross-functional teams to analyze current finance processes and pinpoint opportunities for improvement.Providing advisory support on SAP Finance processes and industry best practices to our CMT clients.Engaging in proposal and business development activities, including responding to RFPs, estimating efforts, and designing solutions for SAP transformations.Assisting in the creation of proof of concepts and reusable assets to speed up delivery for future projects.Delivering impactful presentations and documentation to clients and company leadership.

Join our dynamic BIM team as a BIM Coordinator, collaborating with our design specialists on diverse projects throughout the Asia-Pacific region. We’re seeking an innovative BIM modeller who is passionate about leveraging Building Information Modeling to enhance design accuracy and efficiency.Key Responsibilities:The successful candidate will excel in the following areas:• Develop and maintain sophisticated 3D models utilizing advanced BIM software.• Engage in regular collaboration with architects, engineers, and design teams to ensure project alignment.• Validate model accuracy to meet project specifications, proactively identifying and addressing conflicts during the design phase.• Utilize BIM for constructability assessments, quantity take-offs, and project lifecycle operations.• Uphold data integrity and consistency across various BIM models and disciplines while staying abreast of the latest advancements in BIM technology.Qualifications:The ideal candidate will demonstrate the following qualifications:• Enthusiasm for supporting the design team through all BIM-related tasks.• Exceptional collaborative and interpersonal abilities.• Strong time management skills with a proven ability to meet deadlines.• Proficient in interpreting technical drawings and plans.• Advanced mathematical and computer skills, with a creative flair.• A degree in Civil or Architectural Engineering is preferred, or equivalent experience.• Excellent written and oral communication skills, capable of presenting to various audiences including board members.

OverviewThe Land Acquisition Specialist plays a crucial role in the evaluation and acquisition of land for renewable energy projects. This position involves utilizing drone technology to conduct detailed surveys, creating high-accuracy Digital Elevation Models (DEMs) and orthomosaics to analyze topographical features. The specialist will perform site assessments and engage with various stakeholders, including land agents and local government units (LGUs), to facilitate land acquisition processes.Key ResponsibilitiesPlan and execute drone surveys, ensuring accuracy and compliance with project requirements.Conduct on-site reconnaissance and drone surveys utilizing DJI Mavic 3 Enterprise and LiDAR technology.Post-process survey data to produce precise orthomosaics, DEMs, Digital Terrain Models (DTMs), and point clouds for terrain analysis.Perform comprehensive site inspections based on criteria such as terrain stability, flood risk, soil quality, and environmental impact.Facilitate and participate in meetings with external stakeholders, including brokers, landowners, and government representatives.Request and obtain necessary technical and legal documentation from LGUs and government agencies.Assist the Land Acquisition Manager in:Identifying potential land brokers and agents through various platforms.Building and maintaining professional relationships with stakeholders.Communicating ib vogt's land acquisition standards to external parties.Acquiring properties and relevant documentation from stakeholders.Conducting thorough checks on technical and legal documents.Encoding and plotting technical descriptions from property documents.Verifying the accuracy of technical descriptions on property documents.Compiling technical summaries and reports for each site.Digitizing land plots based on georeferenced maps (cadastral, tax, vicinity maps, etc.).Evaluating newly offered properties and sharing findings with internal and external stakeholders.Generating mapping outputs such as CAD files, Shapefiles, and KMZ files.Collaborating with internal teams on grid availability, terrain assessments, engineering design, and other related areas.Preparing and presenting reports to upper management.Ensuring compliance with mapping requirements for permits and land-related issues.Quality checking survey outputs from third-party contractors when necessary.Coordinating with finance and administration for budgetary and administrative tasks.Sign and seal mapping documents as required.

Join Nagarro as a Technical Delivery Manager specializing in Banking and Core Banking Solutions. In this pivotal role, you will lead engineering teams to deliver innovative banking solutions, ensuring high-quality execution and adherence to timelines. Your expertise in project management and technical delivery will be instrumental in driving our clients' success in the banking sector.

To ensure you receive our communications, please whitelist the domains "lever.co" and "hire.lever.co" with your email provider.Disclaimer: This is a generic job description for the position listed below. Specific tasks and tools will be detailed during the final interview. Please ensure you apply for the correct position based on your qualifications and location. We prioritize candidates who can thrive in this role!Join Our Team as a Marketing Automation Specialist!Wing is on an exhilarating mission to reshape the future of work for businesses globally! We aim to be the go-to partner for organizations seeking to develop elite teams and streamline their operations.We are in search of a Marketing Automation Specialist who can start immediately!Key Responsibilities:1. Develop and launch effective drip or nurture email campaigns.2. Manage subscriber lists/databases while ensuring data integrity (removing duplicates, applying correct tags).3. Support tracking and tagging efforts (UTMs, campaign parameters).4. Analyze automation performance metrics: open rates, click-through rates, and conversions in straightforward flows.5. Troubleshoot basic issues (e.g., resolving broken links in emails, ensuring automation triggers function correctly).6. Collaborate with the design/content team to create email templates and landing page assets.7. Design and manage comprehensive customer lifecycle automation programs (welcome sequences, retention strategies, upselling, reactivation).8. Implement and refine drip/triggered flows based on user behavior or lifecycle stages.9. Integrate CRM or customer data platforms with other tools (web tracking, events).10. Evaluate automation program performance and suggest enhancements (e.g., improved segmentation, personalization).11. Mentor junior staff or interns on best practices in automation.12. Oversee documentation related to automation: SOPs, monitoring dashboards.13. Define the automation/martech roadmap for the company: identifying new tools, integrations, or processes necessary.14. Design and oversee predictive workflows (e.g., lead scoring, propensity modeling).15. Ensure robust data infrastructure (data accuracy, integrations).

Job Overview:Join our dynamic team at tasq-work, where you will collaborate closely with clients as a consulting professional, designing, building, and implementing strategic initiatives aimed at enhancing business performance. Your role will involve:Leading efforts within the Digital Core & Enterprise Transformation team to assess and design ERP-driven business processes, including value assessments and business case development.Providing expert solutions for clients facing challenges in the SAP Finance landscape, leveraging your experience with Vertex tax engine, SAP REFX, or SAP FICA throughout the project lifecycle.Utilizing strong problem-solving skills to identify, escalate, track, and resolve issues efficiently.Demonstrating effective communication and presentation skills while engaging with clients to comprehend their requirements and scope, defining solutions, articulating business benefits, and developing actionable roadmaps.Creating innovative solution designs that capitalize on our extensive service offerings.Supporting business development initiatives by collaborating with teams on proposal generation, shaping solution plans, and defining delivery approaches for SAP transformations.Overseeing ERP integrations and assisting in developing proof of concepts as necessary.Employing strong analytical skills to deliver clarity and valuable data insights.Key Skills and Qualifications:In-depth proficiency in SAP Finance, with a robust understanding of SAP Finance concepts and the ability to identify, design, and configure Vertex Tax engine, SAP FICA, or SAP REFX, integrated with other modules.Experience serving as an SAP Finance functional consultant, particularly with Vertex tax engine, and supporting end-to-end proposal requests.Ability to advise clients on SAP Finance and Vertex tax engine, SAP REFX, or SAP FICA processes based on industry best practices.Capability to analyze existing business processes and pinpoint areas for enhancement.Experience providing training and support to client sales teams on best practices for order creation.Ensuring all client sales activities are thoroughly documented and tracked within the system.Engagement in developing thought leadership content, including white papers and presentations on current industry topics.Vertex Tax Engine Responsibilities:Implementing new requirements and maintaining the Vertex O Series, emphasizing global indirect tax solutions.Configuring and managing Vertex tax rules, rates, and jurisdictions to guarantee accurate and compliant tax calculations across all transactions.