Support Technician

First Focus is hiring a Support Technician in Muntinlupa, Metro Manila. As part of Australia’s leading Managed Service Provider, this role works alongside a diverse team of over 300 professionals across four countries. The company values technical curiosity and a supportive workplace culture. What you will do Respond to support tickets involving Microsoft Ac…

We are seeking a dedicated IT LIMS Support Technician to join our dynamic team at SGS. In this entry-level position, you will play a crucial role in supporting our Laboratory Information Management System (LIMS), with a focus on utilizing Crystal Reports for data analysis and reporting. This is an excellent opportunity for individuals looking to kick-start their career in IT support within a thriving company.Your responsibilities will include troubleshooting LIMS-related issues, providing technical support to laboratory staff, and creating reports that enhance data-driven decision making. Ideal candidates are those who possess a keen analytical mindset and a passion for improving operational efficiencies.

Join our team as an IT LIMS Support Technician specializing in Java to help manage and support our Laboratory Information Management Systems (LIMS). This is an exciting opportunity for candidates at the entry level who are passionate about IT and eager to grow their skills in a dynamic environment.

Role overview SGS seeks a Level 2 Technician based in Muntinlupa. The position centers on providing reliable technical support and maintaining high standards of service across various systems. Main responsibilities Troubleshoot complex technical issues as they occur Provide technical guidance to both clients and colleagues Monitor systems and assist in keeping performance at its best

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Become a Vital Member of Our Global IT Support Team!Are you an IT professional who enjoys assisting end users and is enthusiastic about technology? Do you excel in a dynamic environment and see yourself as a proactive problem-solver? If so, we have an exciting opportunity for you to join our IT Support Team in Manila.We are on the lookout for an IT Support Specialist to be part of our global team. In this role, you will manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will be instrumental in providing an exceptional user experience for both DOF and onshore teams, ensuring smooth day-to-day IT operations.As a member of the IT Support Team, you will offer technical assistance to end users, contribute to continuous improvements, and support regional and global projects as needed. This position also provides opportunities for onsite support across DOF locations.This is an exhilarating time to join our team. We seek individuals with a strong foundation in Service Desk operations, including experience with Active Directory, Office 365, user administration, operating systems, hardware troubleshooting, cloud computing, and network troubleshooting. Knowledge of Incident Management, Request Fulfillment, Problem Management, and Change Management is essential.In addition to technical skills, we value customer-focused, solutions-oriented individuals grounded in strong personal values. You should be empathetic, honest, observant, humble, and rational—someone who embodies the principle of “seeking to understand before seeking to resolve.”To excel in this position, you should possess critical thinking and strong decision-making abilities, capable of recognizing and prioritizing high-impact initiatives. A strong sense of ownership, commitment to meeting deadlines, and the ability to work within time constraints are vital.We also value positivity within our team—collaborative, adaptable, and enjoyable to work with—someone who can engage with diverse audiences and significantly contribute to collective goals.Key Responsibilities:Helpdesk Support: Respond to, troubleshoot, and resolve hardware and software issues via phone, email, or in-person desk-side support.Hardware & Software Management: Purchase, install, configure, and maintain computers, laptops, printers, scanners, and other peripheral equipment.Network Support: Monitor and maintain LAN/WLAN connectivity, including troubleshooting internet connectivity and basic network infrastructure.Onboarding/Offboarding: Provision and deprovision user accounts (Active Directory/Azure), set up workstations, and install necessary software.

SGS is looking for a Technical Support Specialist to join the team in Muntinlupa. This full-time position centers on assisting clients with technical challenges and ensuring a positive customer experience. The role requires translating complex technical details into clear, accessible information for users who may not have a technical background. Key responsibilities Troubleshoot technical issues reported by clients Provide practical solutions and follow up to confirm problems are resolved Explain technical concepts in straightforward terms for non-technical users Contribute to customer satisfaction by offering responsive and effective support What we look for Strong, proactive communication skills Ability to explain technical information to people with varying levels of expertise Solid problem-solving abilities

Role overview SGS seeks a Support & Team Lead based in Muntinlupa. This position plays a key role in guiding a team and upholding strong service standards. The Support & Team Lead oversees daily operations, keeps an eye on workflow efficiency, and fosters collaboration among group members. What you will do Supervise day-to-day activities to ensure smooth operations Act as the main point of contact for the team, providing support and mentorship Encourage a cooperative and productive environment within the group Monitor performance and help the team reach service targets

Join Our Team as a Remote Business Support Supervisor!At SGS, we are seeking a dedicated and professional Remote Business Support Supervisor to lead our Global Business Services (GBS) team. In this role, you will be responsible for troubleshooting daily operational disruptions, ensuring exceptional service levels for our Affiliate operations, and managing staff schedules to meet both GBS and Affiliate needs.Primary ResponsibilitiesIdentify and resolve daily disruptions to productivity.Oversee GBS operations to maintain high service standards as outlined in the Statement of Work.Optimize shift schedules while balancing GBS requirements and Affiliate demands.Monitor performance metrics, ensuring timely communication of deficiencies to program leaders.Act as the primary GBS contact for Affiliates regarding operational matters.Specific ResponsibilitiesAdhere to SGS Code of Integrity, HR policies, and Health & Safety standards.Maintain knowledge of all processes supported by GBS teams.Assist in recruiting new GBS staff for Affiliate operations.Guide Technical Leads in managing daily team assignments, ensuring regular check-ins.Ensure compliance with hybrid work policies, maintaining productivity and connectivity.Prepare and adjust weekly shift rosters to guarantee adequate team coverage.Manage attendance and time-off requests in collaboration with Affiliates.Review daily status reports for completion of commitments.Facilitate effective communication between Affiliates and GBS teams to promptly resolve issues.Ensure that Technical Leads respond to inquiries during their shifts.In the absence of a Technical Lead, ensure daily updates to work trackers.Compile and report KPIs as part of continuous improvement efforts.

Join SGS as a Sales Support Specialist in the pharmaceutical industry, where you will play a vital role in supporting our sales team and enhancing customer satisfaction. You will be engaged in various tasks such as preparing sales documentation, coordinating client communications, and assisting in project management to ensure our operations run smoothly.

Join our dynamic team as a Junior LIMS Configuration Support Specialist, where you will serve as a subject-matter expert in developing Schemes/Analytes (Test Methods) for our Laboratory Information Management System (LIMS). Your primary responsibilities will include:Adhering to stringent quality control standards and laboratory procedures such as ASTM, ISO, and in-house methods.Reviewing methodologies for raw materials, semi-finished goods, and finished products, ensuring compliance with established instructions and procedures.Communicating observations and findings related to data and outcomes effectively.Utilizing problem-solving skills to address production and laboratory challenges.Documenting and reporting methods based on accepted laboratory practices.Sharing results and observations with both internal and external stakeholders.Maintaining accurate records in documentation systems, SharePoint, and applications like Global CCLAS.Participating in regulatory audits as needed.Applying mathematical and statistical techniques relevant to product testing.Completing additional tasks assigned by the Manager or other leadership.Ensuring a clean and organized work environment within the GBS.Staying informed about SGS quality assurance procedures and adhering to all health, safety, and HR policies.Consistently upholding the SGS Code of Integrity and Professional Conduct.

Support Roles: Training, Workforce, and Operations WNS Global Services in Muntinlupa is hiring for several support positions across Training, Workforce, and Operations teams. These roles help keep business processes running smoothly and support the company’s focus on strong service delivery. About WNS Global Services WNS Global Services provides business process management solutions to clients worldwide. The Muntinlupa office supports a range of industries and values steady improvement in how services are delivered. Location On-site in Muntinlupa (Alabang).

Are you the steady, composed leader in a bustling service desk environment? Can you effectively manage people, priorities, customers, and those occasional crises without losing your cool? If so, we want you to join our team!The Role in BriefAs a Senior Support Manager, you will oversee a dedicated team within our Service Desk located in Manila. Your leadership will guide Support Technicians and Client Subject Matter Experts (SMEs) as they assist multiple mid-market clients in a managed services setting. This role prioritizes not just technical outcomes but also exceptional service quality and client experience.Your ResponsibilitiesYou will be responsible for the entire ticket management process, ensuring accountability for flow, quality, prioritization, escalations, and outcomes within your team. While you will coach your team to enhance service standards, you will remain engaged with ticket management to identify issues early, guide decisions, and intervene when necessary. Your goal is simple: ensure that customers feel genuinely supported rather than lost in a queue.At First Focus, our motto is “Wow the Customer”; it’s the standard we uphold.About First FocusFirst Focus is Australia’s premier mid-market Managed Services Provider, recognized as #1 by Cloudtango for eight consecutive years. With over 15 years of steady growth, our team has expanded to more than 300 staff across Australia, New Zealand, the Philippines, South Africa, and Ireland.We are a stable and focused organization, meticulously selecting our clients and investing significantly in our employees while avoiding chaos for the sake of growth. Our leadership team is experienced, present, and truly supportive.For more insights into our operations and values, visit: https://www.firstfocus.com.au/about-us/Why You’ll Love Working HereYou will lead a defined team within an established MSP, not a reactive call center.Collaborate with strong Client SMEs, Tech Leads, and Service Delivery personnel already in place.Receive support from leadership that understands the challenges of a Service Desk.Focus on “Wow the Customer” rather than merely closing tickets.Enjoy hybrid working arrangements that allow for a better work-life balance.Receive dedicated time and resources for training, development, and leadership growth.

Join our dynamic team at SGS as a Technical Customer Service Specialist, where your expertise will help us deliver exceptional service to our clients. As a key member of our Shared Services Center, you will be responsible for addressing technical inquiries, providing solutions, and ensuring customer satisfaction.In this role, you will collaborate with cross-functional teams to enhance our service offerings and improve customer experiences. Your ability to troubleshoot and resolve issues effectively will be pivotal in maintaining our reputation for excellence.

SGS is seeking a Clinical Research Operations Support Specialist to help keep clinical trial activities organized and compliant. This full-time role is based in Muntinlupa and centers on supporting the daily operations of clinical research projects. What you will do Work closely with cross-functional teams to provide operational support for ongoing clinical trials Assist with project management tasks to help keep studies on track Maintain accurate and up-to-date study documentation and files Coordinate communications among internal and external stakeholders Help ensure all activities meet regulatory standards and company procedures Who we’re looking for Enthusiastic about clinical research and its impact Organized, detail-oriented, and comfortable managing multiple tasks Strong communicator who enjoys working with different teams This position offers the chance to support important clinical research and contribute to delivering high-quality services at SGS.

PRIMARY RESPONSIBILITIES (AFFILIATE)Join our team at the Global Business Solutions (GBS) center as a Data Validator II. In this pivotal role, you will engage in meticulous data processing and analysis of various matrix samples including textiles, plastics, food, cosmetics, and water within a chemical laboratory setting. You will be responsible for validating, calculating, and reporting lab results while adhering to rigorous quality and ethical standards. Furthermore, you will take on the responsibility of training and mentoring junior Data Validator I team members as required.SPECIFIC RESPONSIBILITIESConduct various data processing tasks, including laboratory data analysis, quality assurance calculations, peer reviews, LIMS entries, and other necessary data management functions.Provide training and constructive feedback to Data Validator I team members.Ensure compliance with lab deadlines and promptly notify the GBS Team Coordinator (or Lab Manager in their absence) if turnaround times cannot be met.Adhere to testing methodologies and quality control procedures in accordance with ISO17025 and assigned SGS lab standards.Keep key Affiliate personnel informed of all operational issues, including personnel matters, turnaround failures, ISO17025 compliance, quality control inconsistencies, and additional training needs.Maintain compliance with the SGS Code of Integrity and Professional Conduct, and stay updated on SGS quality assurance procedures.Ensure workspace cleanliness and organization at all times.Participate in regular team discussions and collaborate with lab affiliates and supervisors to address ongoing issues.Perform additional duties as assigned to support departmental goals and personal development.

Join our dynamic team at SGS as a Technical Officer in our Shared Services Center located in Muntinlupa. In this mid-senior level role, you will be responsible for providing expert technical support and ensuring the highest standards of quality and compliance in our operations.Your contributions will directly impact our service delivery and client satisfaction, driving the success of our organization. We are seeking a professional with a proactive mindset and strong analytical skills to excel in this critical position.

Join our team as a Global Business Services Specialist where you will play a vital role in ensuring compliance and efficiency. Your responsibilities will include reviewing documents in accordance with established Work Instructions, processing audit report packs within GBS systems, generating and issuing certificates, verifying submitted documents, and invoicing clients. In addition, you will perform administrative tasks with precision and efficiency, contributing to our commitment to quality service.

Join our dynamic team as a Customer Service Representative in Alabang! At tasq-work, we pride ourselves on providing outstanding service to our clients. Your role will involve engaging with customers through various channels, utilizing your excellent communication and problem-solving skills to address their needs effectively.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Identify opportunities to elevate the customer experience proactively.Aim to meet or exceed personal and team performance targets.