About the job
StubHub is dedicated to revolutionizing the global live event experience. From first-time attendees to seasoned event-goers, we aim to provide an exceptional journey from the ticket search to entry at the venue. Our commitment extends to our sellers, whether they are fans listing a single ticket or promoters of major tours, ensuring StubHub is the most secure and convenient platform for ticket sales for millions worldwide.
About the Active Support Team:
The Active Support team is innovating post-purchase interactions. Our goal is to address as many customer inquiries as possible instantly, without requiring a live agent, while ensuring top-tier service when human assistance is necessary.
About the Role:
As a Software Engineer II (Backend), you will develop 0-to-1 features for our AI-enhanced chatbot, crafting guided experiences that empower customers to resolve issues directly through chat using OpenAI and Claude. You will play a vital role in the customer journey, managing orders, ticket exchanges, and refunds, positively affecting millions of users globally.
- Build and scale intelligent systems from the ground up, shaping the future of automated customer support on a global scale.
- Develop agentic AI that acts on behalf of users, delivering swift and intelligent issue resolution.
- Create state-of-the-art backend solutions that facilitate millions of customer interactions worldwide.
- Collaborate with cross-functional teams to launch innovative features that transform the live event experience.
Why You'll Love this Team
- Exposure to AI-Driven User Experiences: Gain practical experience in building real-world products that incorporate and showcase AI capabilities.
- Collaborative Engineering Environment: Work alongside passionate professionals in a supportive atmosphere.
