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Experience Level
Entry Level
About the job
The Client Experience Specialist serves as the main contact for clients, focusing on smooth and positive interactions. This fully remote position centers on building trust and supporting client needs throughout their journey with jobgether.
Role overview
As the primary liaison, the Client Experience Specialist addresses client questions, resolves concerns, and ensures each interaction meets high standards. The role requires clear communication and a commitment to client satisfaction.
What you will do
Act as the first point of contact for client inquiries and requests
Resolve issues promptly to maintain a seamless client experience
Collect and share feedback to help improve services
The Client Experience Specialist serves as the main contact for clients, focusing on smooth and positive interactions. This fully remote position centers on building trust and supporting client needs throughout their journey with jobgether. Role overview As the primary liaison, the Client Experience Specialist addresses client questions, resolves concerns, a…
About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.
We are seeking a dynamic and strategic Director of Client Experience to join our team at Known. In this pivotal role, you will lead initiatives to enhance client engagement, ensuring that our clients receive unparalleled service and support throughout their journey with us. You will leverage data-driven insights to inform strategies, develop innovative solutions, and foster strong relationships with our clients.
Full-time|Remote|New York, New York, United States; Remote
At Prosper Health, we are dedicated to enhancing the happiness and health of autistic and neurodivergent adults.In the last 25 years, autism diagnoses have surged over fivefold, yet autistic adults continue to be largely overlooked. This neglect has resulted in dire outcomes, including elevated rates of co-occurring mental health issues and reduced life expectancy. Prosper is committed to reversing this trend.We provide specialized mental health services for autistic adults, with insurance coverage. We have assisted tens of thousands in obtaining their first autism diagnosis, partnering them with neurodivergent-affirming therapists, and fostering a sense of community. Our results significantly surpass traditional care for autistic adults, showing marked improvements in mood, anxiety, and overall quality of life.As a rapidly growing organization, our growth rate is threefold year over year, maintaining mid-double-digit millions in run-rate revenue, with thousands of active clients and over 400 clinicians on our team. We are a high-ownership, mission-driven group, dedicated to creating solutions that have never been available to autistic and neurodivergent adults.About the RoleOur client experience team plays a vital role in ensuring our clients feel supported on a daily basis — managing all incoming phone, text, and email inquiries. We prioritize our clients, and this commitment is reflected in every interaction we have: we hold ourselves to high standards because our clients deserve nothing less.As the Client Experience Manager, you will lead this team and fully own the function — meeting service level agreements (SLAs), developing triage structures, managing response quality, and creating standard operating procedures (SOPs). When challenges arise (e.g., a flagged spam number), you take initiative to identify solutions, implement fixes, and establish processes that prevent future issues.This is a unique opportunity for someone eager to do more than merely manage a function — you will help to shape it. Being a startup means you will report directly to senior leadership, gain a significant presence in decision-making, and cultivate processes and team culture primarily from the ground up.The ideal candidate will think like an owner, be driven by quality, and never settle for “good enough” when improvements are possible. They should thrive in uncertain environments, be resourceful with tools and systems, and genuinely care about the clients our team supports.
Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.
Join Sotheby's as a Temporary Client Experience Coordinator, where you will play a vital role in enhancing our clients' journey. You will assist in managing client communications, ensuring a seamless experience, and supporting the overall client engagement strategies. This position offers a unique opportunity to work in a prestigious environment, collaborating with a dedicated team of professionals.
Join the dynamic team at arch.co as a Client Support Specialist, where you will play a crucial role in ensuring client satisfaction and success. In this position, you will interact with clients to address their inquiries, provide solutions, and offer guidance on our services. Your exceptional communication and problem-solving skills will be essential in creating a positive client experience.
Full-time|$168K/yr - $215K/yr|Hybrid|New York, New York, United States
At Forge, we recognize that our team is our most valuable asset. As pioneers in private market technology, we are committed to creating a more prosperous future for all. Our approach is grounded in the values of boldness, accountability, and humility. We witness the impact of our vision daily, supporting teams behind groundbreaking innovations, ranging from space exploration to artificial intelligence and beyond. By offering liquidity solutions, exclusive insights, a custody service, and a dynamic marketplace, Forge aims to establish a premier technology infrastructure that facilitates a transparent, accessible, and seamless global private market for companies, their employees, and investors. Our platform enables employees to sell private shares, allows employers to reward shareholders with pre-IPO liquidity, and provides individual and institutional investors access to private unicorn growth opportunities. Forge's unique global marketplace responds to the increasing demand from both individual and institutional investors seeking exposure to private company stocks and fosters a growing network effect. Our capacity to deliver these robust financial solutions has sparked tremendous interest from investors and heightened demand from clients, necessitating an expansion of our team to cater to the evolving needs of more companies, teams, and innovators. The Role: We are on the lookout for a skilled full-stack engineer with a focus on front-end development, particularly in React, TypeScript, and Server-Side Rendering (SSR) principles, to join our expanding organization. This position is ideal for an engineer who possesses profound knowledge of modern front-end technologies and a strong commitment to delivering high-quality products.The ideal candidate will display an unwavering dedication to customer success, lead by example, and excel in highly collaborative, cross-functional environments.Location: This role requires 2-3 days a week in the office in Soho, NY.
About Savvy Wealth:Savvy is revolutionizing wealth management, a $545 billion industry in the US, which has long been hindered by outdated practices and minimal technology integration. Currently, 75% of financial advisors communicate digitally only via email, and 62% still rely on Excel for financial planning. This inefficiency compromises client satisfaction and leads advisors to spend over 70% of their time on manual, non-client-facing tasks.Our mission at Savvy is to transform this landscape. We are developing the premier advisor-centric platform in wealth management, offering a digital-first solution that modernizes and enhances human financial advice. By collaborating with Savvy, advisors leverage AI-driven software, automated marketing, and streamlined back-office processes, allowing them to scale quickly and devote more time to client relationships.With over $105 million raised from esteemed investors including Thrive Capital, Index Ventures, and Canvas Ventures, our team consists of seasoned founders and operators who have contributed to the growth of industry leaders like Airbnb, Square, and Facebook. Savvy is poised for rapid growth, having achieved significant product-market fit and accumulating over $2.2 billion in Assets Under Management (AUM) within just three years. Following a 600% growth in the last 18 months, we are entering an exciting phase of expansion and product innovation. Join us and be a part of this incredible journey!The Role:As a Senior Product Designer specializing in client experience, you will take charge of the entire client journey, shaping how clients perceive, interact with, and manage their financial lives alongside their advisors. Your designs will enhance interfaces and interactions, making wealth management feel accessible, transparent, and personalized, thus transforming complex financial data into clear and confident insights.Your contributions will bridge the gap between human advisory expertise and cutting-edge technology, crafting a client experience that matches top-tier consumer fintech while maintaining the integrity and trust inherent in true advisor relationships. This role is ideal for someone passionate about redefining what wealth management can feel like for future clients and eager to bring that vision to life. You will have the opportunity to refine our design systems and innovate our client-facing platforms.This position demands high ownership and impact. You will lead complex projects from inception to execution while working closely with product, engineering, operations, and advisors. Your designs will span multiple touchpoints and systems, ensuring our product embodies the full spectrum of client interactions.
Full-time|$92K/yr - $102K/yr|On-site|New York, NY, United States
Join examplecorpsandbox as a Client Billing Specialist in New York, NY, where you'll play a crucial role in managing billing processes and ensuring client satisfaction. We value the transformative power of effective hiring, and your expertise will contribute to a seamless financial experience for our clients. You will collaborate with cross-functional teams to streamline billing operations while providing exceptional service to our customers.
Full-time|On-site|New York, New York, United States
At Nuovo Artistic Studios, we are the leading sanctuary for self-love and empowerment. Founded by women for women, our mission is to inspire confidence and celebrate individuality through artful self-expression.Our luxurious studio located in SoHo offers a creative haven for guests to rediscover and embrace their true selves. Our commitment to delivering unforgettable experiences drives our growth, and we are seeking an enthusiastic Guest Experience & Sales Specialist to help actualize this vision.This role transcends traditional sales; it is an opportunity to lead guests on a transformative journey. As the heart of our studio, you will be the empathetic presence that ensures every guest feels valued and cherished from the moment they arrive. You will spearhead high-end sales, leveraging your relationship-building skills to close deals and contribute to Nuovo’s success while enjoying the benefits of uncapped commission.Your Responsibilities Foster Genuine Connections: Greet guests with heartfelt warmth, actively listen to their stories, and understand their motivations for visiting Nuovo, creating a bond that instills comfort and confidence. Steer the Guest Experience: Act as the primary guide for each guest’s journey, ensuring a seamless and luxurious experience from initial engagement to the selection of their final photos. Showcase Artistry and Value: Confidently present and sell Nuovo’s exclusive product offerings, helping guests choose meaningful ways to commemorate their memories, connecting deeply with their emotions and aspirations. Surpass Expectations: Utilize your emotional intelligence and sales acumen to consistently meet and exceed sales targets while prioritizing guest satisfaction, presenting Nuovo’s offerings with professionalism. Collaborate with Excellence: Work closely with our dedicated studio team to ensure every aspect of the guest experience—from the photoshoot to product delivery—is executed flawlessly and aligns with Nuovo’s brand ethos. The Nuovo Experience: A Guided PhotoshootAt Nuovo, we specialize in a distinctive style of portraiture that is both elegant and empowering. As a Guest Experience & Sales Specialist, you play a pivotal role in ensuring that each guest feels secure and self-assured throughout their journey.Expect the following from your time in our studio: A Personal Welcome: Your engagement marks the beginning of the guest experience, setting the tone for an unforgettable journey. ...
At doola, we embrace two core values: 1) taking initiative and 2) holding strong opinions, loosely. We are a dynamic team of self-motivated individuals who make meaningful contributions without waiting for permission. If you believe you can add value to our mission, we encourage you to reach out.We invite you to pitch us on a role that you envision!
Join Our Team at ArchArch is an innovative Series B financial technology firm dedicated to automating the management of private investments. Our platform enhances access, understanding, and the overall investing experience across various asset classes.Private investments, including venture capital, hedge funds, and private equity, constitute about 25% of the investment landscape. Traditionally, investors, advisors, and managers have relied on cumbersome spreadsheets and disorganized systems to track numerous investments, leading to inefficiencies and errors. Arch revolutionizes this process.Our platform consolidates data, documents, and insights, streamlining the information gathering process and empowering investors to make informed decisions, ultimately improving financial outcomes.As a rapidly expanding team of over 200 professionals, we serve more than 400 clients, including some of the largest banks and financial institutions in the U.S. Our company has consistently doubled in size since its inception, and we are actively hiring across all departments to support our growth.About the PositionWe are seeking a dedicated Client Implementation Specialist to oversee the onboarding process for our enterprise segment, which includes registered investment advisor (RIA) firms, independent wealth managers, and multi-family offices requiring sophisticated, scalable solutions. In this role, you will guide enterprise clients through intricate onboarding processes, assist in migrating extensive investment portfolios and data systems, and ensure their long-term success on our platform.This is a highly client-facing position that demands someone who excels in relationship building, earns trust quickly, and delivers exceptional service. You will navigate complex organizational structures with professionalism and strategic thinking while providing institutional-grade service. Additionally, we are looking for a self-starter who can work autonomously, manage multiple large-scale onboarding projects, and proactively resolve issues without constant supervision.You will also play a crucial role in providing feedback for product enhancements and improving our internal onboarding processes, balancing independent execution with teamwork and training initiatives.
Join Our Team at ArchArch is a rapidly expanding Series B financial technology firm dedicated to revolutionizing private investment management. We enhance accessibility, understanding, and the overall investor experience across various asset classes.Private investments such as venture capital, hedge funds, and private equity constitute approximately 25% of the investment landscape. Traditionally, stakeholders including investors, advisors, banks, families, and managers have struggled with the cumbersome task of tracking numerous investments through complicated spreadsheets and overflowing inboxes. This not only takes up valuable time but also introduces the risk of data entry errors, inconsistent reporting, and misplaced information. That’s where Arch comes in.At Arch, we provide a unified platform that delivers standardized data, documents, and insights, eliminating the hassle of navigating through countless portals. Our mission is to save our clients time and empower them to make well-informed investment decisions that lead to superior financial results.We are a dynamic and fast-growing team of over 200 professionals serving more than 400 clients, including some of the largest banks and financial institutions in the United States. Since our inception, we have consistently doubled our company size each year and are actively hiring across all departments as we continue to scale.About the RoleWe are in search of a Client Implementation Specialist to spearhead the onboarding process for our Strategic Accounts segment. This essential role focuses on developing trusted, long-term partnerships with key decision-makers at leading accounting firms, tech channel partners, and financial institutions.This role is highly client-facing, and we are seeking an individual who values relationship-building, earns trust swiftly, and delivers a premier white-glove experience. As a Client Implementation Specialist, you will guide clients through the onboarding journey, ensuring they are set up for enduring success on our platform with a precise representation of advanced investment data.The ideal candidate is a self-starter capable of working independently, managing multiple onboarding processes, and proactively addressing challenges with minimal oversight. You will also play a role in providing feedback on our products and improving internal onboarding processes—striking a balance between independent execution and collaborative teamwork.Your Responsibilities:Client OnboardingDesign and implement customized onboarding plans with well-defined milestones and timelines.Facilitate a seamless transition for clients to ensure they fully leverage our platform's capabilities.
Full-time|On-site|New York, New York, United States
Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, backed by leading venture capitalists and recognized on the Forbes AI 50 list as one of the ‘Most Promising Private AI Companies in the World’ as well as Inc. 5000’s ‘Fastest Growing Companies in America’. Luminance is revolutionizing the legal industry globally.We are looking for an enthusiastic and meticulous individual to join our growing Onboarding team. This position is perfect for someone with legal experience or education seeking to integrate their expertise into a strategic commercial role. As a customer-facing paralegal, you will use your legal knowledge to engage with clients directly, identify their needs, diagnose areas for improvement, and collaborate with Luminance’s commercial operations and administrative teams to enhance the overall client experience. Your daily responsibilities will include a variety of legal tasks, client interactions, and coordination with Luminance’s Product and Customer Success teams.This role is part of the Customer Onboarding department, focusing on assisting clients with the deployment of the Luminance product rather than working within our internal legal team.
Role overview Jobgether is looking for a Client Success Manager to join its team in a fully remote position based in New York. The main focus is on building and maintaining strong relationships with client partners. This position plays a key part in supporting the success of Jobgether’s mental health programs and involves frequent collaboration with colleagues across the company. What you will do Develop and nurture productive partnerships with clients Collaborate with internal teams to ensure mental health programs align with client needs Use strategic thinking and clear communication to enhance client experiences Support projects that benefit both the Client Success team and the broader organization Work environment This position is fully remote, providing flexibility and the opportunity to contribute to a mission focused on mental health impact.
Join our dynamic team at reddit as a Senior Client Account Specialist in Application Development. In this crucial role, you will serve as the primary liaison for our clients, ensuring their needs are met through innovative application solutions. You will collaborate with cross-functional teams to drive the development and implementation of applications tailored to client specifications. Your expertise will enhance client satisfaction and foster long-term relationships.
Full-time|Remote|New York, NY; Remote; Seattle, WA
At Amperity, we are an AI-centric organization dedicated to empowering the world’s foremost brands in crafting personalized customer experiences that foster loyalty and drive growth. Our revolutionary AI-powered Customer Data Cloud, supported by proprietary technology, enables over 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to leverage customer data as a pivotal competitive advantage. We unlock the complete potential of customer data with ease and efficiency. AI is woven into the fabric of our platform and our operational methodologies — from enhancing identity resolution and predictive analytics to optimizing internal workflows and decision-making. This is not just a feature; it is embedded in our essence. Our team thrives on curiosity, collaboration, and transparency, cultivating a culture where everyone can contribute, learn, and evolve. We invite talented individuals from diverse backgrounds to help us eliminate data bottlenecks, accelerate business impact, and expand the horizons of what AI can achieve for the most innovative companies worldwide. With offices in Seattle, New York City, London, and Melbourne, you will join a rapidly growing team addressing critical challenges at the convergence of AI, data, and customer experience. Are you ready to make a significant impact? Let's connect!
About WarpWarp stands at the forefront of AI-driven employee management, offering a seamless platform that automates payroll, multi-state compliance, benefits, and IT management. With the trust of over 1,000 companies, we believe that the future of successful enterprises lies in eliminating unnecessary work, not merely adding features. Our AI agents expertly navigate government portals, manage tax accounts, resolve compliance issues, and handle forms proactively, allowing companies to scale effortlessly from 5 to over 500 employees without the need for additional HR resources.Unlike traditional platforms that only track operations, Warp completely manages them, employing meticulous engineering and a philosophy focused on simplification to tackle complexities that others avoid. The goal is straightforward: our system operates in the background while you concentrate on growing your business.As one founder described it: "Using Warp is akin to the first time I experienced Linear or Superhuman — the epiphany that payroll can function seamlessly."Supported by a $25 million investment from Sound Ventures, Y Combinator, and founders from Dropbox, Replit, OpenAI, and Cruise, our team of approximately 34 members hails from top-tier companies like Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.About The RoleAs a Customer Experience Specialist at Warp, you will be the primary advocate for our customers and a product expert on the Warp platform. You will be part of our expanding Customer Experience team, reporting to the Head of Customer Success. Your role will involve providing comprehensive support to customers, guiding them through inquiries and challenges, and translating their feedback into actionable insights for our engineering and product teams. This is not a standard ticket-submission position; you will be a vital partner in resolving customer issues from start to finish, proactively addressing potential problems before they escalate.What You’ll DoEngage with customers in real-time through chat, Slack, and email, ensuring high-quality service and prompt responses.Assist new customers with payroll implementation and process setup.Resolve complex payroll issues, including tax notices and payment discrepancies.Cultivate deep knowledge of the Warp platform and act as an internal resource for the team.Collaborate with engineering on customer issues by setting context, replicating problems, and ensuring resolutions rather than just escalating cases.Convert customer-reported issues into clear, well-documented technical briefs for engineering and product teams to act upon.Identify recurring or significant issues and communicate them to leadership with actionable recommendations.
Join nabla as a Clinician Experience Specialist, where you will play a vital role in enhancing the experiences of our clinicians. Your insights and support will be essential in ensuring that our healthcare professionals can deliver exceptional care. Collaborate with a dedicated team and contribute to innovative solutions that empower clinician satisfaction and engagement.
The Client Experience Specialist serves as the main contact for clients, focusing on smooth and positive interactions. This fully remote position centers on building trust and supporting client needs throughout their journey with jobgether. Role overview As the primary liaison, the Client Experience Specialist addresses client questions, resolves concerns, a…
About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.
We are seeking a dynamic and strategic Director of Client Experience to join our team at Known. In this pivotal role, you will lead initiatives to enhance client engagement, ensuring that our clients receive unparalleled service and support throughout their journey with us. You will leverage data-driven insights to inform strategies, develop innovative solutions, and foster strong relationships with our clients.
Full-time|Remote|New York, New York, United States; Remote
At Prosper Health, we are dedicated to enhancing the happiness and health of autistic and neurodivergent adults.In the last 25 years, autism diagnoses have surged over fivefold, yet autistic adults continue to be largely overlooked. This neglect has resulted in dire outcomes, including elevated rates of co-occurring mental health issues and reduced life expectancy. Prosper is committed to reversing this trend.We provide specialized mental health services for autistic adults, with insurance coverage. We have assisted tens of thousands in obtaining their first autism diagnosis, partnering them with neurodivergent-affirming therapists, and fostering a sense of community. Our results significantly surpass traditional care for autistic adults, showing marked improvements in mood, anxiety, and overall quality of life.As a rapidly growing organization, our growth rate is threefold year over year, maintaining mid-double-digit millions in run-rate revenue, with thousands of active clients and over 400 clinicians on our team. We are a high-ownership, mission-driven group, dedicated to creating solutions that have never been available to autistic and neurodivergent adults.About the RoleOur client experience team plays a vital role in ensuring our clients feel supported on a daily basis — managing all incoming phone, text, and email inquiries. We prioritize our clients, and this commitment is reflected in every interaction we have: we hold ourselves to high standards because our clients deserve nothing less.As the Client Experience Manager, you will lead this team and fully own the function — meeting service level agreements (SLAs), developing triage structures, managing response quality, and creating standard operating procedures (SOPs). When challenges arise (e.g., a flagged spam number), you take initiative to identify solutions, implement fixes, and establish processes that prevent future issues.This is a unique opportunity for someone eager to do more than merely manage a function — you will help to shape it. Being a startup means you will report directly to senior leadership, gain a significant presence in decision-making, and cultivate processes and team culture primarily from the ground up.The ideal candidate will think like an owner, be driven by quality, and never settle for “good enough” when improvements are possible. They should thrive in uncertain environments, be resourceful with tools and systems, and genuinely care about the clients our team supports.
Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.
Join Sotheby's as a Temporary Client Experience Coordinator, where you will play a vital role in enhancing our clients' journey. You will assist in managing client communications, ensuring a seamless experience, and supporting the overall client engagement strategies. This position offers a unique opportunity to work in a prestigious environment, collaborating with a dedicated team of professionals.
Join the dynamic team at arch.co as a Client Support Specialist, where you will play a crucial role in ensuring client satisfaction and success. In this position, you will interact with clients to address their inquiries, provide solutions, and offer guidance on our services. Your exceptional communication and problem-solving skills will be essential in creating a positive client experience.
Full-time|$168K/yr - $215K/yr|Hybrid|New York, New York, United States
At Forge, we recognize that our team is our most valuable asset. As pioneers in private market technology, we are committed to creating a more prosperous future for all. Our approach is grounded in the values of boldness, accountability, and humility. We witness the impact of our vision daily, supporting teams behind groundbreaking innovations, ranging from space exploration to artificial intelligence and beyond. By offering liquidity solutions, exclusive insights, a custody service, and a dynamic marketplace, Forge aims to establish a premier technology infrastructure that facilitates a transparent, accessible, and seamless global private market for companies, their employees, and investors. Our platform enables employees to sell private shares, allows employers to reward shareholders with pre-IPO liquidity, and provides individual and institutional investors access to private unicorn growth opportunities. Forge's unique global marketplace responds to the increasing demand from both individual and institutional investors seeking exposure to private company stocks and fosters a growing network effect. Our capacity to deliver these robust financial solutions has sparked tremendous interest from investors and heightened demand from clients, necessitating an expansion of our team to cater to the evolving needs of more companies, teams, and innovators. The Role: We are on the lookout for a skilled full-stack engineer with a focus on front-end development, particularly in React, TypeScript, and Server-Side Rendering (SSR) principles, to join our expanding organization. This position is ideal for an engineer who possesses profound knowledge of modern front-end technologies and a strong commitment to delivering high-quality products.The ideal candidate will display an unwavering dedication to customer success, lead by example, and excel in highly collaborative, cross-functional environments.Location: This role requires 2-3 days a week in the office in Soho, NY.
About Savvy Wealth:Savvy is revolutionizing wealth management, a $545 billion industry in the US, which has long been hindered by outdated practices and minimal technology integration. Currently, 75% of financial advisors communicate digitally only via email, and 62% still rely on Excel for financial planning. This inefficiency compromises client satisfaction and leads advisors to spend over 70% of their time on manual, non-client-facing tasks.Our mission at Savvy is to transform this landscape. We are developing the premier advisor-centric platform in wealth management, offering a digital-first solution that modernizes and enhances human financial advice. By collaborating with Savvy, advisors leverage AI-driven software, automated marketing, and streamlined back-office processes, allowing them to scale quickly and devote more time to client relationships.With over $105 million raised from esteemed investors including Thrive Capital, Index Ventures, and Canvas Ventures, our team consists of seasoned founders and operators who have contributed to the growth of industry leaders like Airbnb, Square, and Facebook. Savvy is poised for rapid growth, having achieved significant product-market fit and accumulating over $2.2 billion in Assets Under Management (AUM) within just three years. Following a 600% growth in the last 18 months, we are entering an exciting phase of expansion and product innovation. Join us and be a part of this incredible journey!The Role:As a Senior Product Designer specializing in client experience, you will take charge of the entire client journey, shaping how clients perceive, interact with, and manage their financial lives alongside their advisors. Your designs will enhance interfaces and interactions, making wealth management feel accessible, transparent, and personalized, thus transforming complex financial data into clear and confident insights.Your contributions will bridge the gap between human advisory expertise and cutting-edge technology, crafting a client experience that matches top-tier consumer fintech while maintaining the integrity and trust inherent in true advisor relationships. This role is ideal for someone passionate about redefining what wealth management can feel like for future clients and eager to bring that vision to life. You will have the opportunity to refine our design systems and innovate our client-facing platforms.This position demands high ownership and impact. You will lead complex projects from inception to execution while working closely with product, engineering, operations, and advisors. Your designs will span multiple touchpoints and systems, ensuring our product embodies the full spectrum of client interactions.
Full-time|$92K/yr - $102K/yr|On-site|New York, NY, United States
Join examplecorpsandbox as a Client Billing Specialist in New York, NY, where you'll play a crucial role in managing billing processes and ensuring client satisfaction. We value the transformative power of effective hiring, and your expertise will contribute to a seamless financial experience for our clients. You will collaborate with cross-functional teams to streamline billing operations while providing exceptional service to our customers.
Full-time|On-site|New York, New York, United States
At Nuovo Artistic Studios, we are the leading sanctuary for self-love and empowerment. Founded by women for women, our mission is to inspire confidence and celebrate individuality through artful self-expression.Our luxurious studio located in SoHo offers a creative haven for guests to rediscover and embrace their true selves. Our commitment to delivering unforgettable experiences drives our growth, and we are seeking an enthusiastic Guest Experience & Sales Specialist to help actualize this vision.This role transcends traditional sales; it is an opportunity to lead guests on a transformative journey. As the heart of our studio, you will be the empathetic presence that ensures every guest feels valued and cherished from the moment they arrive. You will spearhead high-end sales, leveraging your relationship-building skills to close deals and contribute to Nuovo’s success while enjoying the benefits of uncapped commission.Your Responsibilities Foster Genuine Connections: Greet guests with heartfelt warmth, actively listen to their stories, and understand their motivations for visiting Nuovo, creating a bond that instills comfort and confidence. Steer the Guest Experience: Act as the primary guide for each guest’s journey, ensuring a seamless and luxurious experience from initial engagement to the selection of their final photos. Showcase Artistry and Value: Confidently present and sell Nuovo’s exclusive product offerings, helping guests choose meaningful ways to commemorate their memories, connecting deeply with their emotions and aspirations. Surpass Expectations: Utilize your emotional intelligence and sales acumen to consistently meet and exceed sales targets while prioritizing guest satisfaction, presenting Nuovo’s offerings with professionalism. Collaborate with Excellence: Work closely with our dedicated studio team to ensure every aspect of the guest experience—from the photoshoot to product delivery—is executed flawlessly and aligns with Nuovo’s brand ethos. The Nuovo Experience: A Guided PhotoshootAt Nuovo, we specialize in a distinctive style of portraiture that is both elegant and empowering. As a Guest Experience & Sales Specialist, you play a pivotal role in ensuring that each guest feels secure and self-assured throughout their journey.Expect the following from your time in our studio: A Personal Welcome: Your engagement marks the beginning of the guest experience, setting the tone for an unforgettable journey. ...
At doola, we embrace two core values: 1) taking initiative and 2) holding strong opinions, loosely. We are a dynamic team of self-motivated individuals who make meaningful contributions without waiting for permission. If you believe you can add value to our mission, we encourage you to reach out.We invite you to pitch us on a role that you envision!
Join Our Team at ArchArch is an innovative Series B financial technology firm dedicated to automating the management of private investments. Our platform enhances access, understanding, and the overall investing experience across various asset classes.Private investments, including venture capital, hedge funds, and private equity, constitute about 25% of the investment landscape. Traditionally, investors, advisors, and managers have relied on cumbersome spreadsheets and disorganized systems to track numerous investments, leading to inefficiencies and errors. Arch revolutionizes this process.Our platform consolidates data, documents, and insights, streamlining the information gathering process and empowering investors to make informed decisions, ultimately improving financial outcomes.As a rapidly expanding team of over 200 professionals, we serve more than 400 clients, including some of the largest banks and financial institutions in the U.S. Our company has consistently doubled in size since its inception, and we are actively hiring across all departments to support our growth.About the PositionWe are seeking a dedicated Client Implementation Specialist to oversee the onboarding process for our enterprise segment, which includes registered investment advisor (RIA) firms, independent wealth managers, and multi-family offices requiring sophisticated, scalable solutions. In this role, you will guide enterprise clients through intricate onboarding processes, assist in migrating extensive investment portfolios and data systems, and ensure their long-term success on our platform.This is a highly client-facing position that demands someone who excels in relationship building, earns trust quickly, and delivers exceptional service. You will navigate complex organizational structures with professionalism and strategic thinking while providing institutional-grade service. Additionally, we are looking for a self-starter who can work autonomously, manage multiple large-scale onboarding projects, and proactively resolve issues without constant supervision.You will also play a crucial role in providing feedback for product enhancements and improving our internal onboarding processes, balancing independent execution with teamwork and training initiatives.
Join Our Team at ArchArch is a rapidly expanding Series B financial technology firm dedicated to revolutionizing private investment management. We enhance accessibility, understanding, and the overall investor experience across various asset classes.Private investments such as venture capital, hedge funds, and private equity constitute approximately 25% of the investment landscape. Traditionally, stakeholders including investors, advisors, banks, families, and managers have struggled with the cumbersome task of tracking numerous investments through complicated spreadsheets and overflowing inboxes. This not only takes up valuable time but also introduces the risk of data entry errors, inconsistent reporting, and misplaced information. That’s where Arch comes in.At Arch, we provide a unified platform that delivers standardized data, documents, and insights, eliminating the hassle of navigating through countless portals. Our mission is to save our clients time and empower them to make well-informed investment decisions that lead to superior financial results.We are a dynamic and fast-growing team of over 200 professionals serving more than 400 clients, including some of the largest banks and financial institutions in the United States. Since our inception, we have consistently doubled our company size each year and are actively hiring across all departments as we continue to scale.About the RoleWe are in search of a Client Implementation Specialist to spearhead the onboarding process for our Strategic Accounts segment. This essential role focuses on developing trusted, long-term partnerships with key decision-makers at leading accounting firms, tech channel partners, and financial institutions.This role is highly client-facing, and we are seeking an individual who values relationship-building, earns trust swiftly, and delivers a premier white-glove experience. As a Client Implementation Specialist, you will guide clients through the onboarding journey, ensuring they are set up for enduring success on our platform with a precise representation of advanced investment data.The ideal candidate is a self-starter capable of working independently, managing multiple onboarding processes, and proactively addressing challenges with minimal oversight. You will also play a role in providing feedback on our products and improving internal onboarding processes—striking a balance between independent execution and collaborative teamwork.Your Responsibilities:Client OnboardingDesign and implement customized onboarding plans with well-defined milestones and timelines.Facilitate a seamless transition for clients to ensure they fully leverage our platform's capabilities.
Full-time|On-site|New York, New York, United States
Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, backed by leading venture capitalists and recognized on the Forbes AI 50 list as one of the ‘Most Promising Private AI Companies in the World’ as well as Inc. 5000’s ‘Fastest Growing Companies in America’. Luminance is revolutionizing the legal industry globally.We are looking for an enthusiastic and meticulous individual to join our growing Onboarding team. This position is perfect for someone with legal experience or education seeking to integrate their expertise into a strategic commercial role. As a customer-facing paralegal, you will use your legal knowledge to engage with clients directly, identify their needs, diagnose areas for improvement, and collaborate with Luminance’s commercial operations and administrative teams to enhance the overall client experience. Your daily responsibilities will include a variety of legal tasks, client interactions, and coordination with Luminance’s Product and Customer Success teams.This role is part of the Customer Onboarding department, focusing on assisting clients with the deployment of the Luminance product rather than working within our internal legal team.
Role overview Jobgether is looking for a Client Success Manager to join its team in a fully remote position based in New York. The main focus is on building and maintaining strong relationships with client partners. This position plays a key part in supporting the success of Jobgether’s mental health programs and involves frequent collaboration with colleagues across the company. What you will do Develop and nurture productive partnerships with clients Collaborate with internal teams to ensure mental health programs align with client needs Use strategic thinking and clear communication to enhance client experiences Support projects that benefit both the Client Success team and the broader organization Work environment This position is fully remote, providing flexibility and the opportunity to contribute to a mission focused on mental health impact.
Join our dynamic team at reddit as a Senior Client Account Specialist in Application Development. In this crucial role, you will serve as the primary liaison for our clients, ensuring their needs are met through innovative application solutions. You will collaborate with cross-functional teams to drive the development and implementation of applications tailored to client specifications. Your expertise will enhance client satisfaction and foster long-term relationships.
Full-time|Remote|New York, NY; Remote; Seattle, WA
At Amperity, we are an AI-centric organization dedicated to empowering the world’s foremost brands in crafting personalized customer experiences that foster loyalty and drive growth. Our revolutionary AI-powered Customer Data Cloud, supported by proprietary technology, enables over 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to leverage customer data as a pivotal competitive advantage. We unlock the complete potential of customer data with ease and efficiency. AI is woven into the fabric of our platform and our operational methodologies — from enhancing identity resolution and predictive analytics to optimizing internal workflows and decision-making. This is not just a feature; it is embedded in our essence. Our team thrives on curiosity, collaboration, and transparency, cultivating a culture where everyone can contribute, learn, and evolve. We invite talented individuals from diverse backgrounds to help us eliminate data bottlenecks, accelerate business impact, and expand the horizons of what AI can achieve for the most innovative companies worldwide. With offices in Seattle, New York City, London, and Melbourne, you will join a rapidly growing team addressing critical challenges at the convergence of AI, data, and customer experience. Are you ready to make a significant impact? Let's connect!
About WarpWarp stands at the forefront of AI-driven employee management, offering a seamless platform that automates payroll, multi-state compliance, benefits, and IT management. With the trust of over 1,000 companies, we believe that the future of successful enterprises lies in eliminating unnecessary work, not merely adding features. Our AI agents expertly navigate government portals, manage tax accounts, resolve compliance issues, and handle forms proactively, allowing companies to scale effortlessly from 5 to over 500 employees without the need for additional HR resources.Unlike traditional platforms that only track operations, Warp completely manages them, employing meticulous engineering and a philosophy focused on simplification to tackle complexities that others avoid. The goal is straightforward: our system operates in the background while you concentrate on growing your business.As one founder described it: "Using Warp is akin to the first time I experienced Linear or Superhuman — the epiphany that payroll can function seamlessly."Supported by a $25 million investment from Sound Ventures, Y Combinator, and founders from Dropbox, Replit, OpenAI, and Cruise, our team of approximately 34 members hails from top-tier companies like Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.About The RoleAs a Customer Experience Specialist at Warp, you will be the primary advocate for our customers and a product expert on the Warp platform. You will be part of our expanding Customer Experience team, reporting to the Head of Customer Success. Your role will involve providing comprehensive support to customers, guiding them through inquiries and challenges, and translating their feedback into actionable insights for our engineering and product teams. This is not a standard ticket-submission position; you will be a vital partner in resolving customer issues from start to finish, proactively addressing potential problems before they escalate.What You’ll DoEngage with customers in real-time through chat, Slack, and email, ensuring high-quality service and prompt responses.Assist new customers with payroll implementation and process setup.Resolve complex payroll issues, including tax notices and payment discrepancies.Cultivate deep knowledge of the Warp platform and act as an internal resource for the team.Collaborate with engineering on customer issues by setting context, replicating problems, and ensuring resolutions rather than just escalating cases.Convert customer-reported issues into clear, well-documented technical briefs for engineering and product teams to act upon.Identify recurring or significant issues and communicate them to leadership with actionable recommendations.
Join nabla as a Clinician Experience Specialist, where you will play a vital role in enhancing the experiences of our clinicians. Your insights and support will be essential in ensuring that our healthcare professionals can deliver exceptional care. Collaborate with a dedicated team and contribute to innovative solutions that empower clinician satisfaction and engagement.
