Senior Manager, Customer Experience

Join Us as a Senior Manager of Customer Experience!At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while…

At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.

Join Fresha as a Partner Onboarding Specialist, where you will play a crucial role in our mission to empower businesses in the beauty and wellness industry. As a vital member of our team, you will facilitate the onboarding process for new partners, ensuring they have a seamless experience as they integrate with our platform.Your expertise in Spanish will be invaluable as you communicate effectively with our diverse clientele, providing support and guidance throughout the onboarding journey.

At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.

Our Story: At Short Story, we are an award-winning, technology-driven retailer committed to empowering petite women who stand 5'4" and under. Our mission is to craft a seamless shopping journey, allowing millions of petite women to dress with effortless confidence.As a rapidly expanding startup, we are transforming the retail landscape through a data-driven learning system that utilizes customer feedback to design tailored products. Our innovative approach has garnered recognition from prestigious publications such as Forbes and Fortune, and we are supported by leading investors who share our vision of establishing the next great consumer brand.Our Values: We are dedicated to building a company with intention and purpose, where our culture thrives on data insights, a commitment to perfect fit, and the agility to prioritize what truly matters.Transform Lives: We prioritize our customers, crafting everything we create to instill confidence.Demand Excellence: We deliver our best in fit and finish, paying meticulous attention to details that others might overlook.Embrace Challenges: We view obstacles as opportunities to innovate and create better solutions.Think Differently: We find joy in uncovering unique solutions that others may not see.We are seeking enthusiastic Customer Support Associates to join our Client Experience team. Our ideal candidates are passionate about startups, e-commerce, consumer brands, and emerging technologies, with a strong focus on doing right by people, clients, and the world.We are looking for proactive, empathetic team members who excel in problem-solving and are committed to delivering exceptional client experiences. Our goal is to find individuals who resonate with our values and can help maintain our high service standards.About the Role: As a vital member of the Client Experience team, you will play a crucial role in ensuring our clients enjoy a smooth and delightful experience.Your Responsibilities Will Include:- Providing CX Support: Addressing and managing client inquiries across multiple communication channels.- Handling Ad-Hoc Tasks: Performing ongoing clerical, administrative, and routine tasks to ensure daily client experience operations run seamlessly.- Engaging in Data Analytics: Monitoring performance metrics daily, weekly, and monthly, assisting in data collection, and elucidating the reasons behind trends.- Conducting User Interviews: Gathering valuable feedback to enhance our services and offerings.

Join our dynamic team at findstarfish as a Healthcare Virtual Assistant! We are looking for highly organized and motivated individuals to support our expansive network of businesses globally. In this role, you will ensure efficient operations and contribute to the delivery of exceptional healthcare services.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.

Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!

Please ensure that the domains "lever.co" and "hire.lever.co" are whitelisted with your email provider to receive our communications.Disclaimer: This job posting serves as a general overview of the Construction Accountant role. Specific duties and tools will be elaborated upon during the final interview. We encourage applicants to align their applications with their location and expertise. We focus on candidates who can excel in this position!Construction AccountantJoin Wing as we embark on an innovative journey to redefine the future of work for businesses across the globe! We are committed to being the premier solution for companies aiming to assemble exceptional teams and streamline their operations.We are eager to welcome a Construction Accountant to our dynamic team immediately!Key Responsibilities:• Oversee and maintain daily Profit & Loss (P&L) statements.• Reconcile transactions across various payment platforms including Zelle, CashApp, and ACH.• Manage Accounts Receivable (AR) aging reports, ensuring collections are timely and postings are precise.• Prepare and submit AIA progress billing applications and other project-related financial documents.• Handle notary routing, track documentation, and ensure meticulous record-keeping.• Develop and update financial dashboards to reflect real-time key performance metrics.• Collaborate with management for comprehensive financial data reviews, variance analysis, and accurate reporting.Required Qualifications:• Demonstrated experience in construction accounting, AIA billing, and general bookkeeping practices.• Proficient in QuickBooks and Microsoft Excel.• Solid understanding of reconciling payments using platforms such as Zelle, CashApp, ACH, and wire transfers.• Knowledge of notary documentation processes and administrative coordination.• Proven ability to create and maintain insightful dashboards and financial reports for management visibility.Technical Specifications:• USB headset with noise-cancellation capabilities.• Functional webcam.• Primary and backup computer with at least 1.8 GHz processor and 4GB RAM.• Minimum wired internet speed of 25 Mbps for primary connection.• Backup internet speed of at least 10 Mbps.Employee Benefits:• Comprehensive Health Insurance (HMO).• Performance-based incentives.• Job security and a stable work environment.• Paid training programs.• Supportive and inclusive workplace culture.• Opportunities for professional development and upskilling.• Fully remote work arrangement.• Exceptionally supportive team environment.

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to ensure you receive our communications.Join Our Team as an Executive AssistantAt Wing, we are on an ambitious journey to revolutionize the future of work for organizations around the globe! As a premier provider of world-class teams, we aim to streamline operations and empower businesses to thrive. We are currently seeking a dynamic Executive Assistant to support our executives and enhance operational efficiency.Key Responsibilities:1. Organize and manage executive emails, creating prioritized task lists to enhance productivity.2. Draft, manage, and oversee important documents and communications with precision.3. Provide comprehensive administrative support, including travel arrangements and meeting coordination across multiple roles.4. Attend meetings and calls, review recordings, and generate accurate notes and follow-up actions.5. Utilize Linear to track project progress, ensuring accountability and timely task completion.6. Collaborate effectively across teams using Notion and Slack, facilitating seamless communication and workflow.Qualifications:• Minimum of 5 years of relevant experience in administrative support or executive assistance.• Exceptional written communication skills, capable of drafting professional documents and correspondence.• Proficiency in project management tools, particularly Linear.• Proven skills in email management and task prioritization.• Expertise in Google Calendar management and scheduling across diverse roles.• Strong command of English, with excellent reading, writing, and speaking skills.• Ability to work independently, solve problems effectively, and provide relevant context for meetings.• Familiarity with academic-level vocabulary and comprehension to collaborate with a knowledgeable team.• Experienced in meeting participation, progress tracking, and ensuring completion of follow-ups.Required Software Proficiency:• Notion• Slack• Google Workspace (Docs, Sheets, Calendar, Drive)Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Main internet connection speed of at least 25 Mbps, with a backup of at least 10 Mbps.Benefits:• Comprehensive health insurance (HMO).• Performance-related incentives.• Job security and stability in a forward-thinking environment.

Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture

Please add the domains "lever.co" and "hire.lever.co" to your email whitelist to ensure you receive our communications.Disclaimer: This job posting serves as a general overview of the position. Specific tasks and tools will be discussed during the final interview stage. Please ensure you apply for the position that aligns with your skills and experience, as we prioritize candidates who can excel in this role!Senior Executive Assistant (Remote)Wing is on an exciting journey to revolutionize the future of work globally! We aspire to be the ultimate destination for companies seeking to build exceptional teams and streamline their operations.We are seeking a dedicated Senior Executive Assistant to join our team immediately!Key Responsibilities include but are not limited to:1. Executive Support:• Efficiently manage the executive’s calendar, coordinate meetings, and ensure all appointments proceed seamlessly and punctually.• Handle sensitive correspondence and serve as the primary liaison for both internal and external communications.2. Strategic Assistance:• Conduct comprehensive research on industry trends, best practices, and comparative data, presenting findings in clear, actionable reports.• Prepare detailed financial summaries, including generating and sending statements or invoices, tracking payments, and recording expenses.3. Administrative Excellence:• Organize and maintain files, documents, and other essential records with precision.• Manage data entry tasks, including preparing lead lists, transcribing audio, and compiling meeting minutes.4. Project and Task Management:• Monitor ongoing projects, facilitate timely communication between teams, and track deliverables effectively.• Coordinate team calendars to prevent scheduling conflicts and ensure smooth operations.5. Travel and Event Coordination:• Plan and prepare executive travel itineraries, book accommodations, and manage logistics efficiently.6. Communication and Inbox Management:• Draft, respond to, and manage emails, follow up on correspondence, and organize inboxes according to executive preferences.7. Data and Presentation Preparation:• Transform data into cohesive reports and create presentation slides for meetings and conferences.8. Marketing and Social Media Management:• Oversee and manage marketing initiatives and social media platforms to enhance the company’s online presence.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" to receive our communications.Disclaimer: This is a generalized job description. Specific responsibilities and tools will be elaborated upon during the final interview. Please apply for positions that align with your location and expertise. We prioritize candidates who excel in this role!Remote General Virtual AssistantAt Wing, we are on a dynamic mission to transform the future of work for businesses globally! Our goal is to be the ultimate resource for organizations aiming to assemble exceptional teams and streamline their operations.We are currently seeking talented individuals for the position of General Virtual Assistant with experience in the construction sector!Key Responsibilities:1. Deliver administrative support, including managing emails, scheduling calendars, and inputting data.2. Assist in the preparation of documents, reports, and presentations.3. Organize and manage files, contracts, and documentation for construction projects.4. Respond to inquiries and provide exceptional customer service to clients and partners.5. Conduct research on vendors, suppliers, and market trends pertinent to the construction industry.6. Collaborate with project teams to monitor deliverables and ensure deadlines are met.7. Handle invoicing, expense reports, and assist with bookkeeping tasks.8. Support recruitment and onboarding processes for construction personnel.9. Uphold confidentiality and adhere to company policies.10. Undertake additional administrative tasks as required.Qualifications:• Minimum of 2 years of experience in a virtual assistant role or a similar capacity.• Knowledge of the construction industry is highly advantageous.• Exceptional organizational and time-management abilities.• Strong command of the English language: Reading: Ability to understand and summarize reports and correspondence. Writing: Competence in professional documentation and email communication. Speaking: Proficient communication with clients and team members.• Proficiency in MS Office, Google Workspace, and project management software.• Keen attention to detail and effective problem-solving skills.• Tech-savvy with experience in cloud-based tools and communication platforms.Technical Requirements: