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As the Workplace Experience Manager at Sodexo Canada Ltd., you will play a crucial role in enhancing the overall employee experience within our dynamic work environment. Your responsibilities will include developing and implementing strategies that foster employee engagement, satisfaction, and productivity.
Your role will involve collaborating with various teams to create a workplace culture that supports innovation and teamwork. You will also be responsible for evaluating and improving existing workplace policies and practices, ensuring a positive atmosphere for all employees.
As the Workplace Experience Manager at Sodexo Canada Ltd., you will play a crucial role in enhancing the overall employee experience within our dynamic work environment. Your responsibilities will include developing and implementing strategies that foster employee engagement, satisfaction, and productivity.Your role will involve collaborating with various te…
Position Overview:As a key member of our Web Experience team, the Web Experience Coordinator will thrive in a dynamic environment equipped with modern platforms and integrated marketing technology tools. You will play an essential role in managing, supporting, and enhancing the digital experience on our corporate website and client portal. Your responsibilities will range from designing or updating homepage layouts and online campaigns to tracking web page performance and collaborating with other marketing teams. You will develop new skills and gain proficiency in website research, traffic analysis, A/B testing, and Conversion Rate Optimization (CRO).Your Background:You are eager to become a web expert and are excited to work with cutting-edge digital tools. With a technical inclination, you are naturally curious, motivated, and always seeking to learn new things. You enjoy collaborating with others and are always ready to assist colleagues and learn from them.Your Daily Responsibilities:Create new homepage layouts or update existing ones for our website and online campaigns.Collaborate with team members from Design, Content, Product, and Regional Marketing to develop new homepage templates and intuitive online experiences.Optimize webpage layouts based on feedback from various teams, including SEM, SEO, and web analysts.Coordinate the translation of web content into other languages using CMS workflows.Create and manage project tickets, assist with website maintenance, and conduct pre-launch testing for new features.Document our processes and standards, and develop presentations to train colleagues at headquarters or in regional offices.Assist in the onboarding and support of freelancers and digital agencies we collaborate with.Ideal Candidate Profile:University degree in Marketing, Business, Business Technology, or equivalent training/experience.Strong understanding of digital marketing.Good grasp of websites, webpage management, or experience managing a website.Proficient in French and English, both spoken and written (this role requires interaction with international colleagues and clients).Preferred Qualifications:Practical experience in related fields will be considered a plus.
Join us in revolutionizing the way businesses utilize AI agents globally.In the coming decade, autonomous agents are set to transform our work environment.At Botpress, we empower companies to create and deploy sophisticated AI agents that transcend simple conversation and integrate into core business functionalities.Our platform is already operational at scale across various industries and geographical regions, tackling infinite use cases.Named the third fastest-growing B2B AI startup globally, we stand at the forefront of the AI revolution, offering the most widely adopted platform for advanced AI agents.The path ahead is ambitious, and the opportunity is exceptional. Our growth strategy is intentional: product-led, capital-efficient, and sharply focused.If you aspire to develop foundational technology for one of the most significant shifts in software, we invite you to join our team of top-tier talent.Role OverviewBotpress is seeking a Head of UX to take complete ownership of the product design journey. This position requires an individual who can thrive in ambiguity, adeptly defining challenges, exploring solutions, prototyping, and articulating design decisions and trade-offs while collaborating closely with Engineering and Product teams.The Head of UX will ensure exceptional quality throughout the design process, from initial concepts to high-fidelity deliverables, while helping to define interaction patterns for AI-driven products. This role also entails establishing scalable systems across design frameworks, operational rhythms, and research and insight methodologies.We are looking for a highly autonomous individual who can pinpoint product issues by analyzing user interactions and synthesizing insights with Product teams. This role includes refining workflows, addressing usability challenges, shaping AI-native experiences, and cultivating a high standard for design culture.
Vention is looking for a full-time Customer Experience Specialist based in Montreal. This entry-level role is part of the client engineering team and focuses on supporting customers as they interact with Vention’s solutions. The goal is to help clients get the most value from every interaction. What you will do Respond to customer questions and requests Troubleshoot and resolve client issues Guide customers through Vention’s products and services Seek ways to improve each customer’s experience Who thrives here This position is a strong fit for people who care about service and want to grow in customer support. Curiosity, patience, and a genuine desire to help others are important in this role.
Genetec Inc. is seeking an Operations Analyst to join the Customer Experience team in Montreal. This position focuses on supporting customer experience operations through detailed reporting, analysis, and presentations. The work centers on performance metrics, drawing from data in systems such as CRM, ERP, web portals, IVR, and chat platforms. Key Responsibilities Analyze customer experience operations by understanding team processes and tools, and identify areas for improvement or obstacles. Work with stakeholders to clarify requirements for analyses, reports, dashboards, and presentations. Extract, compile, and aggregate data from multiple sources to deliver results that are clear and easy to interpret. Prepare monthly financial and operational reports, offering relevant insights through concise analysis and presentations. Help automate reporting in Power BI by documenting recurring needs, assisting with testing, and collaborating with other teams to ensure data accuracy and timely delivery. What This Role Involves This role requires attention to detail, strong analytical skills, and the ability to communicate findings clearly. Familiarity with data systems and reporting tools, especially Power BI, will be important. The Operations Analyst will work closely with team members and stakeholders to support the ongoing improvement of customer experience operations.
At Nuovo Artistic Studios, we are the premier hub for self-love and empowerment through artistic photography. As a women-led organization and one of the largest artistic photography companies in North America, our mission is to inspire individuals to embrace their confidence and express their unique selves while celebrating intimacy and individuality.In the role of Client Experience & Post-Production Specialist, you will be pivotal at the crossroads of client care and image enhancement. You will take full ownership of resolving post-shoot client requests, from comprehending client feedback to delivering polished and high-quality final photographs.Your adept communication abilities combined with your photography and retouching skills will guarantee a smooth, prompt, and personalized experience for our clients, minimizing friction between teams and enhancing overall client satisfaction.This is a fantastic opportunity for an individual who excels in a dynamic, creative setting and takes pride in delivering a high-touch, solution-oriented, and detail-focused client experience.
Hello there! We are Fever, the premier tech platform dedicated to culture and live entertainment.Our vision? To make culture and entertainment accessible to everyone. Through our innovative technology and data-oriented methodology, we are transforming how individuals experience live entertainment. Every month, our platform captivates over 300 million users across more than 40 countries, providing them with remarkable experiences while empowering event creators to scale and innovate their offerings.What have we achieved? We've partnered with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, showcased internationally acclaimed experiences, and gained support from top-tier global investors! Impressive, isn’t it? To continue our journey, we are on the lookout for high achievers with a proactive approach who are excited to help redefine the entertainment landscape! Are you ready to join this exciting venture?Now, let's delve into the specifics of your role and how you will contribute to Fever's mission.See French version below / Version française ci-dessousCollaborative Team:You will be part of our Montreal office, collaborating closely with various teams and engaging directly with our partners, suppliers, and venues. In this position, you will play a crucial role in expanding Fever's portfolio of original events. You will liaise with all Fever departments, from Marketing to Operations. The team you are joining is dynamic, youthful, and vibrant, composed of individuals with diverse cultural backgrounds. Our team members hail from prestigious organizations such as McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.About the Position:We seek a skilled, passionate, and detail-oriented Producer to join the Fever Originals team. You will oversee the entire production process of intricate live entertainment experiences, including the creation of permanent or semi-permanent physical venues, ensuring timely delivery, budget adherence, and the highest quality standards.This role encompasses technical production, creative development, budgeting, process management, and leadership.
Vention seeks a Customer Experience Specialist to join the team in Montreal. This entry-level role centers on helping clients and ensuring they get the most from Vention’s solutions. Key responsibilities Communicate directly with clients to learn about their needs and respond to their questions Collaborate with colleagues to improve each client’s experience Assist clients in adopting and using Vention’s products effectively Location The position is based in Montreal.
Hello! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our mission is clear: to democratize access to culture and entertainment. Leveraging our proprietary, state-of-the-art technology and data-driven strategies, we are transforming how individuals engage with live entertainment. Each month, our platform captivates over 300 million people across more than 40 countries, inspiring them to discover unforgettable experiences while simultaneously empowering event creators through our technology and insights, enabling them to innovate and expand their reach.Our achievements speak volumes: collaborations with industry titans such as Netflix, F.C. Barcelona, and Primavera Sound, as well as the presentation of internationally acclaimed experiences, all supported by esteemed global investors. Quite impressive, isn’t it? To continue this momentum, we are seeking proactive individuals who are excited about shaping the future of entertainment!Are you ready to be part of this transformative experience?Now, let’s delve into this role and your responsibilities in helping Fever achieve its mission.See French version below / Version française ci-dessousWho You Will Collaborate WithYou will be based in our Montreal office, collaborating with teams and engaging directly with our partners, providers, and venues. Your role will be pivotal in expanding Fever's portfolio of original events, interacting across all departments from Marketing to Operations.The team you are about to join is composed of motivated, youthful, and vibrant individuals. With diverse multicultural backgrounds, our team includes top professionals from McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.About the Position:We are seeking an experienced, passionate, and detail-oriented Production Director to join the Fever Originals team. You will oversee the comprehensive production of intricate live entertainment experiences, which may involve the creation of permanent or semi-permanent physical venues, ensuring timely delivery, adherence to budget, and the highest quality standards.This role encompasses technical production, creative development, budgeting, process management, and leadership, among other responsibilities.
Hello! Thank you for visiting us Are you seeking a new opportunity to work within a team focused on projects that make a tangible impact on the company's success? Do you thrive in environments where you can elevate quality, foster collaboration, and mentor colleagues to help them reach their full potential? If so, you’re in the right place!Lightspeed is on the lookout for a Senior Product Designer to join our Retail Experience team. In this role, you will be responsible for the point-of-sale and accounting space, crafting intuitive experiences that enhance merchants' daily operations through iterative design and delivery.The ideal candidate is an experienced product designer comfortable working in an environment where autonomy and proactivity are crucial. You have a proven track record of transforming complex workflows into straightforward customer journeys through user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative settings, working closely with engineers and product managers to create impactful experiences.Your Responsibilities:Lead design project work autonomously and authoritatively, conducting project reviews and workshops to assist teams in delivering optimal solutions.Leverage your expertise in user experience alongside a deep understanding of design systems, user interface design, and how micro-interactions can aid users in task completion.Proactively identify ways to contribute during backend application phases—whether refining specifications, conducting exploratory research, ensuring team alignment, or advancing future design work before it is formally defined.Transform vague concepts into precise ideas that constitute practical and enjoyable features.
Since 2006, CXG has grown into an international company with offices from Shanghai to Paris. The team of over 160 professionals works across four continents, serving more than 200 luxury clients in over 70 countries. CXG focuses on enhancing customer experiences and helping premium and luxury brands realize their brand promises. The Montreal office is looking for a Client Success Manager to serve as the main contact for a portfolio of clients. This position involves managing projects from start to finish, coordinating with both local and international teams, and ensuring client needs are met with care and precision. What you will do Advise luxury and premium brands on customer and employee experience strategies. Manage projects for clients in both the United States and Canada. Coordinate with international teams to design methodologies and develop new solutions for clients. Oversee the full project lifecycle, including proposals, planning, execution, delivery, and follow-up. Deliver structured presentations with analysis and recommendations to client decision-makers. Maintain strong client relationships and ensure high satisfaction across your portfolio. Occasional travel within North America may be required. Who succeeds in this role Comfortable managing multiple projects and priorities with autonomy. Collaborates effectively across cultures and time zones. Brings a client-focused mindset and attention to detail.
Embracing the benefits of remote work, including enhanced employee satisfaction, increased productivity, and a positive impact on well-being and the environment, Tecsys proudly operates as a digital-first organization. Our digital-centric work culture, complemented by our strategically located offices and collaborative workspaces, empowers our team with the flexibility to work in the most effective manner for their productivity.About UsTecsys is a rapidly expanding innovator providing advanced supply chain solutions to leading healthcare systems, hospitals, pharmacy businesses, distributors, retailers, and third-party logistics providers. We collaborate with industry leaders to revolutionize their supply chains through pioneering technology. If you are passionate about overcoming intriguing challenges and seeking continuous learning opportunities, Tecsys may be the perfect place for you!About the RoleWe are on the lookout for a Security Governance, Risk and Compliance Specialist who will play a crucial role in defining how security can enhance business initiatives and ensure adherence to security best practices alongside relevant contractual and regulatory requirements. The ideal candidate will assist in implementing a robust security risk management framework. This position will also involve managing vendor risk and business continuity programs. As a security subject matter expert, you will propose enhancements to mitigate, contain, and reduce identified risks while participating in various business and security initiatives aimed at boosting Tecsys's security maturity.Key ResponsibilitiesSupport the ongoing development of a security risk management framework.Work collaboratively with technical teams to develop, implement, and monitor corrective action plans for security compliance issues or audit deficiencies.Engage with stakeholders to define processes, automate, and continuously monitor information security controls, exceptions, risks, testing, and evidence gathering.Create reporting metrics and dashboards.Assist in identifying cyber risks and addressing governance gaps and process inefficiencies.Participate in internal and external security and compliance assessment initiatives such as SOC 2, PCI-DSS, NIST, and FedRAMP.Review and enhance the vendor risk management program.Monitor existing controls and conduct periodic audits and reviews to ensure their effectiveness and operating efficiency while identifying and addressing potential issues.Collaborate with internal IT and business teams to identify cyber risks and prioritize security compliance improvements.As a security expert, support IT and cyber teams in implementing controls to meet security and privacy compliance requirements and best practices.
Position Overview:We are seeking a passionate Courseware Developer to design engaging, learner-centered educational experiences that enhance knowledge retention and skill application. This role uniquely blends instructional design principles, user experience thinking, and technology to deliver innovative learning solutions and foster a culture of continuous learning.Your Daily Overview:Design captivating, learner-focused experiences across various formats (online learning, blended learning, instructor-led training, microlearning).Create interactive learning experiences that support knowledge retention and skill application.Collaborate with subject matter experts, trainers, and cross-functional teams.Integrate feedback and learning data to continuously improve training content.Ensure quality and consistency of content, aligning it with standards and learning objectives.Work with product and R&D teams to understand the platform, enabling the design of effective course structures for both technical and non-technical audiences.Analyze learning needs related to upcoming products and features.Design courses that meet audience objectives while maintaining modularity and consistency across Genetec's course catalog.Develop materials for classroom training, instructor-led online courses, and self-paced courses, including presentation slides, training exercises, scenario-based assessments, and reference videos.Ensure that course certification criteria align with the skills required for the successful deployment, maintenance, and operation of Genetec products.Follow standard processes for course development, review, and continuous improvement.Occasionally deliver courses at Genetec's Montreal office to employees and clients to gather feedback and refine materials.Facilitate trainer preparation through trainer training activities.Recommend tools and infrastructure, including hardware kits and digital educational resources, to support learning activities.
Welcome to Fever! We are the premier technology platform for culture and live entertainment, on a mission to democratize access to enriching experiences. Utilizing our innovative technology and analytical insights, we are transforming how audiences engage with live events.Every month, we inspire over 300 million individuals across more than 55 countries to discover unforgettable experiences. Our platform not only empowers event creators with actionable data and technology but also enables them to grow, innovate, and connect with new audiences.We take pride in our collaborations with renowned industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound. Our award-winning experiences are a testament to our success, supported by prominent global investors. Exciting, isn't it?We are on the lookout for dynamic individuals with a proactive approach to help us shape the future of entertainment. Are you ready to join the experience?About the ExperienceDopamine Land is a unique multisensory experience that merges media, technology, and play. Perfect for families or adults looking for evening outings, this interactive museum invites everyone to unleash their inner child and explore vibrant installations. Don't miss out on elevating your dopamine levels!About the Role:As the Creative Producer, you will spearhead the creative and scenic production development for Dopamine Land’s global launches. Your role will ensure that each installation reaches its imaginative potential while considering operational realities. This position is ideal for someone with a robust creative and technical background who thrives in fast-paced, international production environments.
bhvr is seeking a Senior Mixed-Methods User Research Specialist based in Montreal, QC. This position centers on discovering how users interact with products and services, using both qualitative and quantitative research techniques. The insights gathered will directly shape improvements and guide future development. Key Responsibilities Collaborate with cross-functional teams to pinpoint research priorities and needs Plan and run studies that blend qualitative and quantitative approaches Analyze research outcomes and turn findings into clear, actionable recommendations Support design choices that enhance the overall user experience Role Highlights This role requires deep experience in mixed-methods research. The person in this position will play a key part in ensuring user perspectives shape product and service decisions throughout their lifecycle.
Join our dynamic team at Scalian as a Project Manager / Change Manager, where you will drive transformative initiatives to enhance operational efficiency and foster innovation. You will lead projects that require strategic planning, stakeholder engagement, and meticulous execution. Your expertise will be pivotal in navigating change and ensuring successful project outcomes.
This posting aims to create a talent pool for future opportunities. While there are no immediate openings, we encourage you to submit your application to be considered when positions become available.Dulcedo Management started as a renowned modeling agency and has grown into Canada’s largest multidisciplinary talent management group and a leading player in North America. Our reach spans across all facets of entertainment from our offices in the Old Port of Montreal to Toronto and remotely worldwide. Every day, our team of agents and account managers works their magic to represent and manage the careers of over 500 fashion models, hundreds of Olympic and professional athletes, as well as some of the best influencers, streamers, and content creators available on social media.At Dulcedo, we are a collective of incredible individuals who believe in working hard while playing harder. Our team is united, welcoming, and inclusive, and our corporate culture is paramount to us. We are proud to hold the Great Place to Work certification for the second consecutive year, and our mission is to continue empowering our employees by providing a motivating, rewarding, and, above all, inspiring workplace.The Opportunity:We are seeking an Account Manager to elevate our reputation for client relations to new heights, particularly in the vibrant Quebec market. In this role, you will be responsible for managing relationships with clients, talents, and Dulcedo team members, creating distinctive brand identities and digital strategies that help our talents stand out in their careers and develop their personal brands. This position combines client relationship management, project supervision, strategic development, and social media expertise. To succeed, you must possess excellent client communication and organizational skills, along with a true passion for the creator economy.Responsibilities:- Supervise and execute negotiated partnerships for our talents from start to finish, ensuring compliance with all contractual terms.- Track performance by assessing key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to guide future strategies.- Develop content strategies and digital marketing initiatives.
The Manager of Group Revenue Management at Transat A.T. Inc. focuses on shaping and executing revenue strategies to support business objectives. This position is based in Montreal and centers on maximizing profitability through effective pricing and policy decisions. Role overview This role leads a team dedicated to group revenue management. The manager ensures that pricing strategies and revenue policies align with company goals, using experience and analysis to inform key decisions. Team leadership Guiding and developing team members is an essential part of this position. The manager encourages collaboration and promotes ongoing improvement within the group revenue management team. What you will do Develop and refine pricing strategies for group sales Establish revenue management policies to support profitability Lead a team, fostering a collaborative and growth-oriented environment
Join our dynamic Customer Success team at MEDFAR, where our mission is to ensure a seamless integration for our clients through proactive support and retention efforts, maximizing their satisfaction while identifying opportunities for service enhancement and expansion.Georges and his team, consisting of four dedicated professionals, are in search of a meticulous and creative Content Creator to develop comprehensive practical guides, engaging explanatory videos, and integrated in-app content. Your contributions will significantly enhance the user experience, empowering our audience to understand and utilize our products and services effectively.Key Responsibilities:Content Development: Create clear, concise, and engaging practical guides and educational content for various platforms, including:Written guidesVideo tutorialsIn-app help contentIndependently test and explore new features or updates to understand their functionality and use cases thoroughly.Video Production:Plan, script, and produce high-quality explanatory videos.Record, edit, and finalize videos to meet user needs.User Research:Collaborate with product managers, onboarding teams, the academy, and customer support to identify user needs and gaps in existing documentation.Content Management:Organize and manage content resources within a content management system, ensuring they are up-to-date, accurate, and accessible.Track and validate documentation according to established processes.Collaboration:Work closely with cross-functional teams (implementation, product development, marketing, and customer support) to ensure content accuracy and consistency.Autonomous Task Management:Independently manage and execute projects or tasks from start to finish, adhering to objectives, deadlines, and scope.Effectively organize and prioritize work, coordinating with colleagues as necessary and making decisions that advance initiatives.Tool Evolution:Research, evaluate, and stay informed about new tools and technologies related to documentation.Demonstrate interest and ability to integrate and master new tools and expertise.Continuous Improvement:Gather feedback from customers and colleagues to foster improvement initiatives.
Join cima2 as a Senior Product and Process Manager specializing in engineering and project management. In this pivotal role, you will lead cross-functional teams to drive product innovation, streamline processes, and enhance overall project efficiency. Your expertise will directly influence the strategic direction of our product offerings.
As the Workplace Experience Manager at Sodexo Canada Ltd., you will play a crucial role in enhancing the overall employee experience within our dynamic work environment. Your responsibilities will include developing and implementing strategies that foster employee engagement, satisfaction, and productivity.Your role will involve collaborating with various te…
Position Overview:As a key member of our Web Experience team, the Web Experience Coordinator will thrive in a dynamic environment equipped with modern platforms and integrated marketing technology tools. You will play an essential role in managing, supporting, and enhancing the digital experience on our corporate website and client portal. Your responsibilities will range from designing or updating homepage layouts and online campaigns to tracking web page performance and collaborating with other marketing teams. You will develop new skills and gain proficiency in website research, traffic analysis, A/B testing, and Conversion Rate Optimization (CRO).Your Background:You are eager to become a web expert and are excited to work with cutting-edge digital tools. With a technical inclination, you are naturally curious, motivated, and always seeking to learn new things. You enjoy collaborating with others and are always ready to assist colleagues and learn from them.Your Daily Responsibilities:Create new homepage layouts or update existing ones for our website and online campaigns.Collaborate with team members from Design, Content, Product, and Regional Marketing to develop new homepage templates and intuitive online experiences.Optimize webpage layouts based on feedback from various teams, including SEM, SEO, and web analysts.Coordinate the translation of web content into other languages using CMS workflows.Create and manage project tickets, assist with website maintenance, and conduct pre-launch testing for new features.Document our processes and standards, and develop presentations to train colleagues at headquarters or in regional offices.Assist in the onboarding and support of freelancers and digital agencies we collaborate with.Ideal Candidate Profile:University degree in Marketing, Business, Business Technology, or equivalent training/experience.Strong understanding of digital marketing.Good grasp of websites, webpage management, or experience managing a website.Proficient in French and English, both spoken and written (this role requires interaction with international colleagues and clients).Preferred Qualifications:Practical experience in related fields will be considered a plus.
Join us in revolutionizing the way businesses utilize AI agents globally.In the coming decade, autonomous agents are set to transform our work environment.At Botpress, we empower companies to create and deploy sophisticated AI agents that transcend simple conversation and integrate into core business functionalities.Our platform is already operational at scale across various industries and geographical regions, tackling infinite use cases.Named the third fastest-growing B2B AI startup globally, we stand at the forefront of the AI revolution, offering the most widely adopted platform for advanced AI agents.The path ahead is ambitious, and the opportunity is exceptional. Our growth strategy is intentional: product-led, capital-efficient, and sharply focused.If you aspire to develop foundational technology for one of the most significant shifts in software, we invite you to join our team of top-tier talent.Role OverviewBotpress is seeking a Head of UX to take complete ownership of the product design journey. This position requires an individual who can thrive in ambiguity, adeptly defining challenges, exploring solutions, prototyping, and articulating design decisions and trade-offs while collaborating closely with Engineering and Product teams.The Head of UX will ensure exceptional quality throughout the design process, from initial concepts to high-fidelity deliverables, while helping to define interaction patterns for AI-driven products. This role also entails establishing scalable systems across design frameworks, operational rhythms, and research and insight methodologies.We are looking for a highly autonomous individual who can pinpoint product issues by analyzing user interactions and synthesizing insights with Product teams. This role includes refining workflows, addressing usability challenges, shaping AI-native experiences, and cultivating a high standard for design culture.
Vention is looking for a full-time Customer Experience Specialist based in Montreal. This entry-level role is part of the client engineering team and focuses on supporting customers as they interact with Vention’s solutions. The goal is to help clients get the most value from every interaction. What you will do Respond to customer questions and requests Troubleshoot and resolve client issues Guide customers through Vention’s products and services Seek ways to improve each customer’s experience Who thrives here This position is a strong fit for people who care about service and want to grow in customer support. Curiosity, patience, and a genuine desire to help others are important in this role.
Genetec Inc. is seeking an Operations Analyst to join the Customer Experience team in Montreal. This position focuses on supporting customer experience operations through detailed reporting, analysis, and presentations. The work centers on performance metrics, drawing from data in systems such as CRM, ERP, web portals, IVR, and chat platforms. Key Responsibilities Analyze customer experience operations by understanding team processes and tools, and identify areas for improvement or obstacles. Work with stakeholders to clarify requirements for analyses, reports, dashboards, and presentations. Extract, compile, and aggregate data from multiple sources to deliver results that are clear and easy to interpret. Prepare monthly financial and operational reports, offering relevant insights through concise analysis and presentations. Help automate reporting in Power BI by documenting recurring needs, assisting with testing, and collaborating with other teams to ensure data accuracy and timely delivery. What This Role Involves This role requires attention to detail, strong analytical skills, and the ability to communicate findings clearly. Familiarity with data systems and reporting tools, especially Power BI, will be important. The Operations Analyst will work closely with team members and stakeholders to support the ongoing improvement of customer experience operations.
At Nuovo Artistic Studios, we are the premier hub for self-love and empowerment through artistic photography. As a women-led organization and one of the largest artistic photography companies in North America, our mission is to inspire individuals to embrace their confidence and express their unique selves while celebrating intimacy and individuality.In the role of Client Experience & Post-Production Specialist, you will be pivotal at the crossroads of client care and image enhancement. You will take full ownership of resolving post-shoot client requests, from comprehending client feedback to delivering polished and high-quality final photographs.Your adept communication abilities combined with your photography and retouching skills will guarantee a smooth, prompt, and personalized experience for our clients, minimizing friction between teams and enhancing overall client satisfaction.This is a fantastic opportunity for an individual who excels in a dynamic, creative setting and takes pride in delivering a high-touch, solution-oriented, and detail-focused client experience.
Hello there! We are Fever, the premier tech platform dedicated to culture and live entertainment.Our vision? To make culture and entertainment accessible to everyone. Through our innovative technology and data-oriented methodology, we are transforming how individuals experience live entertainment. Every month, our platform captivates over 300 million users across more than 40 countries, providing them with remarkable experiences while empowering event creators to scale and innovate their offerings.What have we achieved? We've partnered with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, showcased internationally acclaimed experiences, and gained support from top-tier global investors! Impressive, isn’t it? To continue our journey, we are on the lookout for high achievers with a proactive approach who are excited to help redefine the entertainment landscape! Are you ready to join this exciting venture?Now, let's delve into the specifics of your role and how you will contribute to Fever's mission.See French version below / Version française ci-dessousCollaborative Team:You will be part of our Montreal office, collaborating closely with various teams and engaging directly with our partners, suppliers, and venues. In this position, you will play a crucial role in expanding Fever's portfolio of original events. You will liaise with all Fever departments, from Marketing to Operations. The team you are joining is dynamic, youthful, and vibrant, composed of individuals with diverse cultural backgrounds. Our team members hail from prestigious organizations such as McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.About the Position:We seek a skilled, passionate, and detail-oriented Producer to join the Fever Originals team. You will oversee the entire production process of intricate live entertainment experiences, including the creation of permanent or semi-permanent physical venues, ensuring timely delivery, budget adherence, and the highest quality standards.This role encompasses technical production, creative development, budgeting, process management, and leadership.
Vention seeks a Customer Experience Specialist to join the team in Montreal. This entry-level role centers on helping clients and ensuring they get the most from Vention’s solutions. Key responsibilities Communicate directly with clients to learn about their needs and respond to their questions Collaborate with colleagues to improve each client’s experience Assist clients in adopting and using Vention’s products effectively Location The position is based in Montreal.
Hello! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our mission is clear: to democratize access to culture and entertainment. Leveraging our proprietary, state-of-the-art technology and data-driven strategies, we are transforming how individuals engage with live entertainment. Each month, our platform captivates over 300 million people across more than 40 countries, inspiring them to discover unforgettable experiences while simultaneously empowering event creators through our technology and insights, enabling them to innovate and expand their reach.Our achievements speak volumes: collaborations with industry titans such as Netflix, F.C. Barcelona, and Primavera Sound, as well as the presentation of internationally acclaimed experiences, all supported by esteemed global investors. Quite impressive, isn’t it? To continue this momentum, we are seeking proactive individuals who are excited about shaping the future of entertainment!Are you ready to be part of this transformative experience?Now, let’s delve into this role and your responsibilities in helping Fever achieve its mission.See French version below / Version française ci-dessousWho You Will Collaborate WithYou will be based in our Montreal office, collaborating with teams and engaging directly with our partners, providers, and venues. Your role will be pivotal in expanding Fever's portfolio of original events, interacting across all departments from Marketing to Operations.The team you are about to join is composed of motivated, youthful, and vibrant individuals. With diverse multicultural backgrounds, our team includes top professionals from McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.About the Position:We are seeking an experienced, passionate, and detail-oriented Production Director to join the Fever Originals team. You will oversee the comprehensive production of intricate live entertainment experiences, which may involve the creation of permanent or semi-permanent physical venues, ensuring timely delivery, adherence to budget, and the highest quality standards.This role encompasses technical production, creative development, budgeting, process management, and leadership, among other responsibilities.
Hello! Thank you for visiting us Are you seeking a new opportunity to work within a team focused on projects that make a tangible impact on the company's success? Do you thrive in environments where you can elevate quality, foster collaboration, and mentor colleagues to help them reach their full potential? If so, you’re in the right place!Lightspeed is on the lookout for a Senior Product Designer to join our Retail Experience team. In this role, you will be responsible for the point-of-sale and accounting space, crafting intuitive experiences that enhance merchants' daily operations through iterative design and delivery.The ideal candidate is an experienced product designer comfortable working in an environment where autonomy and proactivity are crucial. You have a proven track record of transforming complex workflows into straightforward customer journeys through user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative settings, working closely with engineers and product managers to create impactful experiences.Your Responsibilities:Lead design project work autonomously and authoritatively, conducting project reviews and workshops to assist teams in delivering optimal solutions.Leverage your expertise in user experience alongside a deep understanding of design systems, user interface design, and how micro-interactions can aid users in task completion.Proactively identify ways to contribute during backend application phases—whether refining specifications, conducting exploratory research, ensuring team alignment, or advancing future design work before it is formally defined.Transform vague concepts into precise ideas that constitute practical and enjoyable features.
Since 2006, CXG has grown into an international company with offices from Shanghai to Paris. The team of over 160 professionals works across four continents, serving more than 200 luxury clients in over 70 countries. CXG focuses on enhancing customer experiences and helping premium and luxury brands realize their brand promises. The Montreal office is looking for a Client Success Manager to serve as the main contact for a portfolio of clients. This position involves managing projects from start to finish, coordinating with both local and international teams, and ensuring client needs are met with care and precision. What you will do Advise luxury and premium brands on customer and employee experience strategies. Manage projects for clients in both the United States and Canada. Coordinate with international teams to design methodologies and develop new solutions for clients. Oversee the full project lifecycle, including proposals, planning, execution, delivery, and follow-up. Deliver structured presentations with analysis and recommendations to client decision-makers. Maintain strong client relationships and ensure high satisfaction across your portfolio. Occasional travel within North America may be required. Who succeeds in this role Comfortable managing multiple projects and priorities with autonomy. Collaborates effectively across cultures and time zones. Brings a client-focused mindset and attention to detail.
Embracing the benefits of remote work, including enhanced employee satisfaction, increased productivity, and a positive impact on well-being and the environment, Tecsys proudly operates as a digital-first organization. Our digital-centric work culture, complemented by our strategically located offices and collaborative workspaces, empowers our team with the flexibility to work in the most effective manner for their productivity.About UsTecsys is a rapidly expanding innovator providing advanced supply chain solutions to leading healthcare systems, hospitals, pharmacy businesses, distributors, retailers, and third-party logistics providers. We collaborate with industry leaders to revolutionize their supply chains through pioneering technology. If you are passionate about overcoming intriguing challenges and seeking continuous learning opportunities, Tecsys may be the perfect place for you!About the RoleWe are on the lookout for a Security Governance, Risk and Compliance Specialist who will play a crucial role in defining how security can enhance business initiatives and ensure adherence to security best practices alongside relevant contractual and regulatory requirements. The ideal candidate will assist in implementing a robust security risk management framework. This position will also involve managing vendor risk and business continuity programs. As a security subject matter expert, you will propose enhancements to mitigate, contain, and reduce identified risks while participating in various business and security initiatives aimed at boosting Tecsys's security maturity.Key ResponsibilitiesSupport the ongoing development of a security risk management framework.Work collaboratively with technical teams to develop, implement, and monitor corrective action plans for security compliance issues or audit deficiencies.Engage with stakeholders to define processes, automate, and continuously monitor information security controls, exceptions, risks, testing, and evidence gathering.Create reporting metrics and dashboards.Assist in identifying cyber risks and addressing governance gaps and process inefficiencies.Participate in internal and external security and compliance assessment initiatives such as SOC 2, PCI-DSS, NIST, and FedRAMP.Review and enhance the vendor risk management program.Monitor existing controls and conduct periodic audits and reviews to ensure their effectiveness and operating efficiency while identifying and addressing potential issues.Collaborate with internal IT and business teams to identify cyber risks and prioritize security compliance improvements.As a security expert, support IT and cyber teams in implementing controls to meet security and privacy compliance requirements and best practices.
Position Overview:We are seeking a passionate Courseware Developer to design engaging, learner-centered educational experiences that enhance knowledge retention and skill application. This role uniquely blends instructional design principles, user experience thinking, and technology to deliver innovative learning solutions and foster a culture of continuous learning.Your Daily Overview:Design captivating, learner-focused experiences across various formats (online learning, blended learning, instructor-led training, microlearning).Create interactive learning experiences that support knowledge retention and skill application.Collaborate with subject matter experts, trainers, and cross-functional teams.Integrate feedback and learning data to continuously improve training content.Ensure quality and consistency of content, aligning it with standards and learning objectives.Work with product and R&D teams to understand the platform, enabling the design of effective course structures for both technical and non-technical audiences.Analyze learning needs related to upcoming products and features.Design courses that meet audience objectives while maintaining modularity and consistency across Genetec's course catalog.Develop materials for classroom training, instructor-led online courses, and self-paced courses, including presentation slides, training exercises, scenario-based assessments, and reference videos.Ensure that course certification criteria align with the skills required for the successful deployment, maintenance, and operation of Genetec products.Follow standard processes for course development, review, and continuous improvement.Occasionally deliver courses at Genetec's Montreal office to employees and clients to gather feedback and refine materials.Facilitate trainer preparation through trainer training activities.Recommend tools and infrastructure, including hardware kits and digital educational resources, to support learning activities.
Welcome to Fever! We are the premier technology platform for culture and live entertainment, on a mission to democratize access to enriching experiences. Utilizing our innovative technology and analytical insights, we are transforming how audiences engage with live events.Every month, we inspire over 300 million individuals across more than 55 countries to discover unforgettable experiences. Our platform not only empowers event creators with actionable data and technology but also enables them to grow, innovate, and connect with new audiences.We take pride in our collaborations with renowned industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound. Our award-winning experiences are a testament to our success, supported by prominent global investors. Exciting, isn't it?We are on the lookout for dynamic individuals with a proactive approach to help us shape the future of entertainment. Are you ready to join the experience?About the ExperienceDopamine Land is a unique multisensory experience that merges media, technology, and play. Perfect for families or adults looking for evening outings, this interactive museum invites everyone to unleash their inner child and explore vibrant installations. Don't miss out on elevating your dopamine levels!About the Role:As the Creative Producer, you will spearhead the creative and scenic production development for Dopamine Land’s global launches. Your role will ensure that each installation reaches its imaginative potential while considering operational realities. This position is ideal for someone with a robust creative and technical background who thrives in fast-paced, international production environments.
bhvr is seeking a Senior Mixed-Methods User Research Specialist based in Montreal, QC. This position centers on discovering how users interact with products and services, using both qualitative and quantitative research techniques. The insights gathered will directly shape improvements and guide future development. Key Responsibilities Collaborate with cross-functional teams to pinpoint research priorities and needs Plan and run studies that blend qualitative and quantitative approaches Analyze research outcomes and turn findings into clear, actionable recommendations Support design choices that enhance the overall user experience Role Highlights This role requires deep experience in mixed-methods research. The person in this position will play a key part in ensuring user perspectives shape product and service decisions throughout their lifecycle.
Join our dynamic team at Scalian as a Project Manager / Change Manager, where you will drive transformative initiatives to enhance operational efficiency and foster innovation. You will lead projects that require strategic planning, stakeholder engagement, and meticulous execution. Your expertise will be pivotal in navigating change and ensuring successful project outcomes.
This posting aims to create a talent pool for future opportunities. While there are no immediate openings, we encourage you to submit your application to be considered when positions become available.Dulcedo Management started as a renowned modeling agency and has grown into Canada’s largest multidisciplinary talent management group and a leading player in North America. Our reach spans across all facets of entertainment from our offices in the Old Port of Montreal to Toronto and remotely worldwide. Every day, our team of agents and account managers works their magic to represent and manage the careers of over 500 fashion models, hundreds of Olympic and professional athletes, as well as some of the best influencers, streamers, and content creators available on social media.At Dulcedo, we are a collective of incredible individuals who believe in working hard while playing harder. Our team is united, welcoming, and inclusive, and our corporate culture is paramount to us. We are proud to hold the Great Place to Work certification for the second consecutive year, and our mission is to continue empowering our employees by providing a motivating, rewarding, and, above all, inspiring workplace.The Opportunity:We are seeking an Account Manager to elevate our reputation for client relations to new heights, particularly in the vibrant Quebec market. In this role, you will be responsible for managing relationships with clients, talents, and Dulcedo team members, creating distinctive brand identities and digital strategies that help our talents stand out in their careers and develop their personal brands. This position combines client relationship management, project supervision, strategic development, and social media expertise. To succeed, you must possess excellent client communication and organizational skills, along with a true passion for the creator economy.Responsibilities:- Supervise and execute negotiated partnerships for our talents from start to finish, ensuring compliance with all contractual terms.- Track performance by assessing key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to guide future strategies.- Develop content strategies and digital marketing initiatives.
The Manager of Group Revenue Management at Transat A.T. Inc. focuses on shaping and executing revenue strategies to support business objectives. This position is based in Montreal and centers on maximizing profitability through effective pricing and policy decisions. Role overview This role leads a team dedicated to group revenue management. The manager ensures that pricing strategies and revenue policies align with company goals, using experience and analysis to inform key decisions. Team leadership Guiding and developing team members is an essential part of this position. The manager encourages collaboration and promotes ongoing improvement within the group revenue management team. What you will do Develop and refine pricing strategies for group sales Establish revenue management policies to support profitability Lead a team, fostering a collaborative and growth-oriented environment
Join our dynamic Customer Success team at MEDFAR, where our mission is to ensure a seamless integration for our clients through proactive support and retention efforts, maximizing their satisfaction while identifying opportunities for service enhancement and expansion.Georges and his team, consisting of four dedicated professionals, are in search of a meticulous and creative Content Creator to develop comprehensive practical guides, engaging explanatory videos, and integrated in-app content. Your contributions will significantly enhance the user experience, empowering our audience to understand and utilize our products and services effectively.Key Responsibilities:Content Development: Create clear, concise, and engaging practical guides and educational content for various platforms, including:Written guidesVideo tutorialsIn-app help contentIndependently test and explore new features or updates to understand their functionality and use cases thoroughly.Video Production:Plan, script, and produce high-quality explanatory videos.Record, edit, and finalize videos to meet user needs.User Research:Collaborate with product managers, onboarding teams, the academy, and customer support to identify user needs and gaps in existing documentation.Content Management:Organize and manage content resources within a content management system, ensuring they are up-to-date, accurate, and accessible.Track and validate documentation according to established processes.Collaboration:Work closely with cross-functional teams (implementation, product development, marketing, and customer support) to ensure content accuracy and consistency.Autonomous Task Management:Independently manage and execute projects or tasks from start to finish, adhering to objectives, deadlines, and scope.Effectively organize and prioritize work, coordinating with colleagues as necessary and making decisions that advance initiatives.Tool Evolution:Research, evaluate, and stay informed about new tools and technologies related to documentation.Demonstrate interest and ability to integrate and master new tools and expertise.Continuous Improvement:Gather feedback from customers and colleagues to foster improvement initiatives.
Join cima2 as a Senior Product and Process Manager specializing in engineering and project management. In this pivotal role, you will lead cross-functional teams to drive product innovation, streamline processes, and enhance overall project efficiency. Your expertise will directly influence the strategic direction of our product offerings.
