Senior Bookkeeper with Executive Support

We are seeking an experienced Senior Bookkeeper who will also provide Executive Support in our dynamic remote team. The ideal candidate will possess a strong background in bookkeeping and accounting, combined with exceptional organizational and communication skills. Your role will involve managing financial records, preparing reports, and assisting the execu…

Company Overview:Established in 2002, DVI Solutions has emerged as a premier provider of innovative audio-visual systems that enhance communication and collaboration among our clients. We operate across multiple countries including Singapore, Thailand, Shanghai, Hong Kong, Vietnam, India, Malaysia, and Indonesia, serving a diverse clientele that spans corporations, government entities, educational institutions, retail businesses, and hospitality sectors.Role Summary:We seek a talented and committed Audio-Visual Service Engineer to join our dynamic team in the Philippines. In this pivotal role, you will oversee the installation, maintenance, troubleshooting, and technical support of audio-visual (AV) systems at client locations. Collaborating closely with project teams and clients, you will ensure that all systems operate smoothly and adhere to the highest quality benchmarks.Key Responsibilities:Install, test, and commission AV equipment and systems including projectors, video conferencing solutions, audio processors, and control systems.Execute regular preventive and corrective maintenance on AV systems.Diagnose and resolve hardware and software challenges, both on-site and remotely.Deliver technical support and training to clients regarding AV system operations.Engage with project and sales teams to accurately understand customer needs and provide effective solutions.Document service reports, maintenance logs, and client feedback meticulously.Stay informed about the latest AV technology trends and product developments.

The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints. As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues. We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!

Location: Chinatown, ManilaSchedule: Monday to Friday; 7:30 AM - 6:00 PM (Compressed Workweek)Work Setup: 100% OnsiteAs an HR Manager, you will be instrumental in managing comprehensive HR operations, encompassing recruitment, employee relations, performance management, and organizational development. This role is perfect for a dynamic professional who thrives in fast-paced environments, adept at balancing strategic initiatives with pragmatic implementation.Lead the HR team to foster organizational excellence by delivering strategic advice, innovative solutions, and collaborative support that enhance relationships between the company and its team members while promoting business growth.

Work Location: 100% Onsite (Binondo)Schedule: Monday to Friday (8am-5pm)Responsibilities:Enhance and streamline daily clinic operations to maximize productivity and service quality.Convert organizational objectives into tangible initiatives that elevate clinic performance.Utilize data analytics to foresee challenges and implement solutions promptly.Lead by example: mentor, manage, and uplift a diverse clinic team.Address staff concerns with decisiveness, empathy, and professionalism.Ensure performance metrics are achieved through consistent engagement and support.Foster a warm, efficient, and responsive clinic atmosphere.

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

AvePoint seeks a Marketing Operations Support Specialist in Manila, Philippines. This position centers on supporting and refining marketing processes to help campaigns operate efficiently and reach their objectives. Role overview The specialist will assist in day-to-day marketing operations, providing support that helps campaigns stay on track and meet targets. The work contributes to stronger marketing performance and plays a part in driving growth and engagement. Location This role is based in Manila, Philippines.

About the Company:Our client specializes in delivering community-based support services under the National Disability Insurance Scheme (NDIS). They emphasize dependable coordination, proactive communication, and exceptional service delivery.Job Overview:We are on the lookout for an NDIS Scheduling and Customer Support Coordinator to efficiently handle scheduling requests, create job entries in our CRM, and facilitate effective communication with clients. This position is ideal for a highly organized, detail-oriented individual with a compassionate approach, capable of juggling multiple tasks in a dynamic environment. Key responsibilities include managing job bookings and ensuring precise data entry, coordinating schedules for drivers and care workers, and communicating booking details to clients predominantly through SMS.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

Join our dynamic team at Dr. Reddy's Laboratories Limited as an Office Administration & Sales Support Specialist. In this critical role, you will provide essential administrative and sales support to ensure the efficiency and effectiveness of our operations. Your contributions will play a key role in enhancing customer satisfaction and driving business success.

The Role Join HelloConnect as a Senior Category Support Coordinator and become an integral part of our innovative team that harnesses cutting-edge technology to craft outstanding customer experiences. We pride ourselves on a culture steeped in collaboration, continuous learning, and a relentless pursuit of excellence. Here, you will engage in meaningful work, enhance your skills, and thrive in a nurturing environment that appreciates diverse viewpoints and backgrounds. In this pivotal role, you will play a crucial part in maintaining operational excellence through precise data management. Acting as the technical and administrative cornerstone for the Strategic Procurement team, you will execute vital Source-to-Contract (S2C) preparatory functions within Workday Sourcing (WSS) and Icertis (CLM). Your attention to detail in Tender and Contract Administration will empower Category Managers to efficiently and compliantly initiate sourcing events, laying the groundwork for subsequent phases and contributing to our mission of driving business success and enhancing customer satisfaction. If you're passionate about making a difference and believe your unique skills can contribute to our success, we strongly encourage you to apply, even if you don’t meet every single requirement!

Eucalyptus focuses on improving lifelong health by addressing global obesity and reducing preventable chronic diseases. The company supports patients through programs like Juniper, which combines GLP-1 medication with personalized nutrition, activity guidance, and coordinated care from a multidisciplinary team. Clinical research from Eucalyptus shows that this approach leads to significantly greater weight loss for patients. With over $100M raised and 130% year-over-year revenue growth, Eucalyptus has supported more than 350,000 patients across five markets. The company’s programs are recognized by organizations such as NICE and are tailored for patients in countries including Germany and Japan. Role overview The Senior Patient Support Specialist (Mid-Shift) is based in Manila, Philippines. This position extends beyond typical customer support by addressing patient concerns directly and helping to uphold a high standard of care. Support is provided via email, chat, and both inbound and outbound calls, ensuring patients receive prompt and compassionate assistance. Main responsibilities Patient-centric problem solving: Take ownership of patient issues, working to resolve them quickly and thoroughly. The aim is to deliver the highest standard of care and support, making a meaningful impact for patients. Collaborative partnerships: Coordinate closely with doctors, pharmacies, and delivery partners to ensure smooth service and positive outcomes for patients.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

ABOUT US Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices. To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles. Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey. THE ROLE As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations. In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach. This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance. WHAT WILL YOU WORK ON? Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems. Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary. Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.

About UsAt Otter, we redefine the experience of food delivery for restaurateurs in the digital age. In a world where technology meets culinary passion, we empower restaurants globally—from iconic brands like Chick-fil-A to unique establishments like Eataly—to thrive in the online delivery landscape. Our innovative software enhances sales, minimizes order complications, and alleviates the challenges of delivery management. Role OverviewThe Workforce Management (WFM) Real-Time Analyst plays a pivotal role in ensuring optimal performance across Customer Support operations by monitoring and managing real-time metrics. This position is crucial in achieving service level goals, optimizing staffing resources, and swiftly addressing performance fluctuations throughout the day. Key ResponsibilitiesCreate and sustain accurate workforce forecasts and schedules informed by historical data and projected communication volumes across various channels.Continuously track real-time performance metrics, including call/chat/email volumes and service levels to ensure adherence to schedules.Analyze trends in customer support demand and proactively adjust staffing and resource allocations to enhance service delivery.Manage inbound queues effectively to ensure prompt responses to customer inquiries across multiple platforms.Work collaboratively with supervisors and managers to prioritize scheduling of breaks and meetings while ensuring adequate team coverage.Communicate adjustments in channel allocations based on real-time data to maintain a seamless customer service experience.Compile and analyze reports on key performance indicators (KPIs) to identify opportunities for improvement in team performance.Hold regular discussions with team members to review performance metrics and provide constructive feedback.Keep abreast of industry trends and best practices in workforce management to enhance operational processes.

Role overview indiecampers is looking for a Customer Support Representative to join the team in Manila on a 3-month contract. This position is aimed at recent graduates who want to launch their careers in customer service. Prior experience is not required. What you will do Serve as the initial contact for customers reaching out to indiecampers Answer questions and resolve customer concerns Support positive experiences for every customer Who should apply Recent graduates who are interested in customer service roles Those looking to gain practical, hands-on skills in a welcoming environment This short-term contract offers new graduates an opportunity to develop professional experience and begin building a career in customer support.

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

Join AFRY as a Control & Instrumentation Engineer, where you'll play a pivotal role in designing, developing, and implementing advanced control and instrumentation systems. You will collaborate with multidisciplinary teams to ensure optimal operation and safety of industrial processes. Your expertise will contribute significantly to our mission of delivering innovative and sustainable solutions.

NiCE is looking for an experienced Engineering Manager to lead a distributed DataOps team based in Manila, Philippines. This role focuses on optimizing and managing data pipelines, real-time data processing, and database operations for a global organization. What You Will Do Lead, mentor, and support a remote DataOps team working across multiple regions and time zones. Oversee the design, development, and maintenance of scalable data pipelines and streaming data applications. Manage and improve database operations, ensuring data integrity, security, and performance. Implement and maintain real-time data processing workflows using Kafka and Flink. Work closely with engineering, analytics, and business teams to ensure smooth data flow and accessibility. Establish and enforce data governance, monitoring, and observability best practices. Drive automation and process improvements within DataOps. Ensure the data infrastructure remains highly available, reliable, and high performing. Oversee project timelines, resource allocation, and manage stakeholder expectations. What We’re Looking For Strong technical skills with SQL, a range of databases, Kafka, Flink, Airflow, and AWS. Proven experience managing distributed or remote engineering teams. Ability to coordinate work across different time zones.

About the RoleJoin First Circle, the leading fintech company in the Philippines, as we transition from a single-product provider to a comprehensive Neobanking solutions company. We're on the lookout for enthusiastic junior software engineers eager to contribute to the development of innovative products tailored for small and medium-sized enterprises (SMEs).At First Circle, we value fresh talent and are excited to welcome the best young engineers in the country to be part of our dynamic team, which has been at the forefront of the fintech revolution for over eight years.What Makes Engineering at First Circle Unique?From day one, engineers are empowered to tackle real-world challenges. You'll start with small tasks and quickly evolve into leading significant projects.Benefit from ongoing mentorship from seasoned engineers with impressive global software development experience.Working in emerging markets like the Philippines offers unique challenges due to digital infrastructure. We build most of our solutions in-house, providing a stimulating environment where we solve complex problems that many startups have struggled with, paving the way for exciting opportunities.With a well-received core product already in place, this is a rare opportunity to engage in foundational building within a successful company.Our engineering team thrives on collaboration and camaraderie—no office politics, just a shared commitment to quality and enjoyment in our work.