Professional Services Engineer - Quality Assurance and Automation

Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this pivotal role, you will be responsible for enhancing the quality and efficiency of our services by implementing automation solutions and ensuring rigorous testing practices.

Join Wing, a pioneering company on a mission to redefine the future of work by creating world-class teams and automating operations. We are seeking an AI-Driven Back-End Developer to design, build, and maintain robust server-side applications that power AI solutions. The ideal candidate will possess strong expertise in back-end technologies, cloud infrastructure, and database management, along with hands-on experience in integrating and deploying AI/ML models and APIs. Your contributions will be vital in delivering innovative features that enhance user experiences and streamline operations.

At TTEC Digital, we empower our clients to create a workplace where every employee feels appreciated and supported, as we believe that an exceptional customer experience begins with a satisfied employee. Our vision is to cultivate an environment where individuals can truly excel.The TTEC Digital Genesys Partner Practice comprises a dynamic team of customer experience (CX) designers, consultants, engineers, and data scientists. We are proud to have been recognized as Genesys' Partner of the Year 15 times, holding over 400 certifications. Our expertise enables us to integrate the Genesys platform, applications, and components into complex, multi-platform environments seamlessly, delivering results that enhance the customer experience.As a Genesys Cloud Support Engineer, you will provide essential customer support to address and resolve various concerns, ensuring an optimal customer journey. Your role will involve diagnosing issues, reviewing application programming, and identifying root causes, allowing you to implement effective solutions or guide customers through the process. The support you provide may range from straightforward queries to complex challenges.

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

About AvePointAt AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!Your Role:The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.Key Responsibilities:Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

Join Nice Ltd. as a Professional Services Engineer focusing on Customer Success and Customer Experience (CX). In this role, you will be pivotal in ensuring the satisfaction of our clients by providing top-notch technical solutions and support. You will collaborate with clients to understand their needs, implement effective solutions, and ensure a seamless integration of our products into their operations.

Join Nice as a Professional Services Engineer specializing in Customer Success and Customer Experience (CX). In this pivotal role, you will work closely with clients to ensure they derive maximum value from our solutions. You will engage with customers to understand their needs, provide technical expertise, and deliver tailored solutions that enhance their overall experience.

Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey

About Us:TymeX serves as the technological and operational hub of the esteemed TymeGroup. Our mission is to innovate, design, and develop cutting-edge software solutions for our business units located in South Africa, the Philippines, and across the APAC region, specifically in the dynamic fin-tech sector.Currently, we hold banking licenses in South Africa, the Philippines, Indonesia, and are rapidly expanding into Vietnam. Our talented design team is recognized for creating the Award-Winning GoTyme Bank App and Kiosk.The Role:We are in search of a motivated and passionate UX Research Intern to join our vibrant team in Vietnam, with exciting opportunities for international travel. This role offers invaluable hands-on experience in conducting quantitative studies and executing research operations tasks.Key Responsibilities:Contribute to both quantitative and qualitative UX research throughout the entire research lifecycle, from planning to synthesis.Assist in designing and implementing quantitative studies, including crafting questionnaires, establishing survey logic, programming surveys, and monitoring data quality.Support qualitative research efforts such as note-taking, transcription review, tagging, and aiding in the synthesis of interviews or usability tests.Help clean, structure, and analyze research data (both quantitative and qualitative), turning raw data into clear, actionable insights.Contribute to the development and maintenance of research repositories, ensuring insights, reports, and datasets are organized, searchable, and reusable.Utilize AI tools (e.g., Claude, transcription tools, text analysis) to enhance research workflows, including summarization, coding, and insight generation, while critically assessing output quality.Experiment with and refine internal research workflows by integrating AI where beneficial (e.g., expediting synthesis, survey analysis, or documentation).Observe and collaborate with seasoned researchers, participating in research planning, discussions, and critiques.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Spreetail is looking for a Review Programs Specialist based in Manila. The main focus of this position is to enhance the customer experience by overseeing and refining how product reviews are handled. Key responsibilities Analyze product reviews to spot patterns and draw meaningful insights. Create strategies that raise the quality and relevance of customer reviews. Collaborate with teams throughout the company to ensure customer feedback is recognized and acted upon. Role focus This role centers on managing product review processes and helping the company respond effectively to customer input. Success in this position means making reviews more valuable for both customers and the business.

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we believe in investing in our people. Our culture is built on agility, passion, and teamwork, empowering you to take initiative, learn from others, and shape your career with the intention to unleash your full potential! As a Customer Success Account Executive, you will oversee a portfolio of existing customers, ensuring their satisfaction and promoting the adoption of our software solutions. Your role will involve maintaining and expanding customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling. Key Responsibilities: Foster and maintain strong relationships with customers at various levels. Ensure customer satisfaction throughout the pre and post-sales process. Retain and grow revenue within existing customer accounts. Identify, pursue, and close new sales opportunities within existing accounts. Develop a comprehensive understanding of key accounts, including business profiles, key players, and purchasing processes. Facilitate customer satisfaction through the proper deployment of resources. Manage the entire sales cycle from creation to closure. Design and implement effective sales campaigns for key account penetration. Lead and participate in internal virtual account team meetings.

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

Are you ready to take the reins in transforming the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we have rapidly ascended to become the world’s leading D2C sleep brand, with a presence in over 35 countries and more than 25 stores throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, our mission is to create superior sleep comfort products that enable our customers to wake up refreshed and ready to conquer the day. At Emma, we pride ourselves on a vibrant community of intelligent and motivated individuals, all bound by a robust culture of collaboration, teamwork, and knowledge sharing. We think ambitiously, take ownership of our roles, and are empowered to make a substantial impact. Through practical experience, mentorship, and ongoing learning opportunities, we foster our growth and development. With team members from over 60 nationalities and offices in diverse regions, our rich tapestry of perspectives enhances our workplace culture. Are you prepared to redefine the future of sleep with us? Let’s bring that vision to life!

Location This position will initially require on-site work for the first 90 days, after which you will have the option to shift to a hybrid work model. Our office is situated at Arthaland Century Pacific Tower, 5th Avenue, BGC. Role Hours The anticipated working hours for this position are from approximately 12:00 AM to 9:00 AM, Philippine Time (PHT). Our team operates with staggered schedules between 9:00 PM and 9:00 AM PHT, and we strive to accommodate your preferred work hours whenever feasible. About Point Real Impact, Real People: At Point, our mission is to enhance the accessibility and value of homeownership. Your contributions will directly empower homeowners to leverage their wealth, gain financial flexibility, and achieve transformative life goals. Funding: With over $175M raised from prestigious investors including Andreessen Horowitz, WestCap, Greylock, and Prudential, we're experiencing rapid growth! Join us during this exciting phase. Game-changing Product: We are pioneering a company in the home equity sector, boasting a 4.7 Trustpilot rating and an A+ rating from the BBB, which reflects the exceptional value we deliver to over 20,000 customers. Great Place to Work: Our team loves being part of Point! We are recognized as a Certified Great Place to Work and a Fortune Best Workplace in the Bay Area. Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role allows for flexibility while fostering strong connections through in-person interactions, cross-functional teamwork, and a culture that prioritizes collaboration, inclusivity, and shared success. About the Role As part of the sales and customer experience team, your primary focus will be assisting homeowners with inquiries about new products, providing updates on their applications, and conducting follow-ups via email, chat, voicemails, and inbound phone calls. You will engage with customers predominantly through phone conversations or written communication. Our team is composed of collaborative individuals who maintain high standards in a fast-paced environment dedicated to delivering outstanding customer experiences.

About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution development, and client engagement across various market units.Develop and execute a comprehensive go-to-market strategy by working closely with market unit leaders and industry practice heads to identify demand, align skill requirements, and coordinate offerings with AWS partnership initiatives.Oversee significant transformation programs, directing teams in delivering Amazon Connect-based architectures, implementing omnichannel contact center solutions, and managing global migrations from legacy systems.Establish transformation methodologies, operating models, and best practice frameworks to create strategies, target operating models, value realization plans, and reusable assets.Act as a thought leader by producing white papers, industry research, and internal/external resources that strengthen the company’s authority in cloud contact center solutions.Facilitate team development by mentoring a global team of transformation practitioners, promoting capability building, and fostering a culture of innovation and excellence.Required Skills and Experience:A minimum of 14-20 years of extensive experience in large-scale business and technology transformation programs, particularly in customer experience or contact center environments across various industries.Demonstrated expertise in Amazon Connect, AWS cloud services, and CCaaS architectures, with a proven ability to engage with C-level executives and convey business value while managing stakeholder relationships.Strong skills in solution development, proposal estimation, and presentation; comfortable in pre-sales and high-level executive discussions.Exceptional communication and presentation abilities, including strong negotiation and complex issue resolution skills.Robust delivery governance capabilities encompassing program controls, financial oversight, risk management, and conflict resolution.Ability to lead and operate effectively in remote, virtual, and global teams with the flexibility to travel as needed for client engagements.

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.