Senior Manager, Contact Center Transformation Consulting - Amazon Connect

About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution develop…

At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.This is a fully remote position based in the Philippines.

Join our dynamic Front-end engineering team at Code and Theory, where we are committed to delivering groundbreaking and immersive web experiences that captivate our clients and their customers. We strive to harmonize the challenges of adopting new technologies with the essential requirements of high performance, robust security, and accessibility. Collaborating with our diverse teams in engineering, design, and quality assurance, you will create innovative software solutions that address real-world challenges for remarkable clients. React is our primary front-end framework, and we pride ourselves on our extensive expertise in its implementation and the technologies surrounding it. As a Front-end Engineer, you will work closely with our cross-functional teams to discover and implement cutting-edge technologies that enhance user experiences and propel business growth.

About Us:TymeX serves as the technological and operational hub of the esteemed TymeGroup. Our mission is to innovate, design, and develop cutting-edge software solutions for our business units located in South Africa, the Philippines, and across the APAC region, specifically in the dynamic fin-tech sector.Currently, we hold banking licenses in South Africa, the Philippines, Indonesia, and are rapidly expanding into Vietnam. Our talented design team is recognized for creating the Award-Winning GoTyme Bank App and Kiosk.The Role:We are in search of a motivated and passionate UX Research Intern to join our vibrant team in Vietnam, with exciting opportunities for international travel. This role offers invaluable hands-on experience in conducting quantitative studies and executing research operations tasks.Key Responsibilities:Contribute to both quantitative and qualitative UX research throughout the entire research lifecycle, from planning to synthesis.Assist in designing and implementing quantitative studies, including crafting questionnaires, establishing survey logic, programming surveys, and monitoring data quality.Support qualitative research efforts such as note-taking, transcription review, tagging, and aiding in the synthesis of interviews or usability tests.Help clean, structure, and analyze research data (both quantitative and qualitative), turning raw data into clear, actionable insights.Contribute to the development and maintenance of research repositories, ensuring insights, reports, and datasets are organized, searchable, and reusable.Utilize AI tools (e.g., Claude, transcription tools, text analysis) to enhance research workflows, including summarization, coding, and insight generation, while critically assessing output quality.Experiment with and refine internal research workflows by integrating AI where beneficial (e.g., expediting synthesis, survey analysis, or documentation).Observe and collaborate with seasoned researchers, participating in research planning, discussions, and critiques.

Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.

Join our dynamic team at ttecdigital as a Senior Implementation Engineer, specializing in Five9 VCC Solutions. In this pivotal role, you will lead and execute implementations of our innovative cloud contact center solutions, ensuring seamless integration and optimal performance for our clients. Your expertise will be crucial in guiding client teams through technical challenges, and you will leverage your knowledge to enhance system functionality and user experience.As a Senior Implementation Engineer, you will collaborate closely with cross-functional teams, including product management and customer support, to ensure that our solutions meet the highest standards. You will engage directly with clients to understand their needs, providing tailored solutions that drive satisfaction and success.

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Spreetail is looking for a Review Programs Specialist based in Manila. The main focus of this position is to enhance the customer experience by overseeing and refining how product reviews are handled. Key responsibilities Analyze product reviews to spot patterns and draw meaningful insights. Create strategies that raise the quality and relevance of customer reviews. Collaborate with teams throughout the company to ensure customer feedback is recognized and acted upon. Role focus This role centers on managing product review processes and helping the company respond effectively to customer input. Success in this position means making reviews more valuable for both customers and the business.

Role Overview Turnitin LLC is looking for a Technical Support Representative, Tier 1, to join the team remotely from the Philippines. This role focuses on supporting customers in Turkish, helping resolve technical questions, and ensuring a positive experience for users. What You Will Do Assist customers in Turkish with product questions and technical issues Troubleshoot problems and guide users toward effective solutions Respond to support requests promptly and professionally Location This position is remote, based in the Philippines.

About AvePoint At AvePoint, we strive to go Beyond Secure. As the global leader in data security, governance, and resilience, we offer advanced solutions that empower organizations to collaborate confidently. Over 25,000 customers globally rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across platforms like Microsoft, Google, Salesforce, and more. Our extensive global channel partner program includes around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we believe in investing in our people. Our culture is built on agility, passion, and teamwork, empowering you to take initiative, learn from others, and shape your career with the intention to unleash your full potential! As a Customer Success Account Executive, you will oversee a portfolio of existing customers, ensuring their satisfaction and promoting the adoption of our software solutions. Your role will involve maintaining and expanding customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling. Key Responsibilities: Foster and maintain strong relationships with customers at various levels. Ensure customer satisfaction throughout the pre and post-sales process. Retain and grow revenue within existing customer accounts. Identify, pursue, and close new sales opportunities within existing accounts. Develop a comprehensive understanding of key accounts, including business profiles, key players, and purchasing processes. Facilitate customer satisfaction through the proper deployment of resources. Manage the entire sales cycle from creation to closure. Design and implement effective sales campaigns for key account penetration. Lead and participate in internal virtual account team meetings.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

Are you ready to take the reins in transforming the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we have rapidly ascended to become the world’s leading D2C sleep brand, with a presence in over 35 countries and more than 25 stores throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, our mission is to create superior sleep comfort products that enable our customers to wake up refreshed and ready to conquer the day. At Emma, we pride ourselves on a vibrant community of intelligent and motivated individuals, all bound by a robust culture of collaboration, teamwork, and knowledge sharing. We think ambitiously, take ownership of our roles, and are empowered to make a substantial impact. Through practical experience, mentorship, and ongoing learning opportunities, we foster our growth and development. With team members from over 60 nationalities and offices in diverse regions, our rich tapestry of perspectives enhances our workplace culture. Are you prepared to redefine the future of sleep with us? Let’s bring that vision to life!

First Circle is among the leading fintech companies in Southeast Asia, dedicated to empowering underserved SMEs through innovative financial solutions. We are revolutionizing access to credit for thousands of small businesses across the Philippines. Currently, we are in the exciting phase of developing a comprehensive Neobank that will offer features such as multi-currency accounts, payment solutions, foreign exchange, corporate credit cards, and payroll services.Having recently secured Series B funding, led by the IFC (the investment arm of the World Bank), we are on the lookout for mid to senior-level backend developers to accelerate our growth trajectory.Why Choose Engineering at First Circle?Working in developing markets like the Philippines comes with unique challenges, especially regarding digital infrastructure. We pride ourselves on building almost everything in-house, which while challenging, is incredibly rewarding. Our history of overcoming complex problems that have stumped many startups presents a significant opportunity for growth and innovation.We have a well-received core product, providing a rare chance to engage in zero-to-one development within an established company known for its accomplishments.Our engineering team is exceptional; we thrive on collaboration, prioritizing high standards without the burden of office politics, and we ensure that we enjoy the process.

Location This position will initially require on-site work for the first 90 days, after which you will have the option to shift to a hybrid work model. Our office is situated at Arthaland Century Pacific Tower, 5th Avenue, BGC. Role Hours The anticipated working hours for this position are from approximately 12:00 AM to 9:00 AM, Philippine Time (PHT). Our team operates with staggered schedules between 9:00 PM and 9:00 AM PHT, and we strive to accommodate your preferred work hours whenever feasible. About Point Real Impact, Real People: At Point, our mission is to enhance the accessibility and value of homeownership. Your contributions will directly empower homeowners to leverage their wealth, gain financial flexibility, and achieve transformative life goals. Funding: With over $175M raised from prestigious investors including Andreessen Horowitz, WestCap, Greylock, and Prudential, we're experiencing rapid growth! Join us during this exciting phase. Game-changing Product: We are pioneering a company in the home equity sector, boasting a 4.7 Trustpilot rating and an A+ rating from the BBB, which reflects the exceptional value we deliver to over 20,000 customers. Great Place to Work: Our team loves being part of Point! We are recognized as a Certified Great Place to Work and a Fortune Best Workplace in the Bay Area. Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role allows for flexibility while fostering strong connections through in-person interactions, cross-functional teamwork, and a culture that prioritizes collaboration, inclusivity, and shared success. About the Role As part of the sales and customer experience team, your primary focus will be assisting homeowners with inquiries about new products, providing updates on their applications, and conducting follow-ups via email, chat, voicemails, and inbound phone calls. You will engage with customers predominantly through phone conversations or written communication. Our team is composed of collaborative individuals who maintain high standards in a fast-paced environment dedicated to delivering outstanding customer experiences.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.

Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service

Join Our Dynamic TeamAt ShopBack, we are on an exciting journey that began in 2014, driven by the vision of our founders, Henry and Joel. They launched ShopBack not just as a Cashback platform, but as a revolutionary way to bridge the gap between brands and consumers. With an understanding of the traditional marketing landscape, they envisioned a platform that delivers unmatched value to both sides. Fast forward to today, and we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. As we strive to create The World’s Most Rewarding Way to Shop, we invite passionate and ambitious individuals to become part of our team.